Business Profile
Banking Services
CitiHeadquarters
This business is NOT BBB Accredited.
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Complaints
Additional Complaint Information
Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
After finally filing an AG complaint over mishandled disputes on Citi's side over the past year, Citi has decided to close all of my cards as they no longer want to deal with validly submitted disputes. Citi sent letters falsely claiming that information on my disputes was "misrepresented". I have never once misrepresented a dispute and, again, this action comes from Citi's refusal to address validly filed disputes with extensive documentation. I have spent dozens of hours with Citi's Disputes and ERU teams, and with their technical team (at the ERU's request) on an issue that blocked the viewing of dispute responses from Citi. My issue snowballed as Citi has very incompetent employees in the ERU who happily do not fully look into issues, take the full month to not do anything but sit on your case, close cases prematurely, not understood issues, go on vacation and pass cases around so someone new can repeat the same, claim recorded calls (conveniently) don't exist, and state that they handle everything "professionally" after hanging up on clients. I have asked Citi what was misrepresented via ERU ********************* and they (of course) refuse to provide any information aside from repeating that my cards were closed due to dispute misrepresentation - I'm not clear how repeating my concern added any value, but it's another example of how incompetent Citi's ERU office is. Again, this is a serious allegation, it led to the closure of 4 of my 12-year old accounts, and is false in order to attempt to absolve Citi of any financial responsibility. Citi should provide specific information to back up their vague and false claim or we will move onto the legal side. Citi, provide (1) specifics on the concerning and false "misrepresentation" allegations and (2) options for appeal. The above should have been a simple resolution and I should not be filing this concern alongside numerous complaints and your F-rated BBB profile.Business response
02/07/2025
Citi will no longer respond to the customer’s complaints as we consider the matter resolved.Customer response
02/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Citi has never addressed my complaints.
Sincerely,
********* *******
Initial Complaint
11/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been a customer of ********************** Bank BRP credit since August 2019. My account has been up to date with no missed payments for that entire time. In October 2024, my family changed banks so I went into my account and updated my payment source in the beginning of the month. My payments are due on the 24th of the month. The Auto Pay was set up the same as my previous account and should have pulled the same way. However, on October 24, 2024 the Citi Bank BRP did not charge my account. Once this was discovered, I immediately contacted the company to figure the problem out after I manually posted a payment. The gentleman that I spoke with on the phone was helpful and he assisted as best he could. He advised me during that call that my account was up to date and it would reflect on my account online. The gentleman also stated that my payments would continue to be $285.00 due on the 24th of every month. On November 23, 2024 I logged into my account and checked to ensure that my payment would automatically be paid. My account online stated that a minimum payment of $285.00 would be posted on November 24, 2024. Today, November 25, 2024, I look at my bank statement and see that this company has charged my account more than double my payment. The charge was for $599.00. I immediately contacted the company again to speak with a representative in regards to this matter. The representative, *****, was somewhat helpful. ***** stated that the system did not make a mistake, but that it charged me for two months of payments. Because of the previous month, that was fixed previously. She did offer to file a dispute; however, said dispute takes a minimum of ********************* my account. She also stated that it also may not be approved which would make it not be returned to me. The company of Citi Bank BRP needs to be held accountable for the system that they are choosing to use. This system has caused multiple impacts to me both financially and credit wise.Business response
11/26/2024
Please accept this notice that we are investigating the customer's concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
11/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Citi-Bank placed a negative report with the credit bureaus concerning an amount on the credit card that I had disputed and a possible fraudulent charge on my credit card. I spoke with the Geek Squad at Best Buy concerning the charged amount and THEY could not verify what the charge was concerning. I had spoken to Citi-Bank representatives several times and THEY could not verify what the charge was on the credit card. After conversations with Citi-Bank, I closed the credit card and I received letters concerning the amount placed on the credit card and additional fee's by the creditor. I do not want compensation for this, I just want them to charge off this fraudulent transaction and restore my Credit Score back to its original amount of 788.Business response
11/25/2024
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. BBB ********Initial Complaint
11/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Best Buy Credit Services is charging late fees on a late fee and interest on a late fee. Payment made on card ending in **** on 9/11 for $55.48. The bill was paid late by 4 days and all previous payments over life account paid timely. A late fee was charged. We asked to have it removed and they charged another one and keep charging them as well as charging interest on a late fee. Criminal. I am requesting this practice be reported, have the late fees removed and account closed.Business response
