Complaints

• Initial Complaint

  06/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I applied for a home equity line of credit (HELOC) with Bethpage Federal Credit Union and was conditionally approved for $20,000. As a part of the application, I had an appraisal done, opened a Bethpage savings account, had a hard inquiry performed on my credit, and submitted supporting documentation including a ******************* Disposition Judgment (****) (I was divorced last year and was awarded the marital home) and a Certificate of Title evidencing 100% ownership of my home. Everything was progressing well until the lender's "title search" pulled the deed that had my ex-husband's name on it. I explained that that deed was executed during my marriage, but that we had been divorced, and the **** was recorded with the Dakota County Property *************** which issued the Certificate of Title I supplied the lender. When the lender again asked for a deed with only my name on it, I wrote to the Property ************** asking if there was a step I missed when getting the property transferred, and they wrote back confirming that the **** and Certificate of Title are the most recent transfer documents and evidence that I have 100% ownership of the property. In their written response they requested the lender contact them at a number they provided if they needed further confirmation. I forwarded this to the lender who continued insisting on a deed showing I own the property and refused to contact the Property ******************* I again explained that, even though these documents aren't called a deed, they are recorded and are the legal documents establishing current ownership of the property. I said that if they would not contact the Property ****************** that I would contact the BBB for assistance resolving this issue. The next communication I received from the lender was the denial of my application.

  Business response

  06/26/2024

  Dear *********************************,
  
  Your correspondence to the Better Business Bureau (BBB) was received by Bethpage Federal Credit Union (Bethpage), and we appreciate the opportunity to review and address your concerns.
  
  In response to the correspondence, dated June 6, 2024, Bethpage has reviewed your claim and determined that this matter has been resolved. We are continuously monitoring your current HELOC application and will provide additional updates as they are received. 
  
  We apologize for the inconvenience this has caused you and regret that you had this experience with us. Should you need any additional assistance or have any questions, you can reach me at **************. I am available Monday through Friday, 9AM to 5PM, EST.
  
  
  Sincerely,
  
  
  *******************************
  Bethpage Federal Credit Union
  Member Advocate, Member Experience

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In December 2023 my checking account with ********************** was compromised. Someone accessed my account while I was in the hospital and bought things without my knowledge. I informed Bethpage, their fraud team investigated and even though i provided documentation, they closed my account. I did not contest it. I said fine. I also had a joint account with my mom. They allowed me to keep and use. I was sent a wire transfer of $10k to help with mine and my sisters medical bills ( a sister that is now deceased). I transferred funds to cash app to pay the bills and it triggered a fraud alert. That was a month ago. I called and they told me that I had no privileges at the bank. I explained its my joint account and I was never informed that I was not supposed to have access to my joint account. My mom and I went to the branch 2 weeks ago and they verified us. They said that the account was being reviewed by the fraud department and that was it. Asked us questions and said that they would be in touch. We have heard nothing since. I called the bank and the assistant branch manager said that the fraud team will call us. They have not. I called and left several messages for the fraud team to call me and still I have heard nothing. So I need help to know what is going on with mine and my moms account

  Business response

  06/24/2024

  Dear ***************************,
  
  Your correspondence to the Better Business Bureau (BBB) dated May 31, 2024, was received by Bethpage Federal Credit Union (Bethpage), and we appreciate the opportunity to review and address your concerns.
  
  Bethpage has reviewed your claim and determined that the accounts referenced in your complaint have been closed and correspondence regarding this matter was sent via ***** to the primary account holder on May 30, 2024.
  
  I hope this information helps provide clarity to the situation.
  
  Sincerely,
  
  
  *****************************
  Bethpage Federal Credit Union
  Manager,Member Advocacy

  Customer response

  07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  No letter was ever received from bethpage. I was able to get them to reissue the check they claimed they sent out. Yes this can be closed.
  
  Thank you for your assistance. Bethpage is not a good bank. Thats all I can say at this time.
  
