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Initial Complaint
01/02/2025
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is a business that sells hearing aids. When I went for my last appointment they were not there.I have called and left messages with no response. Today called the company headquarters and was told that the office was closed permanently. I have had no notice of it closing and am left with No one to take care of my hearing aids. What happens to my warrenty and the maintenance on them. This is unacceptable behavior.Want others know before they get taken.
Business response
01/07/2025
Thank you for the opportunity to address your concern. All patient records have been transferred to HearingLife, ******************************************************, ************. All warranty services are covered at that clinic location. We apologize for the inconvenience.
Initial Complaint
12/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I keep getting calls from random numbers from HEARING LIFE all with 541 area code. I have TOLD THEM REPEATEDLY to STOP CALLING. BLOCKED numbers but hey just call with a new one. Today again, twice, back to back. THIS IS HARRASSMENT! PLEASE MAKE THEM STOP
Business response
12/24/2024
"Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Contact List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you.
Initial Complaint
12/11/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a set of hearing devices from ********************** a few years ago. I now receive many robo-calls a day asking me to schedule an appointment for a hearing test. I have already had my yearly hearing test and have told them many times to stop calling me about it. I asked to be removed from their list. I've told the office several times, as well. I've blocked many of the numbers but they keep changing the number and calling again the next day at 8am and again a few hours later. How do I stop this harassment? It's frustrating and interrupts my job with multiple calls per day.
Business response
12/23/2024
We have documented patient's "opt out" preferences in our system.
Customer response
12/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ********
Initial Complaint
11/18/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Paid for services by check on 9/24. When check hadn't cleared my account by 10/24 I called to verify. Representative suggested that I pay by ACH payment (and assured me if they did receive my check it would not result in a double payment). ACH processed on 10/25. On 10/28 my check was entered resulting in a $255 overpayment. Called several times and was told a refund was issued to my bank account on 10/31. As of today's date, no refund has been received (verified with bank via phone). Company insists the refund has been issued and "nothing further can be done", regardless of the fact that I've never received the funds and they refuse to investigate any further.
Business response
11/26/2024
Thank you for the opportunity to address this concern. We have completed a thorough investigation. We confirmed that the return credit had been processed and submitted back to purchaser's account.
Customer response
01/01/2025

Complaint: ********

I am rejecting this response because:
I have directly responded to HearingLife that the rejection was not on my bank's end, but by the originating bank or third party processor. They have directly responded that they will continue to look into it in their end. I suggested that they mail me a check, but they have preferred to continue to attempt an ACH refund. I await their direct response and my refund.
Regards,

