Complaints

• Initial Complaint

  12/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lied about services provided. Requested services done that were not completed but signed off as complete. Led to truck breaking down. Per mechanics truck may have long term issues moving forward. Would like for Rich ford to exchange to a vehicle that works that's comparable to what I own now. Not ok to lie to consumers. Tried talking to them after weeks of non stop emailing and reviews. Only to have manager hang up on me and dismiss anything I had to say.

  Business response

  01/06/2025

  We received this complaint on January 3, 2024 via email from a Dispute Resolution Specialist.  This was our response:

  We appreciate the opportunity to respond to the concerns raised by Mr. ****** ******** regarding his service visit to Rich Ford on November 11, 2024.
  
  During this visit, Mr. ******** brought his 2019 Ford F150 with 30,949 miles for a routine oil change and tire rotation covered under his service contract. As part of our standard vehicle inspection, our technician recommended an air filter replacement due to its condition, as well as an alignment and tire balance based on the vehicle’s mileage. Mr. ******** approved these additional services, and all requested work was completed on the same day.
  
  Subsequently, Mr. ******** left a Google review indicating that his vehicle began emitting smoke and displayed a check engine light after the service. Our Customer Relations Director promptly reached out to schedule a follow-up diagnostic appointment to address these concerns. Unfortunately, Mr. ******** declined this offer.
  
  It is important to note that, while we strive to identify potential issues during our inspections, it is not always possible to foresee future mechanical failures. Based on the vehicle’s description, the issue may fall under the Powertrain warranty provided by Ford Motor Company; however, a diagnostic assessment by a certified technician is necessary to confirm this.
  
  Rich Ford remains committed to customer satisfaction and resolution. We encourage Mr. ******** to bring his vehicle in for a diagnostic evaluation at his earliest convenience so we can determine the root cause of the issue and provide guidance on the next steps.
  
  Thank you for your attention to this matter. Please feel free to contact us with any questions or further concerns.
  
  
  Crystal S******
  Parts & Service Director
  Rich Ford Sales
  ###-###-####
  *****************

   

  Customer response

  01/06/2025

  Complaint: ********
  
  I am rejecting this response because:
  

  No one contacted me. My brother had to use his name in order to get a response from Rich Ford. Manager was extremely rude and offered no help. The trust is broken as they have lied about services provided. Again, I have proof. Would like a call with another manager or owner to discuss this matter. Would obviously love to figure this out peacefully and with respect. However, this has been 2 months now and have had very little communication from anyone.
  
  Regards,
  
  ****** ********

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  11/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  September 26, 2024 we bought a truck from Rich Ford, when we went to finance to sign documents we had been there for about 6 hours without eating, some products were added to our contact which we specifically told Chris Ruiz finance person we did not want, he put on contract anyway, when we got home we saw products were added, went back to see him next day, asked him how these products got in our contract he stated it was a misunderstanding but he could not redo contract since loan had been funded, we can cancel only two of them but the other three cannot be cancelled, which add up to $1,590.00 this was deceiving and cunning

  Business response

  11/22/2024

  We are writing in response to the complaint filed against our company by ********* ******, regarding his purchase of a vehicle on September 26, 2024. We take all complaints seriously and appreciate the opportunity to address this matter.
  
  Our Finance Director contacted both Mr. ********* and Mrs. ******* and spoke directly to them about their concerns.  Our Finance Director stated that he came to an agreement with both of them to refund their $1590 they had in question.  Our Finance Director also reminded them that the refund would go back to their vehicle loan because they financed/borrowed the amount, and this would be applied to their loan.  He also informed them that this would take up to a week.  The *******’s both indicated that this satisfied their complaint and were very grateful for the phone calls and the outcome.  

  Customer response

  11/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  will check our auto loan to make sure funds have been applied as stated by Finance Director 
  
  Regards,
  
  ********* *******

• Initial Complaint

  07/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I bought a used vehicle from **** **** located on Lomas and Wyoming on April 8th. We are now in July and we still have not received license plates. When I call the dealership and ask to a manager I get told oh your plates are stuck at the mvd but we will have manger call you back and yet no one has. When I call the mvd, they tell me that the dealership (**** ****) has not sent in any paperwork yet and that the car is still technically registered to them. The lack of response from a management team at **** **** is very poor and they also state that I am not the only customer that is having this issue.

