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Complaint Details
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Initial Complaint
01/27/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
Much of this is in the attached documents. I placed an order with Belk on 12/12/24. The total cost of the order was $93.95. $79.00 for the item and $10.95 for the shipping cost to receive the item. As you will see in the document Belk Math, I have no idea what happened with the estimated taxes and how they actually calculated the total cost. The item did not fit my mom so I wanted to return them. When I used their automated return I was honest about the reason for the return. Progressing through the process I discovered that the only option to ship was ****** I did not want to use ***** as the shipper as their political contributions were contrary to my own political beliefs. I inquired about a mailing address via their customer service link on their website so I could return the item with a shipper of my choice. I was told that there should be several options, and to try the automated process again. Again, ***** was the only choice. On January 4, 2025, they agreed not to deduct the $10.95 return shipping amount. ( I have attached a copy of that email separately) You will see in the document called Belk Correspondence that I had the incorrect cost of the item at first. (I did not have a copy of the original invoice and used the amount that the item currently costs.) As you will see in the document Belk Math, I have no idea what happened with the estimated taxes or how they calculated my refund amount Belk has 293 stores in 16 southern states. There are no where near the State of ********. Their offers of credits and gift cards is not a viable way to refund the discrepancies in the transaction and the return. And with this experience why would I ever want to buy anything from them again?Now they are telling me that they will not honor our agreement. Yes it is a small sum, but the real issue here is how they are determining what a customer pays is not at all clear. There is no information on their website as to any additional fee beyond shippingBusiness response
01/29/2025
Hi There,
We are receipt of Complaint ID: ********.
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Customer response
01/29/2025
I am rejecting this response because: Clicking on Yes would result in this complaint being closed. As their message is that they will contact mew within 5-7 days this message was informational not a resolution.Initial Complaint
01/22/2025
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Business refuses to mail a label in order to return product. We dont have access to printerBusiness response
01/28/2025
Hi There,
We are receipt of Complaint ID: ********.
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Initial Complaint
01/21/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a gold locket and chain on sale for Christmas. With the protection plan it was around $500. $1,775 was taken out of my account. It took weeks until I received a partial refund for the true amount of the sale. Then I received the item it was not the same dimensions of the item description. I was told I could return the item and they would authenticate it and send me the item I ordered. I sent the item back via ***** and I let them know I wanted the item I ordered not a full refund. The item is still in stock but since Belk received the package I have not gotten a since response to my requests for an update. It has been over a week. After being charged 3x the amount and then not receiving the correct item I would like to get the item I ordered. Belk has caused me a lot of issues since I did not have any money in my bank account during the Christmas holidays since they took so long to refund so I paid the correct amount. Finally received Belks replacement locket and it is literally the exact same necklace they sent me before they did take the tag off and put another one on but it is the same necklace. The necklace I ordered is supposed to be 1.17 inches the one I received is not even an inch. I would like either the item I originally ordered or a refund for the difference in cost between the item I was sent.Business response
01/28/2025
Hi There,
We are receipt of Complaint ID: ********.
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Initial Complaint
01/18/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
they wouldnt return it and give me grive to my face and i just couldnt believe itBusiness response
01/27/2025
Hi There,
We are receipt of Complaint ID: ********.
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Initial Complaint
01/18/2025
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order ********** marked as delivered when it was not. I informed Belk that it was NOT my house that it was delivered to in the delivery photo. **************** was supposed to process my refund but has been absolutely useless. I am still waiting on my refundBusiness response
01/28/2025
Hi There,
We are receipt of Complaint ID: ********.
