Business Profile
Fashion Designers
Christian Dior, Inc.Headquarters
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered the holiday platinum gift for their platinum tier members and the gift was a snow globe (before they sold out). Order was shipped but required signature confirmation. I work in a hospital and am not able to be home for deliveries. I contacted customer service and requested my package be held for pickup. The request was not completed in time and package was returned to sender without any opportunity for me to pick up. *** said they never received a request from **** to hold the package and were unable to do anything as the shipper locked all options so this is a failure on ***** part. No one at **** was able to help despite multiple calls and a request to speak with a supervisor. I was really looking forward to this snow globe and have been platinum for years with multiple purchases over the years. The snow globe is now sold out and the lack of action on ***** part has made me rethink whether I should continue shopping with them. I would rather spend the money with a retailer that is able to provide high quality and timely customer service. **** needs to reevaluate their processes and policies with regards to shipping. I have never had so many issues getting my order delivered with any other retailer. The replacement platinum gift is a far cry from the snow globe that I was supposed to get. **** should also make enough holiday gifts for all their members since they clearly know how many members they have. I am so disappointed with this experience with a company that I previously held in such high regard. Most luxury stores are distinguished by their willingness and ability to provide excellent customer service and **** has fallen severely short.Business response
12/23/2024
Dear ******* *****,
Thank you for contacting us regarding your perfume and beauty purchase. I am pleased to confirm that we have received your inquiry and have taken action to address your concern.
In order to provide you with the best possible assistance, I have contacted our counterparts at Parfum Christian Dior to request a follow-up on your behalf. However, please note that any communication on this platform is sent to Christian Dior Couture and we do not have visibility or information on Parfum Christian Dior matters.
Therefore, I kindly recommend that you follow up with Parfum Christian Dior directly for further assistance. You can reach them at the following contact information: Telephone number: ************, E-mail address: *********************************.
If you have any further questions or require any further clarification, please do not hesitate to contact us directly. We are committed to providing excellent customer service and will do our best to assist you with any further inquiries.
Sincerely,
Christian Dior CoutureCustomer response
01/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* *****
Initial Complaint
12/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
**** has promised me an exchange replacement, but they haven't deliver the promise! I bought a pair of earrings from **** Rome boutique in 2021, It was a special limited edition and the display model, I paid retail 330 Euro ( Approx. CAD $510).in June 2024, I noticed there was missing ******* *****. Because I live in *********, thus I visited the local Dior boutique Hotel ********* for repair. I was assisted by a supervisor, a sale staff, and a manager. All three of them examined the earrings carefully, and confirmed that is considered manufacture defect .The pair was special limited edition, although **** usually provides 2 years of warranty ( I was a few months over ), they agreed to replace them with a new pair as I like. On 2024-6-23, After I emailed the original receipt and the new pair I chose. The Store Manager ***** confirmed that I can come in to complete exchange. Shortly after she emailed me saying that the original receipt does not matching the product. In order for her to help me, I must find my correct receipt with Dior Rome.I have exchanged many emails with Dior Rome, Explained that they sold me the pair of defective earrings and the sales staff has made mistake on the ***** thus the receipt does not match the products. I asked Rome to send corrective receipt, so I can exchange with Dior Vancouver; Alternatively I can also exchange in ****** during my visit in September.After many emails, Rome staff ******** replied he will communicate again with **** Vancouver, and provided the solution, but he vanished.I have contacted **** head office many times and still no solution. I was told by The E-Commerce manager that if **** Vancouver boutique has promise me the exchange, I must speak to the store again.I have been battling 6 months with ****, and many emails and calls. For a customer, it's upset and disappointing. I was promised the replacement by **** Vancouver on writing. I will not stop till I receive the fair solution.Business response
12/24/2024
Dear ***** ***,
We are pleased to confirm the review of your message concerning your beloved earrings request with our **** Renfrew Vancouver boutique. We are sincerely sorry to hear that the earrings have been a source of stress for you.
Please kindly note that while we can access information about boutique purchases, our *************** team can only offer direct assistance for ******** orders.
