Complaints

• Initial Complaint

  11/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Starting last year, I have had ***eated issues with my 05 ****** 4Runner. This engine is known for it's reliability and longevity. When I took it in for servicing due to a blown head gasket, I had Woodie's repair it. Afterwards, the car was in and out of the shop for several different issues. This has culminated in getting a second head gasket repair back in August of 2024. I opted for the repair, and a month later after paying for the service, the engine completely blew fifteen minutes after leaving the shop, leaving me stranded on the highway. The following is from their diagnosis of the issue: "I highly suspect the possibility that the connecting rod bearing on that number one cylinder was compromised because of water getting in the cylinder and the vehicle being started and ran that would put a lot of stress on the bearing and the connecting Rod cap."They refuse to honor their "warranty" and also refused to refund me. Instead, they offered a full engine ***lacement, provided I pay for the cost of the engine. This is not acceptable, as I made clear to the customer ********************** at ********************'s. Even before the offer, the customer ********************** *** stated that the mechanic should have recommended me to ***lace the engine. So now, not only am I out 4700 dollars, I now have to pay an additional 3700 just to get the repair that should have been recommended in the first place. I do not have confidence in any Woodie's location to even perform this repair. The car is ***eatedly in and out of the shop with "unrelated" repairs this past year, and has culminated this year. It is clear that the warranty is for appearances only and in fixing one problem, they cause two more. Even on this repair, they called me to install a new battery, claiming it was dead, when I had just purchased a new battery back in May 2024. This entire experience at Woodie's has been unacceptable and unprofessional.

  Business response

  12/02/2024

  Mr. ***** has an older vehicle with over 200k miles that has had engine troubles in the past. Recently we replaced a head gasket which is positioned at the top end of the engine. We did this due to his was leaking/failed. We do not know how many miles or how many hours of run time Mr ***** put on the vehicle is this compromised condition. The bottom of the engine is what failed. More specifically the rod bearing.

  We partially disassembled the front of engine after the failure to inspect it. We found the timing chains to be intact and positioned correctly and the oil pump was free of any debris. This tells us we did our job correctly.

  There is no way for anyone to know the specific condition of an internal combustion engine without complete disassembly and detailed checking with micrometers and dial indicator tools  which is not cost effective for the customer nor common practice for a shop. This is only common practice in professional motorsports.

  The reality is the vehicle has many miles on it and it failed from unknown internal damage not caused by replacing a gasket. 

  Our nationwide warranty covers parts we replaced not parts we did not. We did offer as good faith to Mr ***** that we would replace the engine for only the cost of parts. This would have saved him thousands of dollars but he declined.

  Customer response

  12/02/2024

  See attached document for my full response.

  In short, the only argument Woodie's is putting forward is that my car is old. If that was the case, why am I just now hearing this? This information would have been pretty important throughout the five times I was in and out of your shop over the last year. Also, I never received an official offer, and I never declined anything.

  To recap:
  - No written estimate was provided to me before work was done, a violation of the North Carolina Motor Vehicle Repair Act 20-354.3.
  - The price of the job increased by $1200 (30%), and I was not notified of this increase, a violation of the North Carolina Motor Vehicle Repair Act 20-354.5.
  - I was charged for parts that I had just paid for and replaced myself, and were in perfect order before the shop started repairs, violation of the North Carolina Motor Vehicle Act 20-354.8.
  - I never received that part back, after I requested it, a violation of the North Carolina Motor Vehicle Repair Act 20-354.5.
  - Woodies failed to diagnose the issues with the vehicles engine.
  - Woodies failed to test drive the vehicle after repair.

  I have yet to be provided with any response, let alone a satisfactory one, to any of the above. There are multiple instances of fraud, negligence,and violations of the North Carolina Motor Vehicle Repair Act here. I am already in contact with an attorney in order to seek damages if I do not receive a satisfactory response AND remediation.

