Complaints

• Initial Complaint

  02/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an extended warranty from ********** for my washer and dryer. My washer recently began leaking so I filed a claim via telephone. The repair person called and scheduled a visit quickly and determined parts were necessary. No *** was provided but stated from his experience it may take 1-2 weeks. My gripe is with the company's website and the ability to communicate with a representative to obtain the status of your claim. The website is terrible. It forces me to log in multiple times with each time the site sending a verification code. No less than 6x are required to complete this process before the site allows you access. Once I obtain access, it lists my personal information (i.e., name address and phone #), but indicates I have no protection plan or pending claim. This is an error. I am forced to dial in every time to the 800# which is similarly problematic and unhelpful. I am bounced around from extension to extension, placed on hold, hung up on. After multiple attempts, finally arrive at a human which can't explain to me why my online account is not properly providing my details and redirects me to call the service vendor directly to check on status. I am troubled by this process and hope it's not a tactic used by the company to deter consumers from filing claims and/or following up with their claims in an attempt for AMYNTA to avoid honoring its obligations. As I write this complaint, I am on the website unable to log in because the "Login" button doesn't allow you to select it. If you were to call the 800#, it also directs you to view your claim and status online. This process is unscrupulous at best and fraudulent at worst. The experience is no different whether you visit ****************************************** or *******************************. I now can't get beyond the main login page.

  Business response

  02/04/2025

  *** ****************************** you for taking the time to reach out about your experience with *********************
  
  A ************* agent has reached out to you about your current claim. The agent was able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ ********************.

  Customer response

  02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This still doesn't resolve my issues regarding the website and ability to view status and history of the claim. Im attempting to log onto the branded website (brand smart) again today with no success. See screenshots from today that states invalid username despite the username being correct.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******-*********
  
  
  
  
   
  

  Business response

  02/10/2025

  *** ****************************** you for taking the time to reach out about your experience with *********************
  
  A ************* agent has reached out to you about your current claim. The agent has informed you that the issue with the site you are having has been submitted to the IT department. The agent will follow up with you directly once the issue has been corrected If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ ********************.

  Customer response

  02/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  While I was now able to log in to the site with my credentials, my extended warranty plan information and history of claims remains missing on my dashboard.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******-*********
  
  
  
  
   
  

• Initial Complaint

  11/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My 2019 *** was in for service on October 29, 2024. At this time they found that the truck needed a fuel system replacement. The dealer reached out to Amynta Group our extended warranty company. We were denied due to vehicle modifications. The truck is completely stock. When I questioned Amynta they claimed the fact we put 1 3/4 inch taller tire on the stock rims voided the warranty and subsequently canceled our warranty contract.

  Business response

  12/31/2024

  Thank you
  
  Dear *** ************************************************************************************************************ apologize for any delay or frustration that you may have experienced. You have filed a complaint with the ********************************  Any further responses will be done through our legal department.  The legal department will respond to the ***********************, they will let you know our response.
  
  Best regards,
  *************************************************************************
  

• Initial Complaint

  11/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I Bianca ******* had purchased a Rose gold washer and dryer model from Happy Appliances with a 5 year warranty. The machine went out the end of September early October. I called Happy Appliances and was given a run around first then called the warranty company and had been waiting ?? for four weeks for my washer and dryer to be repaired. On Nov. ************************************************************************************************ The parts have been received for my washer since the 5th of Nov. I called back and was angry because I had been spending 80dollars a weeks and 3 plus hours to wash and only to find out the parts to the washer are now broken. I now have to wait again. But I had already a month as if my time is valuable or doesn't mean anything. I have nine kids and a single mother I can't continue to keep doing this weekly.

  Business response

  12/30/2024

  *** ********************* you for taking the time to reach out about your experience with ***************************** Care agent has reached out to you about your current claim. The agent was able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ Guardsman 

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a TV from Brandsmart on 05/27/2021 for $1,997.99 and then purchased a 5 year warranty that was backed by your company. The warranty company sent out a company to do a ***air on my TV. They showed up 2 hours late, and then only installed used parts in my TV. The TV never worked from the time they left my house. So I called the warranty company back and told them what happened. They then assigned a new claim number with a new company and they said do to the age of my TV, it is not ***airable. So they sent me this in an email: A.) Issue A Replacement Device of Equal or Greater Value (Depending on Product availability with the retailer) B.) Issue a check for the amount paid for the TV to the *********** after arguing with the warranty company they finally got the message from the ***air company, and are picking out the TV that I should get or only offering me a store credit of $1,264.72. I told them numerous times that I am 5 hours away from **********. That I want a check for the full refund so that I can go buy a new TV. I can't get anyone on the phone besides a customer service *** and never can get a manager on the phone. Had I know I was going to go through these problems, I would have never bought my TV from them. I will not accept them telling me what TV I should get and where I am to buy it from. And that is exactly what your company is doing!

