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          Business Profile

          Loan Servicing

          Tuition Options LLC

          Headquarters

          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Repeatedly harraasses me by calling and emailing me multiple times a week and sometimes multiple times both during the day and night. I pay them monthly, but they keep the harassment.

            Business response

            12/10/2024

            This was an oversight - we will respond to this complaint this morning and apologize for the delay.  

            Business response

            12/10/2024

             

            Tuition Options emailed the borrower on November 22, 2024, after attempting to reach him to discuss the complaint/issue.  *********** is the third-party loan servicer for ****, the creditor on the borrowers loan account.  This balance remains active and due; however, the account is now suppressed from receiving phone calls and emails.  Note: the borrower made a $70.00 payment on his account on November 13, 2024. 

             

            We encourage the borrower to contact Tuition Options at ************ if additional information or payment assistance is needed **************** Representatives are available to assist Monday-Friday 9:00 am 10:00 pm ET. 

             

            Tuition Options considers this matter closed. 

            Customer response

            12/10/2024

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Tuition Options no longer spams my email or phone. They have also accepted my renegotiation of payment, which will further remove unnecessary contact.

            Regards,

            ****** *****

          • Initial Complaint

            05/27/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I was approved for a federal student loan. The college I am currently attending couldn't wait for the federal student aid to be approved and basically forced me to sign loan papers with "Tuition Options". I'm not working since I was laid off in March 2021. Now I have my student loans through federal funding as well as this $3,750.00 loan with Tuition Options that my college, financial aid office seems to have no record of. This uneccasary loan is impacting my credit report and is already two months behind.

            Business response

            06/09/2022

            Tuition Options is a third-party loan servicer and partners with the borrowers **************************************** to service this institutional loan account.

            Upon receiving this complaint, we contacted the school to confirm the loan information.  ********** has confirmed the balance is accurate and remains due.   The borrower may contact *************************, Regional Director of Financial Aid, ************************** via email ************************** or phone *************) to discuss this matter. 

            Tuition Options has attempted to phone ************ three (3) times to discuss this important matter.  We connected on 6/3/22 and were asked to call back later.  *********************, EVP Servicing, phoned back at 3:00 pm EST per the request and there was no pick up nor did we receive a call back from the voicemail message.  ********************* phoned ************ again on 6/7/22 and left another voicemail message. 

            If ************ has any questions regarding the above information, he may phone *********************,EVP Servicing, Tuition Options, at **************.  Otherwise, we consider this matter closed and the borrower should contact the School/Lender directly regarding the loan balance.

            Thank you. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 8/27/2019

          Years in Business: 46

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          5 Eves Dr

          Marlton, NJ 08053-3135

          Visit Website
          (877) 294-0888

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          Customer Complaints Summary

          4 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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