Complaints

• Initial Complaint

  11/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  We purchased a 2019 Dodge Journey on 11/4/23. On 11/11/23 the oil pressure light went on and the car had to be limped back to Michael ****. Long story short it took 4 times of being in Michael Hohls possession totaling 5 months. Well after replacing the entire wiring harness, ecu, and oil pressure switch (twice), my car now has wiper blades that just stop working. I purchased the bumper to bumper warranty and they are telling me to even look at it they want $350 paid upfront. When we purchased the car they assured us if we brought it to them everything would be handled FREE under the warranty. I am so sick of this car and headache and would like for them to just buy it back at this point as were obviously going to continue chasing problems with this car!

  Business response

  11/19/2024

   

  This vehicle was sold at our Honda dealership; therefore I passed it on to the appropriate manager.

  Thank you

• Initial Complaint

  05/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a vehicle from *********************** Subaru on or about march 12 I went in to Dealership and informed them that I was getting my car refinanced on my original loan with *****. **** I purchased an aftermarket warranty and a GMA insurance policy in case the car became totaled as I could not fold these in to the refinanced loan, I am doing a refund at a prorated rate. I was in formed by the finance department, but this was no problem, but because they didnt show my car refinanced yet or the long paid off yet they would send the money to my bank and my bank would send it to me Friday, 29 April my bank has received no check from Mykel. Neither have I I want my money. I am entitled to it. I believe the original warranty and the insurance was a little over $3000-$3500 range I paid it for six months , I want the money back for that six months is my understanding that the both get folded over into the original loan that I took from ********** to buy the car Im supposed to get my money back at a prorated rate. The original loan was for six years and six months .

  Business response

  05/08/2024

  ************** has dropped off the needed paperwork and we will be issuing a check today or tomorrow.  We appreciate the opportunity to get this handled.

  thank you

  Customer response

  05/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer response

  05/17/2024

  I bought a vehicle from this business and purchased a gap protection and a aftermarket warranty. I refinance my car on March 12 and was due a refund on a prorated aftermarket warranty and gap protection. I filed a claim with the BBB And was then contacted by the business *********************** Subaru I went to the business last Wednesday, 8 May and was told that the reason I hadnt got paid yet is because the original finance person became separated from the business and didnt work there anymore and I fell through the cracks. I accepted this and was told that they were processing my check and it would be sent out on the eighth or on the ninth, at this point, I contacted the BBB and said I was happy with the response. I have not received anything yet. I attempted to contact the business the last three days specifically ***, who works in financing who was also the person that told me they were preparing a check on the eighth, I want to initiate my claim with the BBB as I have not received anything yet it appears to me and get me to resend my complaint Ive been this money for over two months now this is not acceptable

  Business response

  05/17/2024

   

  The check was not created.  I have fixed the issue, and it is being ***** today.  Tracking number is 776439962464.

  I am sorry for the delay.

   

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been doing business with Michael Hohl Subaru since 2008 and have purchased 2 vehicles from them. In 2021, I purchased a set of 4 Cooper tires for my 2014 Subaru Impreza through this dealer. In November 2021, I paid them to rotate my tires, change oil, check brakes, and do a 60,000 mile tune up costing me approximately $1,100. One of my new Cooper tires had a slow leak in it causing me to put air in it about every 3 weeks. When I took it to have my tires rotated they said they did not find a leak. The tire was rotated and the leaky tire was moved from the passenger rear side to front driver side. There is still a leak and we took it in to the dealer today to fix it. One hour after we get back home we receive a call that we do not have matching tires! We were accused of changing out the tire ourselves and they wanted to sell us 4 new tires and refused to fix the leak. I am a 58 year old with a disability there is no way I would have changed out a tire. I did NOT change out the tire those are the tires they put on my car while rotating them. They had to give me someone else's tire of a name brand not Cooper and will not own up to it! I could not possibly notice this I trusted them! When we took a closer look there was some generic brand tire on the rear passenger side not the one I purchased! I have an all wheel drive and have yet to find out the damage this has caused my car! There were 4 cooper tires on them when we purchased them I checked myself so whoever rotated them in this company put someone else's tire on my car. I want all four tires replaced and my alignment checked and anything else this could have caused damage to! ***** ****

  Customer response

  07/17/2023

  Yes we went Back November 2022 to have the tires rotated out.

  Business response

  07/18/2023

  the customer brought their vehicle in on the 17th of july as stated in the complaint, after inspection we found the r/r tire does not match and is much newer than the the other 3 tires (cooper tires) on the vehicle. the leak was in this tire. the tires on all wheel drive vehicles and especially Subaru vehicles must match and have the tread depth match within 1-2 mm or it will cause damage to the differentials and transmission.  we will not repair a tire when they do not match as we told the customer. they insisted that they did not put that tire on however we did not. we installed 4 205/55/16 COOPER CS5 ULTRA TOURING tires on 3/8/21 at 36,000 miles, the vehicle now has 78,229 miles. we told them that they could possible have it repaired at a tire shop but that for liability reasons with the powertrain components listed above we could not patch their tire. what could be offered is a free replacement of the tire however the customer would be responsible for the other 3  

  Customer response

  07/23/2023

   
  Complaint: ********
  
  I am rejecting this response because:  i purchased 4 tires of the same brand I will not be purchasing 3 more plus labor.  The current tires are still a good quality I just needed one patched up.  I Guess I have to hire an attorney.  Below is a copy of the previous m essaging that we tried to fix this and the reply:

  Michael Hohl Subaru
  Michael Hohl Subaru
  936 people like this
  Car dealership
  Mar 21, 2023, 5:32 AM
  You sent
  hi i brought my 2014 subaru impreza for servicing and tire rotation and told them i had a slow leak they said they didnt find one and rotated the tires and that same tire still has a slow leak in it over and over again
  Michael Hohl Subaru
  Michael Hohl Subaru
  Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.
  You sent
  i really dont like being treated like some dumb old lady it is very inconvenient to have to put air in my tires every couple of weeks when your service department says their is none
  Mar 22, 2023, 5:45 PM
  Michael Hohl Subaru
  Michael Hohl Subaru
  Are you venting or would you like the Service Dept to reach out to you? I will be happy to have them reach out tomorrow if you wish to provide contact info.
  You sent
  I will be scheduling another oil change soon and will try to tiger there when it is low again
  You sent
  Get there when the light comes on again
  Mar 23, 2023, 4:54 AM
  Michael Hohl Subaru
  Michael Hohl Subaru

   

  As you see we were clearly disregarded and blown off from the beginning!  I will be sharing this and looking diligently for an attorney since Michael Hohl Subaru wants to write this off as "venting."
  
  Sincerely,
  ***** ****
  

• Initial Complaint

  08/04/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a used vehicle August of 2021 from **** Honda. It had approx **** miles on it. I complained a couple of weeks later about the air noise coming from the driver side. I was told that there was nothing to be done. It bothered me enough to turn the vehicle in, (trade in) and purchase a new vehicle. I went to a different dealer and they ran a Carfax report. The report came back as having had severe damage to the rear, driver side and front of the vehicle. This was a surprise to me as when I purchased the vehicle, I had asked for a Carfax report but was told that they use Experian Auto check instead. I have a copy of that report and it stated the vehicle was clean. I had no knowledge of the truck having had an accident. I went back to **** honda and explained and they said "tough luck". I have called and spoke with *********************, general manager and he said he would call me back and he did not. They deceived me and lied to me about the truck and for this, I am writing to you with this complaint.

  Business response

  08/05/2022

  There appears to be a few misunderstandings here. 

  First the customer has never talked with me.  He has had several conversations with my sales manager *************************.  That could just be a simple misunderstanding. 

  We NEVER withhold any documentation including CARFAX. It is a document we make redely available. That said, CARFAX  is an app that is open to the public and anyone can easily access all the information on their smart phone or computer if that was something they felt was missed during the negotiations and important to them before purchasing the car.  There is certainly no reason at all for us to withhold such information since it is so redily available to the public. 

  My Sales Manager ************************* did offer this customer to take back the Ridgeline (effectively reverse the sale)  and sell him a new Ridgeline at our cost. This was an attempt to try to make the customer happy. 

  It is also my understanding that he did not take us up on that offer and took his car to ********************* Honda in **** ** and traded it in for a new Ridgline. 

  As far as we are concerned this issue is closed.

   

  *********************-General Manager

  Customer response

  08/05/2022

   
  Complaint: 17674257
  
  I am rejecting this response because:  the offer of taking back the truck and allowing me to purchase a new vehicle from them was never a consideration.  They were dishonest with me by not disclosing the fact that the truck had had a severe accident previously.  When I spoke with ****, he told me tough luck and that there was nothing he could do for me.  Simple stated; they lie and deceive and do not back up their sales.  And even if he did offer to sale me a new truck; why would I trust you again?  You already screwed me once.  You want me to let you have another opportunity?  Come on!
  
  Sincerely,
  
  *************************

  Customer response

  08/08/2022

  Ok.  I am going to take them to small claims court.  I see that you are limited in your abilities to help, even though they lie and deceive people.   thanks.Tell us why here...

  Business response

  08/11/2022

  We are sorry you feel that way. We did try to assist you but you chose not to take advantage of it and traded your vehicle in to another dealer. 

   

  Customer response

  08/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is NOT satisfactory to me.
  For this to be resolved, I am asking for $3000 in restitution.
  Sincerely,
  
  *************************

• Initial Complaint

  06/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  4/3/2022 - we came in and spoke with Kelli about purchasing a 2022 Subaru Premium. We advised Kelli at that time we will have our own financing, but Kelli insisted that we needed to fill out a credit application. When we resisted (because we didn’t want to run our credit), she assured us multiple times they would not be running our credit. We ordered a Subaru and were told it would be delivered the first week of May. We stressed to Kelli we wanted no add-on products. On 5/13/2022 we went to pick up the car. Rob asked about our financing, and we told him who we were using. He then said, “oh perfect, we partner with them”. He said take the car for the test drive and he would get the paperwork ready. When we came back to the dealership after test driving the car Rob stated that we needed to fill out a credit application. We asked him why we needed to do that as we already did so with Kelli and we were using our own financing. He then stated that we could not purchase the car unless we filled it out so they could have our information on file. He reassured us multiple times he would not be running our credit. Rob then went back into the finance office, then came back & gave us a proposal of what the financing would be if we financed through the dealership. We had already told him multiple times we do not want to finance through the dealership as we secured our own financing. We asked Rob again to ensure they are not running our credit, to which he replied “no we are not running your credit”. ”. Rob then disappears back to the finance office and comes back with a laundry list of items asking if we wanted to add any of their products. We refused all products; he then went back to the finance office and came back and said we can’t give you the car today because we don’t have the check from the bank. Rob went and got the finance manager Alfonso, who immediately started acting aggressive and condescending. Uploaded full complaint due to character limit.

  Business response

  07/01/2022

  We apologized to Mrs. *********, and we took measures (after their approval) to remove the credit enquiry off of their credit report.  They did not purchase the car from us however I gave her my personal cell number in case she ever needs to reach me or needs help with her new Subaru. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