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Initial Complaint
04/22/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Filing a complaint because of damage table and chairs the order number ******** . Original purchase date July 11 2019 Nebraska Furniture Store. I contacted Nebraska furniture, and they advised me to contact Guardsman Phn ************** to file a claim on the product due to the protection expires in July 2024. However, I was declined after filing claim. I feel I was unjustly handled regarding my claim due to the expiration date of July 2024. Therefore, I request help with getting this company to honor their warranty. Claims number #********, last conversation on Monday April 15 2024.
Business response
05/06/2024
*******************,

Thank you for taking the time to reach out about your experience with Guardsman US.

A ******** Care agent will reach out to you about your current claim. The agent will be able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your ******** Care agent.

******** Care @ Guardsman
Initial Complaint
03/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased their Platinum Protection Plan contract #********** on a used vehicle, purchased from ******************* in ************. The first time I had a break down the dealership the vehicle was towed for service could not get hold of an agent to file a claim. This went on for 5 business days,I myself had tried numerous times to contact an agent without any luck. I paid $4,197.00 for this protection plan I would like my money back for this policy.
Business response
04/08/2024
Dear *****************

                This is in response to your Better Business Bureau complaint regarding filing a claim and cancelation of your vehicle service contract. See the filed Better Business Bureau complaint below. We thank you for your patience while your complaint was under review. We apologize for any delay or frustration that you may have experienced.

                On April 5 and 8, 2024, we called you and left a message. Our records indicate that on March 20, 2024, you called and wanted to know how to file a claim, we advised you of the claim procedures. On March 21, 2024, *************** emailed ************ requesting to start a claim. ************ requested a copy of the repair order and for them to fill out a claim request form. ************ never received a response from ***************. On March 27, 2024, we received email that you would like to cancel the contract. We spoke to you on the phone, and we advised that we would email you a cancelation request form. We advised that the selling dealer; ****************** Buick, would be the responsible party for issuing the cancellation refund. Later that day you called ************ requesting reimbursement for a repair that you had done to your vehicle. We advised you to email us copy of the invoice. On April 3, 2024, ************ received the invoice. On April 4, 2024, we emailed you the eligible amount and that the check will be mailed to you.

                I have attached a cancelation request form if you are still wanting to cancel the vehicle service contract. Please fill out the form and return to me. I will send the document to the cancelation department and expedite. After the vehicle service contract is cancelled in our computer system, the selling dealer (****************** Buick) is responsible for issuing the cancelation refund.
If you have any questions, you can call me at ************ or email me at ******************************************.

Best regards,
Initial Complaint
01/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Attempting to be made whole on a extended warranty. Provided all documentation requested. OEM warranty states 1 yr parts/6 months labor. They state 6 months labor is what they will cover. Who the h*** does that? There was no labor involved! Claim denied. Claim number *********. Many emails involved with no satisfaction. My next step will be State Attorney General and personal attorney with a charge of consumer fraud. I'm too old for this...
Customer response
02/16/2024
Better Business Bureau:

At this time, I have not been contacted by The Amynta Group regarding complaint ID ********. Check their reviews. Horrible. Complaints filed with State Attorney General.

Sincerely,

*******************************
Business response
05/07/2024
**********************,

Thank you for taking the time to reach out about your experience with WCPS of ********

A ******** Care agent has reviewed your claim thoroughly. It has been determined your warranty started after the shortest period of the manufacture warranty which was 6 months from you date of purchase 03/10/2021. Your warranty ended on 09/10/2023. At the time you called to file a claim on 12/28/2023 your warranty was expired. Currently the denial of the claim is correct. If you have any questions, please reach out to your ******** Care agent.

