Video Game Dealers
G2A LLCThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/06/2025
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The seller didnt give me my money back and blocked the conversation. I want my refund asap! I was sent an account instead the download code! **************** doesn't respond to complaints as well. This site is scam Created a customer service case and haven't heard anything. You allowing having sellers to create fake ************** accounts instead of actually giving the game install key is crazy. Allowing fraud is wild. No concern for our security and no real ownership of the game. Using an fake account is a violation and easy way to get your system banned.Initial Complaint
12/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
No response I demand that one of the sellers on the site be blocked Ultimate ChoiceCustomer response
12/19/2024
Will I pay anything in return? In the affairs officeCustomer response
12/29/2024
When will I hear back from them?Customer response
01/04/2025
Dear User,
They responded to ********************** and this is their response. It's ***** and I don't want to tell the police and I want my money. What should I do?
Thank you for getting in touch with us.
In order for us to process your refund request, please make sure to follow the below instructions:
1. First, you need to report the fraud committed by the seller to the local police or other appropriate authority in your area. The mentioned report should include the following information:
Your first and last name,
The price of the digital item,
The name of the digital item,
The seller's data (user ID, transaction ID, nickname, etc. , anything that helps the police identify the seller). All this data can be found in the receipt for the order: *****************. g2a. com/orders-history,
Official stamps confirming the authenticity of the report.
2. Next, please send a screenshot or photo of the official report, once it will be submitted and accepted by the authority in question.
Without such a document, your refund request might end up being rejected.
Your cooperation in this regard is highly appreciatedInitial Complaint
12/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
2024-12-07 i wanted to buy a steam gift card. so i pick one of the famous website called **************************. i choose > *********************************************************************************************** < the 100$ steam gift card from a one of the trusted seller called "Ultimate_choices". when i pay for the product, i choose bitcoin as the ********** g2a payment gateway showed me the wallet address, amount and the qr code.i scanned the qr code so ill get 0 issue when i try to enter those payment info.i send the money to bc1q6x93eazxsyy5287h2mz56c0lh97xevuehgp2vt at *****pm and the payment was completed from my ******* in g2a payment gateway i have to press confirm the payment button after i send the money. when i press it it showed me "still payment didn't received and if the payment wrong we will refund shortly" some thing like ******* i never got my item or refund till this day. i made a support ticket and told every thing but no reply and try to reach to support team but useless.i hope you guys can help me out and you can contact me anytime through email.g2a Bitcoin wallet address > bc1q6x93eazxsyy5287h2mz56c0lh97xevuehgp2vt my txid > af28689149edfe5c60c9ca94c8acb25f581e14be7fa649cbdf648e6d592da552 you can look up those 2 address and you will see the payment still in their that individual ********* please help me and and get me refund, i do not want store credit because i cant trust them anymoreInitial Complaint
12/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid for a code for a call of duty skin for my son and the code is not long enough, it has to be 25 digits and it is not plus they changed me for a 2.99 subscription which I didn't wantInitial Complaint
12/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
G2A is a scam, filled with a whole bunch of vendors who scam their client base. When you file a dispute, youre not covered. The seller was supposed to give me a steam code. Rather, he sent me to a link to his website where theres literal step-by-step instructions on how to give them access to your steam account so you can get your code. I work in cybersecurity and this is textbook spoofing & phishing. I filed a complaint with ******, they sided with G2A. I have not received my steam code till this day. Do not use G2A.Initial Complaint
10/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
These guys are 100% scammers and they support fraud and scams from their sellers, I purchased a **************** key from a seller called Vikingbrothers (a well-known scammer on Reddit even though I did not know at the time). As expected once I got the key I attempted to claim it only to receive a message from ********* that the key is invalid and does not work for retail use. I attempted to contact the seller regarding the issues only to be met with bot messages repeating the same thing which was for me to "try again". Eventually, I escalated it to G2A support after 7 days (that is the minimum wait time for a claim which is ridiculous). After over 48 hours, they finally got back to me and requested that I provided a police report (for a 29$ purchase...) as well as proper documentation of a crime being reported (which is absolutely ridiculous). Naturally, I refused to provide a police report since no police department is going to chase after a 29$ scam case. This leads to them "looking into it" for another week before outright banning my account out of the blue with no communications. I checked Reddit and it turns out, many people have had the same issues with G2A regarding their protection of well-known scammers in the community instead of trying to work things out with the customers. They will ban you to attempt to "remove" all history of exchanges between you and the seller as well as their support. Luckily for me, I have all the conversations saved as proof so I can easily get my money back through a chargeback. I would highly encourage everyone to purchase something big from ************** and then issue a chargeback to bankrupt this scammer. I checked into their locations and they are based in ********* in a small rented office building, typical scammer location. Below are the Reddit link to this scammer (there are more posts if you search their name on Reddit):********************************************************************************************************************Initial Complaint
10/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered what i thought was a 6 month PlayStation Plus Membership Subscription for $51.42 and never got what i paid for. Maid ample attempts to contact the seller on G2A and never got a response. Then proceeded to contact G2A customer support where as after 7 days has passed if there is no response from the seller to resolve the issue, then I file a claim for my purchase. I've messaged 3x on 3 different dates trying to contact support for a refund and have got no reply. This is a scam company facilitating criminal enterprises with stolen credit card and debit card information that is used to buy these video game key codes. Or they just tell give you a fake key and take your money and never respond to your messages. There are thousands of reviews of people complaining they have been scammed by G2A and the seller who i attempted to make my purchase with..the seller store goes by Ronesansmarktcom. Please helpInitial Complaint
10/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchase date:Sep 21/24 - 1:19 PM *****USD G2A has not resolved my issue. They have not provided the order or refund, even though I have reached out multiple times. I have provided pictures supporting my case. If more information is needed please let me know.Initial Complaint
10/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a Xbox PC game 3 month pass for 20 dollars and upon delivery I found code was no good so I contacted the seller to inform them but got no reply after week went by I opened a claim with the website sent proof of the faulty code via screenshot and had to wait another week went by then was told I needed a police report for the fraud I now sent in the police report took 1 day to get and now Im guessing I'll have to wait another week so far Ive been waiting 3 weeks and still haven't gotten my refund this is ridiculous amount of time when it should be done in less then a week youCustomer response
10/22/2024
G2a llc
**************************;
Suite 200
********************************** business registration #
E0627762014-7
Customer response
11/08/2024
I opened a charge back with ****** was first rejected but after I called and explained everything they reinstated it but oddly g2a blocked my account telling me it wouldn't be undone but after I reopened my case they reinstated it but they take anywhere from a week to 2 weeks to get a minimal replyInitial Complaint
10/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
G2A's sales practices appear to be in violation of Steam's terms of service, as they are selling Steam accounts rather than CD keys. Despite requesting a refund, G2A's customer service has been unresponsive and unhelpful, providing only generic responses that do not address my concerns. Furthermore, the Steam account and associated email provided by G2A are non-functional. Additionally, G2A has placed a hold on my game purchase that they refuse to remove.
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Customer Complaints Summary
49 total complaints in the last 3 years.
31 complaints closed in the last 12 months.
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