  ***************************;
   
  
  
   
  
  

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bethpage Federal Credit Union continues to provide Financial and emotional distress by ignoring legal paperwork and not following bonded guardian decrees. It makes one feel victimized to bank with an agency that ignores legal documents and costs loved one money.

  Business response

  05/02/2024

  Dear *******************,
  
  Your correspondence to the Better Business Bureau (BBB) was received by Bethpage Federal Credit Union (Bethpage), and we appreciate the opportunity to review and address your concerns.
  
  In response to the correspondence, dated April 22, 2024, Bethpage has reviewed your claim and determined that this matter has been resolved. This was communicated to you during your recent telephone conversation with a Bethpage representative.
  
  We apologize for any inconvenience this has caused and appreciate you bringing this matter to our attention.
  
  If you need any additional assistance or have any questions, you can reach me at *************. I am available Monday through Friday, 9AM to 5PM, EST.
  
  
  Sincerely,
  
  
  *******************************
  Bethpage Federal Credit Union
  Member Advocate, Member Experience

  Customer response

  05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *
  
  
  
   
  
  

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ON 3/15 & 3/16 MY CREDIT CARD INFORMATION WAS USED AT BOWLERO AND A CHICKEN PLACE THIS IS CONSTANLTY HAPPENING WITH THEI COMPANY AND THEY DO NOT OFFER ANYWAY OF SHUTTING DOWN YOUR CARD OR LOCKING UP YOUR ACCTS . THIS COMPANY SINCE IT IS NOT OPEN SHOLD ALLOW YOU TO LOCK UP YOU ACCT.S THE ********** SYSTEM OVER THE WEEKEND WAS ALSO NOT WORKING . THIS IS THE WORST COMPANY

  Business response

  04/05/2024

  Dear *********,
  
  Your correspondence to the Better Business Bureau (BBB) dated March 18, 2024, was received by Bethpage Federal Credit Union (Bethpage), and we appreciate the opportunity to review and address your concerns.
  
  In response to the correspondence Bethpage has reviewed your claim, and as you are aware, your fraud dispute claim was successfully submitted as requested.  Our records indicate that on March 16, 2024,you contacted Bethpage via our online messaging center where a fraud dispute claim was submitted for an unauthorized transaction in the amount of $148.46 which occurred on March 16, 2024. Then, on March 17, 2024, you contacted Bethpage via our online messaging center where you submitted a second fraud dispute claim in the amount of $76.10 for an unauthorized transaction which occurred on March 17, 2024. Subsequently, on March 18, 2024, you spoke with a Bethpage representative via our contact center who submitted a fraud dispute claim for the above-mentioned transactions and placed a stop on your debit card.    
  
  Should you ever suspect suspicious account activity, please contact **************,where you can place a stop on your debit card, at any time, including after normal business hours.
  
  We apologize for any inconvenience this has caused you and we appreciate you bringing this matter to our attention.  If you have any questions regarding this matter, you can reach me at *************. I am available Monday through Friday, 9AM to 5PM, EST.
  
  Sincerely,
  
  
  *******************************
  Bethpage Federal Credit Union
  Member Advocate, Member Experience

• Initial Complaint

  02/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 12/5/2022 I purchased a product from Ecom Degree to show me how to sell on amazon, being that I really didt have the time to watch the videos like that I decided that I would sign up for the one on one mentorship which was purchased on 12/4/2022. This would give me access to someone who will be hands on with me and give me the guidance I would need to be successful at starting my business. After the purchased I reached out to *******, that was the guy who was supposed to be giving me the one on one training. He never responded to my text message. I emailed support and never got a responds back from them. I reached out in the group chats they had for all the students and was told to reach out to support but I had already done that. On 1/4/2023 I called my bank (Bethpage)to dispute the two charges, my bank said they would provisionally credit my account the money back while they do an investigation. On 4/3/2023 I received a letter in the mail saying that their investigation was done and that I wasnt getting my money back. Fast forward to 2/18/2024 I decided to login to watch the videos and the access was gone. I reached out to support from the Ecom Degree and this time I actually got a responds, they told me that being that I did a charged back they took away the access. I went back and forth in email about how my bank told me that I wasnt getting my money back so why was my access taken away when I didnt get my money back. So I want to know where did my money go if the bank said it wasnt refunded back and the Ecom Degree is saying it was charged back. I spoke to my bank and they refuse to open back the case to even look to see where did my money go or to help me.

