Vitamins and Supplements
Fast Start KetoThis business is NOT BBB Accredited.
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Complaints
Current Alerts For This Business
In March of 2024 BBB noticed a pattern of complaints from consumers alleging the following:
Consumers were signed up for auto shipments without their knowledge.
Consumers were charged more than the advertised price.
Consumers were charged for and sent more items than ordered.
Consumers had difficulty getting an RMA from the business to return unordered items.
BBB alerted the business of our concerns in March and April of 2024 and did not receive a response. BBB continues to receive the same type of complaints regarding the business.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I ordered *********** as a one time trial. from Slim GL 21 out of Orlando ******* in December, 2023. I understand and accept that this charge is on me and paid it via my debit card. HOWEVER since then I have been fraudulently set up with unauthorized recurring , automatic gummie, Detiox and Cleanser shipments with 5 monthly charges ( January through May 2024) of $119.49 with return addresses from ********, ******* and *********, ******!. I have been unable to reach this company via phone # listed online! Please advise as to how I can CANCEL this unauthorized shipment and charge. I DO NOT want these gummies, am willing to mail back gummies and suffer cost of the shipping! PLEASE ADVISE.Initial Complaint
03/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Ordered a one time trial of Speedy Keto + ACV. since then I have received 2 un-ordered and un-wanted shipments and my credit card has been billed for $119.00. I have tried to reach the company but their phone is not answered so I have had to cancel my credit card.Initial Complaint
02/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Speedy Keto + ACV PO Box ***** *********, ** ***** ************ sent two packages to my home address of their products, multiple bottles of gummies and cleanser I did not order or subscribe to them. I just checked my emails to find this order and charges made to my home address to my surprise. I just called their toll free number at ************ to get a woman in ************** strong arm me into not disputing the charges with my credit card. If I do then they wont issue a refund!They are duping people and ripping off people by using intimidation that if I dispute with my credit card they were going to hang up on me and not discontinue the future orders and charges. This business is a scam and I am contacting Consumer Affairs and the ******* ************************ for false advertising, fraud and aggressive sales tactics.Initial Complaint
02/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Did not order for recurring delivery. Another package sent ****** deducted from my checking account - 1/12/24 Returned via *** and they received it 1/22/24 per *** tracking. Cost me $35.00 to return since it is a PO Box.2/2/24 - No refund returned Return number-6446BC1EF6D8 PO Box ***** Employee that I spoke to/could barely speak English.Customer response
02/26/2024
Thank you so much for your help.
I have received $198.00 back from the company.
I did not receive the $35.00 for return shipping.
You can close my inquiry. Just happy to receive the $198.00.
Thank you so much for your help. The $35.00 is a cheap ****** for me. Before ordering online, check the better bureau website before proceeding.
Initial Complaint
01/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On Saturday, December 9th, 2023, I clicked on the ******** ad out of curiosity as I am a *************************** fan. I was taken to a page that I could not get out of that described getting 2 bottles for $59.99 (along with a single bottle or a deal for 3 bottles.) I clicked one more time trying to go back but was then presented with an offer for a cleanse supplement. I closed the ad (or attempted to) and was thanked for my purchase! No other info! I immediately called my credit card to start a dispute which still stands open. About 20 minutes later, I received an email thanking me for my order which I then responded to by saying I had NOT ordered and wished to cancel whatever had happened! My "order number" was E804DF63EF and was for a total of $219.84 and included the "cleanse" supplement! I received a response from ********************** on Monday December 11th stating that it was too late as the order had been shipped. They suggested I wait for the order to arrive and then contact them for refund instructions or they would give me a discount if I wished to keep it. I restated that I would be returning the order unopened as I never intended to place it. I received an email 24 hours later stating that my order had been shipped. After order arrived, I took pictures of the unopened package as instructed and sent it back (at $29 out of my pocket). Package was posted on January 2nd and through tracking number I confirmed that it arrived in ********* on January 5th. I contacted them again 1/25 to ask about refund status and they processed a $169.84 refund on the 26th. They informed me per the return policy (which I never saw) that I was being charged $10 per bottle for restocking and sanitation fee! THEY SENT ME 5 BOTTLES that I didn't order and didn't open!! At that time I informed them that I was taking this matter to the BBB and expected a full refund.Business response
01/30/2024
Hello,
We value our customers' feedback, and we apologize if there was any confusion regarding our return and refund policy, specifically the restocking fees associated with returned items.
