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Initial Complaint
12/12/2024
Complaint Type:
Service or Repair Issues
Status:
Unanswered
The business failed to respond to the dispute.
On 12/11/24 I purchased 6 boxes of Topps The Brooklyn Collection. The amount of $1289.94 was deducted from my account. ********************** did not generate an order or order number. I called and was informed that they did not have an order for 6 boxes. They where able to locate the order then I was told it was declined. When I informed them it was NOT declined I have the money missing out of my account I was told tough luck. I was the 35th person in que when I called. This was a topps sales platform problem. I am now out $1289.94 with no order. Now that is sold out they will not process the order even though they do have additional stock to pull from ( damage , missing during shipment and etc)
Initial Complaint
12/11/2024
Complaint Type:
Service or Repair Issues
Status:
Unanswered
The business failed to respond to the dispute.
On December 21st 2023, I made a purchase with ************************** on their website. The estimated arrival was between March and April. It was delayed to being arrived between ********** June, I started reaching out to them about my order never being shipped. The agent said that they are still working on my order but if I wanted to cancel, I could and get credit on their website or be reimbursed via my original method that I paid with. I reached out several more times. The next few times they said again that they have no updates but if I wanted to cancel I would only receive credit for their website. This is my first order with Topps. They couldnt deliver my order and want to give me site credit but I do not want site credit. I want reimbursed by my card or I want the exact product that I ordered and they promised to get to me 7 months ago.
Initial Complaint
10/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Second time Topps cancelled my order after I bought their products . First was a card release , second was the Topps update release yesterday. I got my credit card showing I ordered and Topps site says it was ordered then today its cancelled. Two times in three weeks this has happened.
Customer response
11/15/2024
Better Business Bureau:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ********.

Sincerely,

****** ********
Business response
12/05/2024
We looked into two purchases associated with the email address on this submission.
We see the orders were not authorized by the credit card company. This is not something Topps has control over. Looks like the information entered did not match the issuing bank records to authorize the purchases.
Please contact the issuing bank on the credit card(s) used.
Customer response
12/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Thats not true Ive ordered since with the same card. You canceled the orders . Now all your Topps chrome cards have indents all over them. I bought two megas and all of them are trash now . *** posted it on card sites and Im one of many. You canceled close this s*** Im done buying Topps

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ********
Initial Complaint
10/03/2024
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
To whom it may concern,I recently purchased 7 packs and 3 boxes of 2024 Tennis Chrome at the ** Open in **************They were several cards missing in one of the packs as well as the boxes. I contacted them on 9/17 to inform them about it and provided photos of one of the single pack with the missing items. I was notified that a replacement would be sent on 09/24/24. I had to create an account online to check the status of my replacement. As per Topps' website nothing was ordered nor shipped as of today. This is a highly fraudulent behavior and I wanted to make sure that other customers don't get scam by this **************************** you for looking into this *********** regards,
Customer response
10/28/2024
Better Business Bureau:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ********.

Sincerely,

******** *********
Business response
12/05/2024
Topps has a procedure we instruct collectors to participate in if there is a missing guaranteed item from their purchase. We see the collector has submitted for the missing item on 11/18/24. We are waiting to receive the proof of purchase in the mail from the collector. Once we have this, it may take 2-4 weeks to process the submission. If the proof of purchase was sent in, please share the tracking information for us to help try to locate the mail to process the submission.
Customer response
12/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

All the information was provided to this company and nothing was sent to my attention as of today (12/05/2024)

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******** *********
Initial Complaint
04/29/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I participated in Topps "MVP" buyback, and used that credit and out of pocket money, to purchase a Topps Update Chrome Hobby Box.I submitted 2 claims on 11/28/2023 for a missing Auto card and a factory print line on the numbered card.Topps had not responded, so on February 4th 2024 I emailed Customer Support.The first email talked about a redemption, which I never said anything about a redemption.Then they talked about me paying for a shipping label to mail items in.I decided to not send in the factory damaged card because I don't trust Topps with anything at this point.They continue telling me that I need to pay for a shipping label to mail in a wrapper, UPC and date codes (whatever that is), and the receipt (that is electronic).Why can't I submit photos? I've already submitted the receipt.I don't understand why I have to PAY for Topps wrong doing.At this point Topps has stolen from their customers.
Customer response
05/26/2024
Better Business Bureau:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ********.
In a separate email from the Claim I submitted on Topps website, they have told me that is the only way to handle claims. Is for the customer to pay more money, to send items in for Topps mistake.
I no longer wish to deal with Topps.
This claim can be closed.