  
  

  Business response

  12/18/2024

  Mr. ***** has an older vehicle with over 200k miles that has had engine troubles in the past. Recently we replaced a head gasket which is positioned at the top end of the engine. We did this due to his was leaking/failed. We do not know how many miles or how many hours of run time Mr. ***** put on the vehicle is this compromised condition. The bottom of the engine is what failed. More specifically the rod bearing.
  We partially disassembled the front of engine after the failure to inspect it. We found the timing chains to be intact and positioned correctly and the oil pump was free of any debris. This tells us we did our job correctly.
  There is no way for anyone to know the specific condition of an internal combustion engine without complete disassembly and detailed checking with micrometers and dial indicator tools  which is not cost effective for the customer nor common practice for a shop. This is only common practice in professional motorsports.
  The reality is the vehicle has many miles on it and it failed from unknown internal damage not caused by replacing a gasket. 
  Our nationwide warranty covers parts we replaced not parts we did not. We did offer as good faith to Mr ***** that we would replace the engine for only the cost of parts. This would have saved him thousands of dollars but he declined.

  While we are at fault for the this 200k+ mile engine failing we do empathize with Mr. ******* situation. Mr ***** did a charge back through his credit card company for the full amount. We have REFUNDED Mr. ***** the full amount. 

• Initial Complaint

  11/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This September I took my 2008 ***** to woodies paid ****** and my truck was not fixed reached out and was told that I won't receive my money back from the Mgr. ***** and District Mgr ******* because I didn't allow them to finish which is not true. I was handed my keys took my car home where it didn't start call them and ask how they were going to fix the problem and that was unsuccessful. So I had to take my car to another shop that fixed my car now woodies stated that they only do diagnostic on what you tell them not your entire car that's a first for me so this is really poor and I just my money back I recorded all conversations between me and each Mgr to cover myself and the lies that were told. I enclosed the paperwork from woodie's and the shop that actually fix my truck and the reason of my refund because woodies never stated my problem to fix my problem with my truck.

  Business response

  11/19/2024

   Customer's Tahoe arrived on tow truck with no prior contact.Customer's husband, our only point of contact during this, reached out with concerns of continuously blowing fuses and a no start. Our diagnostic process took additional time to pinpoint the issue.Additional diagnostic charges were approved on 8/29/2024.  Our diagnostic process found that the fuse box under the hood of the vehicle had water damage causing these problems. Customer's husband approved ********************** on 9/3/2024. After installation of fuse box,vehicles starter was grinding on start up, but was able to start.Vehicle also had a severe misfire. This was relayed to customer's husband, along with an estimate to replace the starter. This repair was declined. Customer called back in after picking up vehicle with complaints of no start(most likely related to declined repairs). We asked customer to come back in and they did not. Paperwork provided by the customer in the complaint shows that the starter was replaced at another shop, allowing vehicle to start.  

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Im filing a complaint against Woodies Auto Service on ***************** due to repeated service failures, leaving me without my vehicle for 7 days. I spent $2,600 on repairs that werent properly completed, causing ongoing issues and requiring further work by another location.On October 4th, I brought my car in for engine vibration. They diagnosed bad motor mounts and recommended spark plug, air filter, and drive line fluid replacements, totaling $1,900. I agreed, but after driving home, the same vibration persisted.I returned that evening, but was told no mechanics were available, so I had to return on Monday. The mechanic admitted hearing the vibration right away, and they diagnosed the alternator. After delays, they replaced the alternator and serpentine belt, bringing the total to $2,600.However, on October 10th, the serpentine belt they installed unraveled and wrapped around the radiator fan. They towed my car back on October 11th to fix the issue. The next day, October 12th, a clicking noise began, and I found the pulleys were misaligned, indicating another improper installation.The ************ location towed and fixed my car on October 14th. Their junior technician noted the alternator and belt had been installed incorrectly by Charlottetown Ave. They didnt charge me for this work.Despite this, the ***************** location only offered 2 free oil changes, which doesnt cover the inconvenience caused by their mistakes. I am seeking a refund for the labor costs I paid, given the repeated errors and the need for the work to be ********* appreciate ********************* help in resolving this issue and ensuring better service standards at Woodies Auto Service.

  Business response

  10/16/2024

  Good Morning!

  
  The Customer came in with an engine vibration. After reviewing the vehicle and its current mileage we recommended the customer replace engine mounts that were torn, a dirty Air Filter, Spark Plugs, and perform a fuel system service in conjunction with the spark plug replacement. In addition to those items we performed an oil change and a driveline service which were recommended based on the vehicles age and miles.

