Complaints

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a really long story but Im gonna try and make it as short as possible with all the detailsso Im the manager at ********************* LLC in ****** ** and we use slice as our processor or our credit cards and clover for computer systems which we rent through Slicewe started using them in September and it been a nightmare to say the least but the biggest problem we are having is they are still processing our credit cardstaking the money from our customers but are no longer sending any of the money to our bank ********* May 5th 2023 I called ****** from slice who is a guy I have always spoken to from day one with this company and said we have not received a credit card payment in a weekhe then had ***** call me and tell me he thinks there was some fraud going onhe said the owner of ******* called and changed the bank account with ********************** and our money was going some where elseso come to find out this company slice just took a phone call and gave $10,000 of our money to some guy with nothing more then an email address that looks like the ownersno type of security what so ever no phone calls or emails to the business or anyone they have on file for the business and we lost a whole week of credit card payments starting from April 28th to May 5th.that being said I quickly did whatever I could to stop that and get things switched back to the proper bank account for ******* Bar and ****** was assured that within 3 business days we would have the credit card money coming back to the right account.its now May 30th and we still havent gotten one credit card paymentsthey have excuse after excuse everyday..anything they ask I do and we still dont get the moneyat this point its about $50,000please please help uswe are a tiny business just trying to make it and are absolutely being taken advantage of

  Business response

  05/30/2023

  Slice has not held any funds. Fiserv has. This complaint is misplaced.

• Initial Complaint

  05/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom it *** concern: Slice merchant services sent equipment that didn't work from day one. I told them multiple times that it didnt work and that I wanted to send it back. They refused to tell me where to sent it and that I have to keep paying for the leased equipment that I had no idea I was leasing . I told them multiple times I wanted to cancel and the cancelation representative called and I was told I had to pay 14 thousand dollars to cancel. The representative was very rude and unprofessional, mocking and quite frankly bullying me, awful experience! No one should have to pay for or be charged for something that doesn't work or isnt right for their buisness. I finally found an address and have returned their equipment but they are still wanting me to pay for something that didnt work correctly and now for something I no longer have. I had this equipment for a total of 3 months and expressed my dissatisfaction from day one, although I paid for the time I had this faulty equipment. (And received no tech support during this 3 month period)... was totaly ignored and disregarded when I needed help, so I figure my only recourse at this point will be to seek an attorney. I am putting this out there in hopes it helps other small businesses that *** consider using this awful service, its hard enough to flourish in these tough times and the last thing we as small business owners need is being ripped off and backed into a corner!

  Business response

  06/08/2023

  This complaint seems to be directed at the lease company. This person has no Lease agreement with Slice, Slice is not billing them for the equipment. Under no terms would the equipment be sent to Slice. Additionally, the basis of this claim is that the equipment "does not work" yet it can be evidenced that the business processed $115,100.76 using the equipment. This person has used a public form to damage Slice's reputation while including statements about their experience with another company. We urge this customer to move forward with accuracy and without making slanderous statements against Slice.

• Initial Complaint

  03/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am writing to you in regard to the agreement that we were told we had when we went to SLICE did not match what was actually put into the agreement. Not the hidden information we were not aware of but placed into the agreement. We opened our restaurant in ******************* Mall in *******, **. on August 21, 2022. When we began with a ****** POS system through TD Merchant Services, we purchased our POS system for $1,488.00. However, the fees were astronomical for a brand-new business, unsure of what its income was going to be. So, we began looking into other options that would make it easier for us to manage our income and expenses. We spoke to a representative named ***** of SLICE from an ad they had on ******** and Instagram. It mentioned no service fees for credit card purchases and a free POS system. What we discovered was that we had to charge our customers an additional ****% on their bills. Which is on top of the ****% food sales tax. It caused a $10.95 order into an over $14 order. Customers complained about this. We were also told that there would be a monthly fee of $50 per month for the service, and ***** per month for the service of the free POS system. At no time were we expecting to purchase the equipment as we already had a system that we purchased and were told we could not use it because it could not be integrated.On March 16th, 2023, we decided to move out of the mall into our own location, just to discover this third-party scam happening to us. It has been a horrible experience dealing with companies that reel you in hiding truths and then placing the burden on the merchant. We were never told that we would be paying $6,192.00 for a ****** POS system. Therefore, I have decided to contact the ************************ and the Better Business Bureau to file a complaint. I refuse to be scammed and stuck with two ****** systems that I cannot use.Regretfully yours, *****************************, PA and *************************

  Business response

  03/30/2023

  The story sounds like multiple contract were signed with different companies but there is no explanation of what Slice did wrong. Upon review of the agreement we have determined that this merchant has not be charged anything that is not contractual. Is there a contractual dispute that we are missing here? 

