Complaints

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When we purchased our car, as we were waiting to leave with it, brand new, we were told they lost one of the keys. They said they were going to look for it and if they could not find it they would replace the key. We have that in writing. After many phone calls to the salesman, the dealership and Hyundais customer service number, we still have not gotten a replacement. Its been about 6 weeks. They owe us a key at their expense and have so far refused to do so after always saying they will. Its at the point where it seems they simply will not do it.

  Business response

  08/20/2024

  General Manager, *********************, spoke with the customer directly regarding his concerns. The consumer knows and understands that a key has been ordered for him and once it comes in, ***** will reach out to him directly. Thank you. 

  Customer response

  08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   
  The company, advantage Hyundai called me and told me they are having issues getting a piece for the new key they still owe us. I do not consider this resolved as its been 2 months since we bought the car and they have still yet to replace the key they lost.
  
  *****************************
  
  
  
  
   
  

  Business response

  08/28/2024

   

   

  Good Morning 

  At this time the key has yet to arrive here from HYUNDAI / We have made HYUNDAI Corporate involved to help to facilitate the order but we have not received the key / when I spoke with the customer on the last inquiry I had informed him that I would reach out ASAP once we have the key however we still have a delay in getting it 

  Our parts director is involved and he will try his best to get answers and get the key as quickly as possible 

  Our apology for this delay 

  Customer response

  08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Although they did call me, its unacceptable it take 2 months to replace a simple piece of included equipment that they lost.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 7/29/2024, I entered into a purchase for a certified preowned 2021 Hyundai Elantra. The salesman contacted my insurance company and insurance was issued effective immediately while we awaited the finance agent. Due to inability to obtain the insurance binder as it was past business hours of my agent, we agreed to complete the sale on 7/30. We requested to see the carfax in advance if the finalization. On 7/30, I obtained a bank check to pay the vehicle in full and the dealer scheduled us for a 3:30pm pickup. At 2pm, the salesperson called to say the sale could not proceed due to an issue with the odometer reading. When we reviewed the carfax, this odometer discrepancy is noted. How is it possible that a dealer offers a vehicle that is not eligible for sale? I asked to speak with a manager to determine options and have not received any response. Additionally, I asked for a letter to remove the insurance that was already in place and have not received that either. The salesperson was ******************* and the sales manager is *************************. As there was no urgency to the sale, I really wanted to understand the options available not be told that I could pick another car- at a higher cost. We gave a $500 deposit via personal check.

  Business response

  08/01/2024

  General Manager, *********************, contacted the customer directly this morning. The customer was advised that ************** would try to solve the issue with the Carfax and the mileage discrepancy. If he cannot resolve same, ************** would try to find another vehicle to fit within his budget. If ************** could not do that, he will issue him the reimbursement of the $500.00 deposit. Thank you. 

  Customer response

  08/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  The GM of the dealership was extremely helpful and I appreciate his assistance with resolving this.  

  
  Sincerely,
  
  ***************************
  
  
  
   
  

  
  

• Initial Complaint

  06/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Went to dealership looking for a lease vehicle. Met with salesman ******************* who offered us the GV60 electric model for an all inclusive sign and drive deal. We accepted offer, insured car paid first month and DMV fees. Went back to pick up vehicle and sign final documents and were told we had an outstanding fee of $5000! Spoke with manager who said that was correct, called in ***** who now claimed he didn't remember the deal offered a day earlier. He basically lied to my face and denied the "drive and sign" deal. An absolute disgusting way to deal with clients. I wish we could take a legal action however I just want consumers to NEVER visit this dealership and NEVER deal with *******************.

  Business response

  06/27/2024

  I am pleased to advise that the General Manager for the Dealership has reached out to the consumer directly who stated that he will gladly assist her in trying to create a new payment solution. The consumer accepted and are in communication. 