  
  The Customer returned with the noise and the alternator was found to be faulty. We replaced the alternator and serpentine belt. The serpentine belt did partially come off but appeared to be due to a faulty belt. We replaced the belt, retested and the problem appeared to be fixed. The following day our Huntersville store did tow the car in and found a spacer was the cause of the issues related to the belt. I am not sure what technician would have spoken to Mr. De La Varga, as they do not typically speak to customers, but a “junior” technician did not work on his car. One of our master technicians worked on his vehicle and he was the one who found the issue with the spacer.

  
  We sincerely apologize for the issues Mr. De La Varga had and will refund him the labor on the alternator installation to compensate him for the error. If Mr. De La Varga could please submit his mailing address, we will mail him a check for the labor to install the alternator this week.

  
  Sincerely,
  Alex

  Customer response

  10/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

  My address is 2314 Farmington Lane Charlotte, NC 28205.

  
  Thank you. 

  
  

  Customer response

  10/28/2024

   
  I am rejecting this response because:

   

  **** from Woodies said they would send me a refund check in the mail on October 16 and I still have not received a check.

  Sent from ******* de la **** (*************************************************************************************************************

   

   

  
  

  Business response

  11/05/2024

  Good Morning,

  The check was mailed a week and a half ago. I will be honest though the mail takes forever. It is not uncommon to see this kind of delay.

  have a great day,
  ****
  

  Customer response

  11/05/2024

   
  I am rejecting this response because: The check was addressed to "******* De ********". My name is ******* de la ****. 
  
  

• Initial Complaint

  10/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Prior to Labor Day, front struts replaced and four new tires put on. Husband stressed to them to make sure everything was tightened correctly because we were going on vacation and would be towing an 8000 pound camper. We were in ********, ** when my husband heard something rattling. We stopped and he didn't see anything out of the ordinary. We approached a stoplight and began slowing. The truck made this horrible grinding noise, shaking and tire dragging. We were able to get off the road. Immediately the front passenger tire went flat. Upon removing the tire, we realized the bottom bolt came out of the caliper and it was standing straight up. A good ********* drove my husband to three parts stores to find same size bolts. Once the bolt was replaced and the spare tire put on, we checked the driver's side. The bottom bolt on the caliper was loose but we were able to tighten it. Warranty claim denied as it was a liability issue. The Tues, Wed, Thurs after labor day, hours on the phone while we are out of state. **** and rim ruined. Woodies got a used rim and new tire and had a shop in ********, ** put them on our truck. Two weeks after returning home, Woodies put on new rim and tire to match the other 3. Radio silence since then. Allegedly the mechanic was fired. Make it right for the danger/threat to our lives and ruining our vacation. We could have been killed in we had been on I95 pulling the camper. Second issue with this company at the same location on a different vehicle.

  Business response

  10/10/2024

  I understand how stressful this situation may have been. Therefore, we have offered the customer a $409 refund for the labor associated with the loose part we were in proximity to. 

  Customer response

  10/11/2024

   
  I am rejecting this response because: Manger of this location said he advised his mechanics that if this had happened while we were on I95, the results of the caliper failing the way it did could have been disastrous. We were stranded out of state and had to rely on the assistance of a good Samaritan to help get us back on the road. This should not have happened, period. This garage put our lives in danger. $400 does not even begin to make up for what we went through. 
  
  

  Business response

  10/24/2024

  While we understand the seriousness of the situation, we feel as though the offered refund amount of $409, on top of the replacement of damaged tire and wheel, should be adequate compensation for a potential workmanship problem. The $409 represents the labor associated with the replacement of  both front struts not only the side with the issue.

  Customer response

  10/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 

   

  We will accept the response and the refund. I do want it noted that the rim and tire would not have needed to be replaced if it were not for their negligence. The loose caliper knocked holes in the rim. The tire was shredded from the wheel locking up. There was also an issue with the driver's side front caliper. After getting the passenger side fixed, we checked the driver's side as a precaution. The bottom bolt on the caliper was found to be loose. We were able to tighten it and had no issues. Had we not been proactive in checking the other side, we could have been in the same situation. This time without a spare because the only spare was already on the truck.

   

  
  

• Initial Complaint

  09/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Woodies Auto dented my car door when I had it there for service. They didnt tell me about it when I picked the car up. I got a quote for the repair from Import Paint and Body for about $1350, where *** had other work done and they are really good. Woodies refuses to pay for the damage they did. They wanted me to let them have their guy do the repair. They said their guy would do it for $500. They offered to settle for $700. I dont trust their guy (whoever that is. They never told me anything about him). Also, there is a negative review on BBB about how poor Woodies damage repair work is (review by ************ 01/31/2024). I want to be reimbursed for the body work I paid for.