Sincerely,

*****************************

Business response
07/08/2024
Product Defect Instructions - Terms and Conditions
1. Review your shipping address on the Product Defect page, and if necessary, edit the address to make corrections.
2.To help us evaluate your request, we require your Product Defect submission to include the following:
1) A Missing Hit/Damage, which can be submitted through your Topps.com account
2) Proof of purchase from an authorized distributor, including a copy of sales receipt with store information included)
3) The date code from the box (if a full box was purchased)
4) The individual defected item(s)
3. Print Packing Slip and Shipping Label (this is not pre-paid) and drop off or arrange for your package to be picked up. Submissions should be received within 4 weeks of entry or will be closed without being processed.
4. Please allow up to 2-4 weeks for your Product Defect submission to be processed once it is updated to a status of received in your Topps.com Account.
We recommend before mailing in your Product Defect, please take pictures of your submission for your records. Properly protect any cards submitted before shipping. We recommend sending all requests in a fashion that provides proof of delivery. Please note that we are not responsible for lost, stolen, damaged, delayed, or misdirected mail.
Topps will replace any Topps produced card that is determined to be damaged or defective during our production process from any current-year product (only), while supplies last. Topps is only able to issue replacements for current-year products due to available inventory. Once a product has reached its one-year anniversary, we no longer hold replacements for that product. Following our determination that a Topps produced card was damaged or defective as a result of our production process, Topps will send a replacement of similar value from the same sport (same card not guaranteed) to your previously verified shipping address.
Once your Product Defect submission has been shipped to Topps and your tracking shows it has been received, please allow up to 10 business days for your claim to be updated to a status of received from the date tracking shows delivered. You will receive a notification once your submission is received for processing.
Topps reserves the right in its sole discretion to deny any Product Defect submission for any reason. Ineligible Product Defect submission may not be returned to the consumer. Please note that Topps does not replace individual cards that are purchased from any secondary market or any other unauthorized distribution method.
Customer response
07/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ********
Initial Complaint
04/15/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been waiting on a redemption autograph for ************************* since 6/11/19. I got very excited several weeks ago when I got notice the item was shipping. However I was very disappointed to see that the card listed for redemption had changed to a much less valuable player and for a card that wasnt made for more than two years after my redemption. I contacted Topps about this issue only to be told this was the correct card all along and to please send pictures of my ordinal redemption to prove this is incorrect. Thankfully I still had the redemption card to prove the error and follow the steps stated in the email. Topps is now ignoring all my emails so Im reaching out in hopes of resolution. I have the email chain from topps proving the mistake and they wont correct it. It was also disappointing I had to provide proof they were wrong when common sense would realize I cant redeem a card for two years in the future. Absolutely horrible way to treat a long time customer after patiently waiting almost five years for their card to be made.
Customer response
05/09/2024
Better Business Bureau:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ********.

Sincerely,

***************************
Business response
07/08/2024
Per the Terms and Conditions of the redemption program (link below):
If the completed card is not available in 15 weeks, you may request a substitution of equal valueas described below. Topps reserves the right in its discretion to deny a substitution request at any time based on the status of the redemption card due to you (as determined by Topps). This includes substitution requests made through the consumers redemption account on Topps.com, which may be reversed.
In addition, Topps maintains the right in its discretion to substitute a new card if the card you are submitting the redemption for cannot be completed and Topps determines it is to be uncirculated.
The card redeemed by the consumer is "uncirculated".
*************************************************************************
Initial Complaint
04/05/2024
Complaint Type:
Delivery Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
I was in and out of *********** since my order in 2015. (Ive been clean the last 8 years. It had completely been forgotten) I spent $74 on a large order of cards from my online portfolio. (Which I own!) I had made a few orders in between 2015 and 2021 and received them all. Then in 2023 I made an order. I waited and waited and eventually checked tracking. (I had no clue you could it is a very basic yet confusing mess of a site and I never had any problems before) There wasnt any. And this showed my purchase history. Which includes my 2015 order which must have never shipped and I completely forgot about. Ive messaged Topps sooo many times since July 2023. No answers. Just a worker trying to get help from a manger. The program has been dead for years and the cards are no concern to them. But Im out the shipping money plus the value of the cards in my portfolio. (Which I bought each one! Some direct from Topps back then!). I dont want to be taken advantage of anymore by this company. Ive let many issues slide and so have many other people like me. Id love some help. Thank you
Customer response
04/29/2024
Better Business Bureau:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ********.
My guess is they think it will blow over and Im a small fish.
Sincerely,