  Business response

  03/25/2024

  Dear *********************************,
  Your correspondence to the Better Business Bureau (BBB) was received by Bethpage Federal Credit Union (Bethpage), and we appreciate the opportunity to review and address your concerns.
  In response to the correspondence, dated February 22, 2024, Bethpage has reviewed your claim and determined that, as previously communicated in a Notice of Final Determination dated April 3, 2023, you authorized and provided payment to the merchant. Therefore, although your dispute claim has undergone a final review, it remains denied as the transactions were authorized.
  We recommend that you try resolving the dispute with the merchant. We apologize that we cannot be of any further assistance on this matter; however, I hope this information helps bring clarity to the situation.
  If you need any additional assistance or have any questions, you can reach me at **************. I am available Monday through Friday, 9AM to 5PM (EST).
  Sincerely,
  *****************************
  Bethpage Federal Credit Union
  Member Advocate, Member Experience

• Initial Complaint

  02/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  pulled credit report without authorization

  Business response

  03/24/2024

  Dear ***** ****,
  
  Your correspondence to the Better Business Bureau (“BBB”) was received by Bethpage Federal Credit Union (“Bethpage”), and we appreciate the opportunity to review and address your concerns.
  
  In response to the correspondence, dated February 20, 2024, Bethpage has reviewed your claim and determined that on February 20, 2024, a credit application was submitted by you via our website for a Home Equity Line of Credit. As part of the application process, a credit report was obtained to determine your eligibility for the loan, which is why a credit inquiry from Bethpage appears on your credit report. 
  
  If you believe you have been a victim of identity theft, please contact Bethpage at ***** ******** in order to begin an investigation.
  
  I hope this information helps provide clarity to the situation.
  
  If you need any additional assistance or have any questions, you can reach me at ***** ********. I am available Monday through Friday, 9AM to 5PM (EST).
  
  Sincerely,
  
  ******** ****** ******** ******* ****** ***** ****** ********* ****** **********
  

• Initial Complaint

  12/28/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  FOR A WHOLE YEAR I HAVE NOT HAD INSURANCE ON MY HOME BECAUSE OF NO FAULT OF MY OWN. Now to have forced placed coverage on my home because someone over there dropped the ball YET AGAIN I am very annoyed, disappointed and moreso disgusted!!! In speaking to ******* she informed me that the reason they KNOW that Lloyds of ****** is my flood insurance carrier but keeps basically harassing us to send them information on who our flood insurance is is because the document thats on file is dark and no one knows where to send the payment to. THEN, she proceeded to tell me my homeowners insurance was sent to the wrong address because they googled where to send the payment INSTEAD OF LOOKING AT THE INVOICE THAT PROVIDED EXACTLY WHERE TO SEND THE PAYMENT. This is absurd and absolute incompetence! How is it that my family is penalized for the laziness and lack of integrity of the staff that are employed at Bethpage and its subsidiaries? Now to have forced placed coverage on my home because someone over there dropped the ball YET AGAIN is ABSOLUTELY insane! We do not have the money to an extra almost $4000 especially when we did absolutely nothing wrong year after year. This has been a horrible experience-the absolute worst actually. Its not only my home owners insurance, it was my taxes and now my flood insurance. This is absolutely bad business practice and egregious behavior from a bank with such stature. This needs to handled and rectified not at the expense of my family. I dont think anyone knows or even cares that, God forbid, something happened to my home that we would have no coverage to protect from us. That means my family would be on the street and lose everything weve worked so hard to obtain all because of the incompetence and laziness of someone who cannot simply PICK UP THE ***** AND CALL A COMPANY TO CONFIRM A ADDRESS TO SEND A PAYMENT INSTEAD OF RANDOMLY GOOGLING THE ADDRESS AND SENDING PAYMENT TO A RANDOM ADDRESS!