  Business response

  09/09/2024

  Due to the vast resources that we have being in the automotive industry, we have partnered with a body shop to do all of our bodywork for us. The body shop could have done the job at a substantial decrease in rate compared to the customers quote. We offered to have the vehicle fixed by him for the customer at no expense to her. His total bill wouldve been less than ******. The customer decided to take the vehicle to her body shop knowing we would only pay ****** of the repair bill. The offer still stands for the $****** reimbursement toward the body work. There was also no evidence that a Woodies employee damaged the vehicle, we were willing to pay for the repair up to ****** as a good will. 

  Customer response

  09/10/2024

   
  I am rejecting this response because it does not compensate me for my loss. They wanted to fix it cheap, not right. "Fixing" it cheap isn't fixing it right. I wanted and deserve for my car to be back like it was when I left it in their hands. In addition, now they want to insult me by acting like they didn't do the damage.
  
  

  Business response

  09/11/2024

  It is the customers opinion that we were going to fix the vehicle cheap. The body shop we use fixes BMWs, ************** and many more high-end vehicles, including some rare vehicles. It was not going to be repair cheap, It was going to be repair to the ** standard. We have a great relationship with this body shop and they fix not only vehicles that we need fixed, but they fix vehicles for our customers by their request. Our offer still stands to give the customer $700 towards the **********************. 

  Customer response

  09/13/2024

   
  I am rejecting this response because: It is insufficient. In fact, there is even a negative review on this very site that talks about how poor a job the body shop did. In the spirit of settling this, I will split the difference and accept $1,000 payment. I'll lose almost $400 but that's how how settlement works and I get that. This settlement is non-negotiable. If I have to move forward in a different direction then I will.
  
  

  Business response

  09/14/2024

  We feel that you over paid the body shop you chose to have the work done at. I spoke with another body shop and they said that it was not a ******* repair. To give you an example as to our reasoning, we can have a whole car painted for ******* and they charged ******* for a dent. The body shop that you are seeing reviews on we no longer use. These are all question that could have been answered if asked prior to the work being completed. The ****** offer still stands which is ****** more then what are shop would have done it for. With that being said we have already negotiated by adding the ****** to are quote. 

  Customer response

  09/17/2024

  I can see we aren't going to come to an agreement. I tried.
  
  

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to Woodies for a transmission module repair. During the process, they tried to convince me I needed a new starter, which would have added over $500 to the bill. I insisted that my starter was fine, and when I returned with my father, they claimed something wasn't attached but said the car was good to go and I paid almost ********.The next morning, I discovered a puddle of transmission fluid in my driveway. Worried, I waited until Monday to take the car back to Woodies. Later that day, they informed me that I needed a new gasket, which would cost over $500. I decided to take my car to another shop, only to find out that the gasket was missingit had never been put back on by Woodies!I ended up paying out of pocket at the other shop to fix the issue that Woodies created. This experience was extremely frustrating, and when I tried to resolve it with Woodies, including having a male friend call on my behalf, we got no satisfactory response. I would never trust Woodies with my car again!