******** Care @ WCPS of *******
Initial Complaint
01/12/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
2021 WE Purchased New Maytag Washer (and dryer) with warranty from Badcock Furniture. In 2022 and 2023, warranty service company was contacted (******************************* LLC). The technician was sent out at least three different times. Each time the technician was sent out to repair the machine, the part was not available or had not been sent to our home. This continued until we told them we are ready for a different resolution. They said they would have the part for the next time the technician was scheduled. This is the same thing they had said every time. The technician even stated to the office, on the phone while we were standing there, that they needed to close this account out replace it with a total replacement since the part we needed was too difficult to get in stock. We agreed but nothing materialized. Many times we were told that the part would be delivered or that they had the part with the technician and didn't even show up or the part never showed up. We have heard nothing from them since the last technician visited our home. We contacted them through email and by phone. We were also directed to a company out of ************, ** that does not service our area. We have had to buy a used replacement washing machine and connect it to a water hose outside the house so that we can wash clothes. We still don't have a working Maytag Washing Machine inside the home. We need help to resolve this please. R/O # ************** ***** ****** *** ****** ************ ********************* ** ************************************************ ************************* **** ****** ******** ******** ******** ************************
Business response
01/11/2024
Please contact the extended warranty provider. After multiple attempts to retrieve authorization with no approvals or response from the warranty provider we closed out dispatch. We have since stopped doing business with this warranty provider due to these issues.
Business response
05/07/2024
********************,

Thank you for taking the time to reach out about your experience with *********************************************** Care agent has reviewed your claim thoroughly. It has been reported the unit has been repaired and working to factory standards.If you have any questions, please reach out to your ************* agent.

************* @ ****************************
Initial Complaint
01/11/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im trying to cancel my warranty contract with this company. The vehicle that had the contract was bought back by Stellantis. *** tried numerous times to call and no one has answered the phone. I need a refund of my warranty contract.
Business response
05/09/2024

Dear *** ******

                This is in response to the Better Business Bureau complaint that you filed regarding the cancelation of your vehicle service contract. We thank you for your patience while this matter was under review.

                Our contract file indicates that on January 22, 2024, we spoke with you and advised that the vehicle service contract was cancelled and depending on the mail system would depend on when you would receive the cancelation check.

                We apologize for delay or frustration that you may have experienced.

Best regards,
****************************
Initial Complaint
12/18/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Business that sold me a contract went out of business. Couldn't use it elsewhere for the amount discussed at sale. Company told me cancel since I can't use the Maintenance plan, but would not disclose how much I would get back on a plan with 2 years remaining. Now they said I am owed nothing. I had 2 plans with this company.
Customer response
01/11/2024
At this time, I have been contacted directly by The Amynta Group regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
Even though I requested the refund amount ahead of time several times, they would not tell me. After cancelling they said I was owed nothing. I could've been reimbursed a very small amount for the remaining services if I would've known I was getting nothing, this would've still gotten something. This company has been horrible to deal with and just stopped responding to me at all.

In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Customer response
02/27/2024
Better Business Bureau:

At this time, I have not been contacted by The Amynta Group regarding complaint ID ********.

Sincerely,

***********************
Business response
05/30/2024
Dear *** *******,

                This is in response to the Better Business Bureau complaint that you filed regarding contract cancelation refund. Thank you for patience while this matter was under review.

                On May 28 & 29, 2024, we called you and left a message. On May 29, 2024, we emailed you explaining the reason for no cancelation refunds.

                Regarding your Pre-Paid Maintenance agreement cancelation. The agreement was prorated at 22%, after deducting the cancelation fee and previous claim there is no refund.

Retail cost – $753 * .22 (22 percentage) = $165.66
$165.66 – $50 (cancellation fee) = $115.66
$115.66 – $163.00 (paid claims) = $-47.34 (no refund due)

The Pre-Paid Maintenance Agreement states:

Cancellation of Your Agreement

d. If this Agreement is cancelled within the first sixty (60) days and no maintenance services have been redeemed, We will refund the entire Agreement cost paid. If this Agreement is cancelled after the first sixty (60) days or any maintenance services have been redeemed, We will refund an amount of the Agreement cost according to the pro-rata method reflecting the greater of the days in force or the miles driven based on the term/miles selected and the date coverage begins, less a fifty dollar ($50.00) administrative fee and less any maintenance services redeemed. In the event of cancellation, the lienholder (if any) will be named on a cancellation refund check as their interest may appear. (Emphasis added)

Regarding the vehicle service contract, there was only 7 days left on the vehicle service contract. This equated to prorated percentage of 0%. The vehicle service contract has a $50 cancellation fee. This resulted in no cancelation refund.

