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          Business Profile

          Furniture Consignment

          Kaiyo

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Furniture Consignment.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            From June 2023 to March 2024 I sold items through Kaiyo, accumulating a total payout of $2,562.81. On September ******* I submitted a request for cash payout of $2,562.81 and received a confirmation email it was being processed and have not heard since except the news of closing the business and an opportunity to file a claim, however unsuccessful finding out the steps to do that.

            Customer response

            01/20/2025

            Better Business Bureau:

            At this time, I have not been contacted by Kaiyo regarding complaint ID ********.

            Sincerely,

            *** ******

          • Initial Complaint

            11/25/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Kaiyo took my Room and Board Metro sofa with chaise (item #******) and sold it for $1275 in August 2024. I am owed $382.50. At the same time they took my Modernica Papa Bear Chair and Ottam (item #*****) and sold it for $492, and I am owed $88.56. I requested to cash out on August 10th and again on August 29th for a total of $471.06. I was then told they filed for bankruptcy and gave me an erroneous email to file a claim.

          • Initial Complaint

            11/25/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I sold a very expensive piece of furniture to Kaiyo, and then when it came to collecting my deposit, they said the following:"We understand you are concerned with receiving the payout on your item. We are so sorry for the delayed reply. Currently, Furnishare dba Kaiyo is in the initial phase of doing an orderly wind down of the Company. Due to the current situation, we are not able to complete your payout at this time. In due course you will receive communications on how to file a claim (Proof of Claims). We are very sorry for the inconvenience. Thank you."The item was listed for $2,400, and then they sold it for much cheaper to most likely fund their exit, and I didn't see a ***** of it.

          • Initial Complaint

            11/19/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I elected to sell my custom Chesterfield Sofa through KAIYO, a resale furniture company. Sofa was valued at $6000, *****, accepted for resale and was picked up from my home on June 26, 2024.Never heard back from them and apparently they are out of business because they are no longer reachable by phone and only offer, through their website, the opportunity to "file a claim" .

          • Initial Complaint

            11/06/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Kaiyo is withholding a commission based payment to me for one of the two items I sold to them, which they resold through their website at an unknown date in the summer of 2024. They are also withholding the item of furniture that did not sell at an unknown warehouse location.When I contacted their customer support team in late August 2024 via their website to get more info - they replied via email that they would be in touch with a formal claim submission and details for accessing the unsold item. This never occurred and my follow up emails have since gone unanswered. After alerting them that if I did not receive the payment they owe me (they have my credit card on file), as well as information on how to pick up my remaining unsold item from their warehouse - I would be filing complaint with numerous local, state, and federal agencies within 30 days. Since then, the company has taken down their website - and erased the listings of my items and user profile in an attempt to cover their tracks. Luckily, I have screenshots and copies of emails and receipts. As such, I am left with no choice but to file the aforementioned formal complaints through these agencies (including BBB), that Kaiyo (parent company "Furnishare, ***** has engaged in deceptive business practices, fraud, non-payment to customers, and theft through deception.Given the non-payment and unanswered emails, should this proceed to a class action or other lawsuit, I will be seeking: 1) compensation for the item sold, with interest, to be determined by a judge. 2) The return of my remaining property they did not sell via access to pickup this item from their warehouse - and should it be damaged or altered in a way that prevents me from reselling it for what its worth, I will also be seeking compensation for the original retail value of the item - not the undervalued price they attempted to sell it for. 3) Compensation for the cost of an attorney fees. 4) Additional compensation for financial distress.

            Customer response

            12/03/2024

            Better Business Bureau:

            At this time, I have not been contacted by Kaiyo regarding complaint ID ********.

            Sincerely,

            **** ******

          • Initial Complaint

            11/04/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            They not were to pay me after the sale of the furniture and after a year the same was sold, was never informed same was sold, unless you went to their site, at which they asked to submit a payment option, and were to be contacted by them, on checking again as not receiving any email after 2 weeks, the site is closed and they have filed for bankrupcy. This has been a total fraud site, and the ownership should be held accoutable for stealing peoples furniture and not paying them.

            Customer response

            12/03/2024

            Better Business Bureau:

            At this time, I have not been contacted by Kaiyo regarding complaint ID ********.

            Sincerely,

            ******* ****

          • Initial Complaint

            11/04/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            On January2. 12th 2024, Kaiyo picked up Furniture on consignment that we would be paid as the items were sold. We have heard nothing since and just found out they are going out of business. There was no communication from them as to next steps due their business closing. These were furniture pieces from my Father-in-law who had passed away in 2023. We need some type of response or solution or compensation. Thank you

            Customer response

            12/03/2024

            Better Business Bureau:

            At this time, I have not been contacted by Kaiyo regarding complaint ID ********.

            Sincerely,

            **** ********

          • Initial Complaint

            10/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Kaiyo furniture picked up furniture that I no longer wanted, sold it and never sent me the monies due me. This occurred in May of 2024 & pieces were sold June, July, ******************* The amount due me is in excess of $596.76...I have not been able to access the website, nor speak with anyone since July....so there may be more due me.

          • Initial Complaint

            10/08/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I used Kaiyo, the furniture re-sale shop to sell both a ******** Sonoma dresser & a west elm couch. Clients are meant to be paid once the furniture is sold. The couch was sold. I received an email once I cashed out that I would be paid in 7-10 business days. That was a month ago. They are no longer responding and their website is down.

          • Initial Complaint

            10/07/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I emailed Kaiyo and sent photos of a B&B Italia Sofa to ask about their selling it for me, so that I got commission on the sale. The sofa sold and I recieved and email from Kaiyo on 7.7.24 saying I would receive $1750.32, Since then, they have not responded to emails and do not allow you to leave voicemails. I know learned that the company is being taken over by a different company. See *********************************************************************************************************************************************************************** - if any - is my recourse? thank You, *** ******

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          50 W 23rd St Fl 14

          New York, NY 10010-5231

          Visit Website
          (646) 844-8585

          Customer Complaints Summary

          186 total complaints in the last 3 years.

          151 complaints closed in the last 12 months.

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