Complaints

• Initial Complaint

  06/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was taken in to Woodies on 3/16/2023 to be repaired. They replaced the engine. They charged me $10308.30 when I picked up the car on 5/9/2023. Approximately $1500 of that was not disclosed prior to 5/9/2023 and was not approved. The car didn't make it 5 miles before the transmission broke. It was taken back to the shop and has been there ever since. It is not driveable and I have requested multiple times for the charges to be voided or refunded until I can pick up a working car. The transmission is covered by a lifetime warranty - of which a total of $6725 is available to complete the transmission replacement. I don't have possession of the car, the repairs were not done correctly causing damage to my car that exceeds the value of the car. I have tried communicating with Woodies GM ************************* directly - but he has not responded since 6/8/2023. My disputes for the charges to Discover in the amount of $10308 have been to no avail and Woodies has been paid for the repairs that have not been done correctly and they continue to have possession of my car. I want refund of the $10308. IF I ever pick up my working vehicle - I would require an adjustment for the undisclosed work as well as a new invoice showing all the work done to my car with a new warranty on the work.

  Business response

  06/20/2023

  We were unable to drive the vehicle when we received it due to it having no oil and coolant and not running. There was no way for us to tell if there was anything wrong with it before the engine was replaced per the customer's authorization. We test drove the vehicle after the repairs were completed and no check engine light was on and there were no history codes in the computer. The work we completed is still working correctly and is covered by a 12 month parts and labor warranty. Unfortunately the transmission is showing an internal failure and should be replaced. We have been working with the customer's warranty company to replace the transmission. During our testing for them we found an intermediate short in the engine wiring harness. With their help we were able to isolate the short and determine the transmission seemed to be ok but we needed to replace the harness and retest. We ordered a harness and replaced it at no charge to the customer. We have test driven the vehicle over the last several days and have notified the customer the vehicle is ready for pick up.    
  

  Customer response

  06/21/2023

   
  I am rejecting this response because: they have been paid in full $10308.30, the Discover dispute has been closed. They HAVE NOT provided me with my car and threatened to not let me have it until I closed this dispute. Please see additional attached email exchanges for details. They did not contact me to disclose additional work since my last email with ****************** - and per his email from 6/20 - installed a "wiring harness" at no charge to me - without informing me or getting my approval. I have continued to dispute and continue to dispute the additional work shown on the invoice as AIR/FUEL Sensor in the amount of $1401.90 and the labor associated with. I was never given a written estimate for any of the work that has been done on my car by Woodies - and I did not waive that right. Unauthorized work was done. More than once. I will accept a partial refund in an amount to cover the undisclosed and unauthorized work. I have requested that they deliver my car to me if it is running as they say - as I have no transportation and they have had my car since 3/16/2023. I am awaiting a response from the General Manager, **************************
  
  

  Business response

  06/23/2023

  As far as the Air Fuel Sensor we had phone authorization from her husband, who was quoted for the work. If she wants a refund if she brings us back the vehicle we will install her original unit on the vehicle and refund her money. I would caution her if that is done the check engine light will come back on and the vehicle will not operate correctly, this will void the warranty for the engine we just replaced. This was not part of the original estimate, the vehicle was brought to our shop from another repair facility with no oil or coolant in it and not running. We were able to get the engine running for a very short time and determined the engine had a severe connecting rod knock. We quoted a price for a used engine replacement which the customer approved. Once the engine was replaced it had a several diagnostic codes relating to the Air Fuel Sensor, we tested it and confirmed it was bad. We quoted a price to her husband which he approved. We test drove the vehicle and checked for current and pending codes and returned the vehicle to the customer.They returned with several diagnostic codes relating to the transmission which all indications lead us to believe the transmission had internal damage. The customer had a warranty thru another company, there were several delays caused by the warranty company requesting additional information and testing. During this testing we found one of the wires in the engine wiring harness even though it tested ok had an internal short which caused the transmission to show an internal failure. Since this was part of the original engine replacement we replaced the harness at no charge to the customer. We test drove the vehicle several times to make sure the vehicle was operating properly, the vehicle was returned to the customer.  

  Customer response

  06/26/2023

   
  I am rejecting this response because: Although I was able to pick up my vehicle finally, after they required my husband to wait 45 minutes before they would unblock my car, we never received a written estimate, the labor has not been itemized and we were not advised of the price for the air/fuel sensor and we DID NOT approve the air/fuel sensor work to be done. While I appreciate the offer, I would not be interested in them doing any further work on my car. Perhaps better communication from Woodies over the 4 months they had my car could have de-escalated the situation. Or while they were "working with the warranty company". My resolution would include a refund for the air/fuel sensor & related labor.  
  
