About
This business has 1 alert
Important information
- Additional Info:
As of 9/20/2024, Kaiyo reported that it is no longer taking orders and is beginning to wind down its operations: https://kaiyo.com/buy-used-furniture/goodbye/. Additional details about the closure of the business are provided on the website:
Unfortunately, Furnishare, Inc. has made the difficult decision to cease operations, but the Kaiyo brand will be back soon, and under new ownership. We understand this news may raise questions, especially regarding any pending matters or claims. If you have questions related to outstanding orders, please email hello@kaiyo.com. If you would like to file a claim, please email furnishareclaims@meridianmp.com the amount of your claim, the nature of the claim (e.g., monies owed for sold furniture) and a current mailing address. Please have claims submitted by December 15, 2024.
Please see the following BBB tips for when a business closes: https://www.bbb.org/article/news-releases/17723-bbb-tip-what-to-do-when-a-business-closes
About This Business
Products and Services
Business Details
- Local BBB:
- BBB Serving Metropolitan New York
- BBB File Opened:
- 6/18/2018
- Business Started:
- 11/7/2014
- Business Incorporated:
- 11/7/2014
- Type of Entity:
- Corporation
- Alternate Names:
- Furnishare Inc.
- Business Management:
- Lauren O'Reilly, VP of Marketing
Additional Contact Information
- Principal Contacts
- Lauren O'Reilly, VP of Marketing
Additional Information
- Refund and Exchange Policy
- You will be given the opportunity to carefully inspect your items at the time of delivery or warehouse pickup. It is your responsibility to inspect your pieces prior to accepting them to ensure that you are 100% satisfied with your purchase.
All sales are final once items have been accepted and delivery or warehouse pickup has been completed.
If the wrong item has been delivered, you may reject your delivery or warehouse pickup for a full refund.
Kaiyo White-Glove Delivery Returns
Kaiyo’s provides white-glove delivery to the New York metropolitan area which includes New York, New Jersey and Connecticut, as well as the Philadelphia metropolitan area. If you wish to reject your delivery for any other reason, you may do so for a full refund less a $40 restocking fee per item.
Kaiyo Warehouse Pickup Returns
Kaiyo’s offers warehouse pickup in North Bergen, NJ. If you wish to reject your delivery for any other reason, you may do so for a full refund less a $20 restocking fee per item.
Third-Party Delivery Returns
We work with a network of trusted third-party carriers to deliver orders to those who are not within Kaiyo’s white-glove delivery area. If you wish to reject your delivery for any other reason, you may do so for a full refund less a $40 restocking fee per item. You are still responsible for the initial delivery cost as well as any return delivery costs. - Business Categories
- Furniture Consignment, Furniture Stores, Used Furniture
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