  Business response

  02/02/2024

  Dear *** and *******************,
  
  Your correspondence to the Better Business Bureau (BBB) was received by Bethpage Federal Credit Union (Bethpage), and we appreciate the opportunity to review and address your concerns.
  
  In response to the correspondence, dated December 27, 2023, Bethpage has reviewed your claim and determined that we are currently in discussions with you on a mutually agreeable resolution related to this matter.
  
  We truly apologize for any inconvenience this has caused and appreciate you bringing this matter to our attention. Bethpage is committed to its members,and we continually look for opportunities to improve our processes and controls to prevent similar issues from occurring again in the future with that said we have addressed the failure points with the appropriate teams. We hope this will ensure you have better experiences going forward.
  
  If you need any additional assistance or have any questions, you can reach me at **************. I am available Monday through Friday, 9AM to 5PM (EST).
  
  Sincerely,
  
  
  *****************************
  Bethpage Federal Credit Union
  Member Advocate, Member Experience
  

  Customer response

  02/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** And ***************************
  
  
  
   
  
  

• Initial Complaint

  11/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I submitted timely payments toward my BFCU Credit **** on 31 August 2023 ($73.00) and 22 Sept 2023 ($135.00). The issuing bank (BFCU) has confirmed payments were issued and received. Payments were applied to an "old" credit card number as my account number had been changed. I was aware I received a new card (Tap card), but it was not made clear my account number had changed. I have spoken with BFCU **** Services on many occasions and have been twice advised the payments would be transferred (most recently on 4/5 October by 10 October). I received a letter on 21 October indicating my interest rate has increased due to missed payments. I immediately called BFCU **** Services re: the "missing payments." I asked to speak with a supervisor as my payments were made timely. The representative confirmed the payments were pending. I agreed to withdraw my request for a supervisor but stated if the payments were not transferred, I would contact the State Attorney General. I also stated if I received another call, it should be from a supervisor. I have not received a call from a supervisor, the timely payments have not been applied to my account, and I continue to receive harassing phone calls.I would like the harassment to cease and the timely payments to be transferred and applied to my current card number. If you are unable to assist, I will move forward with contacting the State Attorney General. Thank you for any assistance you can provide.

  Business response

  03/25/2024

  Dear *******************,
  
  Your correspondence to the Better Business Bureau (BBB) was received by Bethpage Federal Credit Union (Bethpage), and we appreciate the opportunity to review and address your concerns.
  
  In response to the correspondence, dated November 7, 2023, Bethpage has reviewed your claim and determined that an error occurred when applying payments in August 2023 and September 2023 to your Bethpage credit card. This was corrected on November 27, 2023, and the payments were properly applied to your account.
  
  We apologize for any inconvenience this has caused and appreciate you bringing this matter to our attention.
  
  If you need any additional assistance or have any questions, you can reach me at **************. I am available Monday through Friday, 9AM to 5PM (EST).
  