  

  Business response

  06/27/2023

  We will be happy to install the customer's original Air Fuel Sensor (we still have the original unit) at no charge to her and give her a full refund for it.  We do not complete repairs without customer authorization.

• Initial Complaint

  04/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went in for a rear popping sound in my 2016 ************. They said it was the suspension. Which they change. Immediately after driving home the sound could be heard. I took it back to them for the same issue provided the part and the bulletin Service Bulletin TECHNICAL - Nhtsa ***********************************************************. then they said it was the breaks. They changed them and when I picked up the vehicle I heard the sound again.

  Business response

  04/13/2023

  On his first visit he had a rattling noise in the rear of the vehicle the rear shocks were worn out and rattling. We replaced them after quoting the repair to the customer. On his next visit 38 days later he told us of a noise in the front of the vehicle we found the front brakes below spec at less than 2 mm and some noise was coming from the front struts, again we quoted a price and the customer authorized the repair for the brakes only. We have reached out to the customer on 4/12/23 and are waiting for him to contact us. All repairs are covered by a 3 year / ****** mile National Warranty, we are more that happy to check the vehicle to see if there is any problems with the work we completed. The noise in the front of the vehicle may be coming from the worn front struts that he declined the repair on but we are happy to check and verify for him at no charge.  

• Initial Complaint

  04/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is in reference to Woodies Auto at Mallard Creek and my appointment that occurred on March 20th, 2023. Beyond their outrageous prices, the unprofessionalism is unmatched at any business establishment I have seen. Lets start with this.in front of me, God d*mn was said by an employee at the customer ********************** desk and including that he didnt like my car model; after that, they didnt know I could hear them in that waiting room area where they chose to use the f word constantly and other curse words in the front customer ********************** area. Then, after a customer called, the employee at the front desk said after he got off the phone, he sounded like he was wasting my God-d*mn time. Mind you, I was in the waiting area where there is a wall and glass doors and I was hearing all of it. Later on, one did some sort of accent. I called them out on their unprofessionalism and let them know I could hear EVERYTHING through the wall. The one employee smirked and I said how much unprofessionalism each of them were exhibiting; I also asked who was the manager on duty and an employee who was present when it happened said me and I said you allow this to happen while you are here? To which he said I dont know what Im allowing to happen. When I gave him specific examples and let him know I will let the owner know about this (including the making fun of a customer), he told me to go ahead. I called their corporate office several times and the ************* up on me the first time I got him on the phone. The associate who directs the calls said I did a post on NextDoor for attention, and that I was beating a dead horse. I have no resolution, no apology, and I still dont know why I was charged nearly $280 for an oil change and brake fluid. *** attached numerous of other complaints against this particular location. I ask that you investigate their business practices and help me find a resolution. Ive sent 3 e-mails to the owner, **** Woodie, and have not received anything.

  Business response

  04/07/2023

  We take every customer's concerns very seriously and investigate each one to determine what happened and how we can improve our service and reduce any mistakes we make. In my fifty years of customer ************************ have never experienced a situation like this one. The customer did call in to complain mostly about what she overheard the employees saying. Two of the employees were on the phone with other customers so we were able to listen to the phone conversations. We found nothing offensive was said and our employees were polite and professional. I also interviewed all of the employees individually and each one had the same comments. They noted the customer seemed fine when she came in but as she came out to pay for the service, she was loud and argumentative. I did speak to the customer on the phone and listened to her concerns. As she spoke, she became louder, verbally abusive and argumentative to the point I had to hold the phone away from my ear to understand what she was saying. I was unable to speak at all during the conversation and, unfortunately,I finally did have to hang up on her. She had called each of our 14 ********* locations numerous times before and after our conversation continuing her behavior. She called our office number over 20 times repeatedly. It was so bad we had to block her number. This if the first time in my career I feel there is absolutely nothing we can do to help this customer and would ask her to take her vehicle somewhere else for service. 

