Banking Services
CitiHeadquarters
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company has doubled charged me for multiple transactions due to their system error. This has caused my account to fall in a negative status and my child is stranded at the airport and I cannot help her due to this. I reached out and confirmed it was a CITIBANK ISSUE not merchant. They acknowledged it was their issue but refused to release the hold on the duplicate charges immediately. Which caused additional problems. This is not the first time this has happened. Charges were $270.33 $12.43 $19.99 $15.97 and $15.95.Business response
11/12/2024
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
11/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not able to make a payment online from my bank account. I contacted ******************** on 11/8/24 around 630 PM ET. Citicard representative who stated she was a manager (Agent code ******) ***** advised me that the online payment for personal loans were down and she could make the payment. I wanted to make the full payment and ***** advised that she could only process a certain amount over the phone. Due to her not being able to process the full payment as Citicard systems were down.....I requested a billing adjustment that would occur on 11/9/24 from interest due to Citicard systems being down as I could not make full payment online. Citicard rep ***** advised she could not do a billing adjustment so I requested the issue to be escalated.Business response
11/12/2024
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
11/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My ********* account was involved in the conversion from WellsFargo to Citi. As a part of the conversion my auto pay was not carried over. I was notified on 11/8 that the ********* account was ***orted at all 3 credit bureaus as being 30+ days late with a balance of $45. I contacted *********, as I've had this account for 10+ years, and it's never been late and has always been on auto pay. I was advised by customer service that there was a conversion and auto pay did not carry over. I have not received any information, phone calls , nor alerts from Citi that the account was past due. I was told that they could not contact me because they had not received my consent for phone calls. The *** processed the payment of $45. The *** attempted to step me through the process of adding auto pay, however, Citi uses a system Plaid and it would not validate my ********** a consumer I was harmed as a result of this conversion. I am requesting that Citi re-age the payment account history to remove the negative ***orting at all 3 major credit ***orting bureaus. I would also like contact from the company.Business response
11/12/2024
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
11/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Please either externally transfer the remaining $301.00 in my checking account *********** to my external bank ending in 3363 or issue a refund check to the address on file. Please then close my checking account and confirm the same. Ever since my credit cards were closed, I can no longer make transfers or service my own checking account. Error message is attached. I have called multiple agents, all of whom say they cannot do transfers over the phone (very helpful). I have already troubleshooted this on multiple browsers with cleared caches/latest versions and cannot access the app due to my closed credit cards.Business response
11/11/2024
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Customer response
11/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:No response has been received.
Sincerely,
********* *******
Business response
11/13/2024
We are currently working on this exact issue from the client under BBB case ***********. We will continue to investigate the customers concerns and will respond directly to the customer, if applicable, via phone, email, or mail within 15 days as previously advised.Customer response
11/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Im waiting for the check to be received for this closed account. I did speak with the individual in charge of this complaint, and they said they found no technical issues with their Tier 2 team despite there clearly being issues that Ive provided. This is why technical issues continue and continue with this bank, there is no one on the technical team who is serious about resolving for their clients, and is the reason I am closing my account.
Sincerely,
********* *******
Initial Complaint
11/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have tried several times to contact the related creditor who flip flops between the debt department and accounts payable for the above accounts. I have requested copies via BBB and CFPB as per the 2019 FILED 1099 C forms as debt was reported at as loss and/or charged off. The company is using unfair practices attempting to collect on a debt that was to my understanding written off. I would either like a resolution of removal of charge off from my credit report, along with derogatory remarks and/or a copy of 1099C to refile my 2020 (income) tax return. Note: account sold on the below date as Im requesting 1099C for tax purposes Best Buy account ***************************** Account **** **** **** **** ************** Balance ******** Charge-off Date: 11/15/2019Business response
11/12/2024
This case is regarding another entity of Citi that is not serviced by us. We have forwarded the complaint to the appropriate group within Citi who will respond directly to the customer, if applicable, within 15 days.Initial Complaint
11/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
My request is simple, cease billing fees on top of fees. Adjust them & close the account at a 0 balance. Background: Since it's an annual fee and the ONLY fee billed to the account, it only generates 1 bill a year & gets overlooked. 7/16/24 $69.99 was billed due around 8/4/24. Once my error was realized, 10/14/24, I called & spoke 4 different representatives, sent payment of $69.99, moved the future annual charge to a different creditor that bills me monthly (where it will get paid timely), requested the removal of all associated ******************* of the Best Buy account. To my knowledge as of 11/8/24 the adjustments nor cancellation has occurred & the account appears to continue to accrue fees on the fees totaling $74.42. Talking to 4 different representatives hasn't resolved the ************* website doesn't seem to provide ability to communicate or resolve the relationship.Business response
11/12/2024
Please accept this notice that we are investigating the customers concerns.Customer response
11/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:My rejection response: I reject the 11/13/24 Best Buy/Citi response of "Please accept this notice that we are investigating the customer’s concerns." as a resolution.My original 11/8/24 request: Cease billing fees on top of fees. Adjust them & close the account at a 0 balance.***** ******In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ******
Business response
12/06/2024
Please accept this notice that we are investigating the customer’s concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Customer response
12/09/2024
Better Business Bureau:
I have reviewed the response "Please accept this notice that we are investigating the customer’s concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days." made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[I've not received an email, or mail within 15 days and telling me that they'll respond directly to me, if applicable, isn't resolution.]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ******
Initial Complaint
11/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a bank account with ********************. They locked my account stating they needed verification and that I would need a verification letter. I have yet to receive the letter and would like to know how to get the account closed and my money back to me, they are refusing to speak to me until I get this letter. They have all of my hard earned money over the last 2 weeks. They will accept deposits from my employer but will not give me my money. I would like a resolution to getting my money back and this account closed.I plan on filing a police report as this is theft.Business response
11/11/2024
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
11/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
they closed my account with no notice before and didnt give any reason "and i lost all my points as wellBusiness response
11/11/2024
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
11/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On multiple occasions, I attempted to initiate a wire transfer from my Citibank account, but the bank has repeatedly prevented me from doing so. I have spent over 5 hours speaking with Citibank representatives, who have assured me each time that my account is in good standing. Despite this, they have not provided any clear reason or resolution for the inability to send wires, which is causing significant delays for an important payment I need to make.This problem is unusual, as I have previously been able to send wire transfers from this account without any issues. Each time I attempt to resolve this with Citibank, I am given generic reassurances but no specific solution to address or resolve the problem.Business response
11/11/2024
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
11/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have not been able to use my account for 2 weeks and now I am late on all my bills I made the account online and it's has been over 10 days they never sent me a letter now I can't even see my account they are holding my money hostage below is my Citi Reference Number: *********************Customer response
11/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ******
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Customer Complaints Summary
7,551 total complaints in the last 3 years.
2,810 complaints closed in the last 12 months.
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