Complaints

• Initial Complaint

  01/08/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been using Slice to run my Customers Credit Cards since January of 2023. Things have been going well up to now. December 8 2024 I ran my customers credit card for $6000 and it was approved and my customer was charged. I dont always check to make sure the funds are recieved but since this was so much I checked my bank and the funds were NEVER sent. I contacted Slice nemerous times and I would get hung up on and given different numbers over and over until they finally gave me a case# of ********. They would promise to call back and never call. I was on the phone with them for hours. They would make excuse after excuse and NEVER resolve where my $6000 is. Im still dealing with this. It has been exhausting..... No help and NO resloution thus far. I will be contactiong the Attorney General next. Today is January 8th 2025. **** ****** was the person who set this account up and he wont even call back. As a member of the BBB myself I have plenty of faith that the BBB will get to the bottom of this. This is Theft. ****************** Now I have to look back and see if they did this on other Credit Cards that were charged.

  Business response

  01/09/2025

  Slice is working this customers missing funds and has spoken to them as recently as yesterday. Our team will be reaching out today to further the case.

• Initial Complaint

  01/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My company ********* **** ***** ********** *** *************** Client ID, I had POS devices sent to me 2xs. The first set of five, we tried to set up and the service didn’t work in my area. I was sent a second set of devices, same type, did NOT work properly. They have been returned. They were not usable in my area. My rep, Jeff G******** assured me the 2nd set of devices would work better, they do not! I spoke to Jeff, reached out numerous times to support team, set up appointments for support, and never received a call. When I complained I was assured I’d receive better service, still waiting for a replies. I have numerous emails proving I reached out. The support team failed to call me at specified appointment times. My availability is limited, which was also something I was assured of by Jeff, he stated they could work around. The devices never helped my company, yet I have been charged $759.65. I reached out to Jeff, he assured me he would refund my money. Still no refund! The devices are not in my possession. Other than a trial of usage, a few transactions, and multiple issues with the devices with no support, these devices never helped my company save money they only costed me. I have sent multiple emails reaching out to Jeff, I have made several phone call attempts, no response. I called Jeff at his contact number which also advised to leave a text message, so I did, no response. I feel as though I am getting the shaft when I call at this point. No return responses to emails, text messages, or phone calls. Made several attempts to leave messages with his colleagues, still no call back! If the devices would have worked I would have continued using the merchant services. However, they never worked! Attempts to rectify this problem have failed. I would have stopped payment months ago, however Jeff assured me they would return my funds, and there would be no issues. The fact that I have to try and resolve this issue through other resources speaks volumes!

  Business response

  01/20/2025

  Slice received the first closure request on this account on 1/6/25. Our Retention agent spoke to Donna on 1/6 at 1:13PM eastern time and processed the account closure on that day. Do you have any record of a closure request prior to 1/6/25?

• Initial Complaint

  12/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I used an app called slice to order pizza. They have my account on record. The pizza place I ordered from is Elizabeths in **********,N C They did not have my order there instead it was in *************. So inconvenient especially on Xmass Eve. I am done with Slice and **************** after 6 years of business!!! Does anyone really care???

  Business response

  12/26/2024

  We are not the *************. This complaint is misdirected. 

• Initial Complaint

  10/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started to slice Merchant services and ask that the pos system be shipped to my father's house because i was there for my father's funeral. I did not want the equipment sent to my house and sit on the front porch while i was out of town for a week. The pos was shipped there but i had an issue with the small screen on the device and asked to change to the clover duo. I was agreed by ****** the sales *** i did mention to him that i was back home and he still had it shipped to the wrong address. I asked him to have it transferred to me. he kept insisting that i have my step mom ***rint the lable and i explained to him that she has no was to do that. well i came to the descission to cancel and i was told to send all the equipment back and nothing will be taken from my account . I shipped everything back and now i am being harrased to pay for equipment that i shipped back. I am not paying for equipment that i do not have And ****** was very rude troughout this process.

  Business response

  10/31/2024

  Slice her terminated your equipment lease and merchant services account without penalty.

