Current Alerts For This Business

Pattern of Complaint:

BBB files indicate this business has a pattern of complaints concerning payment made for boot removal, but removal denied. Customers allege there are more than one boot placed on vehicle, causing property damage. Customers allege being charged different amounts for the same service. On May 19, 2022, BBB submitted a written request to the business asking them to address the pattern of complaints. As of June 15 2022, BBB has not received a response to the pattern or 17 unanswered complaints currently on file.

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Initial Complaint
01/17/2025
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
I parked at a friends condo parking garage on 12/14/2024. I had a parking voucher but I couldnt get the parking website to accept the voucher so I paid $16.50. It took 6 of us women to get the parking app to even work. Throughout the night I added $7.50 to parking to be safe. I returned to my car before my paid was up to find a boot on my car. I have receipts showing I paid parking. The *** that removed the boot said pay to remove the boot then contact LMS for a refund if you have receipts . I have sent over 100 emails to LMS since 12/15/24. I called and spoke to 2 people they said you have to email to get this matter addressed. I have had zero response from them I have receipts and I want a refund for $160.00 to get boot removed and $16.50 and $7.50 I paid for parking. The he *** that removed boot also told me the app for there parking was so bad they were in the process of getting a new app.
Business response
01/20/2025
Hello,
When registering your vehicle to park it is important that all information entered is accurate. If the vehicle's license plate is not accurately typed both times when requested, a vehicle has not been successfully registered to park. The confirmation email received after registering serves as the receipt of what information was entered into the registration form. As stated in the confirmation email, if the vehicle license plate is not accurate the vehicle is liable to being wheel locked or towed at the vehicle owner's expense.
Respectfully,
LMS Parking Management
Customer response
01/20/2025
I am rejecting this response because:

First, I was visiting a friend who lives at the establishment that goes along with parking garage and I had a voucher to cover the parking so I should NOT have been charged at all for parking with a visitors pass. However the app didnt work correctly and I had to pay for parking even with the visitors voucher, if the app would have worked correctly this would not be an issue because I would have been parking with visitors parking pass for free. The problem was the App for parking which to my knowledge was recently changed after the date I parked there due to an over abundance of complaints about the parking app. This is a scam to collect money from people parking in the garage. I am sure the security cameras in the parking garage show the same vehicle and description of vehicle in the same spot. With a F rating on BBB it is obvious that *** has done this in the past and will continue to scam citizens until this is addressed. I am again requesting a refund for the boot that was wrongfully placed on my car in the amount. Of $160.00 plus parking, again I have a visitors parking pass so parking should have been free if LMS parking app would have worked. I am also prepared to take further action if the refund is not made. The parking voucher is also attached. when the voucher did not work and three people called the number on the voucher we were all told to just pay the parking and email later with the voucher for a refund. However this is has not been the case. Voucher is attached.
Business response
01/22/2025
Hello,
When registering your vehicle to park it is important that all information entered is accurate. If the vehicle's license plate is not accurately typed both times when requested, a vehicle has not been successfully registered to park. The confirmation email received after registering serves as the receipt of what information was entered into the registration form. We suggest reviewing your confirmation email to ensure your information was accurately entered. Unfortunately, as stated in the confirmation email, if the vehicle license plate is not accurate the vehicle is liable to being wheel locked or towed at the vehicle owner's expense.
Respectfully,
LMS Parking Management
Customer response
01/22/2025
I am rejecting this response because:
Ok is this an automated response your company provides? This is obserd. Your response is not valid. Your app was not working correctly so if there was Mis information it was the app creating it. If a space is paid for and has a description that is validation. Your company has a history of this kind of behavior and it is wrong in so many ways.I was visiting a friend who lives at the establishment that goes along with parking garage and I had a voucher to cover the parking so I should NOT have been charged at all for parking with a visitors pass. However the app didnt work correctly and I had to pay for parking even with the visitors voucher, if the app would have worked correctly this would not be an issue because I would have been parking with visitors parking pass for free. The problem was the App for parking which to my knowledge was recently changed after the date I parked there due to an over abundance of complaints about the parking app. This is a scam to collect money from people parking in the garage. I am sure the security cameras in the parking garage show the same vehicle and description of vehicle in the same spot. With a F rating on BBB it is obvious that *** has done this in the past and will continue to scam citizens until this is addressed. I am again requesting a refund for the boot that was wrongfully placed on my car in the amount. Of $160.00 plus parking, again I have a visitors parking pass so parking should have been free if LMS parking app would have worked. I am also prepared to take further action if the refund is not made. The parking voucher is also attached. when the voucher did not work and three people called the number on the voucher we were all told to just pay the parking and email later with the voucher for a refund. However this is has not been the case. Voucher is attached.
Initial Complaint
12/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was targeted by *** booting and towing. On Dec 5th, I was booted at an apartment complex in ******* I am a home health provider visiting a patient at their apartment complex. I have been seeing this patient for 2 months about 2x a week and this was my first interaction with LMS. I was with my patient around 30 min and when I came out to my car, it was booted. A note stated I had to pay $200 for removal. I was approached as I was walking to the apartment office by ********* ***** from ***. He said this was a private lot and I had to register my car. This process was initiated two months ago the time my patient (the resident of the apartment complex) was coming out of the hospital. I asked where this was posted and he directed my to two discreet signs that were not obvious. I have attached the pictures. I explained I was a healthcare worker for a home health visit less than 1 hr of time and asked to speak to his supervisor. Mr ***** said to call the *** number to speak with the supervisor and the supervisor was the only person authorized to remove the boot. I called the number listed online and given to me for *** and when transferred to the head supervisor, Mr. ******* phone rang in his hand which he was holding. Mr. ***** then acknowledged he was the supervisor but refused to remove the boot. Mr. ***** also stated that my company would reimburse the cost, not knowing who I worked for. Mr. ***** threatened to leave and wouldn't return for some time unless I paid immediately and offered a cash discount. I felt threatened and targeted and had other patients to see so I paid to free my car. I spoke with the apartment complex management (*****, Foxridge apartments, ******, **) who stated Mr. ***** has the authority to remove the boot and should not have placed a boot and for me to dispute the charge. They stated that this should not occur and would contact Mr. ****** I am contacting the BBB for deceptive practices, misinformation, and targeting by ***.
Business response
12/11/2024
Hello,
LMS Parking manages and enforces parking regulations set in place by the community. Any vehicle parked in violation of the posted parking rules for the community is liable to being wheel locked or towed at the vehicle owner's expense. Signs are posted in accordance with local ordinance requirements.
Respectfully,
LMS Parking Management
Initial Complaint
12/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was notified on the night of November 4 th. by a family member that they were able to get my sistera car delivered to us the next day. Something I had been trying to get done for awhile. The next day was the 5th. Election Day and I was working the polls. I had to be there by 6:00 am. We finished around 9:30. The person then overnighted the papers which included the title to me. I contacted the office of the apartment complex where I live , explaining I knew the car didnt have proper registration and that I would take care of it the next day giving them the make model , all necessary information. Only to find a boot on the car the next morning costing me $200 to have it removed so that they would not tow it.
Business response
12/11/2024
Hello,
LMS Parking enforces parking regulations put in place by the community. Any vehicle found parked in violation of the posted regulations is liable to being wheel locked or towed at the vehicle owner's expense.
Respectfully,
LMS Parking Management
Customer response
12/12/2024
I am rejecting this response because:
Good Morning, No, I am not happy or satisfied with the companies response. It is obvious that the guidelines, their business practices, their way of doing business has a break down somewhere, when a responsible 74 year old resident who not only follow the rules, but while they are contributing to their community by providing a civic service is penalized by being forced to pay $200 when it was not necessary. The fact remains that I was not giving the opportunity to comply with their rules, the car had Just been Delivered and Could not be registered until that Thursday morning when they had already booted the car??? Which brings me back to the parking company and the management of the apartments interest is not in providing a decent parking space for residents but ripping them off! If they were concern then they would see that the boot causing any resident $200 under these circumstances is grossly unfair and I will continue to tell any and everybody that have any interest in Residents, Rental, Senior Abuse, Civil Matters, Business Practices, Business License, and Business Affairs how shady and unfair their practices are.

