Complaints

• Initial Complaint

  02/12/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company has called place of employment and in regards to payments after being asked not to call place of work/business. They have spoken to other people in regards to this other then individual involved.

  Business response

  02/20/2025

  *** apologizes for any frustration the customer may have experienced.CPS has placed a Cease and Desist on place of employment calls so that no more future communication attempts will be made. If the customer would like the Cease and Desist removed, the customer can contact our *************************** at ************.

  Customer response

  02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  01/13/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to formally report a case of identity fraud that has severely impacted my financial accounts and credit standing. I request your assistance in resolving this matter and ensuring that the responsible companies address the issues appropriately

  Business response

  01/20/2025

  Consumer Portfolio Services, Inc. (CPS) has reviewed the complaint and the account. Our records show ******* ********* (the Customer)signed and entered into a Retail Installment Contract and Security Agreement February 16, 2020, with CPS, for the purchase of a 2019 Kia ******* A review of the account shows the customer has called CPS, from the number listed in the complaint and validated her identity using the same address listed in the complaint. CPS is unsure how the customer believes they are victim of identity theft with their CPS account. *** has attached a copy of the signed contract referenced above. *** has forwarded part of the complaint to our Credit Reporting Response Team. Per their investigation, they have concluded that CPS is furnishing the information to the credit bureaus accurately. Any questions about how individual credit bureaus reflect the information furnished by *** must be directed to the respective credit bureau. For more information on the information furnished by ***, you may contact our Credit Reporting Response team at ************. Please note, there is an outstanding balance owed. The customer may reach out to the ********************* at ************ to discuss any payment arrangements that may be available for the remaining principal balance, interest and any fees that are owed.

• Initial Complaint

  01/09/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Consumer Portfolio Services.CONTACTED ME REGARDING - ***** NEXIS, TRANSUNION, EQUIFAX AND TRANSUNIONS ACCOUNTS AND ADDRESSES THAT WERE MADE KNOWN WERE FRAUD AND DEFICIENT ACCOUNTS THAT THE COMPANY Consumer Portfolio Services WAS STILL AFTER RECEIVING THIS INFORMATION; TRIED TO COLLECT AND HARRASSED ME.

  Business response

  01/20/2025

  Consumer Portfolio Services, Inc. (CPS) has reviewed the complaint. Our records show that ********* ******** applied for an auto loan as a co-buyer with ******* ******** on September 9, 2024, with ****** South ****** in ******, ** and again applied on December 18, 2024, with ****** of ************** in **************, **. *** received the credit application electronically. Ultimately, *** did not finance ********* ********. If ********* ******** believes that this application was sent in error, please submit all relevant documentation,such as a letter from each dealership stating that the application was submitted in error and send it to our Credit Report Response Team for investigation at Consumer Portfolio Services, Inc., Attn: Credit Report Response Team, P.O. ***************************. Please note *** must report accurate information to the credit reporting agencies and cannot remove accurate information.

• Initial Complaint

  01/08/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My car was stolen in November I made a payment in October I called them all the information needed about my car I explained to them Im on short term disability right now as well I spoke with a agent December ************************************************************************************************************************* I had my car for two years and only made 9 payments for one how is that even possible I just got the car in dec of 23 so Im current until of this incident I told her I just hard to pay 2000 to get my car out the shop and I am able to resume payments now she basically called me a liar and was rude. I have dealt with plenty of finance companies that if something occurs you can defer two payments this company is unprofessional and just plain ole ghetto and disrespectful. To call me a liar is insane and to say they cant find the information from Dec 17 is crazy I said arent the calls recorded? Can I speak to a supervisor I even asked for corporate number she said I dont have it I have never in my life been disrespected by a finance company and they still saying we cant defer the payment until u make a payment and that I only have 9 months of history which is correct the year just changed

  Business response

  01/20/2025

  Consumer Portfolio Services, Inc. (CPS) has reviewed the complaint and the account. *** apologizes for any frustration or misunderstanding the customer may have experienced. Our records show that *** approved a one-month extension on January 13, 2025, to assist with Decembers past due payment. Please note the extension has already been processed and the customer was given her next due date being January 24, 2025. If the customer has further questions, she may contact our *************************** at ************.  

• Initial Complaint

  12/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ACCOUNT # **********. I am contacting you the best way I know how, as I have attempted to reach out via the phone number for customer service in which they have not been entirely helpful. As of November 7th ********************************************************* which I have sent in the proper forms for the **** to the email provided to me to lower my 26.9% interest rate on my 2021 ******* elantra purchased in June 2024 to 6% or lower per section 3937 the Servicemember Civil Relief Act of 2003. If you could help me get this situation resolved or give me the relevant information to reach out to someone to resolve this issue. I sent in the copies of my Call to Duty and enlistment papers and have not received any contact whatsoever. Please help resolve this issue within the next few weeks thank you.

  Business response

  01/09/2025

  Consumer Portfolio Services, Inc. (CPS) has reviewed the complaint, attachments, and the account. Upon further review of the customers orders, *** confirmed the customer does qualify for the Servicemembers Civil Relief Act (SCRA) however the customer goes into active duty until March 2025 that is when the **** benefits will go into effect. Should the customer need additional information,please call **************.