  Customer response

  04/06/2023

  
  Complaint: 19874066
  
  I am rejecting this response because:
  It is clear that they have ignored my issue, and they are the source of this issue. If multiple contracts were signed it was based on their set-up not ours.  I clearly stated, we were mislead to believe we were getting into a better situation with our POS system.  What ****** explained to us was the complete opposite of what SLICE representative ***** stated to get our business. If I have to file a complaint in court to get this resolved and to stop companies from this third party scamming to get customers, I will.   The resolve I was hoping for is that SLICE accepts accountability for the misrepresentation of what we were getting IN ORDER TO GAIN A NEW CUSTOMER!  At this point if they do not clear up this issue with Clover/FISERV I will have no choice but to file a complaint in court.     
  
  Regards,
  
  *****************************

  Business response

  04/11/2023

  Whats still not is clear is what exactly you claim was misrepresented. Simply stating you were "mislead" doesn't void your agreement. What exactly are you stating was said that was not true?

  Customer response

  04/12/2023

  
  Complaint: 19874066
  
  I am rejecting this response because: I was VERY clear in my complaint. If you choose to ignore it, that is on you. Also, I did not appreciate the disrespectful phone call from the customer service supervisor. Very unprofessional, and combative. It speaks volumes to the actions of your agent who mislead us into believing we were not purchasing another POS system. We already had one that we were told can not be integrated.  I explained it in my complaint, I should not have to explain it again. We uave no obligation to SLICE because we were told this was not contract based and can end it at any time. Also, we're not informed of that it is illegal to charge ****% additional to the customer without telling them in advance. That was never mentioned.  Also, we were never told that our Merchant Services was processed through PNC Bank. We would not have accepted this if we knew this. We were already with ******** why let a competition bank handle our affairs. Clearly this is misrepresentation whether you accept it or not. If I receive another harassing phone call I will file a complaint in court next. I am however, now filing a complaint with the *** Federal Trade Commission. 
  
  
  
  Regards,
  
  *****************************

• Initial Complaint

  02/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The date of my dispute started January 19th 2023 when I need to switch my bussiness bank account since I realized that the bankruptcy I have filled just started to be processed after they switched it was denied again through my other Company they will proceed asking for a personal account which will keep me out of funds for about 3 1/2 weeks this because their process after holding my funds, the entire point here is that no one explained this nightmare before even started after I received my funds I only wanted to terminate business with slice not happy with their customer support neither the provided old equipment as well, in the beginning the seller ***** have said that I could return the equipment if I wasn't happy with it now they are telling me that whoever took the contract is the one in charge of my leasing that slice have washed their hands of me with the equipment and for me to contact them I just feel that I'm missing information here a lot of to be honest and how do they go from one financial through another financial without informing myself about. This seems sketchy and very suspicious to me so I'm asking for and investigation on this matter I do not have any used for this equipment I don't want it. Also I'm not even 30 days with this company and was asking for my contract release way before the deadline passes it's not fear for new customers to be going through all this missing hidden information from this company ****,****,*********************,***************** ignored calls and text messages from me even their awful customer service and chat support they have also blocked myself from posting on ******** because they know I'm speaking the truth the only business I'm asking is for whoever has my contract to not report my case to the credit bureau because this is absolutely absurd.

  Business response

  02/20/2023

  This merchant attempted a bank change but provided bank documentation that did not match his legal business information. The funding delays experienced are a result of their complicated banking/Legal information situation. Slice has no interest in delaying funding. 