  Sincerely,
  
  
  *****************************
  Bethpage Federal Credit Union
  Member Advocate, Member Experience
  

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I OPENED UP AN ACCOUNT AT ********************, MANY YEARS AGO, JUST TO HAVE A LOCAL ACCOUNT, WHICH I WAS USING TO CASH CHECKS, ETC. MY MAIN ACCOUNT IS *********** CREDIT UNION, WHICH I OPENED IN ****. SINCE THEY DON'T HAVE ****S IN NY, I USED BETHPAGE AS A SHARED ****, WHICH LET'S CASH CHECKS AND MAKE DEPOSITS AND WITHDRAWLS. I WAS ABLE TO DO THIS WITHOUT AN ACCOUNT AT ********************. BUT I OPENED ONE UP ANYWAY. NOW, ALWAYS USING MY *********** ACCOUNT FOR MY ****ING NEEDS, MY BETHPAGE ACCOUNTS WENT DORMANT. SO TODAY I GET MY STATEMENT FROM BETHPAGE AND LO AND BEHOLD, IT WAS CLOSED OUT, WITHOUT MY KNOWLEDGE OR ANY TYPE OF NOTIFICATION FROM BETHPAGE, LIKE AN E-MAIL, **** LETTER OR ***** CALL. ZERO-ZILCH-***** THE ***** AMOUNT WAS SMALL, $10.15 IN BOTH ACCOUNTS, SINCE IO NEEDED A MINIMUM BALANCE TO OPEN AN ACCOUNT THERE.SO I CALLED THE ***** NUMBER ************ AND GOT A CLUELESS CUSTOMER SERVICE REP, PUTTING ME ON HOLD 3 TIMES AND STILL REALLY COULDN'T HELP ME, SAYING I MUST HAVE GOT A LETTER 3 YEARS AGO, SINCE THAT IS HOW LONG THAT IT WAS DORMANT. I TOLD HER I DOUBT THAT HAPPENED AND I WOULD HAVE REMEMBERED A SEPARATE LETTER TELLING ME OF MY DILEMMA. SO I ASKED FOR A MANAGER. ***** GOT ON THE *****. I TOLD HIM WHAT HAPPENED AND HE WAS ALL APOLOGIES, BUT HE COULD NOTHING TO HELP ME SINCE MY ACCOUNT WAS CLOSED? I ASKED IF HE COULD REVERSE THE $5.59 SERVICE CHARGE AND HE SAID NO, GET READY. BETHPAGE SPENT $5.59 OF MY MONEY TO SEND $4.15 FROM A DORMANT ACCOUNT? I ASKED ***** DOES THAT MAKE ANY SENSE? RATHER THAN JUST SEND ME A CHECK FOR $10.15. HE SAID THAT IS THE PROCEDURE THEY USE. I AM IN THE **** MAYBE ONCE A MONTH AND ALWAYS HAVE TO SHOW MY LICENSE, WHEN I CONDUCT ANY BUSINESS THERE WITH MY *********** ACCOUNT. NOW, NO ONE COULD HAVE TOLD ME WHAT WAS GOING ON WHEN I WAS AT THE ****? HOW PATHETIC. HE TOLD ME TO GO TO UNCLAIM.ORG, TO CLAIM MY FUNDS. THERE WAS NO LISTING OF MY MONEY AFTER I FILLED OUT THE FORM? I AM A SENIOR ON A FIXED INCOME

  Customer response

  11/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  10/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am reaching out today to speak out against the Atrocities that BETHPAGE FEDERAL CREDIT UNION has put me through and that no other consumer shall. I applied last November (2022) for a used automobile loan . They voided my approved loan of 6.6% despite me following up with all necessary criteria. Try to get me to run my credit again Then say theyll work with first pull and then try to **** the rate on me despite me already getting approved . Ever since then they have been double charging me on automatic payments I requested this to be stopped 7x so far They do not care. They tripled my interest rate after failing to tell me Im receiving title and need to go to DMV. No issue I still paid every time on time They even lost my money for july 2023 payment which I made in branch as I do with all payments after this whole double charge fiasco and tried double charging on aug 2023 . I go into branch for Octobers payment the 16th and it says a late fee is pending for the 18th . I have requested the card not be charged but yet they continuously charge it in attempt to make extra $25 every time I had voiced my concerns and BETHPAGE FEDERAL CREDIT UNION has terminated my account. They sent me a survey on how I feel and I let them know Ive also contact the ****

  Business response

  12/04/2023

  Dear *******************************,
  
  Your correspondence to the Better Business Bureau (BBB) was received by Bethpage Federal Credit Union (Bethpage), and we appreciate the opportunity to review and address your concerns.
  
  In your complaint, you allege the following:
  Bethpage voided your initial loan application with the intention to process a second credit inquiry and increase your interest rate;
  Bethpage has duplicated payments on your account and will not cancel your recurring automatic payments; and
  Bethpage did not advise you that your interest rate is subject to increase for failure to transfer ownership of the vehicle.
  
