Current Alerts For This Business

Pattern of Complaint:

In March of 2024 BBB noticed a pattern of complaints from consumers alleging the following:

Consumers were signed up for auto shipments without their knowledge.
Consumers were charged more than the advertised price.
Consumers were charged for and sent more items than ordered.
Consumers had difficulty getting an RMA from the business to return unordered items.

BBB alerted the business of our concerns in March and April of 2024 and did not receive a response. BBB continues to receive the same type of complaints regarding the business.

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
01/02/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I tried online to order two bottles and the one free. It informed me my credit card was declined please try again. I DID NOT try again and within an hour I received an email saying my order for 5 bottles at $198.78 was processed. I immediately called and was told its too late to cancel. Call when I receive it and I can return it (at my cost of course). I did and shipped it back for $15. I was credited $148.78. I called and they said the site would have told me there was a restocking fee of $50! I never saw info as I never saw an order go through and certainly not for 5 bottles. On that phone call I was credited another $25. Still I lost money, time and aggravation on something I never ordered. Scam of a company. I will never trust them or *************************** on anything.
Business response
01/02/2024
Hello,

We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

As a one time courtesy, we went ahead and issued an additional refund of $25.00 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Customer response
01/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
09/19/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
this is about Speedy Keto+ACV POBox ***** they keep sending gummies and I didn't order any more date 6/29/2023 for $119.49 and now I got some more 8/3/2023 for $119.49 I want this cancelled and refunded for the two orders I got that I didn't order.
Business response
09/19/2023
Hello ********,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $119.49 today. You should expect to see the credited amount in your account within the next **** business days.

Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
Customer response
09/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Initial Complaint
08/10/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered Royal Keto Gummies and did not want to sign up for a subscription. I was then sent 6 more bottles and was charged for them. The ship date was 6/30/2023. I would like a refund and to cancel any subscription that I was signed up for as I DID NOT want a subscription.
Business response
08/15/2023
Hello *******,

We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

We went ahead and issued a full refund for the last order in June. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
08/09/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I did not consent to more than one purchase of their product in May 2023. My first bottles were not sealed the adhesive did not hold. The print on the container is so small an blurry even with a magnifying glass unreadable as to directions and doseage.In July 2 more bottles were shipped to my address, just recently Aug 6th 2023 two more bottles came to my address.The Fast Start Keto company sent me a threatening e-mail stating my Blank considered the purchase on my **** a fraud and I needed to correct the problem or they were turning this account over to a collection agency. I have impeccable credit and feel they are targeting me (except the first bottle) for additional bottles something I didn't order and do not want.
Business response
08/14/2023
Hello ******,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $119.49 today. You should expect to see the credited amount in your account within the next **** business days.

Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
Customer response
08/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************
Initial Complaint
07/14/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I never made a subscription for Ketogummies - one time purchase and I did not purchase from this retailer. Do not know how they received my information.I never gave permission to charge my bank account for *********** I called they said to keep ketogummies and they would stop my subscription and return *****. dollars, very fraudulent and a scam.
Business response
07/18/2023
Hello,

We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

As a one time courtesy, we went ahead and issued an additional refund of $128.78 for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
07/12/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have the exact same complaint as others on this site. I believed to be purchasing one bottle of Keto Gummies and was shocked to see 2 charges on my debit card. 1 charge was for $198.78 and the 2nd was for $59.99. I attempted to email an order cancellation within one hour of the charges but never received a response. I called the phone # two days later and was told that the order was being processed and that Id have to return the product once it arrives. I promptly returned the product to a PO Box in ********* & the return should have been received on June 5th. The customer support line says that have no contact with the warehouse (********* PO Box) to verify if my return has been received. I too was scammed out of $258 like others. Ive called the help center at least 5 times. The social media links in email order confirmations are false links.
Business response
07/14/2023
Hello *******,
We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

As a one-time courtesy, we went ahead and issued a refund of $258.77 today. You should see a credit in your account in the next **** business days.

Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.
Initial Complaint
07/11/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Back on 5/24/2023 I purchased the gummies. The offer was buy one get one. When my card was charged $119.49 instead of the $59.00 offer. I put web site in favorites but when I realized the over charge I when back into my favorites to see the web page was a service error. Nice I could not contact the company to complain about the over charge I could not cancel the future orders either. Now I get another of $119.49 to my card. I don't want any further orders and want to be reimbursed for all previous charges.
Business response
07/13/2023
Hello *******,
We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. The deal is $119.49 for 1 bottle. We are including 1 free bottle in that package so that brings the price down (divide $119.49 by 2) to $59.75 for each bottle.

We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Customer response
07/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
07/11/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I did not agree to have Rapid Results Keto, PO Box *****, *********, ******, ***** auto enroll me for their product. There is no contact information to stop all charges to my account and shipments. The product is not endorsed by Weight Watchers which was my understanding from their ******** advertising.
Business response
07/13/2023
Hello ******,

We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.

Rest assured, the account is canceled and you won't receive any further charges.
Thank you

Customer response
07/13/2023

Complaint: 20302092
I am rejecting this response because I did not dispute the charge with my bank, I contacted Fast Start Keto to cancel my account, requested a full refund for the second shipment and asked for an email shipping label to return the product. The customer service person made a counter offer, suggesting I pay $70 and keep the product. I declined and again, requested cancellation, a full refund and an email shipping label to return the product. The customer service person did not give me a reference number for my request and has not yet emailed a shipping label.
I accept the cancellation of the account but I want a refund for the second shipment that I did not order and was shipped without my knowledge of renewal. I ordered the product from a ******** ad and never received email confirmation of the order or the renewal terms.

***********************************************
Business response
07/18/2023
Dear **************,

We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.

Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.

We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.

We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.

Thank you for your understanding and patience.

Kind regards,
Customer response
07/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

************************************************
Initial Complaint
07/11/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Same issues as others, got more than expected, cost more than expected, can't resolve over the phone and did not sign up for subscription I even wrote and asked that subscription be cancelled and not to send any more product.... received a package yesterday. I will be satisfied if they just STOP sending them!
Business response
07/12/2023
Hello *****,

We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

As a one time courtesy, we went ahead and issued a full refund for the last order in July without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
07/10/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 6/2/23, through an ad on ******** I bought a bottle of Keto Pure and a free one for the price of $39.99. That same day I received an email that: Your order (CC5738CD22) has recently shipped. The tracking # is **********************. I received not two bottles but five and charged me $198.78. I started a claim with my bank but and because I had received the product, the claim didn't proceed. I made multiple calls but they hung up on me. I had to make a three-way call for the bank representative to confirm that the claim didn't proceed. The instructions to "reject" the product is to go to the **** (they gave me a reference code) and report the rejection. The clerk at the post office informed me that if I reject the product, since Keto Pure has not paid for the return, what they (****) do is throw the package in the trash can. I call Keto ********************* and they tell me that this is how the return is made, and I inform them that they are not going to know more than the ************** and that's when **** from ***************** hangs up. On June 28, they told me they would make a partial refund of $99.39 to my card, but due to an error it didn't proceed and "send me " an e-check which I will receive via email between 7 to 10 business days. Since I want to return the product, they gave me a PO Box address. Fearing this is a scam, I googled the address: PO Box *****, Las Vegas, ****** ***** and it appears that this address belongs to ***** Family Wine. I call **************** again and explain the situation to ******; she puts the call on hold several times and told me that this is the address to send the package. My fear is that by sending the package to that address and they do not receive it, I will not be able to recover my $198.78. I am a 72 year old woman whose income is from social security benefits and losing almost $200 was not in my plans. I have the package unopened, just want to return it without paying shipment and get my money back. Help me!
Business response
07/12/2023
Hello ******,
We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.75 if you will purchase a bundle, more bottles more discounts you can get. The deal is $198.78 for 3 bottles so each bottle is $66.26. We are including 2 free bottles in that package so that brings the price down (divide $198.78 by 5) to $39.75 for each bottle.

We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
A a one time courtesy, we issued a refund of $198.78 via E-check today. Please allow up to **** business days for the e-check to reflect in your email address ******************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you

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