Complaints

• Initial Complaint

  02/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am not liable for this debt with DESERT RADIOLOGY SOLUTIONS and do not have a contract with PLUSFOURINC. They do not provide me with the original application like I asked.

  Business response

  03/10/2023

  Please see attached Release

  Customer response

  03/13/2023

   
  Complaint: 19410928
  
  I am rejecting this response because: I dont want to release plusfour of all liability to resolve this issue. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  02/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I never received a bill in the mail. I tried to contact Southwest Medical, they informed me that they sold the debt to plus four. I want this removed from my credit.

  Business response

  03/10/2023

  Please see attached 

  Customer response

  03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and attached the signed form.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am not liable for this debt with: 1) Desert Radiology $428 In addition, I do not have a contract with Plusfour **** They did not provide me with the original application like I asked. I demand all these reports be removed from my credit report

• Initial Complaint

  01/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am not liable for this debt with Locate Source America LLC and I do not have a contract with PlusFour. They did not provide me with the original application like I asked. I have never shopped with this company or used their services.

• Initial Complaint

  11/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Desert Radiology Solutions and do not have a contract with PlusFour **** They did not provide me with the original application like I asked.

  Business response

  11/22/2022

  Please complete attached relaease 

• Initial Complaint

  09/29/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I would like to reopen my previous complaint against PLUSFOUR *** (case number ******** or ********) to submit the release form they requested. The email went on the **** folder and I just noticed it now.Thank you and please proceed with my complaint.My previous complaint was: I have been a victim of identity theft. I discovered it last few weeks ago upon reviewing my credit report. I found accounts that are not mine, addresses that I never resided and inquiries I never made. Now I am dealing with creditors who want me to file a fraud packet even though proofs has been given already. I also found these accounts that I believe not mine:Acct name: PLUSFOUR *** (Original Creditor: DESERT RADIOLOGY SOLUTIONS)acct no. *******date opened 01/01/2019 balance $157.00 Acct name: PLUSFOUR *** (Original Creditor: DESERT RADIOLOGY SOLUTIONS)acct no. *******date opened 01/01/2019 balance $190.00 Acct name: PLUSFOUR *** (Original Creditor: DESERT RADIOLOGY SOLUTIONS)acct no. *******date opened 11/01/2019 balance $77.00 Acct name: PLUSFOUR *** (Original Creditor: DESERT RADIOLOGY SOLUTIONS)acct no. *******date opened 11/01/2019 balance $219.00 I am not liable for these debts and I do not have a contract with:Company: PLUSFOUR *** Address: ************************************************************************** Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus. I also filed complaints thru CFPB. Please delete these accounts from my credit report at once. Any questions or concerns I can be reached at *************************************************************************** and email at laeishabrown1@gmail.com.I need a response from the company.

• Initial Complaint

  07/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This business reported "major derogatory" on my credit and I had 0 knowledge of this bill from ****** *********. I was also never contacted by someone from PlusFour about this debt, until I saw it on my credit report the morning I was applying for a new apartment. I called PlusFour to find out what this report was about and they informed me that ****** ********* was the cause for this. I had seen ** multiple times since this bill occurred and was never notified of the outstanding balance. I told PlusFour I was not going to pay them and that I will settle this with ** where the bill is coming from, which I did and ** apologized for confusion and told me they will notify PlusFour to remove this claim altogether. I have email confirmations of them telling PlusFour to remove this claim. PlusFour is not wanting to remove this collection or remove the ding from my credit report. How is this even legal? This should not have even been given to a collections agency due to HIPPA... They need to remove this off my report.

  Business response

  09/02/2022

  Business Response /* (1000, 8, 2022/08/05) */ Consumer will need to complete attached form

• Initial Complaint

  06/30/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received a phone called from a mary in reference to a bill I'm assuming that shows it's past due. Prior to this call , I've never received a bill in mail from the original client or from this debt agency. I requested a itemized statement verbally over the phone and they refuse to stating that something like that needs to be requested only through mail. I then hang up and called my sister to assist me with this call since she knew more about this kind of thing versus myself. I called back and I told the lady that I have my sister on the line and she was so rude and said we don't do 3 ways and then continue to hang up the call in my face instead of allowing myself to end the call with my sister so I can resolve this matter. I called again and I advise them that I was calling and she automatically said are you still on a 3 way and at that point I requested a manager. I then was able to speak to Lizbeth , and I advise her I need an itemized statement and she also then stated she does not send them out unless it's requested by mail. I then told her I never received a notice from them at all and she said we sent one in April and only required to sent one by law. I advise her I needed another one because I never received a notice and she said we can't now because the account is in dispute. I never told her I was disputing the account. I told her that the patient name has change now because she was adopted and her insurance probably was billed incorrectly because of the name change. She is also a Medicaid patient so there for collection agency can not bill Medicaid patients. I need this fix and all I am doing is trying to get the information that I need to contact the correct people to fix this problem because all it is , is insurance issues with her last name change due to adoption. They automatically put this in dispute due to me telling her that her name change and refuse to send me a debt notice as well . I am hoping this has not hit my credit report as well.