  Business response

  08/27/2024

    On 7/8/2024 the customer brought in their vehicle with the stated complaint that the vehicle was not able to go above 50 miles per hour and that the check engine light was illuminated. Upon diagnosis, we found the transmission control module was defective and needed to be replaced. To replace the part it is necessary to flush the transmission fluid at the same time. Customer approved the ********************** and work was completed with the customer picking up the vehicle on 7/12/2024.
  After driving 70 miles, the vehicle experienced a transmission fluid leak so she brought the vehicle back in. We have a 3 year ****** mile warranty on all our work so we re-diagnosed the problem at no charge to the customer. It was found that the transmission fluid was leaking, originating from the integrated seal on the transmission pan. The seal, which is made into the interior of the pan, was bad and removing it caused it to leak.There was no way of knowing the integrated seal was bad, nor are we liable for damages that occurred prior to us performing the work. Any automotive repair company that pulled the plug out would have caused the leak as the seal itself was already bad. We provided the customer with an estimate and they declined to make the repairs.Should the customer decide to come back in and approve the work we would be more than willing to repair the problem.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2016 Jeep Wrangler was taken to woodies Auto Service on 7/10/2024 and received by ****. They charge $500 for diagnostic, replaced one spark plug and charged $1,087.76 for service. They held my car until 7/18/2024 before calling to confirm work as completed. I arrived to pick up my car around 13:30 on 7/18/24. I was dissatisfied with the bill but paid for the service. As I attempted to drive the car home. I noticed the car being heavy as I tried to reverse, so I got out to check if I had a flat tire. Tires were ok. I got back in and tried to pull forward and noticed that steering wheel automatically turning in opposite direction. I returned to woodies front desk and asked **** who checked me out previous to test drive the car as I experienced a problem. As he drove off I could see the problem but he returned and said no problem. He then suggested that I drive with him in it. While driving I showed him what the problem was, he began to say that was a suspension problem and they didn't touch the suspension. I told him that I did not have those problems before taking the car in. We said he did not care as that is not his problem. I asked for a manager and he said he's the only manager. I asked for his direct report and he refused. So I asked him if I needed to call a news reporter or police in order for me to get service? **** picked up the phone, called 911 stated that I refused to leave the store. I decided to record him making the call. So **** refused to address the issue of my car not working probably and called the police on a customer because he thought that I would be afraid. The police did not show up. My car is unsafe to drive and it is in a worst shape than when I drove it in. They refused to correct their wrong when all they could have done was to recheck what was causing the car's instability. I have been stranded for 8 days, had to pay a premium for repairs and my car is not in a better shape as it was before I drove it in.

  Business response

  08/01/2024

  ******************************* (customer) approved all *********************** suggested on a recorded line throughout the entire process of this repair. It was brought in for an original diagnostic of $160 to figure out an engine problem. The $500 diagnostic that the customer mentioned was not the original diagnostic that the car came in for the customer specifically approved the additional diagnostic time because the intake manifold and gaskets needed to be removed and replaced to get to the source of the problem with his vehicle. The customer was then called with the final ********************** total of $1087 and approved it which did resolve the issue with any misfire codes or the sputtering and shutting off condition. The vehicle was in our shop for about a week with the extensive job that needed to be completed. Customer picked up vehicle and then said it wasnt drivable. He complained of suspension and/or steering issues. We drove with customer and didnt find anything wrong with the Jeep. We were not able to replicate the issues. We explained that the work that we did was done to fix the engine and not the suspension or chassis. We would be happy to have him drop the Jeep off for us to try and replicate his suspension issue. 
  
  

  Customer response

  08/01/2024

   
  I am rejecting this response because:

  The statement made by the woodies is false. The reported problem when I took that vehicle in was for the vehicle sputtering.  Woodies response:

  "It was brought in for an original diagnostic of $160 to figure out an engine problem.
   The $500 diagnostic that the customer mentioned was not the original diagnostic that the car came in for the customer specifically approved the additional diagnostic time because the intake manifold and gaskets needed to be removed and replaced to get to the source of the problem with his vehicle. The customer was then called with the final ********************** total of $1087 and approved it which did resolve the issue with any misfire codes or the sputtering and shutting off condition."

  They double or over charge for diagnostic of the same issue reported.  Engine sputtering.

  When I picked up the vehicle, I notice the vehicle was unsafe to drive due to the steering automatic turning left and right.   **** acknowledged the issue and termed it suspension issue but did not take ownership of it.  Even though the vehicle was in a worse shape then when I took it in.  I had not experience a problem like that until I went to pick the vehicle up.

  I left the vehicle parked in the parking lot next to woodies from July 18th, to July 23rd. Hoping that they will adhere and take ownership to at least do a due diligence and check if there was any mishap on their side.  They refused to adhere to any complaint that was made.

  On July 23rd.  I returned to take the car to ********* Dealership for repairs.  I noticed the check engine light on.  

   

  Business response

  08/11/2024

  Although the steering and or suspension issue the customer is complaining about was not noticed by us nor did we touch those items we did however offer to spend time and diagnose the said issue. That was not possible because he did not leave us keys to the vehicle. Also this customer was very rude and made a scene in our showroom. The police were called and he was told by them to leave. 