Your added feedback and concern has of course been relayed to the boutique though I would like to kindly inform you that your request has been appropriately assessed by the boutique. We are unable to make an exception to our warranty in this instance. This decision aligns with our brand policies, which are upheld and valued. I apologize for any disappointment the decision may cause.If you have any questions in the meantime, we encourage you to contact our ********************* at ************** ****** during Monday to Saturday from 10 am to 10 pm EST and Sunday from 11 am to 7 pm EST.
Sincerely,
Christian Dior CoutureInitial Complaint
12/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was entitled to a platinum holiday gift as part of the **** beauty rewards program. Their website glitched when I placed my order for the gift and I contacted their customer service, who said to wait another 5-7 days for the gift. I reached out twice after that period lapsed and I have not received a response from customer service. All I would like is for them to ship my platinum holiday gift as promised within their rewards program.Business response
12/19/2024
Dear ******** ***********,
We are pleased to confirm that we have received your inquiry regarding your Dior beauty rewards program gift, and have forwarded the details to our counterparts at Parfum Christian Dior to request follow-up on your behalf.
However, please keep in mind that any communication on this platform is sent to Christian Dior Couture and we do not have visibility or information on Parfum Christian Dior matters.
Should you have additional questions or need further assistance, we kindly encourage you follow up with Parfum Christian Dior directly. You can reach them at the following contact information: Telephone number: ************, E-mail address: *********************************.
Sincerely,
Christian Dior CoutureCustomer response
12/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I have not received a response from the **** company that can handle my complaint, nor have I received the gift in question. I have already reached out several times to the company myself and have yet to receive a response. The other section of their company they note this falls under is not listed on BBB so this complaint must remain open, as that is the correct business to reach out to
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******** ***********
Business response
12/23/2024
Dear ******** ***********,
Thank you again for contacting us regarding your perfume and beauty purchase. I am pleased to confirm that we have taken action to address your concern.
Please note that any communication on this platform is sent to Christian Dior Couture and we do not have visibility or information on Parfum Christian Dior matters. We have requested our counterparts at Parfum Christian Dior to follow-up with you.
You are welcome to contact Parfum Christian Dior directly for further assistance. You can reach them at the following contact information: Telephone number: ************,E-mail address: *********************************.
If you have any further questions or require any further clarification, please do not hesitate to contact us directly. We are committed to providing excellent customer service and will do our best to assist you with any further inquiries.
Sincerely,
Christian Dior CoutureCustomer response
12/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I have received a response from the business and the missing holiday gift.
Sincerely,
******** ***********
Initial Complaint
12/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was told it was 7-10 business to receive my refund. They received my return on December 3rd and it was signed by ****. From December 3rd-13th I called daily requesting an update. Today is the 10th business day. Im now being told I have to wait 7-10 from December 13th? With no explanation. This is unacceptable, I spent $350 with this luxury company. Its a hassle trying to get a refund and excuse me, but this is ******** ******** ****!Business response
12/19/2024
Dear ***** ******,
Thank you for contacting us regarding your perfume purchase. I am pleased to confirm that we have received your inquiry and have taken action to address your concern.
In order to provide you with the best possible assistance, I have contacted our counterparts at Parfum Christian Dior to request a follow-up on your behalf. However, please note that any communication on this platform is sent to Christian Dior Couture and we do not have visibility or information on Parfum Christian Dior matters.
Therefore, I kindly recommend that you follow up with Parfum Christian Dior directly for further assistance. You can reach them at the following contact information: Telephone number: ************, E-mail address: *********************************.
If you have any further questions or require any further clarification, please do not hesitate to contact us directly. We are committed to providing excellent customer service and will do our best to assist you with any further inquiries.