  Customer response

  04/07/2023

   
  I am rejecting this response because: this is false information. I ask that the BBB send a FOIA request for the telephone calls. This response also came from the ** who hung up on me and refused to take my phone calls. I find it highly unprofessional how they handle this and would request the BBB step in and investigate the numerous of complaints against this business. I fully request an apology and refund from this business. I also was not verbally abusive; I called seeking an answer and was not given one. They continuously avoided my phone calls in hopes to sweep this under the rug. This company has a strong history based on allegations I found of being demeaning to women in particular and there are over claims from others of price gouging. I ask that this manner is elevated to the actual owner, **** Woodie, and not the **.
  
  

  Business response

  04/19/2023

  As I mentioned in the prior response we take every customer's concerns very seriously and investigate each one to determine what happened and how we can improve our service and reduce any mistakes we make. We did check the pricing of the service the customer paid for and found we were significantly lower than what the dealer charged for the same service. I found nothing offensive said our employees were polite and professional. I also interviewed all the employees individually and each one had the same comments. They noted the customer seemed fine when she came in but as she came out to pay for the service, she was loud and argumentative. I did speak to the customer on the phone and listened to her concerns the longer she spoke the louder and argumentative and verbally abusive she became to the point I had to hold the phone away from my ear to understand what she was saying. I was unable to get a word in the conversation and I finally did have to hang up on her . I apologize for hanging up on her but we do not tolerate verbally abusive customers.  We are a professional organization that has proudly served the ********* and surrounding communities for over 60 years. The business has grown the way it has building relationships with all of our customers, this growth would not have happened if we treated them as this customer alleges.

• Initial Complaint

  08/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The dates of my transactions was 8/5-9. 8/16-19, and 8/24-26, for the same thing. My check engine light was on so I took my car to Woodies on *********.********* **. I had to come by three times and was charged a total of *******. $508.72, the first trip, and $594.15 on the second trip. On the third trip, they discovered it was the gas cap, which was a $10 fix. I feel this was the real problem all the time, and feel that I should be reimbursed. Thanks

  Business response

  09/01/2022

  Complaint Case number ******** Amount $1102.87
  
  The customer came in on 8/5/22 with a check engine light on with codes P0451 and P0441 both referring to the evaporative emission system.We addressed the P0451 code first and told the customer we needed to start with replacing the **** Pressure Sensor first since the P0451 code often sets the other code at the same time and that the P0441 code might come back and set the check engine light after it was driven. We quoted a price and the customer approved the work. We told him with a evaporative system leak it must be driven in order have the readiness monitors reset if the light comes back on we would recheck it for him at no charge. He came back in several days later with the P0441 code and the check engine light on. We retested the system at no charge and found the canister purge vale and vent solenoid both were leaking. These were different components than were addressed during the first visit which failed with the increased pressure of the sensor we initially replaced. We called and quoted a price for the repair and the customer authorized it. He came back in several days later with completely different code of P0455 gross evaporative leak , we tested the system again at no charge and found the gas cap was not allowing pressure to build in the system. Since this was the third trip in we replaced the gas cap at no charge to the customer.  This is an unfortunate situation for the customer and we can certainly understand his frustration.  While he make think it was the gas cap causing all his issue that is not the case. The code on his last repair is not the codes we addressed when the sensor, solenoid and valve were replaced. The testing for finding his additional issues and replacing the gas cap was done at no charge to him. If the customer is having a problem we will be happy to check it for him at no charge all of our repairs carry a 36 month / ****** mile national warranty.

  Customer response

  09/02/2022

   
  Complaint: 17782690
  
  I am rejecting this response because inconvenience of repeatedly bringing my car back for issues that should have been resolved the first time.
  
  Sincerely,
  
  ***************************

  Business response

  09/08/2022

  We apologize for the multiple trips but when there are two separate diagnostic codes a primary and a secondary code standard procedure is address the primary code first (which in some cases will address the secondary code as well) and complete a drive cycle to see if the secondary code comes back on.The customer needed his vehicle and it was explained to him the possibility of the light coming back on. The light did indeed come back on at which point we tested the system again at no charge to him. On his last visit we found the gas cap had failed to hold a seal and set a completely different code unrelated to his previous visits as a customer satisfaction gesture we tested the vehicle and replaced the gas cap at no charge to him.  All of our repairs carry a 36 month / ****** mile national warranty.

  Customer response

  09/08/2022

   
  Complaint: 17782690
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer response

  09/10/2022

  I am still having the check engine come on today 9/10/22. For the fourth time.

  Business response

  09/13/2022

  Please contact **** at the Ashley **** location for a time convenient for you to bring in the vehicle so we can check it for you at no charge. 