  Business response

  07/18/2024

  We appreciate the opportunity to respond to the concerns raised by Amy Bullis regarding her recent experience at **** ****. Here are the facts based on our records and investigation.  There was an odometer error that we had to have approved and corrected by the New Mexico state office in Sante Fe. They needed to complete the titles at the state level and reissue the titles for us to move forward with New Mexico tax, title, and License fees.  This was not a **** **** requirement but rather a New Mexico State requirement. 
  
  This process involved three parties and took longer than **** **** would have liked.  When we finally received the corrected titles and sent them to MVD, we requested the transactions to be rushed.  We have received the license plates from the State of New Mexico, have met with Ms. Bullis and given her an explanation and she is satisfied.  

  Customer response

  07/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *** ******

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a car 5 months ago. When it came time for first service their service department damaged the vehicle and refused to do anything about it. Management did not care to help. Took the vehicle to another mechanic that confirmed the damage

  Business response

  06/19/2024

  We appreciate the opportunity to respond to the concerns raised by ****** ****** regarding their recent experiences at Rich Ford. Here are the facts based on our records and investigation:
  Mr. ****** ****** purchased a 2021 Toyota 4 Runner from us in December 2023 with 39,738 miles.
  On May 7, 2024, the vehicle was brought in for an oil change and tire rotation covered under their maintenance contract, at which point the vehicle had 44,786 miles.
  Following this service, *** ****** reported a vibration in the steering wheel between speeds of 40-60mph, which they felt was not present before the tires were rotated.
  Upon being informed of the issue post-service, we promptly addressed the concern by rotating and balancing the customer's tires at no charge to ensure their satisfaction.
  On June 14, 2024, *** ****** returned with the vehicle now at 45,945 miles, citing continued vibration concerns when driving at speeds exceeding 50mph.
  They indicated that their "mechanic" had previously conducted a road force balance and identified a suspected bad wheel.
  Our technician and Shop Foreman conducted a comprehensive road force balance on the wheel/tire identified by the customer.
  The initial road force balance showed a high reading of 43lbs. After rotating the tire to a different position and retesting, the reading reduced to 31lbs, indicating the tire requires replacement.
  Importantly, our diagnostic process did not reveal any indications of a bent wheel, contrary to the customer's assertion.
  We presented *** ****** with the option to purchase a replacement wheel based on the findings, which they declined.
  Based on the data gathered and our thorough investigation, we stand by our service procedures and findings. The concern raised by the customers that our service damaged the wheel is not supported by the diagnostic results obtained during their visits.
  Throughout this process, all managers involved went above and beyond providing *** ****** with accurate information and viable options.  We have attached supporting documentation and stand by our original recommendation. 
  At Rich Ford Used Cars, we are committed to resolving customer concerns with transparency and professionalism. We regret any inconvenience experienced by *** ****** and remain available to address any further questions or issues he may have.

• Initial Complaint

  04/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 4/11/2024 my 2001 ford f250 super duty was towed to rich ford in Albuquerque NM on 4/12/2024 Friday I went to the dealership made sure my truck was locked and safe on the dealers lot on Monday 4/15/2024 I got a call from service person informing me they can’t find my truck so within 1 hour I go down to see what is up I am informed that my truck was stolen and I asked what happens next They proceeded to hand me my keys and tell me that they are not responsible and it’s my problem I attempted to speak ****** ****** whom I assumed was in charge he refused to speak with me so did general manager I then asked to speak with sales manager whom at first refused to see me and I was insistent on speaking with someone because NO ONE WANTED TO HELP AT ALL, then the sales manager ***** ***** reluctantly came to speak with me and he informed me that my problem is with service not sales but we did have some conversation on the matter of my truck and problems at the lot with crime and vandalism he did laugh at me and said if I didn’t have full coverage on my truck that’s my fault (24 yr old truck) After leaving rich ford dealership, I felt utter despair just the other day I had my truck (owned since new) now I am told it’s stolen and to bad buddy I felt very bullied and threatened told to deal with it and go. It kinda feels like I just got robbed and I know who did it but they’re big and I’m little so I lose and made to feel guilty over nothing I did wrong, basically they are saying that it’s my fault for my truck being stolen on THEIR LOT, I brought my only vehicle to a place I thought was a reputable dealership with people who care, was I ever wrong, the only thing anybody cared about was having me leave and not dealing with “my problem”. Throughout this whole situation only one person showed some kindness and understanding and tried to help service director ******* ******* This not only feels wrong. Common sense says it’s wrong. It’s just wrong How would u feel???