  Customer response

  10/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *****

  Customer response

  11/25/2024

  
  Complaint: ********
  
  I am rejecting this response because: Hello My name is ****** ***** i filled a complaint against slice merchant service and they agreed to cancel my contract without any penalties. The are still trying to draft my account and sending me collection letters can we please re open this. Re: Complaint # ********
  
  
  
  Regards,
  
  ****** *****

  Business response

  12/05/2024

  can you please advise the company named on these collection notices?

  Customer response

  12/07/2024

  
  Complaint: 22487842
  
  I am rejecting this response because:
  
  The person i talk to was from merchant services and told me that i owe $400 to square for early termination of service and still trying to acess my account
  
  Regards,
  
  ****** *****

  Business response

  12/12/2024

  We are not Square. ****** is our competitor. 

  Customer response

  12/12/2024

  
  Complaint: 22487842
  
  I am rejecting this response because:
  
  I know that your not square the company first data merchant services at phone number ************* keeps calling trying to collect this needs to be taken care of
  
  Regards,
  
  ****** *****

• Initial Complaint

  08/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a small business owner in ************ and got credit card processing services through Startslice company in NJ. We were told that for canceling the account before 4 years, we will be charged for $495 fee and leasing the equipment was part of that process from ****. they never told us that we will end up paying monthly lease payment $125 for the rest of 4 year with equipment even when we cancel the account. This is a scam lot of companies are doing now. Once I contacted them , they said we send you a contract it is mention in that. Now we are stuck with 3 years of payments without even using the equipement. Is there anyway this issue can be resolved. Our business information is ***** ****** *** , *** **. ****** ***, ******** , ** *****. Our merchant account with Slice was ***************. **** account for leasing is ***-*******-***

  Business response

  08/16/2024

  Scam? 

  Based on the Docusigned agreement we see that all contractual details were disclosed. Slice outlines every detail in our agreements for transparency. Have you been charged anything that you did not agree to in your docusigned documents?

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own a non-profit 501(c)3 this company is a scam (1) they transferred my Doc signature on another agreement. Every detail discussed is NOT what I experienced. On their contract they have me earning over $100,000 annually. I am a non-profit, small in-home cat rescue who goes in the negative @ least $10,000 annually. What I am most concerned about is (ALL THE FEES). Fees on top of fees. They closed my account when I blocked their constant charges, I also sent back their 3rd party's card reader devise. They charged me a $133. annual fee with less than a year of service. Their contract shows $99. annual fee. Also they doubled billed me for January & February 2024. They requested that I prove I paid the, so I sent them copies of my bank statements. They are refusing to deduct the annual fee & the double billing, & still asking for the full amount to end the contact $495.

  Business response

  07/09/2024

  Claim: they transferred my Doc signature on another agreement
  Response: Every signature we have is verifiable using Docusign Envelope Id: ********************************
  
  Claim: On their contract they have me earning over $100,000 annually.
  Response: You’re referencing the Merchant Processing Agreement that you signed, projected processing volume is sourced from the business owner.
  
  Claim: They charged me a $133 annual fee
  Response: December billing included an annual fee of $99, there is no $133 Annual fee. (Billing statement attached)
  
  Claim: They doubled billed me for January & February 2024.
  Response: so that you may understand your billing better, Jan/feb statements have been attached 
  
  

  Customer response

  07/24/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  

  I want out of this contract. The fees & double billing is too much for a very small in-home cat rescue. Yes, they double billed me @ the very least in January, they refunded it back then placed the charge in their collection's unit, then charged me an additional fee $25. for rejecting my refund. So, no refund & with the additional fee = double the original amount. Every attempt to pay the end contract fee they add more fees & I NEVER have the option to pay the end early fee available. I am requesting a mediator to end this contract; please. I am requesting a result offer. I would love to be reimbursed all the amounts they are scamming from me, but mostly I just want out of this contract. I need them out of my business & bank account. I was set up for failure by stating in their contract that I am a for profit (huge profits) & fees dependent on the card transactions. I need a result to this conflict & they need to stop playing with me; just let me out of the contract. 