• Initial Complaint

  08/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In late July 2022, I brought my vehicle in to replace front brake pads and rotors and have rear brake drums flushed. Within 3 days I heard large squeaking in the brakes, EVERY TIME I STOPPED AT LIGHT. I do a lot of driving and use my vehicle for work. Some times I drive 300 miles per day. I returned to vehicle to ******* within 1-2 weeks. They told me they visually inspected the brakes and drove the vehicle around the block and nothing was wrong. They said this took them about 15 minutes to determine. Within a few hours I had my vehicle back. Several weeks later, I brought the car into ****** Dealership and was given a video showing, Front rotors had heat spots, the senior tech attributed to aftermarket brake pads put on the car by ************************ on ******************************************************. ****** technician also showed in the video, on the front driver's side a mounting bolt was missing which connects the *** wire sensor and Brake Hose. It was also rubbing against the axle & the ball joint needed to be mounted correctly. This cost me an additional $875. The battery needed to be replaced, so that was part of the cost. On 8.23.2022 I spoke with ****, who identified himself as the manger of ******************* Service at ***********************. He admitted to using aftermarket brake pads, but claimed they have done fine for the last 10+ years ******* has used them. He claimed the pads are under warranty and he could simply "replace them". However, these are clearly defective and were the CAUSE of break issues and stopping on my vehicle. ****** took a video, which I posses showing these defects. It was told me, that a junior level mechanic should be able to spot these defects. The work was obviously very shoddy. I believe I should have the monies I paid at ***** returned to me. I also believe ******* Auto Service is using cheap parts and charging very high rates of labor to make a profit.

  Business response

  08/24/2022

  The brake pads and rotors we use meet or exceed the original equipment specifications and they are covered by a National 3 year or ****** mile warranty which is over triple the industry standard of 12 months or ****** miles. It is most likely due to the type of driving the customer does the pads were not broken in correctly which can cause hot spot and noise related problems. Under normal conditions vehicles are driven 15 to 20 miles a day and then allowed to cool off after a couple of days the pads will properly seat in.Wheel temperatures can reach over 500 degrees on extended travel times, braking should be very light under these conditions for the first 500 to 700 miles.Using medium to hard pressure braking under these types of conditions after installing new brakes can cause the problems the customer has experienced. With that being explained we have a couple options for the customer to choose from.If he has the brake pads and rotors replaced somewhere else he can bring the brake pads and rotors we installed for a full refund for the parts and labor for them or we will replace the pads and rotors for him at no charge under warranty.
  

  Customer response

  08/25/2022

   
  Complaint: 17757948
  
  I am rejecting this response because:
  
  Sincerely, 

  the work performed by the technician was sub-par. The business NEVER addressed the missing bolt holding the *** sensor and brake hose. This was causing a big problem. Nice try attempting to place the blame on me and my driving habits. Your unprofessional. I noticed after the AFTERMARKET pads were discarded, the noise went away. Im leaving the ****** review and will never use ****** again. You perform sub-par work
  
  *********************************

• Initial Complaint

  05/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I employed Woodie's Auto Repair (Mallard Crossing) store to replace a faulty alternator and alternator belt. The cost was in excess of $800. Woodie's had sold me their work with a "3-year-36,000 mile national warranty on all parts and labor." On May 12th, 2022, while on an out-of state trip, the alternator and alternator belt they replaced failed and had to be replaced by a garage in ************. The cost of that repair was approximately $530. While the car was being repaired, I call Woodie's to inform them I would be claiming the warranty because (as they confirmed) the failure of their work was within the prescribed warranty. They then gave me the phone number of the warranty office and asked me to call them. When I did, the representative of the warranty company told me that the specific Woodie's location where the work was performed was not covered under the warranty. I called Woodie's to inform them. They stated this was incorrect and that they would handle the issue. I received a text asking for copies of the **** for the work done to replace the work they had performed that had failed. I provided that invoice showing the repair of those parts ($530). I received a call about one week later saying "we will get you some money. Go to the Woodie's location of repair to speak to the manager." When I did, he was not familiar with the issue but promised to follow up with me after he looked into it. He called a few days ago to set up a time for me to come get the money. Today (May 29th) at 2:00 I went. The manager was not there. An employee initially told me they did not know about the issue, then stated "there was an issue with the warranty." He called the manager who came to the store. Manager told me they decided to refund $500 of the cost of the parts and labor because "it was close to what you paid the shop in ************ to repair it." I stated that he owed me a balance in excess of $300 to honor the warranty. He refused to pay more than $500.