Sincerely,
Christian Dior CoutureInitial Complaint
12/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 12/9/2024, I made an online order ($247.15, tax included) with Dior. When I made this purchase, ****, on its website, said that any order above $200 will receive a complimentary gift, a make up pouch (They called it Half Moon Pouch) when I added it to my shopping cart and checked out the order. So I paid money for the order and when I received the package, theres NO MAKEUP POUCH within my order box. I did receive all other items but theres no Half Moon Pouch. I think this is a crooked promotion by ****. If theyre not going to give customers the pouch as a gift for order over $200, then why they use such false advertising to get customers spending money? I made this purchase over $200 because I really like the makeup pouch and I want to receive it from ****. But **** failed to provide me with what they committed for. I reached out to ***** customer service multiple times but as of today, theres NO response from them. My first attempt was 12/11 Wednesday via text message , second attempt was 12/12 Thursday via email. No replies from ****. Im seeking a solution for this matter, first **** needs to apologize for its mistakes. Secondly, **** needs to provide the Half Moon Pouch as promised and ship it to my residential address as soon as possible. Or provide a solution to compensate for this issue. The Dior order number is *********.Customer response
01/11/2025
Better Business Bureau:
At this time, I have not been contacted by Christian Dior Perfumes, Inc. regarding complaint ID ********.
Sincerely,
******* *****Initial Complaint
12/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
**** was advertising a holiday gift which is a snow globe for its Priv loyalty platinum members. They even sent out emails to gold members saying that they should become platinum members before Nov 30 to receive the snow globe. However, they actually had extremely limited amounts of snow globes. They knew that while they were promoting this gift all over social media. So many was not able to claim the snow globe and they are now offering a very cheap sample size of soap/candle as a replacement. This is false advertising. The amount of money to spend on their website to become a platinum member is not a small amount ($1600) it's almost double of what it was last year with a promise of a more luxurious experience. They manipulated us to spend so much money for a gift that did not give because they manufactured it's scarcity. It's made in *****, not hand made in *******I want them to send me the snow globe and all the others they fooled.Business response
12/11/2024
Dear ****** *******,
Thank you for contacting us regarding your perfume purchase. I am pleased to confirm that we have received your inquiry and have taken action to address your concern.
In order to provide you with the best possible assistance, I have contacted our counterparts at Parfum Christian Dior to request a follow-up on your behalf. However, please note that any communication on this platform is sent to Christian Dior Couture and we do not have visibility or information on Parfum Christian Dior matters.
Therefore, I kindly recommend that you follow up with Parfum Christian Dior directly for further assistance. You can reach them at the following contact information: Telephone number: ************, E-mail address: *********************************.
If you have any further questions or require any further clarification, please do not hesitate to contact us directly. We are committed to providing excellent customer service and will do our best to assist you with any further inquiries.
Sincerely,
Christian Dior CoutureCustomer response
12/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Unfortunately, I have been in contact with customer service and they are of no help. I would like to have it resolved here. I don't think they take any of our complaints seriously unless it has been escalated in another platform. I can send another complaint to BBB, which of the many businesses listed here do I choose will send my complaints directly to Dior perfumes?
Sincerely,
****** *******
Business response
12/14/2024
Dear ****** *******,
We are pleased to confirm receipt of your inquiry concerning your perfume purchase.
In order to provide you with the best service and assistance, we have forwarded your inquiry to our counterparts at Parfum Christian Dior to request follow-up on your behalf. However, please note that any communication on this platform is sent to Christian Dior Couture and we do not have visibility or information on Parfum Christian Dior matters to provide further assistance.
If you have additional questions or require further assistance, we encourage you to contact our Parfums Christian Dior department directly. You can reach them at the following contact information: Telephone number: ************, E-mail address: *********************************.
Sincerely,
Christian Dior CoutureCustomer response
12/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.They sent me the snow globe.