• Initial Complaint

  12/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Consumer Portfolio has contacted someone who I'm not related to nor have I ever used for a reference. I asked them to please not contact this person and they contacted this person again. The person was able to find out it was a debt collector from the phone number and has since went to social media stating " I can't pay my bills" This should not have happened this person is not a friend, relative or neighbor. This person resides over 400 miles from me.

  Business response

  12/24/2024

  Consumer Portfolio Services, Inc. (CPS) has reviewed the complaint and the account. *** apologizes for any frustration Ms. ******* has experienced. *** has placed a Cease and Desist on third party calls so that no more future communication attempts will be made. If the customer would like the Cease and Desist removed, the customer can contact our *************************** at ************.

  Customer response

  12/30/2024

   
  Complaint: 22700579
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** *******

  Customer response

  12/30/2024

  This is not the first time that they have contacted this person after being asked not to contact this person. I had someone new contact me  regarding CPS contacting them as well. This person is also not related or reference on my account. 

  Business response

  01/07/2025

  Consumer Portfolio Services***** (***) has reviewed the complaint and the account. As mentioned in our last response *** has placed a full Cease and Desist as of December 17, 2024,on all third-party calls so that no more future communication attempts will be made to any third parties. If the customer would like the Cease and Desist removed, the customer can contact our *************************** at ************.

• Initial Complaint

  12/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a car through Discount Auto Mall with a 2 year service contract in November of 2023 and it was financed with C.P.S- Consumer Portfolio Services, Inc. . I made my payments and paid the car off in July of 2024. On December 1st my car broke down and I attempted to use my service contract on December ******. I brought my vehicle into a Service repair shop on the Service contract approved list. The repair shop submitted the repair and was told that the warranty is void and was not paid for. I reached out to the dealership and it is closed. I called **** and was referred to their Dealer **************** They initially told me it would be ***** hours so they could investigate. They could not get any administrator to return calls etc. Last week it was escalated to upper management and now nothing. No answers. I call daily and keep being told its under review and no timeline for resolution. It has been now 2 weeks without a vehicle and very costly costs to get my kids to school and myself to work.

  Business response

  12/24/2024

  Consumer Portfolio Services, Inc. (CPS) has reviewed the complaint and the account. *** apologizes for any frustration Ms. **** has experienced. Please contact our **************************** at ************ and ask to speak to the supervisor ***** *. for information regarding the initiated complaint.

  Customer response

  12/26/2024

  I called today 12/26/2024 and was again told its still under review and still no time line for resolution. Was told need to be patient since it's the holidays and people are away for holiday. I have been without my car for almost a month now. 

   

  Customer response

  12/30/2024

   
  Complaint: 22692941
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 12/26/2024 4:16:56 PM
  

  I called today 12/26/2024 and was again told its still under review and still no time line for resolution. Was told need to be patient since it's the holidays and people are away for holiday. I have been without my car for almost a month now. 

  
  
  Sincerely,
  
  ****** ****

  Customer response

  01/02/2025

  1/2/2025- called again was told Representative and Supervisor ***** S are both out on vacation and no one else can assist. I have to wait until their return. My car has been down and undriveable for a month now. This gas been with theirvkegal depth since 12/17/2024 with no timeline for resolution. 

  Business response

  01/09/2025

  Consumer Portfolio Services, Inc. (CPS) has reviewed the complaint. Our records show that ****** **** (the Customer) spoke to a representative in our **************************** on Tuesday 1/07/25 and was given an update, a letter will be mailed to her via ***** to the address on file.

  Customer response

  01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  12/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear *********** am writing to formally dispute an account listed on my credit report with Consumer Portfolio Services (Account Number: ************. This account was opened on 11/17/2022 and does not belong to me, as I believe I am a victim of identity theft.I have already filed a formal complaint with the ************************ (***) and ***************** in regard to this fraudulent account activity. I respectfully request that you investigate this account and ensure that it is removed from my credit report as soon as possible.Thank you for your immediate attention to this matter.

  Business response

  12/12/2024

  Consumer Portfolio Services, Inc. (CPS) reviewed the complaint. Our records show Younetta ****** and ****** ******** signed a Retail Installment Sale Contract on November 17, 2022 for the purchase of a 2015 Acura TLX. A review of the account and communication history shows *** spoke to ****** ******** on February 06, 2023 regarding their insurance claim. Please note, the vehicle was deemed a total loss on January 15, 2023. If ****** ******* ******** ** believes this is a matter of identity theft, please submit all relevant documentation send it to our Credit Report Response Team for investigation at Consumer Portfolio Services, Inc., Attn: Credit Report Response Team, P.O. ***************************. Please note *** must report accurate information to the credit reporting agencies and cannot remove accurate information.