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle to Woodies the day before Fathers Day to check out my transmission. After they did the diagnostic test, i was lied to promised that they could have my car fix the following Tuesday just to get my business. When i call the Tuesday my car was suppose to be fixed ***** claimed he never told me that when i explained i couldnt afford to keep a rental while having to pay for the work done. Ultimately the manager SAID he would deduct whatever i had to spend in rental fees from the original cost to fix my ***************** would be ready Friday. I come back Friday and Im told i have a corrode brake line and that the only way i could get my car was to get it towed because of SC safety laws. So i paid the $200. I was told before i got my car back a technician had to drive it to make sure it was safe to drive. Soon as i get in the car i had minimal brakes. I call back and its more of the same. Lies & saying whatever to get me to bring my vehicle back so they can get more money out of me. I spoke with ******* on Monday and declined his help because i dont trust the integrity of these people to let them go under my hood again. Tuesday i attempted to have someone else look at my brakes but the car cut off in the middle of the road. I was stuck for 2 hrs until it randomly cranked up. I called again and spoke with an accountant at Woodies headquarters in ********* who claimed he would make sure someone reached out but to no avail. Ive had the car for almost 5 months and it ran perfect until i brought it to woodies. I went to get my transmission fixed. Now i dont have any brakes & the car wont crank 3 days after i paid them $4400. And all they keep saying is let us check it and well help you out on the cost because they know i can pay it. All in all this experience has costed me $7k over the past 3 weeks and i still dont have a car. These people are money hungry, negligent, and untrustworthy as business professional. I dont trust their integrity

  Business response

  07/22/2024

  The customer brought in their vehicle on 6/15/24 with complaints of transmission slippage. On 6/17 /24 Our diagnostic process found that the transmission needed to be replaced. We recommended a transmission replacement to the customer, and the customer approved the transmission replacement that day. During the transmission replacement the technicians noted severely corroded brake lines that were leaking. The customer approved replacement of said brake lines.After completing the repair of the brake lines and transmission the vehicle could be test driven. The brakes were in working order at time of test drive. The vehicle was completed and picked up on 6/28/24. After picking up the vehicle, the customer called back with complaints of no brakes. We have offered to have the customer bring in vehicle to the same or a different Woodies location to confirm the problems, but the customer has declined multiple times. We have not at this time heard anything about additional transmission issues,but the offer would be the same. We would have to look at the vehicle to determine if the problem is covered by our nationwide part and labor warranty. If the parts we replaced are faulty we will happily replace said parts under our warranty.

  Customer response

  07/25/2024

   
  I am rejecting this response because: they arent telling the truth. My car wasnt inspected before they returned it to me plus they lied and suckered me into letting them supposedly fixing my brakes. And i spoke to a female rep about my transmission and my car being broken down in front a gas station for the past month because i didnt have the money to get it towed because i was broke after paying them $4400 and spending another $2000 to maintain a rental because they lied and promised the car would be ready in a week when they knew it wasnt. I was told they if they towed my car it would be a high mark up on the fee to tow it when a week earlier i just spend $4400 on a transmission. The company has raped me of all my funds with this ordeal to where i had to leave my car back in SC at a grocery store parking while Im in ******* right now for training with my job. I feel I have been taken advantage of and disregarded after i paid for a service that has ruin my car and bribed into a service i never needed made my life that much harder. I dont have to money to get it towed. Still if the transmission is under warranty and went out a week after they claimed they fixed it, why i gotta spend more money when you never did the job. I dont trust there business practices & Im willing to go as far as i can because this just isnt fair. Im a hard working citizen and i feel i shouldnt have to be treated this way period.
  
  

  Business response

  07/29/2024

  The customers vehicle, like all vehicles we **********************, was test driven after repairs were completed. At that time the vehicle and its brakes were operational. When I last spoke to the customer we offered to have the vehicle towed in and inspected, at no charge, to any of our Woodies locations. The customer refused at that time but the offer still stands. If he would like us to look at it to determine if one of covered by our warranty has failed. If we find that one of those parts has failed we will be more than happy to replace the covered components.