  Business response

  04/26/2024

  We are writing in response to the complaint filed against our company by Jack Gelfand, regarding the theft of their vehicle from our parking lot. We take all complaints seriously and appreciate the opportunity to address this matter.
  
  First and foremost, we want to express our sincerest apologies to Mr. ******* for the distress and inconvenience caused by the theft of his vehicle. We understand the frustration and concern that such an incident can cause.
  
  Upon receiving notification of the theft, our company took immediate action to investigate the matter thoroughly.  We have provided Mr. ******* with a copy of the video surveillance footage from our premises during the time of the incident.
  
  It is important to clarify that our company takes the security of our premises and the safety of our customers' property very seriously. We have stringent security measures in place to mitigate unauthorized access to our parking lot during closed business hours. However, despite our best efforts, we acknowledge that incidents such as this are deeply regrettable and can occur despite precautions.
  
  Regarding the suggestion that this may have been an inside job, we want to assure Mr. ******* and the BBB that we have investigated this possibility. We have conducted internal inquiries and have found no evidence to support such a claim. Nevertheless, we encourage Mr. ******* to report any suspicions they may have to the police, who have the authority and expertise to conduct a comprehensive investigation into this matter.
  
  In conclusion, we remain deeply sorry for the unfortunate circumstances that Mr. ******* has experienced. We are committed to cooperate fully with law enforcement authorities to ensure a swift and thorough investigation.

  Customer response

  04/28/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  
  The question of fault and responsibility was never addressed in response 1) I went to dealership on Friday the day after my vehicle was dropped off by *** tow service at rich ford to make ever effort to insure my truck was in their possession and checked in and safe. With this extra action on my part why wasn’t my vehicle placed in back lot for extra security (I was told after the fact that if I would have made an appointment for service then it would have been placed in back lot) please tell me what more could I have done after having it towed to your shop for you to Secure my vehicle as if I made an appointment (I don’t understand what difference is) 

  2) my truck was stolen from a supposedly highly reputable dealership by no fault of mine I made the extra effort to go down and talk with them checking vehicle in with them. I left feeling good about my vehicle being safe and secure. The fact that they take no responsibility is total crap. I am unable to fight this in terms of a civil suit due to cost and they know this so they just don’t care . I believe that is quite evident by their first response.

  As for video I was given A) my truck’s location (tow truck drop off area) wasn’t even being watched by video instead the camera was pointed at electrical pump that is in a locked area. Video that captured anything about that night was from 200 yards away and not very legible. B) it did show that the people who stole my truck knew exactly where to drive through and around the rich ford lot and not be seen clearly even after pulling in and parking near my truck then after a minute they pull back and around my truck and once again park and then multiple people are walking all around my truck before starting and stealing it and then drive off lot without being on any cameras. The video speaks for itself

  Regards,
  
  **** ******* 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  03/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased the 2018 Jeep in 5 months ago for my daughter. 1st of all the AC was not working and it took 2 months to get that fixed with constant emails and text messages. We picked it up and the AC blows but NO cold air. It's not even cool. While we took the vehicle in there was no lights were on (both my daughter and I were there for drop off) but when it was returned the light was on. They tell us it'll cost 1000 to fix. We've only had this for 4 months! We had to get an oil change 2 months in which I don't understand. We had to buy an oil drain plug because the one on there was too tight. I asked for a maintenance report of when we purchased to show that maybe an oil change and tune up was done. They told me they gave me a ******. A ****** is for accidents not maintenance. And now the vehicle is not starting period.

