Reviews

I want to start off by saying the people here are NOT the problem the ***** itself is the BIG ISSUE. I worked with **** on getting a INFINITI on march 12th on March 13th the check engine light turned on and the *** was stalling. I reached out to Hash and he said they would fix the problem. After some time of a chase down for an appointment to repair it they had the vehicle for 9 days supposedly doing the work needed. they informed me they will not be fixing it and I would need to go through the warranty but to not inform the warranty company that it was a pre-existing defect and that it just happened so it would be covered I explain to the warranty and the financing company exactly what occurred without fabricating any story. the warranty company wanted me to pay 4k for teardown of the engine just to see if they would cover the repairs. repairs which were totaling about $10k. I refuse to pay $4k I contacted the dealership Explain the situation and the bank to explain the situation. The dealership was given an option from the bank to cancel the contract. Take back the broke down unsafe car they sold me. I was ok with giving the car back and getting a car that did not have problems and working with them to rectify this. HOWEVER, the ***** refuse to take *****SHIP of the way he does business and replace my car or offer a solution that would satisfy both the business and ME THE PAYING CUSTOMER! I am currently stuck with a car note and a BUCKET for a car. I was also told that they were WELL AWARE OF THE *** NEEDING A NEW ENGINE PRIOR TO SELLING ME the car. But never once was this mentioned I am a single mother with four children with one of children being disabled and needing a car for his multiple therapy appointments weekly ! I am stuck with no car and still have to pay the note and insurance because its my credit. BE Very careful who do business with this could be YOU TOO! lets stop this ***** from continuously taking advantage of peoples time life and money!

******* you can bring the vehicle to our repair facility we can help you resolve that issues. Bring to old bridge location

Avoid G MOTORS - Nightmarish Service!I recently purchased a car (2011 ***** xc 60) from G MOTORS on March 16 2024. with the understanding that a specific issue would be fixed before finalizing the sale (a squeaky sound on the suspension). We agreed on this before i signed the papers however, after the purchase, they gave me the runaround for two months.They scheduled appointments at two different locations, both over an hour away from me, wasting significant time and gas. Despite my efforts, the issue remained unaddressed.To make matters worse, the manager was incredibly rude and disrespectful. They offered a sarcastic apology, essentially telling me it was worthless (im sorry, my apologies and do whatever you want with that).Overall, [G MOTORS] seems more interested in making a sale than customer satisfaction. They are happy to "sell you dreams" but don't follow through on their promises. This experience was a nightmare, and I strongly advise anyone looking for a car to avoid this dealership. G Motors old bridge NJ 1225 US- 9 G Motors *****************************************************************************************

sory for you bad experience please visit our repair facility for future diagnostic thank You

In Nov I started looking for another car when I came across g **************************** I was told there was nothing wrong with the car by sales person *******? I got the car 12/2/23 . A fue days later the ck engine light came on a there was a bad smell coming from inside the car like fuems . On 12/9 took car to midias for oil change when I was told rats was in this car? I then took the car to auto zone to find problems. Well the cat lic converter, and no raitot fluid was in the car?? Fluid was placed n car. Feb we drove car bk to be fixed of all problems wrong . I made many calls with this car plc and them promising to fix everything with this car. I also was dealing with having knee surgery in Dec n hospital n nursing home. This has caused me so much stress!! How can any one trust anything they say regarding a car??? I was promised a promised everything would b fixed with this 2010 red Jeep liberty. . I have rec of the Tex messages from sales person *********** brother was there with me when I got the car a was advised everything would be fixed with this car ? I would not have to pay any amount what so ever from this horrible horrible experience. You cant do people like this. It is not right. I want all my money back. This car was sold a lemon and the business had to no everything that was wrong with the car . Please. I need help. Disabled woman who just had major surgery.

Here's a response to the review:Dear [Reviewer's Name],Thank you for sharing your experience, and we apologize for the issues you've faced with your purchase from G Motors.We deeply regret any inconvenience caused by the condition of the vehicle you purchased from us. It's our policy and commitment to ensure that all our vehicles meet the highest standards before being sold. However, we understand that in this case, there were unforeseen mechanical issues that arose shortly after your purchase.We sincerely apologize for any miscommunication or misunderstanding regarding the condition of the car and the assurances made by our salesperson, ******. Your satisfaction is our priority, and we take your feedback seriously.

Here's a response to the review:Dear [Reviewer's Name],Thank you for sharing your experience, and we apologize for the issues you've faced with your purchase from G Motors.We deeply regret any inconvenience caused by the condition of the vehicle you purchased from us. It's our policy and commitment to ensure that all our vehicles meet the highest standards before being sold. However, we understand that in this case, there were unforeseen mechanical issues that arose shortly after your purchase.We sincerely apologize for any miscommunication or misunderstanding regarding the condition of the car and the assurances made by our salesperson, ******. Your satisfaction is our priority, and we take your feedback seriously.

Absolutely awful. They dont even deserve a 1 star. My dad and I bought a 2017 **** escape SE from them. Had the car two days before it broke down in my driveway saying high engine temperature stop safety.called G Motors and they told me to tow it to my nearest mechanic, because it was the holiday weekend and their mechanic wasnt in. Had it towed to the Midas near my home and they told me the head gasket was blown and that the engine was ruined, and that I would need to replace a new engine and everything. The car shouldve never been on the lot. Went into G motors and asked for our refund on the car and they said no we cant authorize that and that they were working on the car, to which I told them not to work on the car prior in a text and they still chose to work on it without my permission. And the car isnt even being worked on in their lot they took it to another part of their company. Which I never asked them to. The sales manager *** is completely dishonest and lied to both mine and my dads face. Telling us their mechanic told them it was a water pump leak and that was it. Lous words exactly was Midas isnt even a real mechanic. So completely full of himself. The car is done and hes trying to con us into thinking the car is fine. I have texts and paperwork to prove the car is done and to prove I specifically asked them not to touch the car and they did anyway. He told us he would have to call the owner because he was just a car sales manager to ask for our refund. But he didnt have a card for information on the owner, no phone number nothing. Still waiting on that phone call, and if we dont get our refund we will take legal action. I just want this to open eyes to the public because my dad and I were scammed and this is something we wouldnt wish on anyone. G Motors, and ******************* I hope this is a ****** to never do this to people again as it has caused such frustration and stress.

Here's a response to the review:Dear [Reviewer's Name],Thank you for sharing your experience, and we apologize for the issues you've faced with your purchase from G Motors.We deeply regret any inconvenience caused by the condition of the vehicle you purchased from us. It's our policy and commitment to ensure that all our vehicles meet the highest standards before being sold. However, we understand that in this case, there were unforeseen mechanical issues that arose shortly after your purchase.