                We apologize for any delay or frustration that you may have experienced.

Best regards,
****************************
Initial Complaint
11/28/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I would caution anyone to avoid purchasing an extended vehicle warranty with this company at all costs. I was sold an extended warranty with the purchase of my brand new vehicle (2018 **** Escape 1.5 L engine) in 2018, for a price of $2,799.00. My vehicle has been sitting in the dealership parking lot since 9/20/23. After several weeks with no update I reached out to the dealership at which time they told me warranty solutions needed documentation of all oil changes on the vehicle before they could approve the claim, I obtained what they requested and emailed it to them. They also asked the dealership for some diagnostics which they also supplied (P0340, P0344, verified engine losing timing due to loss of oil pressure, engine replacement recommended); both the dealership and I were under the impression that once these documents were provided, the claim would be approved. Per the dealership, customer services was less than helpful and despite several calls and requests to speak with a supervisor, we were given the run around. Dealership sent warranty company the diagnostic codes and stated a new engine was needed. Once the dealership was able to speak with someone, we were again told that more diagnostics were needed. It was at this time that they informed me that the diagnostics provided were not enough and I would have to pay for an engine tear down est. cost $4, 594.20 with no guarantee of coverage once the cause of oil failure was determined. Also, if warranty solutions deems the oil failure as part of the contract exclusion, and I go forward with an engine tear down, I will be left with a dismantled engine. Despite multi email requests sent to warranty solutions to provide in writing what the reason for further diagnostics was, I have received nothing. My car is due to be paid off in full in 2/2024 and no I will be left with scrap metal. It is clear that warranty solutions does not want to pay for the new engine. My car only has ****** miles on it.
Business response
05/14/2024
Dear **************************,

               This is in response to your Better Business Bureau complaint regarding an engine claim. We thank you for patience while this matter was under review.

               On November 30, 2023, we received your appeal letter regarding an engine claim.On December 7, 2023, we emailed you a response letter advising of the status of the engine claim. We advised you the vehicle service contract (***) is a contract and not an insurance policy or guarantee. Warranty ******************************** (WSMC) administers the terms and provisions of the **** It is WSMCs role to determine whether a mechanical breakdown qualifies for coverage under the terms and conditions of the **** The *** provides assistance in covering parts and labor costs in the event of a covered mechanical breakdown of a covered part that is due to a defect in material or faulty workmanship in the manufacturing of the covered part(s) as long as there are no exclusions that apply. This determination is based on the cause of the failure reported by the repair facility and at times verified by an independent inspection agency.

               We reviewed your claim file with our WSMCs Claims Team and determined that the engine claim is still in open status. The maintenance records have been found to be adequate. The claim department is waiting for the repair facility to verify the cause of failure and the extent of damage. The *** states that you must authorize the repair facility to diagnose the mechanical breakdown to determine the cause of failure and the extent of damage.

The vehicle service contract states:

Contract Definitions

MECHANICAL BREAKDOWN: The failure of a Covered Part to perform its intended function due to defects in materials or faulty workmanship in its manufacturing. This may include wear tolerances that are outside the manufacturers specifications that prevent the part from operating as designed.(see General Contract Exclusions) Non-covered parts are not covered.

How to Make a Claim

3. You must authorize the Issuing Dealer or any other state licensed repair facility to inspect and diagnose the Mechanical Breakdown, as necessary, to determine the cause of failure and the cost of parts and labor to repair. IMPORTANT: You must call the Administrator prior to all transmission disassembly. You are responsible for the cost of disassembly in the event the Mechanical Breakdown is NOT payable under this Contract (see General Contract Exclusions).