  Customer response

  10/23/2024

  Good afternoon,
  
  I just got off the phone with the warranty company. And now theyre trying to tell me the amount is less because I have to pay for the repairs that were done to my TV. The repairs that they did to my TV never fixed my TV in the first place. It was never fixed at all in the first place. But now they wanna charge me for services that shouldve never been done in the first place. The first company that they sent out to my house. Put secondhand used products in my TV. And Im supposed to be responsible for Parts that did not work from the word go.  Please help me understand that.
  
  They also are trying to tell me that I need to go back to the store to get the credit. When I am five hours away from there. But they dont wanna put me up in a hotel nor pay for my gas for me to drive there to get the credit.
  
  
  *************

  Customer response

  11/17/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by The Amynta Group regarding complaint ID ********.   They still want to only give me a partial refund even though I have an email said Id get a full refund and they told me on the phone when this claim was first initiated.   Plus ********** told me the same thing as well.   
  

  They said if I want a new TV I have to get it from ********* so I have to drive to them or pay for shipping to have it sent to me.   
  

  We are still without a TV.  And this is getting old!! 
  
  Sincerely,
  
  ******* *****

  
  

  Business response

  01/03/2025

  *********************** you for taking the time to reach out about your experience with *********************
  
  While we do understand your frustrations, your unit was deemed nonrepairable due to the panel not being available. Per the terms and conditions of the contract,we are required to offer you a comparable model to the model you currently have. We were able to provide the exact model you had but you declined and a store credit for the unit's value was offered but due to your distance from the nearest BrandsMart, you requested a check to be sent, which was honored. I have attached the terms and conditions of the contract for your convenience, if you have any questions, please reach out to your ************* agent.
  
  ************* @ ********************

  Customer response

  01/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  You did not offer me The same model. Also, when I got the TV, I clearly asked if there was going to be a problem that I am five hours away from the store we bought it from.   The store called and asked you guys if there was a problem with that. And at that time you guys said no. Now you guys wanted me to drive five hours or pay for shipping to have a refurbished TV given to me. Or use the store credit at a store that is five hours away from me. But who cares that I have it in writing From one of your repair companies that says I will get a full refund.
  

  This just tells me in the future I will look into who the repair company is and if its with you guys, I will not buy the extended warranty. I will go elsewhere to get it.
  

  You guys are nothing but a scam and a joke. And do things what is convenient for you. 

  You send people out to repair TVs and dont even look at the type of people that youre sending. If I hadnt waiting as long as I had for the repair attempt to be done in the first place. I wouldve rejected that company and asked you to send somebody else.
  

  All that matters is, this is done and over with. And youre a joke of a company!! 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased outdoor furniture from *********, Invoice # ********, and was told to get the Guardsman Protection Plan to protect any damage. Earlier in June a gust of wind pushed two chairs into the table. Submitted a claim through Guardsman on June 10th. Never heard from them. I called today and was advised my claim was not covered because it was a "natural disaster." This is simple damage caused by wind to metal surfaces rubbing against each other. It was not a tornado or hurricane, which would be the definition of a natural disaster.

  Business response

  07/24/2024

  
  *********************************,
  
  Thank you for taking the time to reach out about your experience with Guardsman.
  
  The Guardsman protection plan is for consumer caused accidental damages and does not cover any weather-related damages including damage caused by wind.  We are unable to service this request.
  Customer Care 

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This compliant involves a *** insurance claim from an accident that occurred last November 2023. Amynta Group has been challenging to deal with. The final recovery result letter for the *** claim was received by me on June 4, 2024. The letter indicates that the loan balance at the time of the accident was $34,167.24 when it was actually $35,167.24. Amynta was provided the correct loan balance information from my lender, but apparently due to a typo or deliberate "mistake" used the lower incorrect loan balance in the computation. I provided detailed information via email in June 4, 2024 with no response. They did pay the lender the incorrect settlement amount of $460.02. When I inquired about the obvious mistake I was told it had to go back to the reviewer.

