Complaints

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  1. I was sold a new car with damages with a promise that they will be fixed (back window, passenger side, and touch screen).2. Inquiries were made on my credit report that I did not authorizes. I only authorized them to do *********** but after thoroughly going over the contract I saw I had the wrong loan. The Manager claimed that he would fix it by having me sign another contract which he promised it would be for ***********. But there name was not it. He got *********** but 2 other bank inquiries were made right after.3. In first contract I was not asked if I wanted a warranty, and the wrong loan company was used.4. I was given the wrong car insurance information when leaving dealership and the car insurance company had the wrong information on me.5. I was verbally told in front of witnesses that I was getting a $3000 discount for the car but that was a lie and not in contact.

• Initial Complaint

  03/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I would like to humbly request that you personally look into this fraudulent auto loan that was opened in the amount of $14,305.00 on my behalf, *************************** and please ***** me justice by closing this account. The fraudulent incident took place on Thursday, February 3, 2022. I went to ****************, located: ******************************************************************* to purchase the *** X5 that was listed on the ******** Marketplace for $42,398 I was told by named ******************************* that Cash price for the vehicle is $50,000, even though the vehicle was listed online for $42,398. He stated that the costs of $7,602 are dealership fees, therefore the vehicle price is $50,000. This is the beginning of a series of misleading incidents that took place by these unethical dealerships. I agreed to buy the car for that price for Cash since I liked the car, so I placed the total money on the table. They told me that regardless a credit report is required as standard procedure and I would need to do an identity interview which I did since I am on identity theft alert and have a freeze on my account. The salesman informed me that payments need to be made at another affiliate dealership at South Shore Mitsubishi, located: *************************************************************************** reaching South Shore Mitsubishi, I was told to sign electronically for final sale. I requested the hard copy of what I was signed; I was sent to another room to make the Cash payment, *************** disappeared without giving me a copy. I requested the papers, I was told it would be emailed to me within 24 hours. To this day, I haven't received any email of what they made me sign electronically. I was not aware that they fraudulently opened an auto loan account until I received a text message from ***************** I got suspicious since I wasn't given any papers, I followed the text message to log in the account. To my shock, I realized that an auto loan in my name was fraudulently opened for $14,305.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