  Loan Application
  
  Our records indicate that on October 27, 2022, you submitted a loan application for an auto lease buyout loan (Initial Application). On November 8, 2022, this application was withdrawn, per your request. Subsequently, on November 15, 2022, you contacted Bethpage via telephone to inform us that you wanted to proceed with the loan request and a new application was submitted (Subsequent Application);however, we found no additional credit inquiry made for the Subsequent Application. During the time period between the Initial Application and the Subsequent Application, Bethpages auto loan rates increased; however, as a courtesy, we agreed to honor the interest rate you were initially approved for on your Initial Application.
  
  Automatic Payments
  
  On January 6, 2023, you completed the necessary documentation to set up recurring automatic payments to be withdrawn from an account at ************ On January 11, 2023,you set up a secondary automatic payment via your Bethpage online banking which caused duplicate payments to be debited from your *********** account for both your January 2023 and February 2023 installments. Please be advised that both duplicate payments were rejected by ***********, therefore, the funds were not applied to your auto loan. Additionally, we have no record of any requests to cancel the recurring automatic payments you initiated on January 6, 2023; however,these payments have all been rejected by *********** due to a stop payment request. Due to multiple rejected payments, this recurring automatic payment has been cancelled. This was explained to you on October 16, 2023, by a branch representative.
  
  Interest Rate
  
  As part of the auto lease buyout process, additional action was necessary on your part to properly transfer ownership of the collateral vehicle, which included registering and titling the vehicle with the ********** of ***** Vehicles. This was explained to you at loan closing on November 17, 2022, and again via telephone on March 10, 2023. Bethpage also made multiple attempts to contact you via email between February 7, 2023, and March 30, 2023, to advise you that your rate was subject to increase if no action was taken on your part to properly transfer ownership of the vehicle, to allow Bethpage to perfect its lien on the vehicle title. In addition, your agreement to ensure Bethpages lien is perfected was acknowledged by you on p. 2 of the Closed-end Note, Disclosure,Loan and Security Agreement (Agreement) that was initialed and signed by you on November 17, 2022. Per the Agreement, if Bethpage is unable to perfect its lien on the collateral pledged for any loan, or the value of the collateral deteriorates significantly, the loan may be treated as a signature loan under a line of credit for the purpose of determining the Interest Rate, and the Interest Rate shall increase to the highest signature loan rate in effect at that time.  
  
  
  Current Status of Your Loan
  
  Once the transfer of ownership was completed, Bethpage was able to perfect its lien on the vehicle title in August 2023. As a result, the interest rate on your auto loan was restored to the original rate. As of the date of this letter, your auto loan account ending x4744 is in good standing.  
  
  Based on the information above, we have found that there was no error on Bethpages part during the loan application or loan servicing process. I hope this information helps bring clarity to the situation. However, should you need any additional assistance or have any other questions regarding this matter, you can reach me at **************. I am available Monday through Friday, 9AM to 5PM (EST).
  
  
  
  Sincerely,
  
  
  *****************************
  Bethpage Federal Credit Union
  Member Advocate, Member Experience
  

  Customer response

  12/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   You guys just want to beat around the **** and take zero accountability. You are lying through you teeth if youre saying I withdrew my application. Your establishment wanted to withdraw my application just to hit me with a larger rate, check the audio calls, you think Im lying.WHY ON EARTH WOULD I WITHDRAW MY OWN APPLICATION. PLEASE LET ME KNOW WHERE THE BUTTON FOR THAT IS. PLEASE LET ME KNOW WHEN THE CALL WAS PLACED TO CANCEL IT AND SHOW ME THAT AUDIO FILE. I needed that money ASAP and ***** charged me with $1500 more just because I had to RE FILE WITH YOU GUYS after you tried to outhustle me out of my interest rate. You guys are the lying sea urchins. I called Bethpage HOW MANY TIMES to fix the automatic payment issues, it went on for more than 6 months. I voiced my concern and you guys banned my account. Its clear you guys want to constantly play this defensive thing instead of offering a solution I have no choice but to pursue litigation at this point. And as far as the the Bethpage rep who claims I cursed at him. He wouldnt stop harassing me, so I told him to F off. I reserve the right to tell anyone and everyone to F off if theyre moving shady.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