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          Business Profile

          Book Sales

          One Deal, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Book Sales.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/05/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I was charged 19.87 on my credit card. I had initially received 4 small e-books for which I purchased at 4.98. That was the ONLY charge I authorized. I question the integrity of this operation. It seems once they receive a credit card, they continue to charge people monthly fees that are unauthorized. This is unlawful.

            Business response

            11/20/2023

            Dear ******,

            I hope this message finds you well. We sincerely apologize for any confusion or inconvenience you may have experienced in relation to your recent interaction with our online platform. Your satisfaction is our top priority, and we appreciate the opportunity to address your concerns.

            After carefully reviewing your case, we understand that there was an unintended charge of $19.87 on your credit card, and we sincerely apologize for any frustration this may have caused. We want to assure you that our business operates with transparency and integrity, and any unintentional charges are taken seriously.

            Upon investigating your account, we have processed a full refund of the $19.87 membership charge back to your credit card. You should see this refund reflected in your account shortly. We understand the importance of trust in online transactions, and we want to assure you that your satisfaction is of the utmost importance to us.

            To further demonstrate our commitment to your satisfaction, we would like to extend an invitation to continue experiencing the benefits of our membership club. We are offering you an additional month of membership completely free of charge. This will give you more time to explore the exclusive products, partner offers, and monthly giveaways available to our valued members.
            If you choose to accept this offer, no further charges will be applied to your account for the additional month. As always, our membership comes with the flexibility to cancel at any time, and we are here to assist you with any questions or concerns you may have.

            To redeem this offer, simply log in to your account, and you will find the extended membership period already applied. Should you decide not to continue with the membership after the complimentary month, your card will not be charged and it will automatically expire.

            Once again, we apologize for any inconvenience you may have experienced, and we appreciate your understanding as we strive to continuously improve our services. If you have any further questions or if there is anything else we can assist you with, please feel free to reach out to our customer support team at support@thelifehacklibrary.com.

            Thank you for giving us the opportunity to address your concerns, and we look forward to serving you better in the future.

            Best regards,
            *****
            Head of Customer Service
            *** **** **** *******

            Customer response

            11/20/2023

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau®:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Regards,

            ****** *******

          • Initial Complaint

            08/22/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            The above mentioned company charged my bank card while I was on vacation without any notice and without my authorization for some membership fee I have never asked for. I do not wish to deal with them at all in the future and my desired solution would be a full refund to my banking card without a further delay.

          • Initial Complaint

            02/04/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I bought some books using this company's online site for five dollars. They have been charging me a membership fee of 20$ a month, which I've had to have reversed, and they now keep doing it. I did NOT want any kind of membership.

          • Initial Complaint

            06/30/2022

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            This company is subscriber based and I have reached out to this place to have them cancel my subscription numerous times, including as I file this complaint. They have not answered any of my request via email or phone and every time you call, you can never reach anyone and they still continue to take money from my account

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

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          Contact Information

          320 Gold Ave SW Ste 620 PMB 1454

          Albuquerque, NM 87102-3210

          Visit Website
          (833) 865-6831

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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