Business Profile
Online Retailer
Starluck Flowers LLCThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
02/18/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I ordered flowers that I thought was a local spot. Received an email confirmation then shortly after received a cancellation email saying the delivery is unable to be made and a refund will be given. I waited a few days no refund. Sent an email stating no refund was applied and received an email they were working on it. Waited another week and now after 13 days still no refund. Sent another email asking for a status no reply. This scam company needs to be shut down.Business response
02/19/2025
Hello,
***** ********* ordered on January 30, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 19, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
02/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** *********
Initial Complaint
02/18/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered flowers on 1/10/2025 and Starluck Flowers took payment of $75.17 then cancelled my order! Ive been emailing and have even called and have still not received a refund! When I called I was told that the refund was released on 1/12/2025 but that obviously was another lie because it is now 2/15/2025 and I have still not gotten it! My order #****** and ******** ***** customer service manager is the one who keeps giving me the run around saying shes taking care of it right now but again thats another lie! The refund policy says takes up to 10 business days but its been way more than that! Id really like my money back!Business response
02/19/2025
Hello,
****** *********** ordered on January 10, 2025.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 19, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
02/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I checked my account and it was refunded yesterday! Thank you so much for all your helpit got them moving! ??
Sincerely,
****** ***********
Initial Complaint
02/14/2025
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
My husband ***** ****** ordered flowers this morning then did not receive a tracking number. He then looked up reviews of everywhere saying it was a scam. Then trying to contact the business after the order was placed is horrific they just pass you around and keep telling me they cant find the order and one person said they cancelled it and sent a confirmation email but never did. We are fighting with the bank to try and get it disputed but we just want our money back and for this business to get shut down!Business response
02/17/2025
Hello,
***** ****** ordered on February 14, 2025.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 17, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
02/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ******
Initial Complaint
02/13/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
Transaction date 12/20/2024 I Placed [Order #******] for a Red and White Delight flower arrangement $39.99 Service fee: $9.99 Tax: $3.46 The dollar value is $53.44 I Cancelled the order the same day, 12/20/2024 Received an email on 12/20/2024 saying the order had been cancelled and $53.44 has been refunded to my ********** bank account was charged $53.44 on 12/23/2024 I have never received a refund in my account.I have called ************** about 4 times and every time they give me the run around and finally somebody will tell me they have it taken care of and I will receive a refund. I have still not received a refund of $53.44.Thank you,Business response
02/14/2025
Hello,
******** ******* ordered on December 20, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 14, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
02/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******** *******
Initial Complaint
02/12/2025
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
Dec 25, 2024, I tried ordering a winter blooms center piece on line for my sister that was dying of cancer, she since passed Jan. 12, 2025. Not long after the order was placed I received an e- mail telling me the local florist was unable to deliver & they are refunding my money that it would take 2 to 3 business days depending on my banks policies. They never refunded my money.Business response
02/13/2025
Hello,
****** **** ordered on December 25, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The order was subsequently cancelled on December 25, 2024 and a full refund was initiated.
However, we have been notified by the bank that the refund has been declined.
To resolve this matter, we kindly ask you to reach out to the bank directly and provide them with the attached receipt showing the declined transaction. They will be able to assist further in understanding and resolving the issue.
We apologize for the inconvenience.
Sincerely,Customer response
02/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
The Company had 10 business days to refund my money and they never did; and this was after they sent me the e-mail telling me my money would be refunded within 2 to 3 days depending on my banks policies, they lied. I went to my bank and told them I hadn't received my refund and I should have received it by now. It was about the same time frame I was scammed on my phone, they were pretending to be my bank and I fell for it; they had spoofed my banks phone number pretending to be calling from my bank. My gut feeling it was this company. They got $1,200.00 from my bank. Same card as I used to order with Starluck Flowers. I had to cancel my card and that's why they can't refund my money on that card. My bank declined because the card is dead, canceled. They refuse to take my new card number to refund my money on that. I had to cancel another **** card with the same bank as I tried ordering something else on my phone and it was strange that it took my name, address, tel. #, e-mail and asked how I wanted to pay and I clicked on MC and it wouldn't go through, couple hours later I received a call from the Company saying, I see you were trying to order a product from our Company but were experiencing a problem would you still be interested? I said yes. She e-mailed me an invoice to continue with my order. But found it strange that it had popped up with the last 4 digits of a MC. I didn't take notice of the last 4 #'s. I told the lady I was speaking with what do I do put in a new #? She said yes. So I did! Then I proceeded to scroll down and saw my sister's name and address the one I sent the flowers to. I got real nervous and asked why am I seeing my sister's name and address? I am not doing this order, sorry, told her that I had just had been scammed and I don't like what I'm seeing and I hung up. When I went back in my E-mail there was an invoice there with what I wanted to order, all I had to do is press to order. I just deleted it and called the # on the back of my card and canceled that card to. It looked like Starluck Flowers was spoofing my phone to grab another card number. I just don't trust that Company, every time I called them they always hang up on me. They were very rude!
****** ****
Initial Complaint
02/12/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered flowers online through Starluck and they canceled my order right away. They sent me an email letting me know I could expect a refund. Its been 14 days now, no refund and I keep getting the run around from them. I was helping my 13 year old son use his own money to purchase flowers for his girlfriend on Valentines.Customer response
02/12/2025
Better Business Bureau:
The company finally paid.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
********* ******
Initial Complaint
02/12/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
I call to order flowers! Then when I called back they told me they don't deliver in the area advertised in!Then you gave me this bogus confirmation number. ****** I want my $48.01 TODAY! Now they're not even answering the phone!I had to cancel my credit card and now I have to wait for the dispute process!Business response
02/13/2025
Hello,
******* ****** ordered on February 11, 2025.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 12, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
02/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ******
Initial Complaint
02/11/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered flowers and my card was charged. Shortly thereafter I got a call from them saying they couldnt deliver my order and would issue a refund and they still havent refunded my money yet.Business response
02/12/2025
Hello,
***** ******* ordered on January 31, 2025.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 8, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
02/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** *******
Initial Complaint
02/11/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered floral items from Starluck Flowers on 12/26/2024. I received an email from them shortly after I made my order saying that the order had been cancelled because the florist in the area was unable to make the delivery. They claimed that a refund had been issued back to my credit card and it would be within 2 business days. On 01/03/2025, I emailed them back saying that I had not received my refund yet. I received a response from them telling me that they were taking care of this right away. After several back and forth emails, I still have not received my refund. This place is a scam and should be put out of business.Business response
02/12/2025
Hello,
**** ********* ordered on December 26, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 11, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Initial Complaint
02/10/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
This company has misrepresented itself as a flower shop local or near your delivery spot. It is not in your location and is a third party firm working with local companies. It said it could meet my need so I stopped looking for help with my floral delivery. They told me hours later after the service that they couldn't deliver it....only after I called them.I reportedly recvd money back---so no money lost.Business response
02/11/2025
Hello,
****** ****** ordered on February 5, 2025.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 9, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
118 total complaints in the last 3 years.
118 complaints closed in the last 12 months.
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