• Initial Complaint

  12/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hi I sent in a copy of my Power of Attorney letter to ****** ********, Executive Vice President and *************** Officer of CONSUMER PORTFOLIO SERVICES (according the consumer portfolio services ******* Fillings). Im the agent here on behalf of the principal, this is the principals car. I am performing my rights & I have permission by the principal. Ive sent my power of attorney, my instruction *********** bill of exchange pursuant to the *************** Act, The Bill of Exchange Act, & 12 U.S. Code 1431 - Powers and duties of banks. I have authority to utilize the principals interest to transfer to the principals account for Setoff. ****** ********, Executive Vice Presideat and *************** Officer of CONSUMER PORTFOLIO SERVICES now has failed to do their performance on behalf of CONSUMER PORTFOLIO SERVICES. Here is my proof of performance & this company has clearly blatantly ignored me after by law they had to sign off on the documents in order to receive them and still never responded and I clearly stated that if anything besides the duties of the banks is done in this situation and this will be used in court. I have proof of me trying to perform in good *********** been denied & this has not taken serious, this has prevented me from do my job.I have sent these documents all by certified mail as proof of ******************* The tracking number is Tracking ********************************** documents was delivered to the front desk, reception area, or mail room at 3:39 pm on December 2, 2024 in *******************. This is a breach of contract & if this isnt resolved Ill have to sue this companies cfo ****** ********, Executive Vice Presideat and *************** Officer for breach of contract, violation of *************** Act, The Bill of Exchange Act, & 12 U.S. Code 1431 - Powers and duties of banks.

  Business response

  01/10/2025

  Consumer Portfolio Services, Inc. (CPS) reviewed the complaint and the attachments. Our records show the customer signed a Retail Installment Sale Contract (the Contract)on November 02, 2024 for the purchase of a 2021 Chevrolet Trail. Per the signed Contract, the customer agreed to pay *** the principal amount of $25,214.50 plus finance charges accruing on the unpaid balance at the rate agreed upon the contract, per year from the date of the contract until paid in full. A copy of the Contract is attached for reference. *** concludes that the substance of the Customers complaint and/or correspondence related to the Contract regarding the purchased vehicle and any claims and counterclaims that are reference are based on interpreting inapplicable law and/or misreading various laws. To the extent that your correspondence might be deemed to include any offer(s) to modify the existing legal relationships between you and CPS, we reject any such offer(s). To be clear the Customers recent correspondence and complaints do not relieve the Customer of any contractual obligations that they committed to when they signed the Contract. *** believes the Customer is attempting to receive and/or make a payment using the Payment Coupon that is attached the Customers monthly Billing Statements, as shown the Customers supporting documentation titled, data.pdf. Please note that this is not the correct use of the payment coupon and is not acceptable in any way to tender the Customers existing obligations per the signed contract. *** rejects any and all future attempts by you to change or alter the contractual arrangement without CPSs express written consent, including Conditional Acceptance or Cancellation of Debtletters attempting to modify, nullify, or otherwise alter the terms of your contract. Similar future correspondence may be ignored, without thereby accepting any such offer(s). *** will require that the Customer fulfill their existing obligations to CPS, unaffected by their recent correspondence and complaints. All available payment options, including feeless options, are available on the customer website. *** has copied them here for the Customers convenience: You can mail a check at no charge. You can set up recurring debits or ACH payments at no charge. You can pay in person at ********* retail locations at no charge. If you would like to make a one-time debit of ACH payment by phone or online, a non-refundable convenience fee of up to $4 will be added by the third-party payment processor. This fee is in addition to any late fee, *** fee, or other fee you may owe to *** under your contract. You may also make a payment through ********* or ************* Quick Collect, which charge a convenience fee for each payment. Please note, participating PayNearMe locations can be found utilizing this link: ******************************************************, the customer can access participating locations by selecting "one-time payment" when accessing the PayNearMe link via email or text. The customer will be prompted to enter their zip code and will receive a list of the closest participating retailers. If the customer has additional questions regarding PayNearMe, please contact our *************************** at ************.

• Initial Complaint

  12/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to dispute an account that has appeared on my credit report under the name Consumer Portfolio Services. This account was opened fraudulently in my name without my authorization or consent.Account Information:Account Number: *********** Opened Date: 2/11/2023 Higher Credit: $24,654.00 I have never applied for, received, or authorized any credit from your company. I believe this account was opened by someone who unlawfully used my personal information. I would appreciate your prompt attention to this matter, as it is severely affecting my credit report and financial wellbeing

  Business response

  12/04/2024

  Consumer Portfolio Services, Inc. (CPS) reviewed the complaint. Our records show ******* ***** and the complainant (the Customers),****** *****, signed a Retail Installment Sale Contract on February 11, 2023 for the purchase of a 2020 Chevrolet Sonic. Per the signed Contract, the customers agreed to pay *** the principal amount of $24,654.94 plus finance charges accruing on the unpaid balance at the rate agreed upon the contract, per year from the date of the contract until paid in full. If ****** ***** believes this is a matter of identity theft, please submit all relevant documentation send it to our Credit Report Response Team for investigation at Consumer Portfolio Services, Inc., Attn: Credit Report Response Team, P.O. **************************. Please note *** must report accurate information to the credit reporting agencies and cannot remove accurate information.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