Complaints

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a vehicle there in September 2, 2023. We were in a minor accident March 8, 2024. The vehicle received a cracked bumper. No damage was done to the other vehicle in the accident. When the bumper was removed at the collision place. It was noticed that the frame was rusted. We were not informed when we bought the vehicle that it had been in several accidents before. Or , we would not have purchased it. After pictures and documentation from the ncdmv and Caliber Collision in *********, ** . Also Carfax documents, This vehicle was sold to us without our knowledge of any damage. We would like the $5700 .00 left owing after the insurance paid the car dealer $14000.00 . To be absorbed by the dealership for misrepresentation. There is a lawyer on standby for fraud and misrepresentation. There was no paperwork given to us as buyers to say anything about any accidents or damages to this vehicle. And, it has been reported in at least 4 wrecks before we bought it.

  Business response

  04/29/2024

  The customer purchased a used vehicle that was approximately eight (8) years old, with 99k miles on it.  We did not own the vehicle previously and cannot know the exact history of the vehicle. 
  

  We are not required to provide a Carfax or Auto Check report; however, we provide Auto Check reports for every vehicle we sell. The attached Auto Check report shows the vehicle had no previous accidents and is signed by the consumer. We were not aware of any accident when we purchased the vehicle or when it was sold to the customer. 
  

  The customer mentions Carfax.  Carfax is not an authority and is not always accurate. Please see the attached letter from Carfax. 
  

  We are required to provide a MVR-181, which is also attached. As you can see, question number 1 is answered as no.  Question number 1 is only pertaining to vehicles five (5) model years old and newer. This is the only requirement by law. 
  

  Also, the insurance payout was not affected in any way due to prior damage.  Please see the Total Loss Settlement Explanation attached.  At the time of purchase, the customer had the opportunity to purchase GAP insurance, which he declined.  The deficiency balance is the customers responsibility.  

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Myself and my husband purchased two vehicles from EZ Way. Worst mistake ever I purchased a 2016 Chrysler 200 with less than ******* miles since purchasing it I've had to get a transmission installed now I'm on my second needed transmission! They do not offer any help far as helping you with transportation or a loaner as they said they would I was told there were 10 people in front of me waiting on loaners that's very disturbing so there's 10 more faculty cars their selling besides mine? I work everyday and how can I make the car payments with no way to work

  Business response

  02/22/2024

  The General ****** reached out to the customer and she was satisfied. 

  Customer response

  02/23/2024

  I am rejecting this response because:

  Update Loaner Car: After speaking with an associate I was reassured that I and the situation was important and explaining how I was paying out of pocket for a rental until whenever a loaner would be available I received a call on 2/22/24 that a loaner was available after been told I was 10th in line myself and my husband got off work drove the almost 50 miles to get there just to be offered a ******* mile shaking knocking disaster! Not only was this vehicle check engine light on but the car was shaking uncontrollably mind you I drove *********************************************************** to drive this shaking death trap! I know he said he would get me a loaner but not at the risk of my life and my family lives this way ridiculous I'm very sure no one would put their wife or kids in something unsafe as that! It was the lack of concern and the willingness to just try to drop something on us like that when we wouldn't need a loaner if they stop selling bad transmission cars! This is the second one needed! EZ Way needs to take care of ALL their customers the Same! I'm not their fall guy and I do have audio and videos of vehicle, handle the problem correctly and safely just as well as your customers I'm definitely not satisfied as I continue to have to rent a vehicle and make car payments for a vehicle I have no information on worst car company I've ever dealt with zero real concerns just want you out of their face and for you to take down your review!

  Business response

  02/27/2024

  Our company gives loaners as a courtesy, we are not required to have or provide loaner vehicles. 

  Our goal is not to get you out of our face.  Our goal is to take care of the problem, service the vehicle, and take care of you as the customer. 

  We can be reached by phone, email, and text for direct communication.  We would love to hear from you directly to discuss any issues.

  We currently have your car and are working towards a resolution. 