  
  

  I would purr-fer (pun intended) to not have to pay the full amount $495.00 since all the fees & double billing has cost me; not to mention having to pay their 3rd party over a $1000.00 to end that contract early for a devise barely used. I am absolutely refusing to pay that additional fee they charged me that is now in their collections unit to reject my request to refund me. They show they refunded me, but they did not!!! They placed all the fees into their collections unit & I paid $233.00 in fees.  

  
  
  
  Regards,
  
  ***** ******

  Business response

  08/05/2024

  Repeating that you “want out of the contract” is not a viable argument. It does not support your slanderous claims that your signature was transferred or that you were scammed in any way.
  

  Where did we communicate that refunding something to you? I'm not finding that in the communication history of this dispute.

  Customer response

  08/06/2024

  
  Complaint: ********
  
  I am rejecting this response because: They still are stalling in settling up with me. Again, all I get are these hateful replies & the run around. Yes, all I really want is out of the contract, & yet another delay. Yes, I would have never agreed to what they are saying I agreed to in that contact (sent to Stephanie via Email). I was never told they worked with a third party, which cost me $1500. to get out of that contract, which as an easy process. Slice even provided statements showing they refunded me more than once. Truth though they did not in fact refund any amounts to me. They put the charges over into their collections department & I paid them, then they charged my yet again a $25. fee stating it was from rejecting to refund me. This crazy needs to stop. Worse business experience ever, & I work with numerous businesses. 

   

  Thanks, see this anger they are expressing instead of just letting me go. Not sure what is their agenda expect to keep charging me fees. I no longer contact any business with them & returned the product to their 3rd party. They have no grounds to keep me on the hook since their own contract informs, I can end the contract early. 
  
  "Repeating that you “want out of the contract” is not a viable argument. It does not support your slanderous claims that your signature was transferred or that you were scammed in any way.
  
  Where did we communicate that refunding something to you? I'm not finding that in the communication history of this dispute."
  
  Regards,
  
  ***** ******

• Initial Complaint

  04/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I was scam by slice sales representative for the lease agreement of $495 and now they put me in collection. Do not sign anything with this company. Sales reps will lie to you just to get you to sign. Its a scam so stay away.

  Business response

  04/22/2024

  We have a docusign agreement, signed which captured you IP and email address (see attached). Your saying you didn't sign but also saying our sales agent tricks people to sign. Which one of those statements is true according to your experience? Those statements contradict each other.

  Customer response

  04/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We originally signed up for SLICE point of sale system early 2023. From day one the equipment we were given did not perform. We were rarely able to connect to the internet to make a transaction. We made MULTIPLE calls on the matter to only be told we did not have an account with **********************. We were transferred over and over to people that were barely fluent in english and asked the same questions over and over. We were told our account did not exist, to only find out 9 months later SLICE had been charging us all along. This past month they charged us over ******. Some charges were as small as .04 cents. When I called today, they were able to pull up the account and said that they would not issue a refund even though the account has not had one transaction since we stopped using it 8-9 months ago. And we could not cancel the account because they repeatedly told us it DID NOT exist. I also reached out to the original Marketing Rep without any call back. I was told by our local banking institution that SLICE has done this to one other person in our county that they know of. This is fraud and should not be able to happen. There has to be some kind of recourse. How can you cancel an account they tell you doesn's exist and then they continue to take hundreds of dollars from your account.

  Business response

  03/05/2024

  At no point did a Slice representative tell this merchant the account (MID **************** does not exist. We are unsure if our service is being conflated with a third party service. There is no confusion about the the services related to the merchant account we originated for ****** and ***** Investments LLC. Those services can be canceled at anytime according to the terms in the merchant processing agreement.

  Based on the information provided, we find the claim of "fraud" to be false and defamatory. We have documented conversations in which billing was explained to the merchant. Slice does not charge anyone. Regarding the claim that you have been charged my Slice, please attach documentation evidencing said charges.