  Business response

  06/02/2022

   Occasionally electrical components fail and I do apologize that our part failed sooner than expected.However, this was covered under our warranty and we did cover the total cost of his alternator replacement. A parts and labor warranty means just that; we will cover the costs of parts and labor for the failed component that we replaced.If this failure had happened in town we would have installed a new alternator for him at no charge. We refunded the cost of the replacement he paid the shop in PA in accordance with our 3 year/ 36,000 mile ******************* even though the customer did not return the items for warranty consideration.

  Customer response

  06/02/2022

   
  Complaint: 17260361
  
  I am rejecting this response because:

  1) I have not been refunded a single ***** for this "warranty" claim. Woodies said they attempted to return a flat fee of $500 to my credit card, but there is no proof of any such transaction on my credit card.
  
  2) The $500 Woodie's offered me doesn't cover the full amount of the cost of replacing the faulty parts in the out of state garage. That cost was $524.98. 
  
  3) Additionally, Woodie's charged me over $800 for the alternator and alternator belt repair. The out of state garage only charged $524.98, a difference of approximately $300. If Woodie's "3-year/36,000 mile warranty on all parts and labor--nationwide" only applies to parts and labor paid to a repair service other than their own , their "warranty" is deceptive or even fraudulent.

  4) The out of state garage was also forced to replace the battery because it had been destroyed by the faulty alternator and belt installed by Woodies. That garage stated that Woodie's correctly should have replaced the battery at the same time as the alternator and alternator belt in order to prevent the failure of all three items. Woodie's failed to do so, resulting in the failure of the battery (at a cost of $300.86).

  5) The out of state garage charged Shop Supplies and Hazmat fees totaling $38.12, bringiing the total **** to $976.36
  
  6) Woodie's states they "fully covered the cost of replacement." That is untrue. To date, I have received no money from them. 
  

  7) I notified Woodies prior to the out of state repair being performed. They asked me to call their warranty number instead of handling it themselves. That department informed me that the Woodies location was not covered under warranty. At no time was I requested to return any defective parts.
  
  I am not satisfied with Woodie's efforts to resolve this issue.
  
  *************************

  Business response

  06/03/2022

  Occasionally electrical components fail and I do apologize that our part failed sooner than expected. However,this was covered under our warranty and we did cover the total cost of his alternator replacement. A parts and labor warranty means just that; we will cover the costs of parts and labor for the failed component that we replaced.If this failure had happened in town we would have installed a new alternator for him at no charge. We refunded the cost of the replacement he paid the shop in PA in accordance with our 3 year/ 36,000 mile nationwide warranty even though the customer did not return the items for warranty consideration.
  
  We refunded the customer's credit card at ****** on May 26, 2022. If he has not received the refund he should check with his credit card company, the refund cleared our bank on 5/27/22.

  Customer response

  06/03/2022

   
  Complaint: 17260361
  
  I am rejecting this response because:

  The $500 offered is not the full amount I paid to either Woodie's or the out of state garage.

  Secondly, Woodie's fails to explain why they are not honoring their "warranty on parts and labor" when those parts and labor exceeded $800. If it is a true warranty, the parts Woodie's sold me ( and the labor) should be fully refunded. Instead, Woodie's is choosing to pay $500 towards the amount I paid the out of state garage ( not even the full amount).

  They insist they are entitled to keep the over $300 difference between their repair and that of the out of state garage.

  They also do not address the issue explained by the out of state garage, that Woodie's failure to replace the battery at the same time caused both the alternator and battery to fail. The out of state battery replacement was an additional $300. While Woodie's didn't replace the battery, it did cause the problem -- and still they will not cover the full price of the work they did on my car!

  This is unacceptable. If this isn't resolved, I will file in small claims court for additional incurred expenses. I will also file with the ********** of ******* regarding their deceptive "warranty."

  I did receive a $500 return on my credit card. Not the full amount.

  
  Sincerely,
  
  *************************

  Business response

  06/13/2022

  As with gas prices which vary by different areas of the country, so do insurance premiums as well as other services including automobile repairs. Most services in a smaller cities are often times less than a larger city like ********** the overhead for the shop and cost of living are less. We refunded what the customer had paid the shop to replace the faulty part we had installed, we did not replace his battery at the time we serviced the vehicle the battery tested ok. Continuing driving the vehicle after the warning lights come on indicating a problem caused the battery failure. A normal battery that has tested good will survive an alternator failure unless it has been driven too long when the alternator has failed. If the customer had or does return the alleged defective alternator to us we can and would return it to the manufacturer and submit a claim to reimburse him if the part is tested and found to be faulty. As with all warranties I know of no refunds are given without the merchandise being returned; the refund we gave the customer was for customer satisfaction since the customer didn't return the merchandise.    