• Initial Complaint

  12/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Me and my fiance ************************* went and purchased a car with easy way and the car ran for about a week and the motor blew up. We found out from the car company that my fiance his license were suspended at the time of the sale. My fiance spent a week getting his license straightened out but when they sold us the car he didn't have a license. My fiance was not aware that his license were suspended but the car ************************* that sold us a car told us while we were signing the documents for the car. When my fiance got his license and sent a picture of them down to *******. Every time we called about the car we get the runaround oh let me call you back I haven't I can't find anything out and this last time yesterday my fiance called and spoke to ********************************* told him that they lost the contract there was no longer a contract for the car. Well today I call back and now they're saying that the finance company took the contract and they backed out of the deal. The car has a 30-day warranty and 30 days you can back out of the deal if you don't want it or or they can back out well when we ask for our down payment back the guy told us that we could not get our money back that we owed them money and we only have the car for a week and it's within the 30 days we do not want to do business with these people anymore we just want our money back and they're not giving it back. They sold a car illegally and now they are holding our money and we are asking for help because these people are ridiculous and they beat all I've ever seen. Their customer service is pitiful and their people skills are even worse. If you want a car don't go there. We are both disabled and we've been having to ride the bus and almost been ran over so many times and really need a car. I'm in a wheelchair and have a lot of appointments and this is just unacceptable and they need to attend seminars on customer service and current ************ classes.

  Business response

  01/03/2024

  The finance company must be able to verify all information stated and submitted on a credit application from the consumer.  If there is a discrepancy of any information on the credit application or if the information cannot be verified, financing will not be finalized.  At this time,financing could not be obtained, and the consumers full down payment has been refunded.  

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mid November 2023 I financed a 2017 **** expedition Well just driving this vehicle everything was fine so we went through with the deal,but when I drove home a few things started happening . There were noises that went there before and a check engine light came on I live 6 hours away so I couldn't immediately turn around and take it back I had to go to work and when I had time I took it to a front end tire shop and it appeared that e z way had new tires installed to hide a suspension problem and also cleared the codes in the computer, as shyster car lots do, two weeks later I had a chance to drive there and talk to the salesperson and was told they would do nothing about it so now I'm stuck with a vehicle that I can't af**** to fix and pay for it

  Business response

  12/15/2023

  Our customer service department does not have any records of the customer calling in regarding the issues stated in his complaint nor has he asked us for any help with the repairs. The customer did come into the dealership and speak to the salesperson.  He told the salesperson he had some work done to his vehicle.  The salesperson let the customer know we would have tried to help him if we knew about the issues before he took the vehicle into a 3rd party shop, in which the customer stated it wasnt a big deal.

  
  If the customer is still having any mechanical issues, we would be more than willing to get the vehicle into our shop for diagnosis. 

  
  The customers address on this complaint is 10 to 15 minutes from our dealership. 

  Customer response

  12/18/2023

   
  I am rejecting this response because:
  The statement from the business is wrong

  The sales associate and I had a conversation about the problems and he informed me that they will not help you .

  They are very aware my address is about 15 minutes away from the dealership, but I work in ****** ******* and only get one day off per week . When I ask what we can do the salesman shrugged his shoulders turned around and walked off.  

  Business response

  12/19/2023

  The customer took the vehicle to an outside shop and did not inform us of any issues he was having with the vehicle until after he had the repairs completed.  The vehicle came with a 30 day/1,000 mile powertrain warranty; however, the powertrain warranty is only good at our shop.  If he had informed us of the issues, we would have tried to help him.  If the customer has any other issues, contact us first.  We would be happy to try to help.

• Initial Complaint

  07/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2017 ***** silverado truck from E-Z way auto and from the first week the transmission was giving me issues. I took it back to them and they took it to their mechanic and he said it was normal noise and to keep driving. So I kept driving and the noise kept getting worse. Took it back and said there was nothing wrong. Kept driving, took it back and the same mechanic that said nothing was wrong was now saying I needed a new transmission to fix the problem. They waited till it was out of warranty to address the problem. And then only wanted to give me $1000 dollars toward fixing it when it could have been fixed when I first told them about the problem. It cost me $3500 to have it fixed out of my pocket. I didn't want their mechanic touching my truck after he said it needed a transmission after me doing what he told me to do and keep driving it

  Business response

  07/21/2022

  The customer purchased a 2017 Chevrolet Silverado **** with ******* miles and a 30 day/1,000 miles ********** warranty.  Within the first 30 days, the customer stated the vehicle had a funny shift.  The vehicle was driven and based on experience with this type of vehicle, the transmission operated as expected for it to have *******+ miles on it.

  The customer returned with a similar complaint in March 2022.  The ** drove the vehicle with a technician.  Again, it was determined to be normal **** and tare for this type of vehicle.  The customer had driven the vehicle ****** miles in 5 months. 
  

  The ** offered to help the customer with $1,000.00 towards a new transmission.  He had a new transmission ordered for the customer and the customer called and cancelled the order.  Unfortunately, we are unable to accommodate with any refund.      

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