  Customer response

  06/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  06/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Genesis of the North Shore is actively advertising leasing 2024 GV70 Advanced AWD electric SUV for $399/month and $4000 due at signing. When going in for the promotion, the sales representative ******************* tried to lease the vehicle 30% higher and said:- advertisements are not controlled by the store, corporate will make advertisements but they cannot honor them, or, in fact, the advertisements are intentionally misleading to get you in the door - the promotion for the year of the vehicle is for 2023 when the ad says 2024 - the model of the advertised vehicle does not match and is no longer made, but then cited the exact model number in the ad as the vehicle he was trying to lease - the fine print dictates that taxes or fees are not included and tried to read his own version of the ad that does not match the website - would claim that the state/federal tax rebate is making him lose money and would not honor it

  Business response

  06/25/2024

  The General Manager of the Dealership, *********************, has tried to reach the consumer via telephone and has not heard back from the consumer. Can you please have the consumer call ***** at the Dealership? Thank you. 

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 4/24/24 I brought my Hyundai Elantra to get a free oil change. After i dropped off car and they were ready to work on it, they called me to add more services to the vehicle which i refused and then told me that the oil change was not free and that my free oil changes had expired which ***** informed me about. I could not just drop what I was doing and tell them to forget the needed oil change and go get the car 7 miles away. But why did they not tell me when i delivered the car. i would have kept driving. I want a refund of ***** for this and for being a 20 year loyal customer to which they could not honor. That is not good business.

  Business response

  05/28/2024

  Good Morning 

  Yes the free oil changes had expired but **** is a longtime customer I have no problem refunding the payment. 

  Customer response

  06/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ***** *****
  
   
  
  

• Initial Complaint

  12/01/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Back in August of 2023, I trade in my 2018 Sonata for a 2020 Sonata. I spoke to the Financial Dir ***** who did the paperwork for the 2020 Sonata. I gave the necessary paper for the 2018 warranty that I never used on my trade in car. When I went in to his office to sign for the new car; I asked about the refund on the 2018 warranty. He said I took care of it and you should receive a check in 5 weeks. I haven't received anything. My husband and I called in October he gave all kinds of excuses stating I will receive the check in 2 weeks or they are backup in the office. The last time I called him in the beginning of November; he said I will call you back in 15 minutes, he never called back and now he makes my calls go to VM. I called the General Manager **** he's never in. I emailed him a week ago he never replied. Whenever I refinance a new car I always go to Advantage Hyundai and had a good experiences. The Financial Dir ***** should not give false information to customers. Again he agreed he took care of the warranty, and I should receive my refund. This should be addressed and I should receive what he agreed (Refund of $1500) upon and not to give false information to other customers Thank you

  Business response

  12/05/2023

  I am pleased to advise that on November 28th, 2023, the Agreement Cancellation Request was submitted regarding ********************* 2018 Hyundai Sonata, VIN #-*****************. Please note that the check is being made payable to ************************* for $1,365.20 and will be sent to his home address. The customer should receive the payment within two (2) weeks. 

  Customer response

  12/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****************
  
  
  
   
  
  

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Whats the temperature 11th 2023 I had my car towed to advantage Hyundai for ******************************* Hicksville ******** the car was towed there because it wouldnt start as of today which is the 20th. I received one phone call from some technician name ***** who said the car hasnt even been looked at this is ridiculous. I want to make a Complaint about the service at this location.no one other then the phone Operators answer the phone I have received one phone call no answer back from the service manager from the guy supposed to work on the car and no one else I want to make a formal complaint about the length of time they have my car with no body advising me what the problem is

  Business response

  09/21/2023

  The dealership has been in touch with the customer. It appears that after the inspecting the subject vehicle, the vehicle needs a starter. The dealership is in the process of determining if the customer wants to proceed with the repair. 