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Not being totally up front and misdiagnosing the problem. Before I went to Woodie's, I used the check engine scanner at Auto Advance. According the reading, there was a problem with the thermostat. On 4/13/2022, I went to Woodie's to have my car looked at. I explained to the front desk person and handed him the computer print paper, which statements there is an issue the thermostat. Woodie's wanted to charged me $119.87 to do their diagnostic. After 8 hours waiting, ****** advised me, there was nothing wrong with the thermostat or the car. Along with that, they were supposed to reseted the trouble codes. When I got into my car, the check engine was still on. Rather than go back into Woodie's, I trusted my gut feeling, and I went to another garage and shelled out $119.99, to have the car diagnosed. According to information they gave me, they determined a number of codes issues and the thermostat was one of them. After spending $496.85, the car was fix and its now running fine. I thought I could trust Woodie's with my car. It sounds like Woodie's is going down the crapper these days. I guess, they decided profits and personal greed was their number 1 priority than hiring qualified technicians and the customer's safety. I bet anything a 5 year old, everybody off the street or a person with a brain, could operate a code reader better and diagnose the problem than the technician who looked my car. As a result, they definitely lost my business. Lastly, because we're in a post pandemic and high inflation, doesn't give Woodie's the right to s**** the little people just to make a quick buck. If the Manager or Owner of Woodie's are honest people, they should do the right thing and refund me my $119.87 back. The Invoice #*****

  Business response

  05/16/2022

  Apparently there was a miscommunication between the customer and us. We are contacting the customer to get his credit card number so we can issue a refund. (We do not store credit card numbers). The customer initially stated the message center on his dash was displaying "Door Open" and the interior overhead light was illuminated. The technician determined the vehicle needed a window switch to correct the issue which the customer declined we didn't follow up on the thermostat issue. 

  Customer response

  05/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer response

  06/27/2022

   
  Complaint: 17193544
  
  I am rejecting this response because:
  Besides the window problem. I wasn't being totally up front and misdiagnosing of the thermostat problem. Before I went to Woodie's, I used the check engine scanner at Auto Advance. According the reading, there was a problem with the thermostat. On 4/13/2022, I went to Woodie's to have my car looked at. I explained to the front desk person and handed him the computer print paper, which statements there is an issue the thermostat. Woodie's wanted to charged me $119.87 to do their diagnostic. After 8 hours waiting, ****** advised me, there was nothing wrong with the thermostat or the car. Along with that, they were supposed to reseted the trouble codes. When I got into my car, the check engine was still on. Rather than go back into Woodie's, I trusted my gut feeling, and I went to another garage and shelled out $119.99, to have the car diagnosed. According to information they gave me, they determined a number of codes issues and the thermostat was one of them. After spending $496.85, the car was fix and its now running fine. I thought I could trust Woodie's with my car. It sounds like Woodie's is going down the crapper these days. I guess, they decided profits and personal greed was their number 1 priority than hiring qualified technicians and the customer's safety. I bet anything a 5 year old, everybody off the street or a person with a brain, could operate a code reader better and diagnose the problem than the technician who looked my car. As a result, they definitely lost my business. Lastly, because we're in a post pandemic and high inflation, doesn't give Woodie's the right to s**** the little people just to make a quick buck. If the Manager or Owner of Woodie's are honest people, they should do the right thing and refund me my $119.87 back. Lastly, in the last complaint, Woodie's claimed, they were trying to contact me about this claim or refund is a load of c*** I never received one call from them. The Invoice #*****
  Sincerely,
  
  *********************

  Business response

  06/27/2022

  Apparently there was a miscommunication between the customer and us. We are contacting the customer to get his credit card number so we can issue a refund. (We do not store credit card numbers). The customer initially stated the message center on his dash was displaying "Door Open" and the interior overhead light was illuminated. The technician determined the vehicle needed a window switch to correct the issue which the customer declined we didn't follow up on the thermostat issue. We did reach out to the customer he didn't return the phone call, we will be calling him today again. He can also call the store and speak to the manager so we can issue the refund to his credit card as we do not store credit card numbers.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