Complaints

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I want to cancel my membership with this business. In order to do that you have to email them, I did so. Then in their response they say I have to go through their member portal, which I tried to do initially!This is a ridiculous practice and I want a full refund on all services and my membership cancelled. This is is so backwards

  Business response

  06/12/2024

  Hi, 

  I apologize for the technical dificulties experienced on our website when attempting to cancel. I have processed the cancellation for you, there is a 45-day cancellation notice associated with canceling your membership. The 45 days is calculated from the date of this notice (6/11/24) and your membership will remain active until 7/27/24. You were charged $32.43 for the 27 days in July, as well as the contract buyout fee of $60. This is the final payment for your membership.

• Initial Complaint

  12/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I havent used the gym since more than a year ago when I moved out of *********** area, and had multiple attempts to cancel the membership since then, still not successful.According to their website, my last check-in was 8/18/2022, but they got additional $295.4 after that, and still continue to charge more.In my last attempt, with support Id #****** someone from Blink Fitness called ******************* informed me on 9/7/2023 through email, that as a customer gesture they waived the [self-proclaimed] past due balance and have processed an immediate cancellation for my membership.But it just doesnt stop! As of today, 12/20/2023, I received tons of emails from Blink Fitness continuing to charge and the charged amount is increasing! They are threatening to send it to collection. They just dont stop.I even didnt ask to return the $295.4. Im just demanding you to stop your harassment with these baseless charges!!!

• Initial Complaint

  11/13/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I want to cancel my membership because the gym is always full of kids sitting on machines playing on there phones and the employees don't do anything about it. But for me to cancel the want me to pay for 45more days as if they're doing me a favor. I'm not going back cause I can't get anything done so why would I want another 45days for 20bucks

  Customer response

  12/08/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Blink Fitness regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I did a $1 trial month with blink, it states I could cancel at anytime for no charge since its a trial. I did so and charged but they still charged me the monthly fee plus a maintenance fee, which included a late fee charge, which I dont know was for what.

• Initial Complaint

  05/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am writing this letter as an inquiry into certain practices at your GWB location. Today while working out at approximately 8:00 am, I was surrounded by an outside trainer (Brash Fitness) and his multiple clients as I completed my circuit training for the morning. During this circuit, I had a kettlebell complex that required me to do it shoeless. As a fitness professional of seven years myself, I do know some gyms allow this and some ask you not. This location has never requested that I remain shoed as I do not move around the gym and stay in my corner. Apparently this is an issue for Mr. ****** friend/client who then proceed to go to the front desk grab a bottle of Febreze and spray it literally all around the area I am working out in HEAVILY and start giggling. I had to immediately pack my things up because I did not bring my inhaler to the gym this morning and that definitely triggered my asthma. After asking the front desk what the policy is on spraying such chemicals in customer's faces (especially by someone who does not work there), the front desk staff gave me a blank look and said "oh, ****."My question to your organization is what is the policy on these outside trainers taking over so much gym space with multiple clients? What is the policy on spraying chemicals like Febreze in the air, near clients, and at what frequency? Should this be done by an actual employee or do you allow customers to take on these custodial procedures as well? Is there a less toxic substance that could be used as Febreeze has been in the news the last five years for its toxicity. Why did I not call the gym manager directly? Because the individuals I am talking about are their friends. Often times just hanging out at the front desk chilling with their friends on the clock so it would make no sense to bring an issue up to them as it would most likely be unproductive. Ive reached out since March and have not heard back from customer service but keep getting told I would.

• Initial Complaint

  02/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was gifted a membership to blink fitness in 2018. However I never signed any documents with my credit card info guaranteeing payment, nor did I ever step foot into their gym to collect an ID/pass. After some time had passed (2020), the person who purchased the membership cancelled the account and even had to send certified letters TWICE to confirm cancellation. This is around the time I started getting emails (in February 2020). I got emails about owing them $26.13. Then that grew into over $100. The person who cancelled the account confirmed again that they spoke to blink and the matter was taken care of. In September 2020, i received an email saying that it was a mistake and I did NOT owe any money and I was not at risk at being sent to collections (screenshot attached), so I figured the matter was done. Shortly after I started getting harassed by their legal collections team about owing them money, and they went as far as trying to file a report on my credit. I provided the attached email and the negative **** was removed. But as of Feb 2023, I am once again getting mail from them and would like to report their business practices. I would like the "debt" to be removed and their law offices to stop contacting me.

  Customer response

  03/22/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Blink Fitness regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  08/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I did a trial back in 2019 and decided to do the membership after the trial but due to my job I had to go and cancel it. I went inside canceled. It wrote on a piece of paper that I wanted to cancel. It handed it back to them and was told that my membership then was canceled. Now I'm getting phone calls indicating that I owe them from 2019, -2020, -2021 and 2022. The calls are getting more frequent and more aggressive and harassing indicating that they're going to send me to collections and it's going to go on my credit report. I'm not too sure why they feel that I owe them for all those years when I cancel it. I had my son call them and asked them what he needed to do to cancel his membership with them and they told him to either come inside and cancel in person or to cancel on the app just to verify that I did it correctly. I'm not too sure what to do about this. I did block their phone number but I'm tired of getting the harassing phone calls with messages

  Business response

  09/07/2022

  Hi, 

   

  Weve looked into your inquiry and see no record of cancellation on file for your account. The account was canceled due to non-payment and sent to collections after we attempted to contact you several times.
  
