Reviews

I have purchased several vehicles from Rich Ford over the years. I recently stopped in to look at a Bronco. I found a 2022 that I liked. The vehicle was listed at $49,995.00 and I was advised that they add a security package to their used vehicles and that would be an additional $5,000.00 to the purchase price. I wanted to look at other vehicles as the only option that this vehicle did not have was a power seat. A few days later I returned to the website to look at the Bronco and noticed that they had a window sticker on the posting. I pulled the window sticker up and the **** was listed at $44,490.00. I called Rich Ford and talked to the salesperson (who during this whole process was wonderful). I pointed out the $5,000.00 difference from the **** to what they had the vehicle priced at. He told me that he would need to talk to management as he was not sure. I received a callback very quickly. I was advised that sometimes they have to give over value on trades to get a deal done and that they could no longer give me what they told me they could give me on my trade. I have never heard of a vehicle increasing $10,000.00 in value over the ****. They were trying to put me upside down in equity on this purchase instead of being honest. I will never purchase another vehicle from Rich Ford and warn anyone who deals with them to be a *************************** as they will do anything to make a deal and loyalty of customers means nothing.

Thank you for sharing your concerns. Our General Sales Manager has contacted ************************, and at this time, we believe we have satisfied his concerns and are happy to have him back as a valued customer.

I highly do not recommend Rich Ford. One of the worst experinces I ever had and it is not the first time with Rich Ford. We currently own a 2021 **** explorer, which is our second car that was bought through Rich Ford. We took our car in for an oil change, on a Tuesday, a day before we had to travel **** for a few days. We let service department represetive know that we will be coming back on Saturday evening and would like to have the car back on Sunday. The service representative assured us that the car will be ready and waiting for us on Sunday. When we went to pick up the car on Sunday as planned, the sales team did not know anything about the car and did not care to help at all. Given the team was confused, we asked to speak to a manager to clarify the issue. After more than 30 mintues of waiting, ******* who was the manager for that Day showed up and without asking about the issue told us "I can not help you". My wife was justifiably annoyed and asked who can. To which he answered with annoyonce ''I am the manager and I am not going to help you" and then he walked away. We tried with others on the sales team, but were ignored and kept waiting for almost two hours. I was told at some point that ''the Manager will not speak to my wife'', who is the primary owner of the car. ******* never came out of his office again and we left Rich Ford on Sunday without our car, after wasting more than 2 hours and my wife was treated in a sexist way. We went back to Rich Ford the next day, Monday, to finally pick up the car and told the service department what had happened. Other than empty promises, no one from Rich Ford has reached out to us to rectify the issue and appologize to my wife.I will never recommend or deal with Rich Ford again, I will be taken my business elsewhere where it is appreciated.

We are very sorry for the miscommunication. It seems that when your service advisor discussed with you on Friday that in order for you to pick up your vehicle after hours, when the ****************** was closed, that you would need to pay for it before you came to pick it up. Since the payment was not paid in time to release the vehicle through the payment link that was provided and due to security reasons to keep your vehicle safe, your vehicle was subsequently not released out front. We should have contacted you through phone, email, and text methods to communicate to you and we are sorry our team did not do that. Also, our sales division does not have access to our service departments vehicles and this is where the breakdown occurred. We will work with the departments to find the best way to accommodate this in the future that keeps our customers vehicles safe and allows for more convivence for you when we are not open during normal operating hours. Our true purpose is to satisfy our customers and it clearly did not happen in this case. This is not the spirit of who were are or how we train our employees. We will have an opportunity to coach our team members and hope that you can find a way in the future to let us show you why we have so many loyal customers by satisfying you on your next visit.

We are very sorry for the miscommunication. It seems that when your service advisor discussed with you on Friday that in order for you to pick up your vehicle after hours, when the ****************** was closed, that you would need to pay for it before you came to pick it up. Since the payment was not paid in time to release the vehicle through the payment link that was provided and due to security reasons to keep your vehicle safe, your vehicle was subsequently not released out front. We should have contacted you through phone, email, and text methods to communicate to you and we are sorry our team did not do that. Also, our sales division does not have access to our service departments vehicles and this is where the breakdown occurred. We will work with the departments to find the best way to accommodate this in the future that keeps our customers vehicles safe and allows for more convivence for you when we are not open during normal operating hours. Our true purpose is to satisfy our customers and it clearly did not happen in this case. This is not the spirit of who were are or how we train our employees. We will have an opportunity to coach our team members and hope that you can find a way in the future to let us show you why we have so many loyal customers by satisfying you on your next visit.

They did a great job changing out my tire and wheel alignment

Thank you ***** for the review and the kind words.

Since we purchased our vehicle at Rich Ford and were under a vehicle warranty with them, we have taken the car in for regular maintenance. All of the staff have been friendly and have done their best to make sure all of our issues were taken care of.

******, We thank you for your business and your review of our dealership. Our true purpose is to satisfy our customers and we so thank you for being a part of our family.

I could rate ***** at 6 stars - or even more. She knows her job and her customer skills are amazing. Even though I have to drive 3 hours, instead of using my local dealer I will return for servicing because of her. She is a most valuable asset at Rich Ford.

Thank you ***** for the comments! ***** is a great example of sharing our true purpose, which is to satisfy our customers! We are so glad that you choose us! It's our people that make a difference for us. We will share your kind words with her! We think she's awesome too!

Great customer services,fast and friendly always had a positive experience with rich ford

Thanks ****** for the comments! We appreciate you!