******* ********
Sent from my iPhone
Initial Complaint
10/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a guest stay at my house last night and we woke up to a boot on his car this morning 10/402024. He had the visitor pass hanging from his mirror. Mind you, I have had the pass since I moved in about 4 years ago so it is well used and worn, but it is still very legible, just beat up a bit. Nevertheless, it is still a valid pass. He was parked in a spot he was allowed to park in as long as he had a pass. We took this up with *** and the person who answered was rude and dismissive saying he couldn't read it. It is clearly legible. The pertinent information was visible and legible. I spoke to the apartment management and they reached out but they refuse to remove it and are insisting that we pay $160 to remove it. As the very least, if there was an issue with the condition of the pass, they should have left a warning so I could get a new pass. But this was not done. They are scammers and opportunists. They are an unscrupulous company and I am disappointed in this apartment community for doing business with them. They are preditors.
Business response
10/07/2024
Hello,
All vehicle parking permits must be in an identifiable state.
Respectfully,
LMS Parking Management
Initial Complaint
10/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
*** is essentially a scam their agents lie about the amount of parking you payed to then boot your car to extort money from you. The service person I had the misfortune of interacting was clearly on some sort of stimulant over the course of our interaction where I had to pay $200 to get a boot off my car after he made me wait over half and hour for him to get there.
Business response
10/07/2024
Hello,
LMS Parking enforces regulations put in place by the community. Vehicles are responded to in the order that they call in.
Respectfully,
LMS Parking Management
Customer response
10/07/2024
I am rejecting this response because:

The warning placed on the car stated that it would be towed if the fee was not paid within 30 minutes you failed to even arrive to remove the boot within 30 minutes.
Initial Complaint
09/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Boot locking service in visitor spaces in a well frequented apartment complex in **************I parked in a visitor space at the apartment complex and went to my clients apartment perform a tv mounting service. I came back out to find a note and boot in my car, while in the clearly marked visitor space.Called the number and they came promptly to remove the boot, for $200. I was told there were signs visible, there weren't. It was dark and the signed placement is half covered by a ****. The "service person, even overstated with me that they make commission off of the service and that he had locked up every vehicle in the row i was parked in during the last week.This is a shady business practice that u expect in other areas of the country if we're being honest. Also I am white but the fact the company is based in a remote part of the state and this Location i was booted at is in the city and predominantly black, I would not be surprised if that had anything to do with the fact that they think this is acceptable.
Business response
09/23/2024
Hello,
Required signage is located in areas where required by local ordinances.
Respectfully,
LMS Parking Management
Customer response
09/23/2024
I am rejecting this response because:

No respectfully the signage IS NOT VISIBLE as the sign in question is not only partially covered by foliage but also the entire area is not well lit and visible. So no absolutely not, is there visible signage.
I will return to the property tonight and take pictures and submit as proof as to how "visible " this signage is.
Initial Complaint
09/22/2024
Complaint Type:
Service or Repair Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
Car was booted on 9/22 in a lot that did not have any posted signage waring me about this. I had to pay the company $200 to remove the boot. It took them over an hour to arrive and remove the boot from my vehicle. The business did not state they were going to make any attempt to fix the issue.
Business response
09/23/2024
Hello,
Signs are posted where local ordinance requires.
Respectfully,
LMS Parking Management
Customer response
09/24/2024
I am rejecting this response because:

On September 22, 2024, my vehicle was improperly booted at *************************************
Although the boot has since been removed, I believe the immobilization was unlawful for the following reasons:

Permission to Park: I had explicit permission from the lessee of the space to park my vehicle at this location. While the lease agreement does not specify any rules or restrictions regarding guest parking, the lessees consent should have exempted my vehicle from immobilization. According to North Carolina House Bill 871 from the 2015 General Assembly Session (effective July 1, 2016), vehicles parked in a privately owned or leased space with the lessees permission should not be subject to immobilization. If necessary, I can provide a written statement from the lessee confirming that I had permission to park in that lot.
Lack of Proper Signage: As outlined in the same bill, the lot should have clear and prominently displayed signs at all entrances, indicating the current name and phone number of the parking immobilization company. However, there were no such signs posted at the entrance to the lot where I parked, as evidenced by the attached video (Lackofsigns.zip).

