Reviews

My son came to visit me for the holidays. I live in the ********************* and he is here to stay a few weeks. His car was registered longer than 7 days in the parking garage (news to me) and they put a lock on his wheel. I took care of the payment on 1/9 and also notified my leasing office to go ahead and add him to my lease so he didnt have this issue moving forward. He left on 1/9 and returned in 1/11, re registering his car. They put another boot on his car! When I called to say this was a mistake, the business says it doesnt matter that he officially followed the correct process after the 9th, but because their system still showed him registered consecutively too bad, we need to pay AGAIN! This is stealing and seems illegal. They dont have the system sophistication to end registrations officially at 7 days and this becomes a money trap for innocent victims. Its not fair and quite frankly seems illegal. The resolution to this bad business practice is to have an escalation process for complaints that allows for facts to override system defects and or design.

Hello,Visitors register for the amount of time they will be parked, vehicles must wait a full calendar day once their time has expired before returning. It would be the vehicle owner's responsibility to keep up with their registered time frames.Respectfully,LMS Parking Management

My daughters car was booted at her apartment complex yesterday. Both my daughter and I tried calling to dispute the booting but the manager (****) of that particular location (*****, **) with no success. **** claimed it was because my daughters car wasnt registered, but shes lived there for 3 years and thats the original car on record. She did temporarily switch cars out for a few days back in September, but she did her due diligence and called to report the new car and then called back to switch back to the original one. She has proof of the calls with length of calls made and even took pictures of plates on the days of the calls to tell them of the switch. When we both called to dispute the booting, **** said the call was never made, and that the original car was never put back on the account. **** claimed that he tells EVERYONE that they are to text him that information on his personal phone, but I can promise you that he never said that to my daughter as she (as would any college aged kid) wouldve much preferred to text than to have to call to tell him about the switching of the cars. On another note, ***** other vehicles were booted this weekend, what a racket!! Its absolutely ludicrous that in this day and age, that there is no electronic trail of any communication between this business and their customers. My guess is because they can always argue theirs vs their customers word and in their case, especially in *****, its almost always a college kid and they can claim they are lying. I ended up having to pay $180 to get the car unbooted. Theres a reason this company is a 1 star institution!

Hello,LMS Parking manages and enforces parking regulations put in place by the community. Any vehicle found parked in violation of the posted parking regulations is liable to being wheel locked or towed at the vehicle owner's expense. Respectfully,LMS Parking Management

Horrible and rude the price changes constantly said 180 before 12am then the card they leave on your car says $20 surcharge between 12am-6am I called at 1116pm said someone will be dispatched to my car called back at 2am the *** says 50 surcharge with a 1.5 hour wait! The prices for a boot removal is horrendous and they just keep adding on more because they feel like its what they can do! Attitudes are horrible customer service is trash this company definitely needs to be investigated

Hello,All prices and fees are listed on the window slip and tow sign.Respectfully,LMS Parking Management

You make up prices as you see fit. Ive know plenty of ************ my neighborhood preyed upon (when you're meant to keep non residents fron parking here) that have payed anywhere from $100 to $350 to have a boot removed depending on which junkie removes it and what kind of mood theyre in/how much they want to take you for so they can get their next fix

Hello,LMS Parking enforces parking regulations put in place by the community. All vehicles, regardless of ownership, are required to adhere to the parking regulations. Fees are posted on the window slip and tow sign. Respectfully, LMS Parking Management

Such a predatory buisness, they prey on broke college students for hourly parking. They also are so strict on booting cars and it's ridiculous. They are just a burden in general.

Hello,LMS Parking enforces parking regulations put in place by the community management. To avoid being wheel locked or towed all vehicles must adhere to the parking regulations. Respectfully,LMS Parking Management

I AM A HANDICAP PERSON PARKED IN A HANDICAP PARKING SPOT . BOOTED FOR $160.00 CREDIT CARD . TRY PUTTING INFORMATION IN AND THE *** WOULD NOT LET YOU TRY SEVERAL TIMES COULDN'T GET IT AND OTHER FAMILY MEMBERS DID THE SAME WITH THEIR CELL PHONE. GOT THERE AT 6;35 COME OUT OF THE RESTAURANT @10;30 AND THEIR IT WAS CALLED THE NUMBER THEY LEFT ON MY WINDSHIELD THEY DIDN'T WANT TO KNOW NOTHING JUST WHAT I WAS GOING TO PAY WITH WITHIN MINUTES UBER DRIVER PULLS UP FROM SECOND LEVEL TAKE CREDIT CARD THEN TAKES BOOT OFF I HAD MY HANDICAP PLACARD HANGING UP. HANDICAP DISABLED PARK FOR FREE IN **. I WANT MY MONEY BACK.

Hello,All vehicles parked must be registered to do so. LMS Parking does not control the parking registration app. Any vehicle parked in a reserved handicap parking space must clearly display a valid handicap placard at all times. Respectfully, LMS Parking Management

I would not advise anyone to do business with this company. Not a nice company. I was booted because I accidentally mixed up the letters JHB when I registered on there website. During the process you have to take a picture of your tag and upload your registration. When I asked why do we upload the picture ******* Agent#**** told that is for the person registering the car not for the company. I am having to pay them ****************************************************************************************** their database. This company is really doing bad business. If you have a picture and you know I entered it in wrong why would you send me a email confirmation saying my car has been registered. Unfortunately my apartment complex Hawthorne at ************ has contracted this company and will not help residents when things like this happen.

Hello,It is the vehicle owner's responsibility to input accurate vehicle information. A receipt of the submitted information is emailed to all applicants. Respectfully,LMS Parking Management

Money extorting POS!! All they do is sneak in at night like the thieves they are and boot your vehicles with no understanding or respect for the community. This company is the worst!!!!

Hello,LMS Parking enforces parking regulations. To avoid being wheel locked or towed each vehicle must adhere to the parking regulations put in place by the community.Respectfully,LMS Parking Management

SCAMMERS!!! They come in the middle of the night (3am-5am) and boot cars of ACTUAL RESIDENTS. They wont look at or listen to any proof you have that you are a tenant. They charge some (me) $180 and gave others a discount to remove the boot from their registered vehicles because they know you cant do anything about it until the office opens on Mondays except pay. I have paid for two in one week and I sold my house and moved here to save money and minimize living expenses.now I have to move because these thieves are out of control. They tell you over the phone nothing we can do about it.

Hello,LMS Parking manages and enforces parking regulations put in place by the community's management team. Any vehicle found parked in violation of the community's rules will be wheel locked or towed.Respectfully,LMS Parking Management

Scammers! Do not follow up with what they say their going to do. I was never contacted to get the decal for my new car when I registered the paper tag. Got my regular tag and assumed it was okay. 4 months later I'm booted. They couldn't locate my initial registration for my paper tag.

Hello,To be sure your vehicle is not wheel locked or towed, your vehicle license plate must be accurately registered. Respectfully,LMS Parking Management