Reviews

Communication is not good at all!! Calling and being on auto prompt forever and *** finally pick up, but cannot help and need to have nurse call back.

Beware of Misleading Billing Practices! First, I visited a dermatologist for my annual skin check, and at the end of the exam, I was casually asked about the redness on my face. To be clear it was brought to my attention. I did not bring it up. This occurred as I was leaving. I explained that another dermatologist had suggested rosacea, but I had no interest in treatment because I had a negative side effect from a cream. The derm then recommended a laser treatment, which I declined. However, I was still handed a card (if I change my mind) for the procedure and later received a bill for it claiming it was a specialist visit to discuss rosacea. When I disputed the charge, I was told that rosacea was discussed during my visit, which was inaccurate. I reluctantly paid it so that my credit would not be affected. I have not returned to that *** since, as I dont want to be billed for services I neither requested nor agreed to. However is seems this is standard practice at Summit Medical center as a whole. More recently, I saw Dr. ***** ******** for an annual check-up. She asked about my exercise habits, and I mentioned that I used to do yoga but no longer do it. She then referred to my medical records, noting past mentions of knee pain, and asked if that was part of the reason I stopped doing yoga. After that brief exchange, I was billed as if I had a specialist consultation for knee pain, even though I never sought treatment for it. I was simply asked about my past medical history, and the doctor initiated the discussion about my knee. She wrote a script for PT that I did not use. When I called the billing department to clarify, I was told the visit was coded correctly because knee pain was mentioned during the appointment. This feels like a blatant overcharge for a routine check-up. These practices seem more focused on maximizing charges than providing quality care. I strongly urge others to be cautious and aware of what theyre being billed for at Summit Med Group.

1. Doctors are limited to 15 minutes per patient total. These are primarily specialists who need to spend much more time than less than 5 minutes per patient by the time the doctor actually gets into the room.2. Billing: Summit Health uses several different types of illegal billing practices such as balance billing and additional copays for an EKG which is part of a cardiology exam and even a PCP exam.3. Staff: The majority of staff from the front desk to scheduling are awful especially for new patients. They keep these doctors booked up with 5 minutes follow up appointments six months in advance. Even with an emergency referral from your PCP they could care less. A system set up to collect insurance payments until patients die and then you may get lucky and get that dead patients follow up appointment.All here should report them to the State Medical Board.

I've said it before and I'll say it again - make an appointment with Summit Health and then go and have your head examined - except that the first time I said it I was talking about Westmed which is now Summit. Westmed was so bad that I guess Summit thought there would be a good profit in it. This is not about the individual doctors. I've only seen a few and they've been fine but there is no way to communicate with a doctor's office unless you go through the offshore call center. (It used to be in ************** - but no difference.) I missed a long-awaited appointment with a neurologist because I went to the wrong building. And right there the appointment was over. As an aside the woman at the desk in the lobby was very happy to tell me that I had gone to the wrong building. Even though I knew it would be futile, I tried calling the Summit Health customer contact number and of course got someone at the call center who said he would call the office. Calling the call center means more delay because you have to go through the usual menu and then they have the nerve to tell you how valuable they know your time is which is pretty funny considering how much of your time they waste while you try to get medical care or just the answer to a simple question. Every medical facility I go to includes their address in their reminder texts. Plus, when you make the appointment you have the option of having the appointment link sent to your calendar. You also have the option of including all details which include the address. As the lovely woman at the desk told me, Summit only gives you the town. If I had had the option of seeing the address on my calendar I wouldn't have made this mistake. However, as someone else said alluded to in another review, if this is the new state of medical care we are in big trouble.

I am writing to lodge a complaint against Summit Health for their egregious failure to properly and timely bill my health insurance, despite being an in-network provider. This is not just a matter of poor service; it is a blatant disregard for their contractual obligations with my insurance and an unacceptable practice that I intend to escalate further.I have visited Summit Health multiple times, and while some of these visits were appropriately billed to my insurance, there have been others where they have completely mishandled the billing process. Most disturbingly, I am now receiving demands for payment of the full amount owed for these services. I have reviewed my Explanation of Benefits (EOB), which clearly states that I owe nothing. Yet, Summit Health is attempting to coerce me into paying a sum that is not only incorrect but also unethical since they failed to properly bill my in-network insurance.The situation has escalated to the point where I have been threatened with collections, which is wholly unacceptable given that Summit Health is in a binding contract with my insurance provider. Their actions are not only misleading but also jeopardize my financial standing and peace of mind.I find this practice appalling and indicative of a systemic issue within Summit Health's billing department. I intend to pursue this matter through litigation and will also be contacting the ****************'s office to report this misconduct.I request that the Better Business Bureau take appropriate action against Summit Health to prevent others from experiencing this level of negligence and harassment.

BELOW IS A LETTER I SENT TO SUMMIT HEALTH. ***** ***** NEEDS YO BE HEKD ACCOUNTABLE!!I hope this message finds you well. I am writing to bring to your attention concerns regarding an employee named ***** ***** and her treatment of staff. There have been several instances of behavior that I believe constitute racism, discrimination, bullying, and ******************, an incident occurred involving a fellow employee. ***** has consistently micromanaged the team, dictating that employees cannot talk, laugh, or engage with one another. Such demands are reminiscent of oppressive environments and are unacceptable in a workplace. Notably, there were no clients present at the health facility during this time.When an employee stood up to *****, ***** responded by intimidating her publicly. ***** sent an email about the situation to *************** in front of the employee and several staff and witnesses, which I believe qualifies as intimidation and bullying. Following this incident, the employee was locked out of all facilities and informed that she would not be compensated for her work that day. As per my understanding, employees must be paid for time worked, and this situation raises serious concerns about harassment and discrimination.If I were in that employee's position, I would consider pursuing legal action. I urge you to address this matter promptly to ensure a safe and respectful workplace for all employees.Thank you for your attention to this serious issue.