  Business response

  04/05/2024

  ******* *** purchased her vehicle from us on September 28, 2023.  She purchased a used 2018 Jeep Grand Cherokee (1C4RJFAG1JC174727) with 80,593 miles at delivery. **** *** brought her vehicle into our shop on February 13, 2024, for her air conditioning not blowing cold air. It was also noted that the Check Engine Light was on by our service advisor who gathered **** ***** information at the time she brought it in. One of our certified technicians diagnosed the air conditioning concern and found a leak at the low side of the air conditioning unit using dye and a black light procedure. For customer good will purposes, Rich Ford had our technician replace the low side air conditioning valve and recharged **** ***** air conditioning system with refrigerant as well as provided her a no charge rental vehicle while our team performed the repair. Our technician then verified the air conditioning was operating correctly.
  

  Regarding **** ***** check engine light, we called in a claim to the extended service contract company to see about coverage and they did not cover the spark plug replacement as a starting point to fix the check engine light due to it being considered a regular maintenance item. Our service advisor shared with the customer the needed spark plug replacement as a starting point for the check engine light repair, but **** *** declined the recommended repair.
  
  We understand **** ****s frustration, however her vehicle, like all others, are mechanical pieces of equipment.  Sometimes, unfortunately, vehicles need to be repaired.  This is why manufacturers, when they build them as new provide warranties, but only for a selected amount of time. 
  
  We have also included the type of service contract that **** *** choose based on her budget and financial approval based on payment and terms allowed by the financial institution, the declinations she was aware of during her purchase and the reconditioning report when preparing it for sale by our store.  

• Initial Complaint

  03/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my vehicle in for a backup camera replacement. After the part was installed I was told there something with the vehicle preventing the camera from working. I was told I'm responsible for the part they installed that doesn't function. So I'm stuck with paying for a non working part.

  Business response

  04/05/2024

  We are in receipt of this complaint filed by *** ****** ********.  Our records indicate that *** ******* ****** is who we have our paperwork under and that this applies as one and the same for *** ********** complaint. 
  
  *** ******* ****** brought her 2013 Ford F250 into our service department on February 29, 2024, with 179,175 miles on the vehicle.  She requested several maintenance items as well as a replacement for the backup camera. An estimate was provided and was approved.
  
  A Ford factory certified technician installed the rear camera per *** ******** request following Ford’s published workshop manual. The steps are as follows: Step 1, remove rear Ford oval emblem. Step 2, unscrew both bolts under emblem. Step 3, unscrew bolt holding camera in place, disconnect connector, install new camera, and reinstall opposite of removal. Step 4, using diagnostic scan tool, following the on-screen instructions for the LIN New Module initialization, configure the rearview camera.
  
  While attempting to perform Step 4, when the technician connected the scan tool, all modules were locked out due to aftermarket programmer on the vehicle. This was not found previously, as there was no diagnosis involved, we were requested to install a camera and program.
  
  The customer was contacted, as Rich Ford was not notified of an aftermarket programmer before repairs were started. Customer purchased vehicle pre-owned and was also not aware of the aftermarket programmer.
  
  Because this is an electronic piece, and was installed into the vehicle, the part is not returnable and remains in the vehicle.
  
  We can appreciate the frustration that *** ****** is experiencing, and because of this we did not charge the technician’s labor for the replacement.
  
  Our recommendation is to put the vehicle back to factory specifications with stock parts. This will elevate this concern, as well as potential future concerns. 

  Customer response

  04/10/2024

  Complaint: ********
  
  I am rejecting this response because:

  In business I am familiar with when a service is hired and that service didn't not due their due diligence prior to accepting and completing the service, rendering the service ineffective that service is usually refunded. If you installed new OEM headlights and they didn't work, would you suggest I just don't drive at night?
  
