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          Business Profile

          Shoes

          ElmoSantino

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/11/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Hello, the transaction I made in the ElmoSantino website on January 7th, 2023. I purchased a pair of Men’s Leonard Casual Shoe in Black for $69.95, there was no tax or shipping fee. My order number is #*******. They claimed they would send me an email to notify me when the order was sent out, but never got that email. On January 30th, 2023 I sent an email to I haven’t received the email or the item itself and would like a refund. They responded the same day saying an a request for support was created for me and that someone would reach out to me as soon as possible to help me. On February 27th, 2023 I sent another email demanding my email and they have not responded since.

          • Initial Complaint

            03/09/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered ElmoSantino shoes for $69.00 online after a Facebook ad appeared on my feed. My order and payment was processed; however, I never received the shoes. I remembered 2 months later that I never received the order. I checked my email and followed the link to the order and it says the shoes were delivered on 01/09/23. I emailed ElmoSantino and I received an email response that a ticket was opened and a representative would reach out to me. I have not received any other communication after 2 weeks. I have been unable to find a US phone number for this company. After a search online of this company I am seeing many references to this company being a scam. I have reached out to my credit card company to dispute the charge.

          • Initial Complaint

            03/01/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On January 7, 2023 I purchased 2 pairs of men’s shoes from them and did not receive them. They said they were delivered but I did not receive them. I went to the website and sent an email detailing that I have not received them they sent back a email saying that a representative would contact me I gave them my cell phone and email and they did not reach out to help resolve this matter. I have sent several more emails asking for their help and nothing. They confirmed my order #****** they took my monies of 129.00 and I did not get the shoes. I sent emails on 1/20/23 they issued me a support number #590796 I emailed again on 1/24 & 1/26 , 1/30 ,2/3/ 2/8 , 2/14 2/28/23 and no help there website dose not have a phone number for me to even call to resolve this I would like my money back $129.00 I would even take the shoes.

          • Initial Complaint

            02/01/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I bought three pairs of shoes at ElmoSantino online on December 30, 2022 for a total of $199.85. Order# *******. After countless efforts trying to track the package and communicating by email, I received a small piece of plastic with a piece of material in it from USPS with a tracking number. No shoes delivered.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          Albuquerque, NM 87111

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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