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          Business Profile

          Interactive Media

          Players' Lounge

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Interactive Media.

          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            The company is a Betting website i have played on for about 2 years. Upon the last couple weeks i have been randomly getting banned and money stripped from me by this company because they added new rules that players do not know about and then as of today 2/19/24 they permanently lost contact with me and stole 84.79$ out of my wager account because i was playing a game with my fiance. I will be getting with an attorney to end up sueing this company. But they are not reputable at all.

          • Initial Complaint

            02/06/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I ended up placing ****** and did well in them. I brought my account from $15.00 up to over $800.00. When I requested a $100 withdrawal they denied it due to me being under suspicion that I was abusing the system by creating unfair advantages for myself. I explained to them this was not true and was more than willing to show them any proof they needed, but they ended the conversation. I've attempted multiple times to reach out to them since then but they always end the conversation in a very rude manner.

            Customer response

            03/02/2024

            Better Business Bureau:

            At this time, I have not been contacted by Players' Lounge regarding complaint ID ********.

            Sincerely,

            *************************

          • Initial Complaint

            10/25/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Ive been making bets on Players Lounges app and Ive been playing since it started and Ive been getting scammed out of my money and the moderators are not paying me the money that I am winning fairly

          • Initial Complaint

            05/02/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Took $10 locked my account and ignored my request for a refund

          • Initial Complaint

            04/10/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            This platform is stealing money. *** had technical difficulties and instead of rewarding me a cancellation they instead forfeit the match and give money to the opponent even though the problems I endeared were completely out of my control. Something has to be done about them just taking money from solid customers

          • Initial Complaint

            04/03/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Company said, I couldnt withdraw my funds that I earned and contributed to my account because I didnt follow the companys policy by creating two accounts. The policy states one account per person. I only created one account and repeatedly explained that to the agent I was speaking with. They never asked if I would like to file a complaint, review the accounts or even look into it and attempt to further assist. They accused me of being a liar and stated that all money I earned will be seized. I feel this was very unacceptable and unprofessional. As a result of this experience, I would like my issue resolved and my money issued to me via check or deposited into my account, or the companys business to be brought to a close.

          • Initial Complaint

            09/02/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I was in a match with a person who cheats in the game I told support they told me I had to play or forfeit so I forfeit the match and i end up have a disagreement with the admin I was ma about how they handle things revolving my money while I was in another match the worker ***** locked my account then unlock it and told me not to do it again so I told him Imma get my money off this app after a few games then they could delete my account I just want my money and that I appreciate him and Ill ****** at him later he locked my account again I never called him outta his name so the fact he abused his authority is absurd and on top of that I still had money in my account in which he told me I had to wait to get my money I believe in there rule boo it doesnt say anything about having to wait to get your money he making me wait to get my money they cheat with the higher level I got pictures and all evidence I need they been cheating me for about a year different situations and form the looks of it Im not the only one they been doing this tk I promise I wont stop till the website down this the biggest heist of today

          • Initial Complaint

            08/17/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I deposited money in order to play the game's once I won and tried to redeem they refused to redeem my winnings and suspended my account for unknown reason with out paying me

          • Initial Complaint

            05/24/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            They have locked my account took my funds and refuse to help resolve the problem . I was blocked and ignored by them

            Business response

            02/11/2025

            We have successfully resolved the issue with your account, which was initially locked due to our system detecting a potential duplicate account. We are pleased to inform you that the account containing your funds has now been unlocked.
            If you have any further questions or require additional assistance, please do not hesitate to contact us.

          • Initial Complaint

            05/20/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On 5/17 I created a players lounge account to play 2K22 with one of my friends. I won every game and collected an amount of $378 in wins. I went to withdraw the money which left me with $369 and expected it to come on 5/18 due to the fact that I paid for the expedition process. I checked my account on the evening of 5/18 and I was shocked to find out that my account had been blocked with no explanation to why. I immediately contacted support and got an agent "*****" who said he would look into my account. But instead he blocked my phone from being able to contact support from my phone and he never answered my concerns or questions on why my account was blocked. I went a step further and got on my laptop to contact support online and spoke with a representative who is "******" he would not release any information to me about my account. The only information he could tell me is that it is locked until further notice. Neither representative could provide me with information regarding why they locked my account and what terms of condition rules I broke to have my withdrawal declined and account locked.

            Customer response

            06/19/2022

            Better Business Bureau:

            At this time, I have not been contacted by Players' Lounge regarding complaint ID ********.

            Sincerely,

            ***************************

            Business response

            02/11/2025

            Would love to try and resolve this issue, but the email provided in this complaint is linked to a user with no activity on our site.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          595 Metropolitan Ave

          Brooklyn, NY 11211-3655

          Visit Website
          (347) 687-2319

          Customer Complaints Summary

          17 total complaints in the last 3 years.

          8 complaints closed in the last 12 months.

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