*************************
Business response
07/08/2024
All of our records show the orders placed by this consumer to take delivery were shipped. Due to how much time has passed, all tracking details have expired. We do not have any packages returned to us as being undeliverable for this customer. This indicates the order was shipped and delivered to the address on the order.
Business response
07/29/2024
All of our records show the orders placed by this consumer to take delivery were shipped. Due to how much time has passed, all tracking details have expired. We do not have any packages returned to us as being undeliverable for this customer. This indicates the order was shipped and delivered to the address on the order.
Customer response
07/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have sent info showing there was NO tracking so theres no way they can say it was delivered and Ive been in contact with them for over 2 year about this (saying they needed help from the management) and not ONCE did they tell me it was delivered or they have info indicating that. They wont even put the cards back in my portfolio at least. The product is dead and Topps lost money so now theyre taking advantage of a dead program and time lost.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************
Initial Complaint
03/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a few complaints I need help with and I keep asking for a supervisor through the Topps email system and I'm getting no where.1. Since 11/6/2023 I have been trying to confirm you received the Welbyn ********* Superfractor Auto that I sent in due to it grading a 7 and customer service confirming they will have the card remade. 2. For the ********** Club last year, I didn't receive any emails for presales as I was on the unsubscribe list. It took your company 12 months to figure this out when I emailed in at least 20 times on the issue of never knowing when presale was.3. At the Nationals my sons and I purchased 10 boxes of the Topps Chrome Jumbos and each day we went up to the booth we were told you ran out of the redemption packs. We ran into ************************* and told him and he said to email in. We also spoke to a manager at the booth who told us the same thing.4. We were told via email that they would put some hobby boxes and things together as a care package for my sons to open and it would be shipped. That was months ago and we still haven't received anything.
Business response
07/08/2024
The consumer has been working directly with Topps CS team to handle all inquiries through resolution.
Initial Complaint
03/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The in question company sells sports cards. I purchased a box of cards that contained a hidden redemption card with a unique code attributed to it. This basically means you reveal the code, input it into their website and they in turn send you the actual card. I have been waiting since August 2023, with multiple promised shipping dates come and gone. At this point, the product I bought from them was no more than a piece of garbage, given that I have not ever received the actual card.
Business response
04/08/2024
Our redemption process typically takes up to 15 weeks from the date of submission. While we work to expedite this process as much as possible, we wanted to inform you that your redemption took a bit longer than anticipated and has recently been completed. Your redemption will be shipped within the next 2 weeks, if not sooner.
Initial Complaint
01/30/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Recently I had sent some cards in for damage replacement. It is stated on the form that Topps will send a replacement of similar value (same card not guaranteed). The cards I received back are nowhere near similar value. First was topps *********** i sent $379 (comped off most recent sales via ************************** or cheapest available on **************************************** /99 - $100 ************************* /99 - $20 *********************** /25 - $29 Shohei Ohtani /50 - $220 *************** /50 - $5 ******************* / 50 - $5 I received back $50-90:Ohtani **** Cherry Tree - damaged 2nd was the Topps Update *********************** Auto /25 $140 ($300+ at release)replaced with ************************************* (BSA-VG) Baseball Stars Gold Parallel Auto 2/50 - similar cards (action stars **** auto /25) selling for $50-60
Customer response
02/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************************

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