Additionally, while there are signs posted at adjacent lots, they are not prominently displayed as required by law. These signs are obstructed by surrounding foliage, making them difficult to see. In case this is relevant, I have also attached photographic evidence showing that the signs are obscured and do not meet the standards outlined in HB 871 (coveredsigns.jpg).

Given these violations of North Carolina law, I am requesting a full refund of the fee I paid to have the boot removed. I also ask that your company take the necessary steps to install appropriate signage at any enforced lots that currently lack signs, as well as ensure that any existing signs at nearby lots are prominently displayed and unobstructed.

Thank you for your prompt attention to this matter. I look forward to your response.

Best regards,

*****
Initial Complaint
09/16/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Retail parking on 9/14/24 at 7:40 am a boot was put on my car the LMS towing company said that I should register while in the garage this is unsafe the business does not open until 8am. I come here every week now today there is a new rule. This company has F rating clearly someone was watching me leave my vehicle. I am requesting a full refund of $180 immediately.
Customer response
09/19/2024
I have been a patron of Salon Lofts for years never in my history have I had someone sitting waiting for me to exit my vehicle. My registration was done at 7:40 am the boot was put on my vehicle at 7:47 . There's nothing posted to register before exiting your vehicle. It is unsafe to sit in a parking deck let alone someone watching me . I added additional funds of $6 in the event my appointment ran over the 2 hours free time . LMS are crooks the way they speak to people is deplorable as if the practices are ethical. Secondly this is another tactic that *** people knowing that we need our vehicles if you can't pay for the boot to be removed the business will tow your vehicle at your expense . This company has a F rating in which they definitely earned.
Business response
09/23/2024
Hello,
All vehicles must be registered to park before being left unattended.
Respectfully,
LMS Parking Management
Initial Complaint
09/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was moving out of ******************* and parked in the loading dock, I was upstairs for approximately 5-6 minutes and came down to a boot on my car which they refused to remove until I paid $180. I still have the apartment building parking pass on my car and was parked in the same area for hours yesterday with no issues.
Business response
09/19/2024
Hello,
LMS Parking enforces parking regulations put in place by the community. The sign directly behind your vehicle states "NO PARKING TOW AWAY ZONE".
Respectfully,
LMS Parking Management
Initial Complaint
09/13/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear Better Business Bureau,I am filing a formal complaint against *** regarding multiple issues I encountered with their parking services.On Saturday, August 31st, my vehicle, an orange ****** Sentra with the license plate number *******, was improperly booted while parked at Circa Uptown Apartments. My vehicle was still registered at the time of the boot, with a valid expiration time of September 2, 2024, at 12:36:19 AM, meaning there was no reason for the boot to be placed. Upon reviewing my registration, I discovered that LMS's system had incorrectly registered my vehicle in a different location, with a zone number of 2930 instead of the correct zone number of 360 for ************, despite my entering the correct information. This error appears to have been caused by the auto-populate feature in their system.When I contacted *** to report that my vehicle had been improperly booted, I was met with extreme rudeness and dismissiveness from their staff. Despite explaining the situation, they offered no help beyond quoting me a wait time of one hour and 30 minutes for a technician to remove the boot. However, the technician did not arrive until over two hours later, forcing me to wait in a hot parking garage. I was visiting a friend, who had to leave for a scheduled engagement, leaving me without any *************** addition to the poor customer service and delay, I have contacted LMS multiple times via phone and email, providing them with documentation proving that my registration was valid at the time of the boot and requesting a refund for the improper charges. Despite my repeated attempts, I have yet to receive any response.Given the fact that my vehicle was still properly registered, the staff's rude behavior, the extended wait time for service, and the companys failure to respond to my concerns, I am requesting assistance in securing a full refund for the fees I was charged. Thank you for your attention to this matter.Sincerely, Jarmiera *****
Business response
09/19/2024
Hello,
When registering a vehicle as a visitor through Register2Park it is the vehicle owner's responsibility to select the correct zone and accurately input their vehicle information. The format for the zone selection is "Zone#-Zone Name", the same can be found on the Register2Park signs.
Respectfully,
LMS Parking Management

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