Online Retailer
Starluck Flowers LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
02/10/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
On 01/29/2025, I placed an order with Starluck flowers. Less than an hour later, they said they cancelled my order, and would issue a refund. After waiting a few days, I contacted customer service to get a refund. I've been told multiple times that a refund "will be issued", yet nothing has happened. I just want my money back. I originally placed my order to surprise my wife with flowers, and this whole experience with being told a refund is coming, is extremely annoying. I spent a lot on flowers as well, so I want to have that amount refunded. Flowers aren't cheap, and continuously telling me a refund is coming but giving no updates, as well as not issuing a refund is a terrible way to do business.Business response
02/11/2025
Hello,
******* ***** ordered on January 29, 2025.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 11, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Initial Complaint
02/10/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered flower, they cancelled the order and did not refund my $75.17.Please help with reimbursement.Business response
02/11/2025
Hello,
***** **** ordered on December 27, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 11, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
02/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Still no refund.
Business response
02/14/2025
Hello,
***** **** ordered on December 27, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 11, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
02/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.I did get finally get the credit amount that was due. Thank you for pursuing this issue for me.
Sincerely,
***** ****
Initial Complaint
02/07/2025
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered flowers on December 23rd for a friend of mine on the 24th of December I got a text telling me that they cannot deliver the flowers because it was out of their delivery zone and that my money will be refunded. I have called them at least 4 times and every time I call they placed me on hold and when they came back they said to wait 5-7 days for the money to be *********** of today I did not receive a refund.Business response
02/10/2025
Hello,
******* ******** ordered on December 24, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 10, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Initial Complaint
02/07/2025
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On January 30, 2025, I ordered flowers for my mother-in-law in the hospital. I was told they would be delivered within two hours of the order. I received an email that my order had been cancel and the money would be refunded. The refund never arrived. Since then, I have contacted the company several times and responses are vague and automated. I have attached the email chain to this complaint.Business response
02/10/2025
Hello,
******* ***** ordered on January 30, 2025.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 7, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
02/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.I find it unfortunate that I had to contact the BBB in order to resolve this issue. Also, I did not receive the refund until 2/11/2025.
Sincerely,
******* *****
Initial Complaint
02/07/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered an orchid for my grandma in ******* on Dec 22, 2024. They were not delivered. Received two emails promising a refund which has never been sent.Business response
02/10/2025
Hello,
****** ********* ordered on December 21, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 8, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Initial Complaint
02/06/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Date of the transaction: 1/23/25 Paid: ****** I placed an order for flowers for a funeral but the order was canceled later that day as the florist in the area was unable to deliver. I received an email that a full refund had been made. The letter they sent said the refund should reflect on my bank statement in 2 days. I called on 2/3/25 to say the refund never showed up in my account and the *** told me it could take 5-10 days and we are now on day 13. I asked him what date was the refund made and he told me on 2/25/25. I also replied to the email about the refund on 2/3 and got a bounce back email from a customer service manager saying she was working on it. Her statement was a little confusing since I had already been told the refund was processed. At this point, it seems like it seems like I'm getting scammed.Business response
02/07/2025
Hello,
***** ***** ordered on January 23, 2025.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 7, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
02/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** *****
Initial Complaint
02/05/2025
- Complaint Type:
- Order Issues
- Status:
- Answered
I was looking to send flowers to a sick relative and saw the ad. It was very legit looking and said it would get me a local delivery. I ordered and they immediately took the money out. I received an email within an hour saying my order was canceled and that I would get a refund within 2 days. 3 days and no refund so I reach out and the emails are sounding like someone foreign. I disputed payment with my bank and am reporting them so hopefully nobody else gets scammed.Business response
02/06/2025
Hello,
***** ***** ordered on January 28, 2025.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on January 31, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Initial Complaint
02/05/2025
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered flowers on 1/18, they cancelled my order that same day but took the money out of my account. I have called and emailed them and have not received a refund. They tell me it has been issued and to wait 5 to 10 days, which I have done. Upon checking they tell me the same ******** is now Feb 5 and they have not checked to see what the problem is.Business response
02/06/2025
Hello,
***** ********** ordered on January 11, 2025.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 6, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Initial Complaint
02/05/2025
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered flowers on 1/27/25. After putting through on my bank card, was issued a cancellation notice. After several communications, still no refund. I now see reviews saying that this business is a scam.Business response
02/06/2025
Hello,
******* ******** ordered on January 17, 2025.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 5, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
02/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Although they have showed you a receipt that they sent to me on February 4, it is now February 10 and I HAVE NOT RECEIVED THE REFUND back into my bank account. I have responded to them twice to let them know that I have NOT received the refund but they are not responding to me.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* ********
Business response
02/13/2025
Hello,
******* ******** ordered on January 27, 2025.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 5, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
02/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ********
Initial Complaint
02/04/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
Order #******] (January 1, 2025)I flower bouquet to be delivered to a ******* ********* address. Charge was for $80.60. Later the same day I received annother email invoice indicating that I would be refunded. No communication from the company of any kind. My deduction after a quick ****** search: they did not have a partner florist in the area, so a refund invoice was sent, BUT no actual refund was credited to my CC. Clearly a little scam they run. No response to any of my inquiry. I will get a refund from my CC eventually but would like the company to refund for failure to complete service or delivery of product, publicly.Business response
02/05/2025
Hello,
*** ******** ordered on January 1, 2025.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on February 5, 2025.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
118 total complaints in the last 3 years.
118 complaints closed in the last 12 months.
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