  Customer response

  08/02/2024

   
  I am rejecting this response because: they arent telling the truth and this is the reason Im fearful of letting them do anymore work on my car. My brakes werent operational AFTER their technician check it. If my brakes were operational why did i call back the following Monday saying otherwise? There was nothing wrong with my brakes to start with. I got conned into letting them fix something that wasnt broken. After spending $4400 on a transmission that i was told only had 79k miles, how does it brake down again in less than a week. These ppl have made my life a living nightmare and my car is still stuck at the grocery store where it broke down. I dont trust the professionalism of these people. They have ripped me off to the point I cant even afford to pay for a ride after this ordeal began. 
  
  

• Initial Complaint

  06/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my car to Woodies on Lawyers Rd, not only was the staff rude and condescending, but they scammed me and my daughter a total of $625.45 between the two of us. I paid $330.45 and my daughter paid $295.00. Because we needed to get the tags renewed on the car, we took it to Woodies because the check engine light was on. They had the car for several days and said they had found the problem, that there was an issue with the cooling system and a sensor. They claimed to have had done extensive testing and drove my car around to make sure everything was right. When I looked at the documents I noticed that the extensive testing was driving the car for 2 miles (through odometer readings on the paperwork) and when my daughter drove my car within the same parking area the airbag light came on. And 10 minutes down the road she heard clicking noises and the check engine light came on. We had to take the car back and they called us 2 days later claiming that there was a separate problem despite their claims that they had done everything and fully fixed the car previously. They wanted to charge us an additional $451.99 to complete this new fix which we did not do because they claimed to have done everything initially. They now say that there is a vacuum leak at the brake booster line and dipstick tube.I want a full refund for the total $625.45 because this situation made me have to leave work early and caused immense amounts of stress. I do not trust the business to do another "fix" because of their behavior and lack of trust because of this incident.

  Business response

  06/19/2024

  When the vehicle initially came in and we performed the engine diagnostic we found a fault with coolant temp sensor and a lean code. Technician cleared computer data and drove it, to find out only fault to come back at the time was with the coolant temperature sensor. We replaced the coolant temperature sensor, and flushed the coolant after driving it, found no faults in the system. Customer picked vehicle up and brought back following day with check engine light on. We performed a diagnostic at No Charge and found the coolant temperature sensor reading in range and vehicle had a lean code p0171. After a multitude of testing regarding the lean issue the Technician performed a vacuum leak test to the entire system to find vacuum issue with the dipstick tube. This required additional parts to correct. The customer declined work to be done, and came to pick up there vehicle.

  Customer response

  06/19/2024

   
  I am rejecting this response because:
  They asked if we want to moved forward after the first diagnostic to fix the issues on the dashboard and I said to go ahead. Meaning after paying and picked up the car that it would resolve the issues but it didnt. We didnt even make it to the driveway of our home and they pop right back up, picture attached. This happened after picking up car on a late Friday night, had called them the next day, Saturday and when I called they said to make an appointment that coming Monday at 7am but they kept the car and did not look at it until Tuesday. That day they said they waived the second diagnostic fee and if we want to move forward it will cost us $455 and some change and I declined. It shouldve been fix from the first time when they assured me that everything is fixed after the first diagnostics because they found the problem. Want at least some money back from the $625.45. Thank you!

  Business response

  06/20/2024

  There were multiple problems relating to the check engine light. Please refer back to our initial response. 

  Customer response

  06/20/2024

   
  I am rejecting this response because:
  At least to refund some of the money from the original work done cause its still not fix, still showing both issues on the dashboard.

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ************** was having difficulty maintaining a charge. I lived in an apartment building close to Woodies and often visited the shop for non-automotive things.Theyseemed to bevery reliable and trustworthy at first.On my first visit to Woddies, I paid nearly $1500 for a new alternator.Despite thissignificantinvestment, my car would not start the next morning.Woodies has a"warranty"on allits services, but I still had to pay for the towing back for the second time.Even though I explained to them that I had a new battery installed three daysbeforeWoodies installed the alternator, the manager said the new alternator would drain thatbatterybut would not drain a new one installed by Woodies (Point of confusion: if an alternator constantly drains new batteries, how will a car ever start? No one at woodies could explain that to me). I paid 500 to have a new battery installed. Two days later, my car could still not hold a charge and again wasundrivable. I had to have it towed again for the 3rd visit with Woodies. They kept the car overnight and the next day toldme theyhad no idea what was going on.They asked me what I wouldrecommend.When I pickedup thecar the 3rdtime, the manager told me it might be acomplicated electricalissue, andhecouldn'teven begin to give me an estimate (after *********** paid $2k).I have very little confidence the Woodies fixed my car or the right problem (evidence: my car stillwon'tstart afterthreevisits); Iwas grossly overchargedfor parts and labor. The alternator purchased by Woodies was $600; Igoogled the alternator part, andthe highest price for this part online is $295 (usually around 225). I was also charged 650 for 2.5 hours of labor. **** givenno details about what type of technician (if theyare experiencedor not) or how many techs worked on my car. All in all, nothing was repaired on my vehicle.

