Complaints

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I canceled a warranty that I previously bought for my new car. I canceled it the next day. I was told by the financial manager that everything was going to be taken care of. It's been 4 months and I still haven't received a resolution, money taken out of my bill. I have called numerous times. The business has never contacted me to let me know where we stand. They promise and promise but nothing has been fix. I am still getting a full bill for the full amount from their financial bank. Even after I told them I would report them with BBB and even take them to court if I have to.

  Customer response

  07/21/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Empire Hyundai of Jamaica regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The service branch at. Hyundai at 104-*********************************** ******, **********. I bght my car Elantra 2020 the 15th of May ** the Advisor ***************************. I have Ins. at Nationwide Policy# *********** It has been a month6/16 since I have been waiting for the part.for repair. I was bulgarized the April30 called police around ***** They came Monday at 4:00A.M. two female police,from ********. The Bronx I received the police report from Det. ******* by phone *************. My ins. Claim is *********- My ***** Adjuster who came to my resident was MrJ. GegenyJr license# ************* wrote parts that went over my deductable of$1000.He Wrote me a144.05 check My rear Window was repaired by safelite contracted by NW. I brought my car to Empire,so *************** had another adjuster come ****************** after I gave him the copy ofprevious Estmates of repair. I phoned NW * spoke to *** ***** who stated another check was coming for$755.95 He found more parts needed.I never met *********** talk to him by phone after Memorial holiday i began worried about my car. ************* closed My case before checking to see if my car was repaired. He before i rented acar for Funeral the17 to 19 of May . In June I have called Nationwide General inTexasAt ************ Ihave called the **************** inBelmoreN.y Nationwide. I visited the Hyundai Service Monday6/12 to see my car in the garage area i told **************** the previous week that iwould come tosee my car. On Tuesday i get acall from **************** That the part came * my car would be ready Wednesday . Wednesday comes MrW. calls to say he needed another part * that he has to get intouch with ***************** ordered the part It arrived ******** .I called ************* who could not reach ***** * **************** could not reach t********. I reached him. He told me all he needed to do was send him an invoice FAX. ************** told me he should have had the work finished in a week.Who will compensate forlack of enjoyment of driving my car monthlypayment$477

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a car at the dealership yesterday night 3/25/2023 and was misguided on how much the car was. The car was a trade in but they did not explain how much the car and have pressured me to sign the papers without telling me how much the car was.Once i realized when i got home that the car was too expensive for me to afford..There was so many hidden fees. When i went back next morning to complain to return the car because i did not about all the hidden fees and why they did not explain to me but make me sign. I went in to ask for a return within 12 hours 2 times and they did not allow it which is why i am filing this complaint.I feel like i was scammed and was misguided to a payment and did not see what i was getting into with false and mis communication which the sales rep should have informed me with.

  Customer response

  03/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **************
  
  
  
   
  
  

• Initial Complaint

  11/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I dropped my car to this place for service because the car was not taking gas as I was accelerating and when at red lights it would shut off and it was making some type of noise. It took them almost 2 weeks to diagnose the car and when **** from Empire Hyundai services finally called me with the diagnostics he told me once they fix these issues the car will be fine. I didn't get the car back from them until November 7th and I paid $489 since I have an extended warranty with a $250 deductible. After getting the car back it was still making the noise, shutting off and not taking the gas. When I called **** he told me to bring the car back. When he called me he said it something else that was wrong with car and required to pay more money in order for them to fix it. Now, I don't even know if that's really going to fix the car because the repair they did before didn't fix the problem. And I feel like I should not be paying for their mistake either because they should not have guessed what was wrong with the car. Acoording to **** when they did the diagnosis before they couldn't find out why the was having the problem because no code came up that was associated with the problem the car was having. Yet, instead of calling me to tell me they can't find out why the is having the problem for me to take it somewhere else, he went ahead and made me pay for things he didn't even know for sure was going to fix the problem. I am not paying another ***** because they should pay for their own mistake. Although I told him they need to make this right or I'll take it further he said there's nothing they can do his manager said I have to pay $100 or I can pick up the car tomorrow. Either they fix my car and give it to me or give me my money back so I can go somewhere else to fix the car. I don't have money to waste like that.

  Customer response

  12/12/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Empire Hyundai of Jamaica regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  09/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was recently car shopping and Empire of Hyundai said I could put a $500 deposit down and if I changed my mind it would be refunded. So I did so to hold a vehicle but then decided I needed a higher model as it included a snow mode. Being I am a teacher that was important to ensure I can make work. Empire did not have any more higher models so I went with another branch. I called for my refund and for over a month I have been chasing them for my $500 deposit back and they keep telling me "it has been processed". I have called, texted (screen grabs) and even my boyfriend called and they keeps saying "we will process it" and I am still out my deposit. Can you please assist as it has been almost a month and they keep telling me 2-3 business days. Thank You,*******

  Business response

  09/21/2022

  Good Morning **************** this office represents Empire Hyundai of Jamaica regarding the complaint filed by ****************************************** (ID copied above).

   

  My apologies for submitting this to you directly via email, but my client only received this message via regular mail.  Typically, my office and my client both receive BBB complaints, but, in this instance, I did not receive anything. 
  
  Please confirm receipt of the attached and add it to my clients BBB file.

   

  Thank you
  ***

   

  **************************** ****

  General Counsel

  Empire Automotive Group

  ***********************

  Customer response

  09/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  06/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On June 6, 2022 I of p purchased a 2019 Hyundai Tuscan Ultimate from the establishment. The price to purchase the vehicle I was told was the sticker price that was on the car which was about $32k. The company agreed to accept the vehicle I was currently driving at the time ****************************** for $6500. I debriefed my sales woman that I already was approved for car loan for the full amount by my ****************************** but the sales woman ****** told me I could not get the car for that price of $32k if I didn't finance with her Hyundai company because it was the special internet price. I asked her if she was sure and she said Yes. So I said ok and went along with it believing she was being honest with me. During the business transaction I pulled the 2019 Hyundai Tuscan Ultimate, the exact vehicle I was purchasing up on their website and it said it was $29,500 and I showed the ad to my my sales woman ****** and asked if this was their ad and the exact car I was purchasing and she replied Yes. I showed her the price they were advertising it for and asked why I was not getting it for that price and her response was that the sticker price of $32k included the factory warranty that was being transferred over to me. Again, I believed she was being honest and I've come to find out she was being dishonest again. I took a screenshot of the advertisement as proof.

  Business response

  07/11/2022

  I reviewed the deal with my sales rep and managers who dealt with ************************* , on this deal .

  I believe there was just some confusion on the selling price of the car and the trade value , which I will be happy to clear up with the customer . I will do what is necessary to clear up any pricing discrepancies with the customer .

  
  

  Customer response

  07/17/2022

  Better Business Bureau:
  
  Manager called me and we scheduled a meeting and then he cancelled and never rescheduled with **** have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