Sincerely,
****** *******
Initial Complaint
12/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on December 6 and paid $15 for a 2 days shipping. I havent received the order in the time frame promised, and contacted their customer service for a refund on the shipping fee. Their reply:**** ***** **** ****** *** *** ********** ******* ********* ************** **** ****** ******** * ********** **** ******* ***** *** ******* ********* ****** **** **** *** ******** **** *** ********* ******** *** **** ******** ** **** ********** * ****** ********* ******** *** ** *** ******** ******* *** ******* ********** ********* **** ******* ***** *** *** **** *******************************"I didnt pay **** I paid ****. They are the one that needs to refund me not ****Initial Complaint
12/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
-DATE OF TRANSACTION: 11/7/24 -AMOUNT OF MONEY PAID TO BUSINESS: $353.10 -BUSINESS COMMITTED TO PROVIDE: 1 BOTTLE OF ******* (ORDER # *********)-RECEIVED DAMAGE PRODUCT, RETURNED FOR REFUND (BUSINESS RECEIVED BACK 11/19/24), HAVE WAITED PAST THE 7-10 DAY REFUND PERIOD. HAVE TRIED TO CONTACT THE BUSINESS MULTIPLE TIMES AND AM SIMPLY TOLD THAT THEY WILL EXPEDITE AND WILL TAKE AN ADDITION 3-7 BUSINESS DAYS. I SIMPLY WANT MY MONEY BACK, NOTHING MORE AND NOTHING LESS!Customer response
12/30/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding Christian Dior Perfumes, Inc. has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
******* ******Initial Complaint
11/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 03/29/2021 I placed an order for a Saddle Flat Belt Pouch. Order number **********. My package was delivered damaged. A claim was filed with ***. I have not received my item or credit as of 11/24/2024. I will continue to escalate this issue until it is resolved. I've spent almost two thousand dollars on this purchase with **** and this is unacceptable. I've tried countless times to get this resolved with customer service and no supervisor ever calls me back. I've almost tried to get this resolved with my bank and was told that they would help me contact ****. A small claim would be my next step if the BBB can't help me. ThanksBusiness response
11/26/2024
Dear ******* *******,
We acknowledge and appreciate your inquiry regarding your order **********. Our team has received and thoroughly reviewed your request. It would be my pleasure to provide you further information.
From our findings we can confirm that a chargeback was received on Apr 20, 2021. It is of course within your rights to open a chargeback though please kindly note that a chargeback does affect our ability to directly assist. Once a dispute has been opened with your financial institution, the dispute resolution process is handled exclusively by our ****************** and your bank.
The House of **** is unable to issue any refunds or take any further action regarding your order once a chargeback dispute has been initiated. We are required to defer to your bank's dispute resolution process, which involves our finance department liaising directly with your bank, providing them with all the necessary details regarding your order.
We kindly request that you continue to communicate with your bank regarding the chargeback dispute. Ultimately, the final decision lies with your financial institution.
Although we are unable to assist further in this matter, we hope for a swift resolution that satisfies all parties involved.
Sincerely,
Christian Dior CoutureInitial Complaint
10/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I made an order on **** Beauty website (online order). One of the product (Dior rouge blush Ultra-Pigmented Powder Blush - Long Wear 100 **** look) was not in the package. Ive tried different ways to contact ****, messaged their customer service, send email to their customer services and called them for a couple of times. They didnt provide me a clear solution, instead, they asked me to wait. I have no idea how long I should wait. I placed this order weeks ago, Ive been trying to contact them for weeks, but have never received a solution. So I decide to file this complaint.Please help. Thank you!Business response
10/28/2024
Dear **** ****,
Thank you for contacting us regarding your perfume purchase *********. I am pleased to confirm that we have received your inquiry and have taken action to address your concern.
In order to provide you with the best possible assistance, I have contacted our counterparts at Parfum Christian Dior to request a follow-up on your behalf. However, please note that any communication on this platform is sent to Christian Dior Couture and we do not have visibility or information on Parfum Christian Dior matters.
Therefore, I kindly recommend that you follow up with Parfum Christian Dior directly for further assistance. You can reach them at the following contact information: Telephone number: ************, E-mail address: *********************************.
If you have any further questions or require any further clarification, please do not hesitate to contact us directly. We are committed to providing excellent customer service and will do our best to assist you with any further inquiries.
Sincerely,
Christian Dior Couture
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Customer Complaints Summary
204 total complaints in the last 3 years.
57 complaints closed in the last 12 months.
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