  Business response

  06/05/2024

  When the car was initially brought in for repair it was towed in and was not running. After the technician brought the car in, we found the alternator and battery tested bad and needed to be replaced. The customer was advised the alternator and battery would need to be replaced to get the car in a running driving state. The customer requested us to replace the alternator but not the battery due to it being covered under another vendors warranty.The next day the car was towed back in for a no start. We once again tested the system and advised the customer the battery would have to be replaced before we could move forward with any further diagnosis. The Customer elected for us to move forward with the battery replacement at that time. Once the repairs were completed, we performed another charging system and battery test and those systems, at that time, were functioning as the manufacturer intended. A few days later, the car was towed back in for a no start situation, and we did find the battery was dead. Advised the customer that we investigated the issue and found that the car had a parasitic draw that was only happening when the car was off and sitting.  We advised the customer we could diagnose the issue, but it would require special pinpoint electrical testing that could take some time. The customer declined ********************** and took the vehicle. Customer was advised that the car came in initially without a functioning charging system which in return reduced the power in the battery.As a repair standard, you must start with what you know is bad and then proceed to recheck the system if any other issues arise while performing our test.Unfortunately, a parasitic draw does not show itself unless you shut the car completely down and allow all on board computers to go to sleep. At that point,you can see what system is not powering down and go through and find what is continuously pulling power.
  

  Customer response

  06/05/2024

   
  First, you do nothing to address the grossly ovepriced charages for lablor and parts.   The battery I had in palce when the alternattor was brand new battery, whcih I told everyone at Woodies.  ****** that, I had Woodies put in a new barrtery and that still not fix the problem.  A parasitic draw test is fairly easy, but its not a machinge you can just plug in *** wait fir for resutls.   ****** just went through the motions instaead fo tyring to accuraly fix my car.  You can tell from the statement aove tthey have no and remorese and don't feeel its important to make things right
  

  Business response

  06/19/2024

  When the car was initially brought in for repair it was towed in and was not running. After the technician brought the car in, we found the alternator and battery tested bad and needed to be replaced. The customer was advised the alternator and battery would need to be replaced to get the car in a running driving state. The customer requested us to replace the alternator but not the battery due to it being covered under another vendors warranty. The next day the car was towed back in for a no start. We once again tested the system and advised the customer the battery would have to be replaced before we could move forward with any further diagnosis. The Customer elected for us to move forward with the battery replacement at that time. Once the repairs were completed, we performed another charging system and battery test and those systems, at that time, were functioning as the manufacturer intended. A few days later, the car was towed back in for a no start situation, and we did find the battery was dead. Advised the customer that we investigated the issue and found that the car had a parasitic draw that was only happening when the car was off and sitting.  We advised the customer we could diagnose the issue, but it would require special pinpoint electrical testing that could take some time. The customer declined ********************** and took the vehicle. As a repair standard, you must start with what you know is bad and then proceed to recheck the system for any other issues. Unfortunately, a parasitic draw does not show itself unless you shut the car completely down and allow all on board computers to go to sleep. At that point, you can see what system is not powering down and go through and find what is continuously pulling power. This is not a test we would do based on the initial problem the car came in for. We would be more then Happy to perform the draw test at no additional charge for the customer 

  Customer response

  06/21/2024

   
  I am rejecting this response because:
  

  Yes, I declined to have a battery installed the first time because it was brand new.  I was told a new alternator drains initial batteries.  It drained by new one, then the one Woodies installed was drained.  How long does a new alternator keep draining batteries?  You said you have to start from where you know, I already paid 2k and after 3 visits, your techs and managers couldnt figure it out.  Yes, on the 3rd visit, I was offered further help, but your manager would not give me a quote.  How much money am I supposed to spend before the problem is fixed?  2k is not enough.

  
  

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