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Initial Complaint
01/15/2025
- Complaint Type:
- Delivery Issues
- Status:
- Answered
An order for merchandise was placed on 08-04-2024 in the amount of $4208.62. On or about 08-22-2024 I notified Belk Store #*** the order had not been received. They advised me they would investigate the shipping and refund the charges to my account. On January 2 and I am I am to file and be responsible for the claim. This is almost impossible using only a cell phone just like uploading in this complaint. I have obtained a ***-Ex Claim number from Fed-Ex but it was rejected by Belk.Business response
01/24/2025
Hello,
We have attempted to reach customer by phone and will follow up via email. If response is not provided within 5 business days we will close this case.Initial Complaint
01/12/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
Used my credit card in store. Tried again and was flagged as suspicious Manager assisted and addressed all concerns with third part. Card unblocked Card still not functional. Am employee told me that their relationship with vendor had been hacked and vendor would call asking unnecessary questions to steal my infoBusiness response
01/24/2025
Hi There,
We are receipt of Complaint ID: ********.
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Initial Complaint
01/11/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
My husband purchased this from belk.com. It is a ************* bag that was supposed to be in very good vintage condition. He placed the order On December 24, 2024. When the bag arrived, it did not match the description of what they advertised as in very good vintage condition. Please see the attachment below. When I called belk.com to file a complaint, they informed me that the item came from a third-party vendor and that all sales are final with no returns. I explained to them that it did not match the description and they are the ones that use this vendor. The item was purchased from belk.com and not directly from the vendor. The order was placed by my husband, ***** *****. His email address is *********** *************** 12/24/2024 Order #: ********** The amount of the order was $1365.57. I spoke with our local Belk store at ************** in *********, *********. They Told me that their regional manager would make it right and get me taken care of. They failed to do so. After a couple of days went by, they told me that they could no longer help me because I purchased it online. I have not been able to reach a manager at the corporate location. They refuse to talk with me. I contacted ************* about repairing the bag and it is over $800. I shared that with them that that was not in very good vintage condition and they recommended that I contact the Better Business Bureau on this company. I am going to add a photo of the bag that I received. I will also add photos of the bag that is advertised. It is not the same bag.Business response
01/21/2025
Hi There,
We are receipt of Complaint ID: ********.
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Initial Complaint
01/11/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 11/29/24, I made an online purchase on Belk.com for a men's blazer for store pickup at the Belk store in *********, **. The next day, I decided to cancel the order. I called Belk ***************** and they said they couldn't cancel the order, but that if I didn't pick up the blazer at the store, then the order would be automatically cancelled. I did not pick up the blazer, and on 12/14/24, I received an email from Belk **************** that the order was cancelled and I would receive a refund to our credit card in 4-7 business days. I have not received that refund. I submitted a dispute to our credit card with the email documentation. Belk submitted proof of the order to my ******************* and the dispute fell in their favor. I called Belk **************** on 1/8/25, and they confirmed with the store manager that I did not pick up the blazer and they cancelled the oder. They agreed that I am due a refund, but corporate has to issue the refund. I have yet to receive it. I have disputed the charge again with my credit card company. I have proof that I am due a refund, and I don't understand why Belk will not issue it.Business response
01/21/2025
Hi There,
We are receipt of Complaint ID: ********.
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Initial Complaint
01/11/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
I made an online purchase on October ******* for a pair of shoes for my daughter for Christmas. They did not fit, so I attempted to return them at our local Belk store on 01/09/25. The lady at the store was super nice, but informed me that I was past the 30 day return policy. I explained they were a Christmad gift for my daughter. She told me the policy was 30 for returns, but if I would have purchased them after Nov. 1, the policy would have been extended until Jan. *******. I called Belk customer service, they opened a claim to try and help me get a refund for the shoes, but it could take 3-5 days for me to hear back from them. The next day I received an email declining the refund. The email explained that if Belk was at fault, meaning if they were defective or damaged, they would issue an electronic gift card for the lowest sale price in the last 30 days.Business response
01/17/2025
Hello there,
Please note that the customer has been contacted and issue has been resolved for complaint **********.
Customer response
01/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.
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Customer Complaints Summary
401 total complaints in the last 3 years.
119 complaints closed in the last 12 months.
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