  Customer response

  09/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  I went to the AdvantageCare location and spoke with the service manager and we have worked out the problems. I thank you for your time, 
  *****************************
  
  
  
   
  
  

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Driving home from work on September 5th, 2023 at 6:35pm my 2014 Hyundai Santa Fe sport, which I purchased brand new in 11/2013 from Advantage Hyundai, stalled out in front ***** restaurant and I had to push it into **** **************, ************, fearing for my life. A Nassau ************* Officer stopped to ask me if I was okay, because he observed me pushing my vehicle off the road. When my car stalled out a Black Truck was tailgating me as he was exiting Route 135 Westbound. I called my insurance company, who sent a tow truck , and towed my disabled vehicle to Advantage Hyundai in Hicksville, **. I had an appointment the next day to bring my vehicle in for ANOTHER recall (Hyundai Campaign Number: ***) for the anti theft software update and engine hesitation, not the first time. The next ********************** from Advantage Hyundai called my home and spoke with my father, saying the engine in my car was blown and they needed all of our oil change and service receipts, which is incorrect. I will pay for an oil analysis to prove the car was maintained well. The recall stated if Hyundai suspected the vehicle was not serviced they could request receipts. I brought my vehicle to this same dealership. I previously made BBB complaints about their department for poor ******************************** was forced to do the repairs. Our family had owned 5 Hyundais at one time. Hyundai includes a 10 year ******* mile warranty which comes standard with the new vehicles and I also purchased an extended warranty directly from Hyundai. ******* also informed my father that he had 15 vehicles towed in to the shop and my vehicle would not even be looked at for at least 2-3 weeks. I would have to rent a vehicle for the 2-3 weeks, plus the extra time needed to repair the engine. I changed the oil according to manufactures recommendations and most of the time, it was done before the due date. I changed the transmission fluid and Anti-freeze , earlier than the dealers recommendation as well.

  Business response

  09/11/2023

  Advantage Hyundai (the "Dealership") has received *************************** (the "Consumer") complaint filed with the Better Business Bureau.

  The Consumer filed this complaint in a preemptive manner.
  

  The Dealership informed the Consumer of the Manufacturers (Hyundai Motors America)usual request for documented maintenance history of a vehicle for an engine replacement under manufacturer warranty coverage. The documented maintenance history is requested when the Manufacturer does not have records of the maintenance being performed.The Manufacturers records of a vehicles service/repair history include the services/repairs performed by a service facility licensed by the Manufacturer. If maintenance was performed by a third party, receipts from the provision of those services are necessary (or receipt from the purchase of the maintenance products if performed at home) for proof. This information was provided to the Consumer for his readiness to produce.
  

  The Consumers response to the information provided was to file this complaint against the Dealership. The Consumer should be aware: (i) the Dealership is not in control of the Manufacturers request for a vehicles maintenance history;(ii) the Dealership is not in control of the approval -or- denial of warranty coverage by the Manufacturer; (iii) the Dealership will only provide information upon the Manufacturers request; and (iv) the request for warranty coverage HAS NOT BEEN SUBMITTED DUE TO THE INSPECTION NOT BEING PREFORMED.
  

  Unless all of the vehicles maintenance was performed at a Hyundai licensed service facility, the Consumer should begin to compiling any documented records of maintenance performance.
  

  The Consumer provides no relevant information for a claim against the Dealership.
  

  With all due respect,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Advantage Hyundai

  Customer response

  09/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because Hyundai will go through all efforts to not repair my engine after I have two warranties. Who keeps receipts from ten years, No-one has records for ten years is unreasonable to request. I will need time to retrieve my receipts and Hyundai can tell me where to submit them.  I am ready to go to arbitration if BBB has an option for us to attend due to the fact of Hyundai's poor service as evidenced in many complaints on BBB and other websites.

  I request a reasonable amount of time to obtain my receipts and bring them to Hyundai. When I arrive at Hyundai I will take an oil sample to send out for analasis. Luckily I have many receipts and will go to a lawyer and arbitration.  requesting ten years of receipt's for all oil cages is ridiculous. The oil and all other fluids are cleaner than any mechanics car.  Hyundais response to my engine repayment is unreasonable and unfair for any company. Does Hyundai request ten year receipts from all customers or just my family to retaliate due to our prior legitimate complaints?I will be ready to file a Law Suit against Hyundai if needed and can not believe the trouble they're putting me through after having two warranties.