  Business response

  08/29/2022

  Business Response /* (1000, 5, 2022/07/11) */ PlusFour does not accept conference calls. The consumer was correctly informed to send a written validation request through USPS and an Itemized billing will be sent to the consumer.

• Initial Complaint

  04/30/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  ******** April 26, 2022 To whom it may concern, I recently sent your agency a dispute document requesting an investigation of inaccuracies appearing in my credit file. I received your response, and the following inaccuracies remain on my credit report: #1 PlusFour, Inc. / Account Number Unknown / Date Assigned 1/10/2022 / Balance Owed $259 Once again, I am notifying you that these items are not reported correctly for the reasons listed below, and I am asking you to reinvestigate them: 1. The accounts shown above are duplicates collection accounts that were illegally put on my ********** and******** reports. Both ********** and******** have removed the PlusFour account due to their fraudulent & illegal actions.. Multiple collection accounts for one assumed debt is an illegal reporting practice and so is falsifying addresses. 2. The accounts shown above have different "balance owed" amount from other subissions on the ********** and******** accounts, which clearly proves inaccuracies in PlusFour, Inc.'s illegal reporting practices. 3. The account reported above are not my debit, and I have no knowledge of it. 4. The address listed on the account is a *** store in Las Vegas, which is not a legal home address. This inaccuracy once again proves PlusFour, Inc.'s illegal reporting practices. According to the Fair Credit Reporting Act, Section 607, you must ensure maximum accuracy of the information contained in my credit report. Please respond promptly. I prefer that we both avoid the pursuit of my rights under 15 USC Sections 1681n and 1681o, which require your compliance with the law. Name: Ryan Adam C***** DOB: ********** Let me know if you need any additional information to verify my identity and remove this account. Thank you for your time and attention to this matter. Sincerely, Ryan Adam C***** *********************************************************

  Business response

  05/25/2022

  Business Response /* (1000, 9, 2022/05/03) */ Due to the nature of the our Business PlusFour requires the attached release be completed. Consumer Response /* (3000, 13, 2022/05/03) */ Please see attached signed release Business Response /* (4000, 15, 2022/05/04) */ PlusFour has responded to multiple disputes from this consume through the credit bureaus and the Consumer Finical Protection Bureau. The itemized billing has been provided to the consumer along with information the consumer provided Joseph ******* DMD office at the time of service. All documentation shows this debt is a valid debt owed to DR. ******* for services provided and due to non payment the account has been assigned to PlusFour Collection Agency. Consumer Response /* (4200, 17, 2022/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, PlusFour's proposed resolution is not satisfactory. PlusFour forgot to mention that TransUnion removed their collection account immediately upon reviewing my CFPB dispute. I've never been to this dentist's office and do not owe this debt. Transunion has already removed this illegal collection, and Equifax is still in process but should be removed soon. I want PlusFour to remove this false collection account from my Experian account and stop trying to collect a debt that is not mine. PlusFour previously stated that I lived in a UPS store and have yet to provide any documentation proving I owe anyone anything. No documentation they have provided thus far has been accurate or factual. Business Response /* (4000, 19, 2022/05/10) */ If consumer is disputing that he has never been seen by our client he will need to provide a Police report showing Identity theft. Consumer Response /* (4200, 21, 2022/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't need to file anything with the police as you have an inaccurate account information. You are trying to collect a debt that is not mine and you have failed to prove this debt is mine. Business Response /* (4000, 23, 2022/05/16) */ Services were provided under Mr. C****** Name, DOB SSN and insurance. If Mr. C***** is stating he is not the one who received these services then a Police report should be filed with regards to his identity being stolen. Consumer Response /* (4200, 25, 2022/05/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't need to file anything with the police as you have an inaccurate account information. You are trying to collect a debt that is not mine and you have failed to prove this debt is mine. Business Response /* (4000, 27, 2022/05/18) */ PlusFour has done it due diligence and will not continue to respond through the BBB.

• Initial Complaint

  04/24/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This company is charging me for a debt to a business I have never once visited in my entire life. Not as a baby, and not as a tax paying adult. They are charging me 250$, and I want this removed.

  Business response

  05/11/2022

  Business Response /* (1000, 5, 2022/05/03) */ Due to the nature of the our Business PlusFour requires the attached release be completed. Consumer Response /* (2000, 8, 2022/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