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          Sursell

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/11/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I purchased a set of bras from this company. When I asked for their address so I could return them they offered me 8$ because I would have to return them back to China and the cost would be more than what I paid for the items. I have contacted my credit card company for help but wanted to report this company just because. I have a feeling they are scamming people. They sell you subpar merchandise and then make it very difficult and expensive to return it. My credit card was charged by a company that is in NY, not China. They only give you 30 days to return and then take their time asking why you want to return it and offering small refunds.

          • Initial Complaint

            06/13/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I return 3 pairs of sandles: red, black, white. They received them on Monday 5-15-2023. I've called many times, spoke with Alex and Samuel but I have mostly spoken to Samuel alot about this problem and the last time that I spoke to Samuel on the phone he asked me to send the paper from my bank. Which I did the same paper that I'm sending you guys nowhere on there? Does it show a credit of $93.98 May 19th and the 20th. That if I got the money I wouldn't continue to call to try to still get my money. Anyways with that being said he says mama have a nice day and Samuel hung up on me so that's why I have reached out to the Better Business Bureau because I didn't get my money. They got three pairs of shoes back and I have nothing.... When I returned the shoes I returned them to this address below? That's the address that I was told to return them to. 

          • Initial Complaint

            05/01/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased two pair of shoes on 4/3/2023 for $81.98. The shoes didn't fit so I have contacted the SURSELL company four times (4/14, 4/22, 4/28, & 5/1/2023) at the phone number on my statement. Each phone contact I was placed on hold, then asked to leave my phone number for a return call which I have not received. Ther ws no invoice in the package or return instructions so I found the site online that stated i need to complete a return form. There was no form at the online site but a phone number of ###-###-#### form which I have not received a return call.

          • Initial Complaint

            04/10/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered 2 pairs of shoes from Sursell. The shoes arrived, but didn't fit. the quality was horrible too. Their website said you can return within 30 days for a refund, but what they didn't say is you have to return them to China. The company said shipping would be $60 and therefore offered a settlement of $8. I refused since that was ridiculous. After doing some research about this company, my experience is pretty typical. This company should be shut down.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          90 state st suite 700 office 40

          albany, NY 12207

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          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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