  Sincerely yours,

  *********************

   

  
  
  
  
   
  

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used car from Advantage Hyundai in ******** on June 22,2021. The finance contract for the car states that I have gap insurance through HPP. However, when I contacted HPP, they said they do not have my policy. I have tried to contact Advantage Hyundai several times to inquire about the gap insurance company, but they have been unable to provide me with the information. I am concerned that I do not have gap insurance and that I will be responsible for the entire amount of the loan if the car is totaled. I am requesting that Advantage Hyundai provide me with the name of the gap insurance company or provide me with a copy of my gap insurance policy."

  Business response

  09/07/2023

  Advantage Hyundai (the "Dealership") has received ******************* (the "Consumer") complaint filed with the Better Business Bureau.
  
  Attached please find the .pdf file titled *********************** Gap Form. The attached document indicates the ********* Insurance Provider for GAP insurance is ********************** Company.

  
  Respectfully Submitted,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Advantage Hyundai

• Initial Complaint

  06/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I leased a 2022 Hundyai on 9/30/22 for $398.98 a month for 36 months. On April 17,202/3with only ***** miles I began experiencing hesitation when driving especially on highways causing a dangerous situation.I called Advantage Hundyai and was told to night drive the car and wait for tow truck to pick up at my residence. The next day 4/18/23 **** told by service manager that it might take a couple of days to look at vehicle. A couple of days turned into weeks.. They told me I could not get a loner car, even after I was assured at time of lease transaction. I called corporate office and they were clueless. They advised me to call other dealerships in the area for a loner, I was laughed at after several attempts. Then on May 1,2023 I was notified by a personal consumer affairs agent by the name of. ******* she would be handling my case,#********. This was a complete nightmare! She requested a copy of work order from the repair shop and proof of our paying the monthly lease. We sent copies in and she never got back to us. She had all this information at her finger tips and still couldnt resolve the situation. We were without a vehicle for nearly 3 weeks and NO ONE TOOK ANY RESPONSIBIITY, in fact we were told this was normal for car issues at Hundyai. We were paying our monthly lease for a car we couldnt drive. I called numerous times at ******* with little if any response.To add insult to injury she called on May 8,2023 in the EVENING and offered $60. for a rental. The next morning 5/09/23 ******* the manager from Advantage ******* called and informed me that the car was ready and they found nothing wrong with it. Hundyai makes a quality vehicle, not so much quality or competent employees. We only want a fair resolution. Give us credit on our monthly lease for the days we were without a vehicle. Notify potential customers as to the ineffectiveness of Advantage Hundyai as a business. I will never go back to that dealership.

  Business response

  07/07/2023

  Advantage Hyundai (the "Dealership") has received ****************** (the "Consumer") complaint filed with the Better Business Bureau.
  
  By the Consumers own admission, prior to the approval of service the following information was provided: (i) the ****************************** had a full appointment schedule; (ii) there will be hold-up of the performance of any diagnostic or inspection (an exact timeframe was not given); and (iii) a loaner vehicle will not be provided. The Dealerships records show the vehicle was delivered on April 18, 2023 and was picked up by the Consumer on May 11, 2023.
  
  The Consumer stated the vehicle was suffering from a hesitation while in use.The Consumer could not provide a more accurate description of the issue. Accordingly,the Dealership first performed a diagnostic check on vehicles engine computer.No issue was found during this diagnostic check. The Dealership performed a few further operational tests on the vehicle. These operational tests of the vehicle could not be conducted successively. In turn, a few days time was required for the complete diagnostic inspection of the Consumers vehicle. The Dealership could not duplicate the Consumers concerns, the engine was working as designed.
  
  The Consumer was not charged for any of the services provided by the Dealership.
  
  The Dealership has done nothing wrong. The Consumer was provided all information prior to approving of the services. The Consumer was not charged for the services provided. The Consumer has not suffered from any damages which would merit, warrant or justify the reimbursement of one (1) lease payment.
  
  Regards,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Advantage Hyundai

  Customer response

  07/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