  Customer response

  03/05/2024

  
  Complaint: 21383001
  
  I am rejecting this response because: We were in fact told this multiple times. We have no reason to make this up. We have not used this device for 9 months, I believe that speaks for itself. Also, when trying to terminate the contract today 03/05/2024 we were told that no one could help us and that we needed to WAIT for a phone call from the ******************* I find it hypocritical that when we are legitimately calling to cancel this contract, once again....NO ONE WILL HELP US. 
  
  
  
  Regards,
  
  *************************

  Business response

  03/05/2024

  Slice is prepared to prove that we have advised the merchant on billing. We have also affirmed on this platform the existence of the merchant account and the ********************** ID. If the complaint is centered around the idea that were not acknowledging the existence of the account, that has been dispelled right here on the BBB platform.

• Initial Complaint

  01/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed up for point of sale merchant services after talking on the phone with agent and he NEVER mentioned about term duration of penalty of early termination and had me sign fine-print contract (attached) and charged me a termination fee of $495.00 ( which I want refunded). IN ADDITION, POS device return was a separate department that has its own early termination penalty of about $2000 ( which I don't see in the contract and he NEVER mentioned about) and I DID RETURN the device but I STILL get charged a monthly fee of $32.31 but I hesitant to contact that department to confirm return to avoid the large penalty! What they did was completely inappropriate and should be mentioned upfront ( the 3 year term) and not typed in fine print. Your help will be much appreciated. ***** *********

  Business response

  01/29/2024

  What is the merit of this dispute supposed to be? According to the dispute the terms of the agreements entered are disclosed in the agreement they signed. The BBB does not represent a customer in re negotiating terms they already agreed to. Slice is prepared to substantiate the fact that we have operated in accordance with the agreement. 

  Customer response

  01/29/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  The whole idea is NOT what is in the contract; it is the fact that MAJOR terms were NOT discussed when the agent reached us about the product; what would be more important to mention than the term duration of the contract and early termination penalty when presenting a product!!!

  I am willing to withdraw my complaint if they can present a recording of them mentioning it to me; including it as a FINE PRINT in a formality contract is NOT appropriate. 
  
  
  
  Regards,
  
  ***** *********

• Initial Complaint

  08/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 7/7/2023 I called to inquire about closing the account since my ********************** was closing. I was advised by ***** that there would be a $495 termination fee since I had signed a contract that I was still in. I was advised if I could provide proof that the business was closed that I would not be charged. I said I had a business bank account that has been closed and had that letter, and was advised that was insufficient documentation. She asked for a cancelled lease agreement, something about ****** or any online presence showing the business closed, or my taxes. I advised her I was a small home based business, I worked from home while my kids were sleeping and that I didnt have any online presence, and that i wouldnt be filing taxes until Feb so wouldnt have proof until then. At the time I asked to speak to someone else because the conversation just kept going around in circles. She advised me to call customer service again, so I did. I was told by the gentleman, ****, I believe that he couldnt help and placed me on hold. He came back and said he was not able to get ahold of anyone in the loyalty department and would have someone call me back. On July 28th I got an email saying the account has been closed. On 8/12 I received a statement in the mail of $495 and verified on 8/1 my personal account was deducted (and now overdrawn). I called 8/14, since they are closed on the weekend, to find out why the account was closed without my authorization. I spent 55 minutes on the phone just to be transfered to ***** who refused to help and refused to transfer me to someone who could then she hung up on me. I called customer service back with no answer and left a voice mail.

  Business response

  08/25/2023

  Early Termination Fees are owed and can be waived as a courtesy. You have not met the criteria for said courtesy. You have not been charged anything that you did not agree to contractually so if there is any merit to this complaint, we do not see it.

  Customer response

  08/25/2023

  
  Complaint: 20467064
  
  I am rejecting this response because:
  
  I did not authorize the closing of the account. The account was closed without my authorization which resulted in fees. I should not be charged for something I didnt authorize. 
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