******** *****
Business response
01/07/2025
We have issued a refund check today. Should arrive within 5-business days.
Customer response
01/08/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *****
Initial Complaint
11/14/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased hearing aids through Hearing Life three years ago. I am now receiving daily phone calls to schedule a checkup. over the past six months I've told several of the callers I'm not interested and asked them to please stop calling me. I've tried blocking the different numbers that they use but they still get through. 11/13/2024 I called their main number and again requested that they not call me. today 11/14/2024 at noon I received another call. how do I get this harassment to stop?
Business response
11/15/2024
Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Call List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you.
Customer response
11/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ********
Initial Complaint
11/08/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased hearing aids on 9/12/2024. Returned them on 10/2/2024. They still have not credited my care credit card for the amount of $2308.
Business response
11/11/2024
We have investigated this case. Records indicate patient visited HearingLife, however, there were no product sales made to patient. Perhaps she completed the product sale at another company.
Initial Complaint
11/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They have been calling me for years with different phone numbers each time. I've blocked the number, but they just call from a different number. I've asked them to remove me from the calling list and sometimes they did and sometimes they kept yapping on and talking about their company.
Business response
11/10/2024
Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Call List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you.
Initial Complaint
10/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased 2 pair of Oticon hearing aids in October/November 2020. In May of 2024, this year, both pairs of hearing aids required new batteries. The batteries were sold and installed by Hearing Life Plymouth NH for a fee of $90.00 for each pair, total of $180.00 for batteries. My husbands batteries are still working and my hearing aid batteries stopped working mid September 2024 - batteries worked for less than 5 months. The battery life is supposed to be 4 + years. The **********************************, extremely rude employee ***** ***, REFUSES to replace the batteries at their cost and stated that if we need new batteries in my hearing aids that we will be charged an additional $90.00 for the batteries. ***** also added, without examining the hearing aids, that the problem is likely the hearing aids and not the battery so therefore will not replace the batteries. Additionally, ***** said to leave the hearing aids at the store to ship out for repair at additional costs to us. All we want Hearing Life to do is honor the original purchase of batteries and replace the batteries that stopped working in less than 5 months at Hearing Lifes cost of $90.00.
Business response
11/11/2024
Thank you for the opportunity to address this issue. The manager has contacted the patient and arranged for an alternative option that patient seemed to agree to.
Initial Complaint
10/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My hearing aids were paid for by Voc Rehab. They come with free batteries when needed. Hearing Life batteries has suddenly become very unreliable. Received some packs of batteries containing dead batteries. Returned to office and then got stack of packs that were so childproof that adults could not open the packs. Returned again to office and had manager open the packs for me and place them into an empty ******* bottle. Took them home and tried battery after battery. All are dead batteries and completely useless. Called office only to be rudely told I needed to stop complaining and they hung up on me. This is our busy season at work and need my batteries for hearing aids to do my job. I am also volunteering on the phones this week and need the hearing aids for that. Am also disabled and it is a chore to continually have to drive over to their office
Business response
10/30/2024
Thank you for the opportunity to address your concern. HearingLife strives to provide quality care and experiences for our patients and Team Members. We regret when feedback on experiences does not align with our goal. We will pursue an investigation into the matter.
Customer response
11/07/2024

Complaint: 22488021

I am rejecting this response because: I have received no response from either Hearing Life or the office DBA Audiology Professionals From reviews on other sites, I see this is a common pattern - they respond to BBB a form response and then ignore the problem. The office staff should not be in customer service. I was without batteries last week during my job's busiest season (I work on the phones) and during a busy weak of volunteering on the phones. The office staff's response was "You need to stop complaining. I don't really care about it." Right! my job depends on me being able to hear.
I am supposed to be betting supplies of hearing aid batteries that come with my hearing aid - buy they are giving out packages of dead batteries that do not work. I wound up buying my own batteries out of desperation due to this business's complete disregard for their customers.

Regards,

****** *******
Business response
11/13/2024
It is recommended that ******** contact the agency that approved the hearing aids and seek another provider.
Customer response
11/15/2024

Complaint: 22488021

I am rejecting this response because: people need to know how this business treats its customers. All I requested was a replacement pack of batteries that WORKED and weren't dead batteries. Was a small request. They refused to listen me, hung up on me, saying I need to stop complaining about the dead batteries, and told me they didn't care that they gave me several packages of dead batteries. It was my busiest work week of the year and also my busiest week volunteering at the volunteer work I do. And they heartlessly didn't care.
This company was fine until they were sold to Hearing Life. That is when the problems started.
I do accept that I no longer want to do business with this company. I choose to do business with companies that are reliable, trustworthy, and deal with their customers in good faith. ********************** does none of the above. If you call them on their non-service, they hang up on you and just cancel you as a customer and tell you to find another provider. They refuse to correct the problem.
I will happily find another reputable place with good reviews on Google. This place does not have good reviews. I am far from the only person who is dissatisfied with the customer service they provide.

Regards,

****** *******
Initial Complaint
10/24/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
312 hearing aid battery packages are extraordinarily difficult to open.
Business response
10/28/2024
Thank you for the opportunity to address your concern. We have investigated the issue. We have not identified similar complaints/observances from other patrons, however, since our product is manufactured by a third party vendor and we will monitor the issue.

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