  
  
  Regards,
  
  ****** ********

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Very rude inept staff failed to provide ride to airport took a entire day to diagnose problem took way too long to repair and then caused a check engine light issue with tire sensor and tried to charge me for repair and have not fixed. This is a 2020 ford diesel f350 platinum with only 36,000 miles and has a known for 13 years defective high pressure Bosch fuel pump that keeps failing on the engines causing catastrophic engine damage and failure! When the truck was driving prior to the engine failure there was no check engine light either the engine failure and or their repairs this dealer did caused this issue.

  Business response

  11/06/2023

  *** ***** ****** brought his 2020 Ford F350 with 36,128 miles to our facility on 10/05/2023 for a check engine light diagnosis and that his vehicle lost all power. Rich Ford is not the manufacture of Ford Motor Company vehicles, but we are a certified repair facility for Ford Motor Company.  Although *** ****** was not personally present, his employees that were passing through town had brought his vehicle in Because of their situation, our team expedited a diagnosis of their vehicle the same day.  A Ford Motor Company certified technician found DTC P2291 diagnostic information showing that the vehicle’s injector control pressure was too low.  Our technician followed Ford Motor Company’s published PPT (pinpoint test) and GSB (General Service Bulletin) and found metal debris in the fuel system indicating high pressure pump failure. 
  Due to the nature of the repair, the vehicle would need to be left and repairs made.  Around 5pm the evening of 10/05/2023, *** ******** employees asked to be taken nearly 33 miles away to the Albuquerque International Airport to fly out.  The Rich Ford team was unable to make the request that evening but did offer to take *** ******** employees to the airport the following morning.
  The repairs were completed and on the test drive, our technician found the steering angle sensor code was present.  Our service team then offered to diagnose this code while the vehicle was at our facility.   
  *** ****** was under the impression that Rich Ford Edgewood caused these codes.  Our Service Management team investigated and found that the connected vehicle data from Ford Motor Company showed that the steering angle sensor codes had been present since 9/8/2023.  We have attached a document to support our statements.  This existed before *** ****** had his employees bring his vehicle into our service facility for repairs. 
  While we understand the customers concern that a high-pressure fuel pump failure is unfortunate, Rich Ford is responsible for repairing vehicles following the manufacturer's requirements.
  
  ******* *******
  Parts & Service Director

• Initial Complaint

  10/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle to Rich Ford for an issue. A “Stop Safely Now”, and “High Motor Temperature” message appeared. Vehicle would lose acceleration and the steering wheel would appear to lose the ability to turn. Takes over 30 mins before the issue/error occurred/appeared. Ford said the issue was fixed. Paid $473.69, picked up my SUV and while driving the issue/error occurred multiple times, same messages and driving problems. I took my SUV back, Ford told me the initial problem of why I brought my vehicle in with the “stop safely now” and “high motor temperature” was fixed. The tech now said my vehicle gave new codes completely different and I will need a new transmission. Ford can't get the parts and if parts were found, they can’t warranty the work. The tech told ****** that it’s not worth the money to fix. I texted ****** to see if my vehicle was drivable or not. He said the vehicle is drivable. I made the decision since I was told AGAIN that the issue of the “Stop Safely Now” and “High Motor Temperature” was fixed and my vehicle was drivable at freeway speed. I picked up my vehicle from Ford because my initial problem was “fixed”. I paid $1,791.04. “Stop Safely Now” and “High Motor Temperature” appeared at least 10 times on my way home AGAIN, it's not fixed. I made several attempts to speak with ****** the service manager without success and have been told at least 4 times that they will have ****** give me a call. I called at least 4 times, leaving messages with the service dept and on ******** machine but never received a call about my vehicle still giving me the same error after I spent $2,300.00 for an issue that was NEVER FIXED. I never received a call back from the service manager. HORRIBLE service after they take your money! Rich Ford DOESN’T CARE if the vehicle gets fixed, just that their service bill gets paid. Now, I’m out $2,300.00 on a vehicle that I was told was ‘fixed’ and was ‘drivable’. This is NOT the case, I don’t feel like this is right!

