Complaints

• Initial Complaint

  04/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Blink Fitness has sent numerous of emails, regarding non-payment for membership. I originally joined on December 25, 2021. I realized the about a day later that I will not be able to attend the gym, it was too far, and I also discovered that have a muscle injury. I have a torn labrum that I need surgery for. I have sent Blink Fitness numerous of emails letting them know that I changed my mind a day and 1/2 later to let them know that I no longer want to be a member. I have not set foot in the BLINK facility once and have been continually sent emails. I have not been sent a membership card, or documentation via mail confirming membership and yet I am being harassed for nonpayment of services. I do not want my credit tarnished; I have worked very hard to keep my credit in good standing. I do not wish to be a member, of BLINK Fitness, and I want them to acknowledge my emails. I am hoping we can resolve this issue.

  Business response

  05/02/2022

  Hi, 

   

  Our billing is not based on a members utilization of the facility but for the time in which the membership is active. In order to discontinue the billing of the membership dues, a cancellation request must be made either online, in person or by certified mail. This is the standard policy for all members. You can find the language to this policy on the first and second pages of your membership agreement as well as the *** section of our website. Once you digitally signed the contract, you agreed to the terms and conditions which include the cancellation policy.

  Weve looked into your inquiry and see no record of cancellation on file for your account. The account was canceled due to non-payment and sent to collections after we attempted to contact you several times

  Blink has no record of a cancellation request from ********************, nor any record of her contacting Blinks billing center or *************************** However, Blink made several attempts to contact ******************** about her past-due balance, her membership and account were administratively cancelled on March 1st, 2022.
  
  Based upon the foregoing,it is Blinks position that ******************** is contractually obligated to pay for her past-due balance of $59.55 and payment should be made as soon as possible. Alternatively, if ******************** can provide proof of cancellation via the methods set forth in her membership agreement, Blink will gladly look into this matter further and adjust her account accordingly.
  

  Customer response

  05/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  

  Attached, please find emails that were sent to BLINK Fitness.  

  
  

  It should matter if a person set foot it a facility?  What kind of business is ok with charging someone 

  who is not using their facility, and has tried numerous of times emailing them letting them know to cancel their membership.  

  
  

  Its gotten to the point of harassment, because I keep getting emails from BLINK about non-payment.  I have worked very hard with my credit, and I do not want it tarnished.  

  
  

  I cancelled right away, when I realized that it was too far, they should honor the cancellation made via online.(attached) I have also recently learned  that I have a torn labrum of the shoulder.  

  
  

  
  

  Thank you so much for your help in this matter. 

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business response

  05/19/2022

  Hi 

  A manager will contact you within ***** hours

  Customer response

  05/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  03/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Hello,I cancelled my Blink gym membership in March 2020. Since that time I have moved out of state. I was re-charged for my account this summer while living out of state. I called the gym to cancel my membership and was told that I could not cancel over the phone. I was directed to the gym website.When I logged on, I learned that I would be subjected to a $14 cancellation fee. This seems highly unfair. As I live approximately **** miles from the gym it is highly unlikely that I will use my membership. I would like for Blink to cancel my membership and cease from charging me as I will continue to dispute every fee. Also, I should be able to cancel without being penalized with an additional fee.

  Business response

  03/15/2022

  Hi, 

   

  Our policy states that if a member relocates 25 miles or more from a Blink location all cancellation fees are waived. If proof of relocation is provided to our member services team at **************************************** we will gladly process an immediate cancellation, waiving all cancellation fees. We look forward to hearing from ************************.

  Customer response

  03/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