  Customer response

  02/21/2023

  
  Complaint: 19434734
  
  I am rejecting this response because:

  I am not asking for money the only thing I'm asking is for a contract release without be reporting to the credit bureau. If my bank documents weren't not good enough why do they rushed me to sign up with slice services and also why I wasn't notified about a new financial bank when they rejected my bank documents the second time Norlt fear all this missing information Please BBB help me out I'm small Business and don't need this headache this merchant have took advantage of my status by not answering all my questions almost every other day they are very unresponsive when so . Like I stated before I wasn't even 30 days into my contract when all this messed started I was told by ***** slice seller that I could cancel from the day I signed till 30 days past that date . Thank you 
  
  
  
  Regards,
  
  *************************************

• Initial Complaint

  02/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company was our primary credit card processor. Over a period of 3 years Slice stole $4408.00 of our money. They admitted that they made a "mistake" and would refund the funds within a week. After 2 months there has been no refund and they refuse to answer any calls or emails.

  Business response

  02/16/2023

  Slice is researching the matter and will contact the customer in two ********************** days with a resolution.

• Initial Complaint

  12/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company stole over 600 from our business account and they refuse to call us back .We are head to the media if we don't resolve this matter.They are a big scam this company have the worst customer service .

  Business response

  12/09/2022

  Slice has never taken any money from this merchant. we spoke to him and he understands that. *************** customer filed a dispute against him. ********************** successfully fought and won his chargeback for him. 

• Initial Complaint

  07/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This business has called us repeatedly to try to get us to join their app. Weve asked at least 10 times to be taken off the call list. They are high pressure and rude and will not quit harassing us. When we ask to be removed they argue about whether we are the person in charge and if we realize how much business we are losing by not buying in. They are harassing us every week and will not take no for an answer.

  Business response

  08/01/2022

  Our company does not sell an app. This complaint may be misdirected for another company with the word "Slice" in its name.

  Customer response

  08/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello iam the business owner of Cinco ******* located in ******* **********. Since May 13 2022 till today we have not received our missing funds . This company made the mistake of depositing our credit card batch daily earnings into another company with the same name but no affiliation. When brought to their attention they promised it would only take a few weeks to resolve this matter . It has now been passed 1 month and no resolution. The amount they owe us is *********

  Business response

  07/19/2022

  Hello, Our Partner FISERV, the credit card processor is working to reverse the misdirected transactions. Completion of this is expected this week. We apologize for the inconvenience and are working diligently to ensure this matter is resolved.   

  Customer response

  07/20/2022

  
  Complaint: 17584471
  
  I am rejecting this response because:
  
  I need an actual date when i will be receiving the missing money. For the past 1 month weve relied on your word and have not received nothing . Give us a date . 
  
  Regards,
  
  *******************************

  Business response

  07/21/2022

  Fiserv, The credit card processor that handles your merchant funding has not provided an exact date as they are continuously working on the retrieval process. We will advise when Fiserv has completed this task.

• Initial Complaint

  05/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up with the credit card processing company to save on fees and they keep charging ridiculous high fees that i did not authorized the company lied to me. I was told i would only have to pay them **************************************************************** hundreds of dollars i am seeking a refund of all these amounts they withdrew from my bank account

  Business response

  05/23/2022

  Hello, 

  We reached out to you on  ************** to discuss your billing concern. Please advise what number we should contact you in order to discuss the matter. 

   

• Initial Complaint

  03/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased the *** system for my business. Unfortunately, the software I use for my business is not compatible with Slice's *** system. I emailed the rep within 1 week of receiving the *** that I was unable to use it. He said he would complete a closure form. After 2 weeks, I heard nothing from anyone. I called and spoke with someone who informed me I had to pay a fee to return the equipment but no one was available to speak with me and said I would get a return call. A few days later, I get a call from a young lady trying to convince me to keep equipment that I can't use then said the service was non-cancellable. She said I would have to call the equipment company, in which I did. The equipment company said that Slice was responsible for handling my concern and should rectify it. I called Slice again, spoke with a young lady that said my file was in closure and that a manager was reviewing it and would call me. Meanwhile, I've been charged for equipment that I can't use and have been trying to return for the last 3 weeks.

  Business response

  03/16/2022

  Hello, per our phone conversation please advise the Model of the *** system you use to determine compatibility. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