  If you simply send us proof that you canceled your membership, we can adjust your account accordingly. Proof would be a copy of your signed cancellation form, a receipt for your final payment, or your certified letter receipt.
  
  

  Customer response

  09/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and do disagree with this response from the business. As per instructed I walked in and wrote on a piece of paper they provided and wrote down what they lady at the front said to say. I, ***************************, want to cancel my membership. I signed and dated. She took the letter. I have no proof. 
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

  Customer response

  09/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   As per instructed I walked in and wrote on a piece of paper they provided and wrote down what they lady at the front said to say. I, ***************************, want to cancel my membership. I signed and dated. She took the letter. I have no proof. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  07/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I cancelled my membership with blink fitness but then suddenly I received a collection I dont know when they were taking my money because I was used to so much, I dont know how it get to the point that I have 2 collections, I pay them already, but now they are affecting my credit score.I would like to get rid of it.Thank you, *****

  Business response

  07/12/2022

  Hi, 

   

  I reviewed the account for *** *********** after Blink made several attempts to contact *** ********** about his past-due balance his membership and account were administratively cancelled due to non-payment on March 1, 2021. The balance was paid for on 12/20/2021 and the account is in good standing. 

  Blink has no record of a cancellation request from *** ********** nor any record of him contacting Blinks billing center or ************************** while the gyms were temporarily closed. As such, *** **********'s billing properly resumed when the gym reopened in September 2020.

  Based upon the foregoing, it is Blinks position that *** ******************* properly billed for his monthly dues from the time the gym reopened in September 2020 until his account was cancelled, making the balance valid and therefore we are unable to remove the collections report. Since the balance was paid for this should remove from the report automatically after some time, but we are not aware of how and when this happens. Alternatively, if *** ************************* provide proof of cancellation, Blink will gladly look into this matter further

   

   

• Initial Complaint

  06/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A fitness company that was sold during 2020. Went in person to cancel the the membership they said I never did that. In which I did, twice !!They are still charging m credit card. Since 2020 on a membership I canceled in person. Their charges are fraud. No phone to call only email. Their response was *** be delayed due to covid 19 be patient. Bad company and business!!

  Business response

  07/06/2022

  Hi 

   

  Unfortunately, I was not able to identify the membership account with the information listed. Could you provide the email address, phone number, member ID, or key fob associated with the account? Once received I will gladly pull the details on the account so that we can assist with the resolution of this issue.

  Customer response

  07/06/2022

  I do not have an account with this business back in 2020 before covid maybe my Son 

  had something with them. Try looking for the *************************** ? I have no other information  

  Business response

  07/12/2022

  Hi, 

   

  We reviewed the account for *************************, as we did not find a membership for ***********************.

  Blink offers several ways in which members may cancel their account, including by mail, in person at the gym, and more recently, via online. Blink does not require anyone to physically come into a location to cancel their membership.

  
  For background information, during the period of government-mandated closure due to the ******19 pandemic beginning in March 2020, Blink automatically suspended the collection of monthly membership dues for all members, including ****************. While the gyms remained closed, and even though Blink was not charging membership dues, Blink continued to provide members with fitness related content through its Blink Fitness App and virtual workouts. In advance of the gyms reopening, Blink members were notified via the email addresses they had provided to Blink of the date that the gyms would reopen and the date when monthly billing would resume.(in this case the email was sent to ************************* as we have an email on file for him). Also in that email, members were given an opportunity to request a complimentary short-term freeze of their membership, which would postpone billing reactivation and membership privileges. In addition, as Blink reopened its locations, Blink updated its website with additional FAQs with that same information.

  
  Notably, Blink has no record of a freeze or cancellation request from *** *************** any record of him contacting  Blinks billing center or ************************** while the gyms were temporarily closed or at any time after reopening. As such, *** ******************* billing obligation resumed when the gyms reopened. However, after Blink made several attempts to contact *** ***************** his past-due balance, his membership and account were  administratively cancelled due to non-payment on 11/30/21.

  A partial payment for his balance was processed on 6/25/22 for the month of July 2021 and the annual maintenance fee ($61.44). There is a balance remaining. 

  Based upon the foregoing, it is Blinks position that *** ******************** contractually obligated to pay his outstanding balance. Blink requests that *** *************** his outstanding balance of $19.22 as soon as possible. Alternatively, if he can provide proof that he attempted to cancel his membership under the terms outlined in his membership agreement, Blink will be happy to review and adjust his account as necessary.

• Initial Complaint

  04/25/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I cancelled my gym membership with Blink in Dec 2021. I was told the final amount owed was $20.53. This included Decembers monthly dues ($16), and a prorated cancellation fee ($4). I paid this amount on 12/8/21. In January 2022 I was then charged another months dues and $60 cancellation fee. I reached out to my credit card company and filed a erroneous billing complaint. My CC, Blink and myself reviewed my contract and agreed to the additional $60 fee but no January dues. I paid. In April 2022 I received another **** from blink fitness stating I now owed $55. They now claim I owe $55 for 2022 annual membership??!!!! I reviewed my contract again no were does it state I owe them yearly fees again. If they contract was cancelled in 2021, why would I owe you for 2022??!!

  Business response

  05/09/2022

  Hi 

   

  We are pleased to report that *** ****** concern regarding cancellation of his membership and balance on his account has been resolved. In that regard, Blink confirms that *** ****** membership has been cancelled and his account balance has been cleared. No further charges will accrue.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