Complaints

• Initial Complaint

  08/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been late a few times on my ***************. They are very strict. They dont give us any ****** However, I paid on time I paid June 28 in the ********* dated for June. I got a delinquent letter on August 8 telling me that my *************** were delinquent, I have pictures of the money order and the address and the date of when I sent it. They are very rude. They dont accept any phone calls. They dont answer any phone calls. They dont receive or answer any emails or text messages. They have a very bad system as far as checking houses and keeping up With our housing development were not supposed to have swimming pools. Were not supposed to have trampolines. Were not supposed to go on the street. Were not supposed to have sheds unless they match the house. Were not supposed to have cars parked on the street. were not supposed to have cars parked on the yards or in the backyards and we have all of that And instead of worrying about that, theyre sending me a delinquent HOA letter stating that my dues are late they were for June. I dont control the post office but it is post for June. I cant get up with anybody. I left an email. I left a phone number and no one wants to call me back , so Im reaching out to you guys. I want a verbal written apology. I also want them to quit harassing me. They dont do their job out here. You can ask anybody out here. We have a ********* but they dont talk to any of the residents out here they dont send out any kind of letters. We dont know where our money is being spent or where our money is going when we pay the deuce , we have speeders that come through here loud music. Its just pitiful its pathetic and then they want to worry about somebody who paid their dues even though even if they got it in July still in June I dont control the *************** but something needs to be done. They need to be brought down a notch , theyre very rude I did try to add pictures, but it says that theyre too big but I have three pics.

  

  Business response

  08/13/2024

  Dear BBB,

   

  Thank you for reaching out to AMG regarding the concerns raised by the above homeowner. We always appreciate the opportunity to address and resolve issues within our control.

   

  In accordance with the community's governing documents and the North ************************** Act, a late fee was applied to the account when payments were received more than 30 days after the due date. Below is a summary of the 2024 assessments, fees, and payments:

   

  After consulting with the community's Board of Directors, they have agreed, as a one-time courtesy, to waive the late fee(s). Please note that future payments received more than 30 days after the due date will be subject to late fees.

   

  The other concerns raised have been forwarded to the Board of Directors for their review.

   

  Date	Fee Assessed	Payments Received	Late Fee	Balance
  1/1/2024	$ ******	$ -	$ -	$ ******
  2/2/2024	$ -	$ -	$ *****	$ ******
  3/6/2024	$ -	$ ******	$ -	$ *****
  7/1/2024	$ ******	$ -	$ -	$ ******
  7/3/2024	$ -	******	$ -	$ *****
  8/12/2024	$ -	$ -	$ (*****)	$ -

   

   

   

  "The Carolinas' Leader in Community Associations"

  *********************, CMCA Client Services Director   888.908.4AMG (264)   Direct | ************   www.AMGworld.com

  
  

• Initial Complaint

  06/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Association management group is a HOA that does not do any business that HOA companies do. First thing is me or anybody else in my neighborhood after doing research ever got a invoice for *************** . Everyone did receive late payment invoices starting in February some stating they received late payment invoices starting March . I go to try and pay my Fees in April and they referred me to their attorney who said i need to pay a extra $200 on top of my HOA bill . Now this in April. I have been calling and reaching out to them trying to get this resolved but they keep referring me to their attorney . They have added late fees to my account and this attorney fee . Like I said i have been trying to pay them since April. Did I mention that I am on the board of My HOA (Vice President). I really feel like this is a scam and a way for them to help fund there attorney . Late fees are one thing but attorney fees after 2 months is really aggressive behavior.

  Customer response

  06/17/2024

  I have not heard from the business in response to my complaint.

  
  

  

  Business response

  06/18/2024

   

  **To Mr. ***********

   

  Dear Mr. *********

   

  Thank you for your email. AMG is always pleased to respond to customer inquiries.

   

  Your community association established fees, which are uniformly charged to all owners in the community.

