Reviews

I refunded a bikini bottom and it was cancelled because **** said it was damaged. I received the item and it was not damaged at all and sent a video and photos to customer service. **************** told me to dispute with my bank and they refused to refund me $588. My bank told me that I could not cancel the payment and I had to bear the loss myself.

Dear *********************,It would be my pleasure to provide you further information regarding your inquiry.Our financial team has been advised that you have launched a chargeback on this purchase. Essentially, a chargeback will initiate a dispute between yourself and our House, with your bank acting as the judge to determine who is entitled to the funds based on the situation at hand. This effectively removes our brand from the decision-making process and places the trust in the bank to make the best decision.As it is within your rights to open a chargeback, we will never advise you against doing so. However, we are always happy to explain the implications when asked. The chargeback process typically takes approximately 90 days for your bank to reach a decision. Unfortunately, the House of Dior is unable to issue any refunds or take any further action regarding your case once a chargeback dispute has been initiated, as our involvement becomes extremely limited. We are required to defer to your bank's dispute resolution process, which involves our finance department liaising directly with your bank, providing them with all the necessary details regarding your order. This ensures that your bank has all the relevant information when making a decision regarding the allocation of funds.We kindly request that you continue to communicate with your bank for updates on the progress of the chargeback dispute. Ultimately, the final decision lies with your financial institution.Although we are unable to assist further in this matter, we hope for a swift resolution that satisfies all parties involved.Sincerely,Christian Dior Couture

I ordered a pair of earrings for a graduation present. Timing of the item was extremely important. No delivery attempt was made and the item was sent back. I called to find out why and was told there was no attempted delivery and there was an issue on the truck. Item was received by Dior 5/14/24. I was told it will now take 7-10 business days to reship. Unless I pay again full price, and then wait ***** days for one refund. This is awful customer service. Ive ordered from several other brands. Never have I been told there is nothing we can do unless I double charge you, even though they have the items in hand verified by the tracking it was signed for and Im out the money and stuck waiting. There is zero reason they cant ship a new item immediately, this is an huge inconvenience which isnt my fault at all. Ive fully paid for an item I do not have. Very disappointed and will never order from **** again.

Dear *******,Thank you for your feedback and I am sorry to hear you have experienced this issue with your Dior online order EC02487643. Upon further research, your order successfully shipped from our facility on May 13, 2024, with next-day shipping. However, a service disruption with our courier *** caused your package to be returned to us for reshipment or refund. Diors highest priority is to live up to our client's expectations, and we strive to provide outstanding services and creations worldwide. By doing so we have to stand by our policies that we cannot provide replacement orders or refunds while the orders are in transit. I sincerely apologize for this inconvenience.Furthermore, I am happy to confirm we have received your lovely Dior Tribales Earrings back at our facility. Once your order is processed we will reship within 3-5 business days. I sincerely apologize for this miscommunication and we are working with the relevant departments to ensure this does not happen in the future.If you have any further questions or require any further clarification, please do not hesitate to contact us directly. We are committed to providing excellent customer service and will do our best to assist you with any further inquiries.Sincerely,Christian Dior Couture

I ordered 4 bags from Dior and received only 2 instead of 4 bags. I provided all pics as a proof of what I received and they are telling me that it will take 20 business days for investigate. Their customer service is horrible and they are declining to refund for other two bags. I am trying to get update every other day but getting same answers, but no response.Pls REFUND customers ASAP! Pls. Value our TIME and MONEY!

Thank you for reaching out to us regarding your recent order issue with Dior. We understand the frustration and inconvenience this situation has caused you, and we sincerely apologize for any inconvenience experienced.We want to assure you that we take your claim seriously, and we are committed to conducting a thorough investigation into the packing and shipping discrepancies you've reported. As per our standard protocol, our investigation process typically takes up to 20 business days to ensure a comprehensive review of the situation.Our primary objective is to ascertain the facts surrounding your order accurately before determining the appropriate course of action. We appreciate the images you provided as they assist us in our investigation process. However, it's important to note that they are just one aspect of our comprehensive review process.Please be aware that continued outreach on your end will not expedite the investigation process. While we understand that this timeframe may seem lengthy, it is necessary for us to gather all relevant information and conduct a detailed examination before reaching any conclusions. Rest assured, our team is diligently working on your investigation, and we will provide you with updates as soon as there are any significant findings or progress to report. We understand your frustration and appreciate your patience and cooperation throughout this process.Sincerely yours,Christian Dior Couture 1-800-929-DIOR (3467)Monday-Saturday 10am-10pm EST; Sunday 11am-7pm EST