  Business response

  07/19/2024

  
  Dear **************
  
                 This is response to your Better Business Bureau complaint. We thank you for your patience while this matter was under review.
  
                 On July 16, 2024, we advised that after review of the *** claim file it was determined that there was an error.  On July 19, 2024, we emailed you and advised that a check (for the difference) was mailed to the lien holder.
  
                 We apologize for any delay or frustration that you may have experienced.
  
  Best regards,
  ***************************************
  

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On April 26th I called the company in regards claims on my furniture from a warranty purchased at ********** USA. It was difficult to get through as agents would constantly hang up on me. I finally made 2 claims, one regarding a rip in a love seat on the seam and the other on a couch stuck in recline mode. 2 cases were opened. ********** and **********. A repairman came out, took pictures and said he'd order the parts. This was on May 2nd. I have not heard anything since, and am unable to get through to Amynta group as the phone always rings busy now. The repair people are not returning calls either. I would like to have my furniture repaired, replaced, or refunded as per the terms of the contract.

  Business response

  06/21/2024

  ******************,
  
  Thank you for taking the time to reach out about your experience with ***************************** Care agent has reached out to you about your current claim. The agent was able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your ************* agent.
  
  

  Customer response

  07/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  They refunded the costs of both the love seat and the couch as store credit in lieu of fixing them.

  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have made multiple service requests on my rowing machine. Each time time the wrong part was sent. This last time I was told that they will not send me a new part eventhough the original part was never received and still broken. Many screen shots and pictures were sent of the wrong parts, the part needed, and correspondence with other agents detailing the issue. This has been on going since 2023.

  Business response

  06/21/2024

  **************,
  
  Thank you for taking the time to reach out about your experience with ***************************** Care agent has reached out to you via email with no response. Please contact your ******** Care agent for further assistance. 

   

  Thank you
  
  

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a tankless water heater service plan from the business with labor coverage through the product 4th year, April 2024. In October 2023 my associated well pump went down; water was everywhere. The property is seasonal, and was shut down for the winter.The well pump was rebuilt, reinstalled in April 2024, and it still leaked and I purchased and installed a brand new well pump. When the water system was fully operational for the season, I discovered that the water heater ALSO had an internal water leak. An exact date of the water heater leak absolutely COULD NOT be determined. I filed a claim with the business, who misunderstood it; stated that " the water heater wasnt reinstalled before 4/11/2024" (it was never uninstalled), and denied my claim and said "there isnt anything I can do." Ultimately in my 4-years' total coverage, the company had denied my claim over allegedly a difference of 8 days. However, reiterating, the actual water heater leak start date positively COLD NOT be determined given the multiple leak issues of the associated well pump! Also of interest, the business was extremely unresponsive and untimely... I wrote them 8 times in the fall of 2022 trying to confirm warranty end date, and elaborately 4 times in April and May of this year trying to appeal the claim before they ever answered my emails.

  Business response

  05/30/2024

  ************,
  
  Thank you for taking the time to reach out about your experience with *** Warranty Corp.
  
  Management has already reviewed your claim and informed you that due to you first noticing the leak on 04/19/2024 after the warranty expiration of 04/11/2024, we were not able to move forward and file claim. While we do understand your frustrations, the below email was sent to us on 04/21/2024 where you indicated the unit was placed back into service on 04/19/2024, 8 days after the expiration. Subsequently, that resulted in the response from management on 04/21/2024 that we were not able to move forward and file a claim. At this time, our stance will remain. If you have any questions, please reach out to your ************* agent.
  
  Please review the below correspondence, whereby my water heater warranty/contract was confirmed active until 4/11/2024.
  
  Please understand that in 10/2023 my well pump associated with my water heater went down. The water heater serves a seasonal cabin, and,as such, was shut down, drained, and removed from service for the season in 10/2023.
  
  In the off-season I had a local pump shop rebuild my well pump, which was reinstalled earlier this month. However the rebuilt pump leaked, and was immediately removed from service and replaced with a brand new well pump purchased at Menards on 4/19/2024. 
  