   

  Attached are copies of the notices of delinquency that were mailed and emailed to you on February 8, 2024, and again on March 11, 2024. When your account became 90 days delinquent, your association placed the account for collection.

   

  Additionally, on June 3, 2024, ************ emailed offering to assist in resolving any concerns about your account or otherwise. AMGs records do not indicate that you responded to her email.

   

  The association collects fees from all owners uniformly from all owners pursuant to the recorded Declaration of Covenants, Conditions restrictions, essentially acting as an escrow service, and pays the funds collected to your community associations vendors and service providers. It is important to note that other owners have paid their fees in accordance with these requirements.

   

  The association's president has authorized AMG to remove your account from the attorneys collections, provided full payment including legal and attorney's fees are made.

   

  Your association offers several automated payment options available at www.amgworld.com/fees. You can also mail a payment made payable to your association at its bank:

  P.O. Box 52984

  *******, AZ 85072

   

  I trust the above information will fully resolve your dissatisfaction.

   

  Sincerely,

   

   

  The Carolinas Leader in Community Associations

  *********************, CMCA Client Services Director   888.908.4AMG (264)   Direct | ************   www.AMGworld.com

  
  

• Initial Complaint

  10/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in a subdivision that AMG is over they have gotten on a bunch of people for simple stuff, but they will not go after people that continue to violate they keep going after the same people that do stuff to keep improving. They’ve come at me three or four times for my fence and shed. I’ll show them proof that it’s been approved but they continue to come after me, I’ve also paid my HOA dues and they continue to tell me I haven’t and they keep adding a Lake B and threatening foreclosure and liens against my property and I’ve sent them proof that I paid it. I’ve also tried to contact my HOA manager who is Taylor R******* but I keep getting her assistant who tells me that unfortunately she’s not allowed to let me talk to Taylor and she hangs up the phone. This is the second or third time that this assistant has done that and Taylor told me that if I have any problems that I am to talk to her but you can’t never get her I’ve tried for a week and a half. I’ve left a message after message and finally the assistant called me today with an attitude and hung up the phone on me. This is ridiculous. This is poor business management and I think it’s a shame that they have people like that that work for them. However, they take your money and they don’t do anything we have vehicles that are parked all over the yards. We have vehicles at a park behind houses. We have a house that’s had Christmas decorations up all year long on the outside of their house, and I had white outside lights on my front porch, and I was demanded to take mine down , or I would be facing fines and I took mine down and now they’re going after me for my shed and fence which I showed them proof but the other house over here has had decorations up all year long and they say oh they can’t get to everybody, so they just go after the people that are doing what they demand they’re not going after the people that are breaking the rules they’re going out to the people that they know will correct the issue

  

  Business response

  10/30/2023

  Dear Ms. *****,
  
  Thank you for reaching out to Association Management Group, Inc. (AMG). We greatly value your inquiry and would like to extend our assistance. As a longstanding member of the Better Business Bureau (BBB), AMG takes pride in providing exceptional services.
  
  At AMG, we specialize in catering to the specific needs in community, particularly in areas such as bookkeeping and administrative matters. Our r*** is to carry out the directives of the Association's elected Board of Directors. It is important to note that AMG does not have the authority to make decisions regarding Covenants or Rule enforcement. We have been requested by the community Board to send dozens of notices pertaining to Covenant issues.
  
  Regarding payment of community assessments, please be aware that the association has two payments are due in January and July. Your July payment was not received until October. If you have any questions or concerns regarding this matter, Candace C***, AMG’s Director of Operations, can be reached at ************. She will be pleased to assist you within the scope of AMG's duties.
  
  Thank you once again for reaching out to us. Please feel free to contact us if you require any further assistance.
  
  Kind regards,
  
  Joselin P**
  Director of Client Services
  Association Management Group, Inc.

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our Homeowners Association is using this Association Management Group for our community management. Several homeowners, including myself, have reached out to management concerning an accounting of annual fees and expenses. We have not received so much as a response. We have no idea if property taxes for common areas are even being paid on time or even at all. No response at all!!