While our policy does outline restocking fees for returned products, we recognize that your situation may have warranted a different approach. As a one-time courtesy and to ensure your satisfaction, we waived the restocking fees and issued an additional refund of $50 to your account today. You should see the amount credited to your account within **** business days. This refund is in addition to any refund you have already received for the returned product.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.Customer response
01/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
01/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered Speedy Keto ACV and after further research determined the product was overpriced apple cider vinegar in pill form. When I received the product, I had been shipped 7 bottles instead of 2! When I checked my credit card statement, I wa charged $59.99 for the 2 bottles I ordered and a separate charge do $238.54 for bottles I didnt order.When I received the product and called and was told a full refund of $59.99 and $238.54 would returned to my credit card upon receipt of the returned product. The returned product was received by them on January 6 and as of today, January 20, I had not received my full refund. I called today and was given only $39.99 refund for the $59.99 purchase authorized and $188.34 for the $238.54 charge that was unauthorized. Their marketing states a full refund will be given. Twice I called and asked to speak to a supervisor/manager and was hung up on.This is the biggest scam ever!!! Please warn others and if there is anything you can do to get my full refund, I would greatly appreciate it.Business response
01/24/2024
Hello *****,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
As a one time courtesy, we went ahead and issued an additional refund of $70.00 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youInitial Complaint
01/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My credit card was charged $119.49 for Speedy Keto+ACV that I never ordered. Please refund my credit card.Business response
01/31/2024
Hello,
We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
We've looked into the issue, and unfortunately, we can provide no further assistance on your account since you went through the chargeback process with your bank instead of working with us. I want to assure you that all your accounts with us have been closed. In this case, please do coordinate with your bank.
Thank you for understanding. If you need anything else, let me know if I can help.Initial Complaint
01/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was watching the video thought I wanted the product entered my information but never submitted it but they end up sending me the product anyway I would like to know how to return it and get a refund pleaseBusiness response
02/01/2024
Hello,
We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 on 01/18/2024. You should expect to see the credited amount in your account within the next **** business days.
Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.Initial Complaint
01/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Claimed all natural ingredients. Buy one get one free. Money back guarantee. All not true. Ingredients include red dye, corn syrup, syrup, vegetable oil(not specific which kind). When I called to return and get my refund I was offered 20$ for $119 purchase. Which in the first place should have only been $85. They would not explain the extra money. Then they offered 25% back. Then 50%. But would not do the claimed money back guarantee. Then I was told my subscription was canceled, I did NOT purchase a subscription!Business response
01/15/2024
Hello,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youCustomer response
01/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
01/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased the Speedy Keto+ACV product on November 29, 2023. It was meant to be a one-time purchase of this product. We never wanted a reoccurring order to be sent to us and to bill our bank card for this NOT requested order. We do not want this product to be sent to us ant any time in the future. The company has once again billed our bank card on January 3, ****. This order is not wanted and they should STOP billing our bank card. We want a credit to sent to our bank card for the amount billed...$198.78. The original order number was 72EDAC419D. Please help ** to get this company (Speedy Keto+ACV, PO Box *****, Las Vegas, ** *****) to stop billing our bank card for UNWANTED product.Thank you.***************************Business response
01/05/2024
Hello ******,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
As a one time courtesy, we issued a full refund for the last order on 01/03/24 without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank you
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
33 total complaints in the last 3 years.
4 complaints closed in the last 12 months.
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