  Business response

  11/08/2023

  Mrs. ******* ******* brought her vehicle in question, a 2008 Ford Escape (VIN: *****************) into our service department on August 7, 2023, with 182,991 miles for a concern of overheating and her vehicle needing to be jump started.
  
  A Ford factory certified technician found that her battery had failed the CCA test, and it required a replacement. Mrs. ******* approved the recommendation, and the battery was replaced. Because of the battery failure, there were no codes stored in the PCM (vehicle computer) indicating malfunction.
  
  Our technician test drove the vehicle for 9 miles and did several start cycles, no codes returned. Because of this, Mrs. ********* vehicle was released back to her.
  
  On August 11, 2023, with 183,319 miles, Mrs. ******* returned to our service facility with the same concern of overheating, but the “stop safely now” light was now illuminated on her dash.
  
  A Ford certified technician diagnosed at no charge to her, since it was here previously for same concern, and found failure codes ***** and *****. Following the Ford published diagnosis/suggested repair for these codes, the technician determined that the PSR (power sustain relay) and both high voltage battery cooling fans required replacement. Mrs. ******* approved these recommendations, and the repairs were completed.
  
  During the test drive to confirm the repair, a failure code P0A7C populated. Our technician continued Ford published diagnosis for this code and found that there was also an electronic coolant temperature sensor failure, requiring replacement. We shared this finding with Mrs. *******, and she approved the sensor replacement, and the repair was completed.
  
  During this test drive to confirm repair, failure codes P1A0D, PA0F, PA0E and P0562 populated. Our technician continued Ford published diagnosis for these codes and found the transmission/generator assembly failed.  Mrs. ******* declined any further repairs and work at that time.
  
  As we can appreciate the frustration that Mrs. ******* is experiencing, we are not Ford Motor Company.  We are a certified repair facility for Ford Motor Company and therefore follow the Ford published diagnosis processes and procedures.  It is our practice to only fix what needs to be fixed and since vehicles work as an entire system, many times there are multiple reasons for vehicle failures that can only be found by the processes that we utilize.  All vehicles are mechanical pieces of equipment, and they eventually wear out.  Rich Ford only charged Mrs. ******* what we repaired.  Our only suggestion would be to approve our last suggestion to repair the current issue or consider trading it in with our sales division on a newer model with less milage that should help her avoid her current issues that she is experiencing with her 15-year-old vehicle with over 183,000 miles worth of use.  

• Initial Complaint

  10/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My son was manipulated into buying a vehicle from Rich Ford due to the fact that he does not know how to read and has a hard time with comprehension. He was told that his credit was not sufficient and needed a co-signer. They asked me over the phone to be his co-signer and claimed that I did not need to go into the dealership in person due to my illness of having covid. They claimed they would have all the highlighted areas for me ready to sign and no worries. When my son arrived with the paperwork it had a 'sign here' sticker and all areas highlighted. I signed all the paperwork without giving it a second thought. The car broke down two weeks later and was taken back to dealership as to where they kept it for nearly 2 months no rental or nothing offered. During this time the credit union that my son went through reached out to me stating I owed 5,000 for no insurance! This is when I found out that the vehicle was in my name and my son was the co-signer!! They also forged a document I had never laid eyes on that pertained to the insurance for the credit union! I reached out to them, and they said they can't undo the sale! I am so angry I never purchased this vehicle; this is fraud and I demand that they make change to ownership of vehicle and demand that they pay the insurance for forging my signature. We are victims of coercion and fraud! Please help me find a resolution to this matter.

  Business response

  11/02/2023

  We have reviewed Mrs. Herrera’s complaint regarding *** ********* and **** ********* purchase of their 2018 Mustang and had already met with **** ******* to address, confirm, and clarify her concerns.  This complaint has been resolved to the customer’s satisfaction.  

  Customer response

  11/08/2023

  ******** has reached out to ******** ****** *****. My issue has been resolved. Thank you so much for your help.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