  

  Business response

  06/14/2023

   

  Dear Ms. ****,

   

  Thank you for your recent inquiry regarding **** *****.

   

  Typically, NC planned communities are not subject to property taxes related to deeded common areas, which is likely the reason why no property tax payments have been made. Regular financial reports are posted on the owners' portal and are available to all owners.

   

  I have asked the community manager to contact Ms. ***** by telephone to answer any further questions.

   

  Please let me know if I need to post this response to the BBB complaint.

   

  Sincerely,

   

   

  NOTICE & LIMITATION OF USE: This email is confidential and may constitute a privileged communication.  If you are not the intended recipient of this email, please delete all information and immediately notify the sender. Unless expressly stated otherwise, any information contained in this email or any attachments hereto (a) is provided on an “as-is” basis without any warranties or representations of any kind, and should not be relied upon as authority of a legal or binding nature or otherwise; (b) does not constitute legal, engineering, insurance or other advice, opinions or, guidance subject to licensure laws (AMG recommends consulting an appropriate professional before making important decisions); and (c) should never be deemed or viewed as superseding any community governing documents and/or information available on the public records.

   

• Initial Complaint

  01/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We are property owners of a townhome in *********** properties n ******* ** that AMG manages. We lease the home for rent and live in ** ourselves. Our ** home address, phone #, and contacts are listed in the purchasing documents. When we first bought the property, our HOA fees were paid by the mortgage company directly. When that company sold the mortgage to another mortgage company, those fees, unbeknownst to us, became our responsibility. AMG made zero attempts to contact us to notify us of our delinquent payments. Our tennent did not receive any mail except the certified mail received in January 2023. We now owe hundreds of dollars in overcharged and lawyer fees that the HOA is holding US accountable for. This is all quite ludicrous. I tried to set up an account with HOA company to make payments. There is no option for “create new account”. We were hoping to purchase additional properties in ** , but this experie**e is giving us reason for caution. We appreciate any assista**e you might be able to provide us in resolving this matter. Si**erely, ****** *****

  

  Business response

  01/30/2023

  Thank you for contacting Association Management Group, I**. (AMG). While AMG is always happy to assist in resolving any question, because this is a legal/litigation matter, AMG is unable to provide a great deal of information.
  
  The address used by the community homeowners association to send various information i**luding billing and other notices is the same address used by the attorney and is the only address found on the public records related to the home.
  
  AMG does not file liens. Liens are filed by an independent law firm that represents the association (not AMG). We recommend contacting ***** ********** **** ** *** **** ********** which represents Mr. and Mrs. ****l’s community association, for further information.

• Initial Complaint

  12/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The AMG manager for ******* ***** and 8 residents held a zoom meeting a couple months ago to decide on a new board for the HOA at ******* *****. The Manager stated that she would send out an official ballot and we needed a quorum of 8 to elect the board. We never received a letter only to find out she denied having the conversation and told a resident on **** st that she could vote herself in as President. The AMG has not did anything for our community. They have placed liens on homes. The playground is a hazard and has been reported as such. We (residents of ******* *****) would like to dissolve the relationship between AMG and HH. They have avoided calls, won’t return emails or letters. This association is basically collecting money and not doing ANYTHING except harassing residents

  

  Business response

  12/29/2022

  Thank you for contacting AMG. AMG has been a BBB member for decades and is always pleased to assist. 
  
  AMG provides your community specific services, primarily assistance with bookkeeping and administrative matters. AMG does not serve as the officers of your association. There is an active effort to recruit community volunteers and AMG would certainly welcome your participation. 
  
  AMG has no authority to dissolve your Community Association, which likely requires approval of the owners in your community, mortgage companies and the municipal zoning authorities. 
  
  The AMG manager for your community is Elaina ******* and her supervisor is Candace ****, they can both be reached at 336-273-8600 and will both be happy to assist you in anyway possible, within the scope of AMG’s duties. 
  
  Kind regards,

  
  Joselin ***
  Association Management Group, Inc. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