Reviews

I have never purchased any products or services from "Life Hack Library" from this company. They have taken 4 months from my checking account of $19.87. Everytime I've called there contact number, you only get a recording and no answer. This is indeed a scam, I don't know how they got my credit card number but I've never received any products or services from this company. I've advised my Bank to cancel any payments to this company. As you can tell, they don't use their real name and you have to search for other names with the same address. This is a scam and I want a refund of $ ***** which was taken out of my account illegally and fraudalently. I will be contacting my states AG office and the ****

Hi ****,I want to express my gratitude for choosing The Life Hack Library. You are a valued customer. Your feedback has been incredibly valuable in our continuous efforts to enhance the customer experience. Please accept our sincere apologies for any inconvenience this situation may have caused you. Our utmost priority is to ensure that no one is enrolled in our membership without full awareness.Upon reviewing your initial order for the discounted e-book bundle, we want to clarify that during our membership promotion, we clearly indicated on the sales and checkout pages that the discounted price included a complimentary two-week trial of The Life Hack Library **************** Additionally, we included a separate membership notice, along with login details, in the order confirmation email sent after your purchase. Furthermore, we made it explicitly clear that the membership can be canceled at any time during the trial period, without any charges incurred. After the trial period, the monthly cost for the membership is $19.87, which grants members unlimited access to all *****+ e-books on our website, access to exclusive e-book collections, access to exclusive video programs, access to exclusive partner offers and automatic entry into our monthly giveaways.We deeply regret that you were unaware of the terms when signing up for the free trial, as we strive to ensure transparency throughout the process. It seems that our customer support team was able to assist you in resolving this matter. As a gesture of goodwill, our customer support team will be emailing you a $20 gift card to compensate for the trouble you experienced.As a relatively new business, we are constantly seeking ways to improve, and your message has provided us with valuable insights to enhance our customer experience. We genuinely appreciate your patronage and thank you once again for reaching out to us. We hope you have a wonderful day.

I purchased several ebooks from the company in early February. The two charges totaled $8.96.I noticed a charge of $19.87 from the company appearing on my checking statement in May. I attempted to call the company at the number listed on their website, but it was out of order. I called my bank and processed a claim of fraud for the charge, and attempted to reach the company through their website. I received an email from them much later that evening informing me that the charge was for a club I never joined. Upon further inspecting the original email, it does state that the purchase comes with a free two week trial of the club, however I had never logged into this "club" area, nor had I received any additional products the company stated were part of my monthly club benefits. A deeper inspection of my bank statements showed an additional charge of $19.87 from the company in late February. (I missed this charge.) There were no charges from the company in any amount in March or April for Club fees...I responded to the email by asking for a refund of $39.74 between the 2 "membership" month charges were fraudulent and I expected that amount would be refunded to my bank account. The company responded by cancelling my "membership" and giving me a $20 gift card to their site. It took several emails to get them to refund $19.87, and several more beyond that to get them to agree to refund both "membership months" for the $39.74 total.Scam. Total scam in charging people for "Memberships" they never opted in to, and might give up before reaching 2 or 3 dozen emails to get their money refunded. I made claims with my Bank, the Federal FTC and my state AG's office.

Hi Alexandra,First and foremost, I want to say thank you for being a customer of **********************. We appreciate you taking the time to type this message as we are always working to improve our customer experience and your feedback has been very helpful with that.We sincerely apologize for any trouble this situation has caused you. The last thing we want to do is sign anyone up for our membership without them being aware of it. I see that your initial order placed was for a discounted e-book bundle. When purchasing this product during our membership promotion, we noted on the sales page and the checkout page that the discounted sale price also included a 2 weeks free to The Life Hack Library **************** In addition to that, we included an additional membership notice (as well as login details) in the order confirmation email that was sent out after your order was placed. Finally, we made it clear that your membership can be canceled at any time during the 2 week trial period and you would never be charged. After a membership trial is up, the monthly cost for the membership is $19.87. With this, members receive access to exclusive, members only e-books, 50% off every product on our website, a $20 gift card every month that never expires and a 1 free book of the month.We are very sorry that you were unaware of what you were signing up for but we do our best to make this clear when customers are signing up for a free 2 week trial. It sounds like our customer support team was able to help you solve this problem. In addition to this, I will have our customer support team email you a gift card for $20 for the trouble this caused you. We are a relatively new business and are always looking for ways to improve and your message has helped us identify a handful of improvements we can, and will, make regarding our customer experience. Thank you for being a customer of ********************** and we appreciate your message. We hope you are having a great day.

The information above regarding a "membership promotion," "sales page," and "checkout page" were not mentioned in the more than dozen emails between us trying to resolve the situation. Again, I'd like to mention there were zero "membership" chargersfor March or April, nor did anything additionalsuch as a "free book of the month" appear in my email. (As this household contains multiple people who WFH and are in IT, our spam folders are addressed on a daily basis. No emails were missed this way, as was suggested in our email exchange.)It took more than a dozen emails to address this with staff, several of which requested multiple times to confirm details in broken/indistinguishable/difficult to understand/poorly phrased English or answering with a single "yes" to an opened ended question. I would not call that "our customer support team was able to help you solve this problem." In fact, it wasn't until I mentioned in our email exchange that I had made complaints to my bank, requested a new debit card, notified Paypal AND made *this* complaint that my money was returned to me."We are a relatively new business and are always looking for ways to improve and your message has helped us identify a handful of improvements we can, and will, make regarding our customer experience." <--- I certainly hope so!