11/26/2024
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 daysInitial Complaint
11/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
BBB Compaint Date: 11/14/2024 To whom it Concern:I would like to request help on a getting credit for the the ****** Citi Credit Card charges I didn't made from 3/9/2024 to 7/25/2024 and the damages that they have been causing me on my work sofware.I didn't realized that I didn't have my Credit Card with me only my ****** Membership Card because I use a diferent Credit Card for my daily purchases. When I realized that I didn't have the Card, Citi Credit Card with me, I called to Citi Credit Card to open a case on 9/27/2024. Citi reimbursed some of the transactions, but they don't want reimburse the total of the claims I was disouting and now I don't have access to see all the prior transactions on my Citi ********* well, I metioned to them that the Transactions for ******* are my work sofware which I set up the card in ******* System when I verly received the credit card. Citi sent the fraud alert to *******, and I am no able to get in my sofware and I have been losing money due to Citi error since September, I called many times to unlock the fraud transaction for ******* an citi has not done it.Last week I requested to speak with a supervisor at the fraud department and he was rude and he denied my request. Today I check my Citi Card and I dont have any credit and ******* (My work Sofware) I don't have access.Please help me with my request, I am so frustrated and stress out that they want me to pay for transactions I didn't made and I am losing thousandths of money (More than 10k per month) that I make for living and pay my bills and my mother chemotherapy, it is affecting me alot due to not having my work sofware and is only Citi Credit Card Fault. Amount or Money: Almost 3k + collateral damage for blocking my work sofware.I hope to get a favorable response soon,Thank you,********Business response
11/19/2024
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
11/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I made a huge overpayment to a payee to their online portal. I called Citibank to request a stop payment. I talked to several people who kept transferring me around and finally got someone to process the stop payment on 11/13/***** HOA was the payee I overpaid. We agreed they would do a ACH refund to my checking account and informed me to cancel the stop payment, which I did also on 12/13/24. Lo and behold I get an email saying 11/14/24 stating stop payment went through and that some payments I made online with my Citibank checking account did not go through. I tried calling ******* again this morning 11/14/24 and cant get a customer service **** I called their corporate office to no avail. I cant make any payments; my bank account is down by $41,000. This is a serious matter and I cant get a resolution.Business response
11/19/2024
Please accept this notice that we are investigating the customer's concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
11/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I opened a credit card through tractor supply ** and the issuing **mpany is citi bank. I dis**vered 3 fraudulent charges on the card and immediately called the fraud department to have them disputed. After investigation 2 of the charges were dropped. The third one they are saying I am responsible for even though I didnt authorize the transaction. I have called and spoken with someone twice stating that I didnt make this transaction and I received mail today stating that I am responsible for paying the fraudulent charges.Business response
11/19/2024
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. BBB ********Initial Complaint
11/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Company will not answer the phone Their virtual assistant is intentionally designed not to answer customers calls Cant get through Urgent problem they created Answer the phoneBusiness response
11/19/2024
Please accept this notice that we are investigating the customer's concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Customer response
11/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Checking into what???? What they already know. answer the phone. Its a problem you created. Ifound another problem yesterday Fix it PICK UP THE PHONE AND CAL************ I answer mine you dont Fix the problem Ill tell you what it is.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* *****
Business response
11/20/2024
We are currently working on this exact issue from the client under BBB case ID: . We will continue to investigate the customers concerns and will respond directly to the customer, if applicable, via phone, email, or mail within 15 days as previously advised.Initial Complaint
11/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My account was closed and the business stated due to late fees/ returned payments when I called to speak to them they refused to let me speak to someone higher up and stated that I could do absolutely nothing about my account being closed. I have never missed a payment since I opened the account in 2017.Customer response
11/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**** *******
Initial Complaint
11/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I recently opened a Citibank savings account and deposited a company check issued to me into this account. Right after my account access was blocked along with other credit cards account. **************** is unable to assist resolving the issue over the phone. I need this company to fix the issue and unblock my account and funds immediately.Business response
11/12/2024
Please accept this notice that we are investigating the customers concerns.
We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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Customer Complaints Summary
7,556 total complaints in the last 3 years.
2,817 complaints closed in the last 12 months.
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