Business Profile
Network Computers
Single Digits, Inc.Find BBB Accredited Businesses in Network Computers.
Reviews
19 Customer Reviews
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Review from Seth F
1 star01/15/2025
My wifi has not been working for this entire year so far, I was on hold for an hour last night and was told that they will send a technician out to me and havnt done so in 2 weeks. I have received no email and will be required to pay for this service at the end of the month and have not been able to use it.Review from Torey J
1 star07/09/2024
Extremely disappointed with the level of service Single Digits has provided me. I live in a student housing apartment complex, and my internet is service by Single Digits. 6 weeks ago, I filed a ticket because I barely have any internet connectivity in my apartment. It took four weeks of calling and writing in almost daily for a technician to show up. When the technician did show up, he merely confirmed my internet was slow and mentioned they'd probably have to install an access point in my unit. It's been two weeks since, and I have called daily to find out when they can send a technician to actually install an access point. They now claim that they are "working on finding the equipment." You're an internet service provider, how do you not have the appropriate equipment? I can't believe it's been 6 weeks since I've filed a ticket and still, to this day, there's no resolution.Review from Ranjana B
1 star06/29/2024
The tech support is clearly trying their best given the limited information and useless script theyre provided with by the company. However, this internet provider has terrible communication standards and extremely unreliable service. During the several extended internet outages that occurred in just the past two months, customers were provided with no information at all about the expected time frame for which service was expected to continue or what was being done to fix it. I understand some power issues are out of the control of employees and engineers, but there is absolutely no excuse for the lack of proper communication and consistently poor standard of service. The fact that they pride themselves in serving many campus residences is laughable as students were without internet in their homes for several hours multiple times during finals week.Review from Daniel R
1 star06/02/2024
Single digits is singularly the worst internet service provider in the business. If youre housing complex is considering using them raise h*** with management. If youre considering moving to a community serviced by Single Digits dont. Their tech support is inept and combative and barely speak English. Their service is total garbage no control or access of your router. No ability to pick your own WiFi SSID or password. Its managed mesh meaning when others in the community are online it affects your speeds and bandwidth. Very difficult to work with TIOT, and to top everything off the service is spoty and inconsistent with several daily outages. This company should not be allowed to do business in the **.Review from Joshua B
1 star12/08/2023
This business is a complete scam and joke. As a student that attendeds Michigan State University and has an apartment, I can’t wrap my head around how they are even a company. My WiFi continuously goes out daily. All of there reviews are one stars, and I’m sure if people could choose 0 they would. WiFi is one of the most essential things that people need in order to work, relax and sometimes even function. Some business ??Review from Julie Ann W
1 star10/03/2023
Student has lived in an apartment for 6.5 weeks. Internet is provided through Single Digits it has been down 2 times, once for 14 days and once for 4 days so far. That is just a little under half the time. When calling Single Digits, call center is polite, and always says there is an escalated call group, but they are not taking calls. They always say, "engineers are reviewing". Perhaps they need more effective engineers. And a management team for the call center that assists associates.Review from Tanner R
1 star07/28/2023
Hands down the worst ISP I have ever had, I don't understand how they get contracts with apartments. I live in an upscale apartment complex in the middle of a big city and this has been the most frustrating internet I've ever dealt with. I'm only 6 months into my lease and the longest I've gone without an issue with this joke of an ISP has been two weeks. There have been multiple building-wide outages and only one of them happened during the storm. I’ve now missed 3 major deadlines due to outages and the most recent outage happened in the middle of a nice sunny day while I was working from home. I now have to make up hours later. Finally, their app is the most useless thing I've ever seen. The only thing you can do with it is change your password. You can't manage devices connected or even see a status of your connection. I will never live somewhere again if they use Single Digits.Review from Aaron N
1 star06/11/2023
This internet provider is alright. Any time it rain or storms the wifi goes out and it takes a week for them to come out and actually do something about it.Review from Wayne F.
1 star05/25/2023
Single Digits is a horrible company, do not use them, they are being contracted for wireless internet service in our apartment complex and the transition is horrific. No communication exists between the project manager, technical support and intake. I can not stream Fubo and Sling, my laptop will not interface with my printer and we are being charged $75 a month for internet service we can't access. I ask for a supervisor and I am told that they are not available. A rating of 1 is too high for this company. Unfortunately our apartment management has elected to use Single Digits and we are unable to get out of this agreement and purchase our own service.Review from Valencia M
1 star05/13/2023
I have been attempting to get my service repaired for over one month. They sent a person out that does not have the ability to repair the issue three weeks in a row. Now when I call I still can not get a date of when to expect that my services will be repaired and the customer service representatives response is " I will call you back" .
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