  Only then on 4/19/2024 was the water heater placed back in service for the season. It was immediately determined that the water heater had an internal water leak, seemingly like the prior leak for which the water heater was replaced. With my well pump issue, and the delay in putting the water heater back in service, it was not possible to know of the water leak prior to 4/19/2024.
  
  Given the repetitive water heater leak scenario, and the delay in discovering the leak, please allow a water heater claim, as per the contract, in order to to get my water heater back in service. I intend to bring-in a service provider tomorrow or as soon as it can be scheduled, as my cabin is unusable without hot water.
  
  Thank you very much for your consideration.
  
  
  ************* @ *** Warranty Corp 

  Customer response

  06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I under explained or perhaps incorrectly reported my leak start date, resulting in your claim denial. I am sorry for that, and I would like to clarify and have the claim reconsidered.

  In 10/23 I experienced water everywhere, and 'blamed' my well pump. As I had mentioned, we then drained and shut down the system for the winter.
  

  I had my well pump rebuilt and reinstalled in 4/23 to no avail; I had the IDENTICAL water mess! I even replaced the pump, only to still have water on the floor. The water heater was MOST DEFINITELY contributing to this all along!

  With multiple components leaking and contributing to the water mess, plus a delay in completing component replacements, we very truthfully COULD NOT isolate the leaks and determine the exact sources of water more timely. (Had it not been for multiple component replacements, we would have had water on for the season by 4/1/24, certainly within the plan coverage period. We did all we possibly could have to expedite the process.)
  

  Thus please amend my claim to 10/23, well within the plan coverage period. I should have reported it as such back then, but I did not realize that two components were leaking. In hindsight I should have proceeded with repairs then, NOT postponed until spring.

  In conclusion, both the pump AND, by virtue of the identical water leakage pattern, the water heater had to have leaked in 10/23. I incorrectly stated a 4/19/24 leak start date. I was wrong in indicating this date, and again I'm sorry for under explaining or incorrectly reporting my scenario.

  Please make good on this claim where the leak start date was 10/23. (Please understand the cabin is seasonal, so things were at a standstill for six months.) I was able to get the replacement water heater installed for only $200 plus misc. fittings, for which I could submit proof for a claim.

  Thank you for your reconsideration.
  

  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business response

  07/16/2024

  ************,
  
  Thank you for taking the time to reach out about your experience with *** Warranty Corp.
  
  While we do understand your dissatisfaction, at this time, we are not able to ***** any exception due to your contract expiring on 04/11/2024 and contact not being made to us until after the expiration on 04/21/2024. If you have any questions, please reach out to your ************* agent.
  
  ************* @ *** Warranty Corp 

  Customer response

  07/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business contends that I did not report the damage on time and thus improperly rejects my legitimate, covered claim. Due to multiple component failures associated with my well pump system and contributing to water leakage, I COULD NOT possibly identify and report the damage one day sooner. Doing so would have been baseless, improper, and non-factual.

  My claim was entirely improperly denied. The business extremely wrongfully denied my legitimate, covered claim.

  My gratitude to the the BBB for allowing me multiple opportunities to honestly, factually present and reiterate my non-resolution.
  

  Sincerely,
  
  *****************
  
  
  
  
   
  

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 14, 2020, I purchased a couch along with a 3-year warranty. On December 30, 2022, I filed a claim because the frame of the couch was broken. A furniture repairman was sent to evaluate the couch, but the repair was never completed. Despite this, the furniture repair company was paid for the repair. They neither fixed my couch nor contacted me again after the initial evaluation.I have made numerous attempts to resolve this issue. I contacted Amynta via chat on their website and explained the situation in detail. However, they refuse to investigate the matter, citing that the warranty has expired, even though I made the claim a year before the warranty ended. I have requested a call from a supervisor multiple times, but I have not received any response.It is unacceptable that I paid for a warranty only for the warranty company to pay a repair company that failed to perform the necessary repairs. I am left with a broken couch and out-of-pocket expenses for a warranty that was supposed to cover such issues

  Business response

  05/30/2024

  ******************,
  
  Thank you for taking the time to reach out about your experience with Warrantech Consumer Product ************************** Care agent has attempted to reach out to you and left a voicemail. After further review of your account is has been determined that repairs were not made. We have issued a ******* gift card for the replacement of your unit. Please allow up to ********************************** the mail at the address we have on file. If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ Warrantech ************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