Credit Card Processing Services
National Bankcard, Inc.
Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/27/2025
- Complaint Type:
- Order Issues
- Status:
- Answered
I went to fill out form started doing research on them they sent me a thing back saying all done and sign they already stored all my information I hope I didnt just get scammedBusiness response
01/28/2025
This merchant entered in their information into our website and filled out a preliminary application. We called and emailed the merchant it to inquire if they would like to complete their application. We have been unable to reach the merchant. We have deleted all of their contact information from our system.Initial Complaint
12/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I signed up to use national bank card for $14.99 a month after the first use of only using $70 national bank card actually took 36 of those dollars for themselves at that time. I realize that they were not charging me the agreed-upon monthly charge so I canceled my service with them on October 11. I filled out the proper form however they continued to take money out of my account which increased each month with the highest amount being $127.95 as recently as December 2. I contacted the company who just continued to gather more information for me confirm that yes they received my cancellation form. Yes, they received the terminal and that they were going to have it escalated.Business response
12/23/2024
Merchant's account has been closed and refunded $146.94. We apologize for any inconvenience this has caused.Customer response
12/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ******
Initial Complaint
10/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
the practice cancelled our agreement with National Bankcard on 8/14/24 due to their lack of providing the proper equipment as promised and incompetent customer service representatives. After receiving confirmation that our contract was termed on 8/14/24 they continued to charge us monthly fees and was advised today that the account was not closed as requested on 8/14/24. They gave no explanation and continue to deduct monthly fees despite the contract being cancelled on 8/14/24. After finally being transferred to ****** -a supervisor who advised that it will take up to 2 days after the next statement is released before the account will actually close and a refund request can be submitted which will take another 5 days. The company withdrew money from our account without consent and now will not fix the problem until it is convenient for them? This is unacceptable as the money should have never been deducted in the first place. The money should be refunded and the account closed today as this is their mistake. This company is awful and customer service is worse. I want the money refunded today and account closed!Customer response
10/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** ******
Initial Complaint
08/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I recently engaged with National Bankcard, following their promise to provide my business with a POS system. During the initial consultation, their representative assured me that the system would be delivered and set up promptly once I provided the necessary information.So they steal the information and ignore after they collect all the infoBusiness response
08/28/2024
This merchant was setup with a Dejavoo Z11 Credit Card Terminal and is now ready to begin processing.Initial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had a account with them had a machine and I trun it in now all I want is my money 150.00$ back and every time I call they put me on hold or switch me from phone to phoneBusiness response
08/28/2024
The refund we originally sent for $150 rejected. We resent the refund via ACH for the $150 and the refund went through and we confirmed with the merchant that they received it.Initial Complaint
06/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
**** from National Bank has been continuously calling my cell phone and leaving voicemails several times a week for over three months. I have never inquired about their services, as I already have a merchant account that I am happy with. I am very annoyed and hope the company reads this and resolves the issue as soon as possible.Business response
07/16/2024
********'s contact information has been erased from our CRM and lead will not longer be contacted.Initial Complaint
05/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I signed up with National Bank Card to process my credit card payments. They have been very misleading about the presentation of their fees. We agreed to pay no more than 4% per transaction with no monthly fee. For the last month, I realized the transactions amount to over 10% after the month of April this is unacceptable as the total fees and overdrafting of my bank account are over $142.95. This is theft and ripoff. They still advertise their service as the lowest in fees. Calling them they can't answer my question of why the fees are so much and direct me to another department that still has not refunded my funds.Business response
05/03/2024
We refunded this merchant $142.95 in fees. The merchant was not charged 10% for fees. Instead the merchant's deposits were held by the risk department because the percentage of declined transactions the merchant processed through their terminal exceeded 20% of their total sales. The hold was released on the account as a courtesy and two overdraft charges were also refunded to the merchant.Customer response
05/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Customer response
05/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
They charge outrageous fees, hold your funds due to "risk" transactions which are not on our business, wont give a direct answer of when the funds will be deposited or why they have been held other than the "monthly fees" that I did not agree to in the first place.I have been told my funds would be released on May 10th in 24 hours. called on May 13th because funds were still not released and was told they don't know when I would get my money.
*****************************
Business response
05/23/2024
We refunded this merchant $142.95 in fees. The merchant was not charged 10% for fees. Instead the merchant's deposits were held by the risk department because the percentage of declined transactions the merchant processed through their terminal exceeded 20% of their total sales. The hold was released on the account as a courtesy and two overdraft charges were also refunded to the merchant. We additionally refunded the merchant another $78. ******** has received all funds.Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Was told I could use my pgones NFC to process cards which was a lie. 2 weeks later i get a card reader in the mail. Lied about my phone being able to my phones nfc. I would have not used there service if i knew there was a totally differant external system needed used. Then no go ahead of yes i agree they remove 138 for my bank. No notice. Nor i have i ever used there service nor never will.Business response
05/16/2024
This merchant was incorrectly billed $138.00. Fees have been refunded to the merchant. We apologize for the inconvenience this has caused.Initial Complaint
01/02/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Provided extensive personal information to this company, based on 4.5 star trust pilot reviews before seeing the numerous complaints on BBB. Their phone numbers no longer work, and the emails I send do not go through. I've requested 3x that my application is canceled and my information removed from their database. The emails that did go through were ignored, and they continue to push my application through. I will be putting a freeze on my credit and advising my bank to block all charges. However, I want confirmation from the company that my information has been completely removed from their database.Business response
01/05/2024
On 12/27 we emailed this merchant that their application was declined. As per the merchant's request we have erased their lead information from our CRM.Customer response
01/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
12/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up with National Bank Card to process my credit card payments. They have been very insincere about the presentation of the product, and their fees. We agreed to pay no more than ****% for every transaction and no more than 3.% with certain bank cards like **** and ********. For the last three months, I realized the transactions amount to over 10% after the monthly fees on every transaction are added > this is unheard of. This is theft and ripoff. They still advertise their service as the lowest in fees. Calling them they mostly hang up the phone on me and when they answer they are very evasive and provide the vaguest answers. In addition, their handling of the chargeback is skimpy and unsatisfactory.Business response
01/09/2024
On 08/10/2023 we refunded merchant $245.85 for their month end fees to retain their business and we lowered their rates. On 12/05/2023 we refunded merchant $223.66 and lowered their rates again. On 11/09 merchant lost an incoming chargeback dispute from one of their customers for $416.32.
We have refunded this merchant a total of $469.51 and have lower their processing rates twice.
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Contact Information
538 Broadhollow Road, Ste 213
Melville, NY 11747-3638
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Get a QuoteCustomer Complaints Summary
27 total complaints in the last 3 years.
13 complaints closed in the last 12 months.
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