General Contract Exclusions

4. Any costs incurred for diagnostics or disassembly work if a Mechanical Breakdown is not covered by this Contract (see Payment of Mechanical Repairs).

               We apologize for any delay or frustration that you may have experienced.

Best regards,
***************************************
Customer response
05/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: in my opinion this company uses bait and switch tactics which are misleading. I would advise anyone thinking of using this company to reevaluate and run. The customer service was unprofessional and unhelpful. The response time is abhorrent. The entire response above is just copied and pasted and lacks any answers to questions I raised.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************************

Customer response
05/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I cannot afford an engine tear down. You want me to pay and I cant afford $15,000 for a diagnostic tear down. Please stop copy and pasting pre written jargon. Your company is unethical:

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************************

Business response
06/10/2024
Dear **************************,

               We are sorry for the inconvenience, but as the administrator for your vehicle service contract, we must adhere to its terms and conditions. Currently, we don't have the specific cause of the engine failure, only the symptoms. We need the repair facility to identify the mechanical issue with the engine before we can proceed with the claim. We can't approve a claim based solely on the symptoms; we require the exact cause of the failure and extent of damage. Once the repair facility provides this information, we will proceed with the claim and adjust it as per the terms of the contract.

We apologize for any inconvenience, and we are committed to providing the coverage as stated in the contract.

Best regards,
***************************************
Initial Complaint
09/28/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 4/29/2021, I purchased a protection plan warranty from Dealer *********************************** that is provided by a company called *** *** Group. Contract covers through 4/28/2027.Trying to make a claim but the phone number listed directs to a website stating it is "solely" the place to make a claim. Following directions and providing the information requested, the website is not finding my policy. Rating for ************* GROUP on your site is a D-. I would like to get my money back since this company is obviously a scam.
Customer response
10/26/2023
Better Business Bureau:

At this time, I have not been contacted by The Amynta Group regarding complaint ID ********.

Sincerely,

***********************
Business response
05/22/2024
Dear *** *******

                This is in response to your Better Business Bureau complaint regarding fuel pressure claim. We thank you for your patience while this matter was under review.

                On May 21, 2024, we advised you that our records indicate that ** ****** **** called in claim on September 27, 2023, and AMT Warranty authorized the eligible amount. To issue payment AMT Warranty must receive a final invoice, AMT Warranty never received a final invoice from ** ****** ****. On May 21, 2024, you emailed AMT Warranty final invoice, seeking reimbursement for the claim. AMT Warranty issued payment to you for the eligible amount.

                We apologize for any delay or frustration that you may have experienced.

Best regards,
****************************
Initial Complaint
09/21/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
attempting to cancel warranty for months. GM financial resubmitted cancelation request backdated. I have informed mamanger it is a lemon law case and there is absolutely no urgency or help to expedite in *** of issues.
Customer response
10/16/2023
Better Business Bureau:

At this time, my complaint, ID ******** regarding The Amynta Group has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

***********************
Initial Complaint
07/17/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Filed my first claim 1/4/23 for rip/tear/puncture. The individual came out to our home without giving us a idea of when they would be there, I was at work and unable to be present. I spoke to customer service, and she stated that she couldn't reschedule, then the department proceeded to call me back and try to schedule my appt, however, they called my number and reference another customer. It was such an ordeal and I was so upset about the lack of professionalism that I ended up waiting until 4/28 to schedule repair again because they never followed up. This was for 2 items. The tech came out and said I should hear a response within ***** hours, I thought awesome this was a decent experience. Nope I was wrong!!! I heard nothing, I called about 4 weeks later to get an update, as I know sometimes insurance claims take a while to process, only to be told that the claim was voided because I didn't send photos? wth... Not only did I send photos, but the tech also took photos and said he would submit them. My 4/28 claims are still showing scheduled. I resubmitted new claims on 7/5/23 and they denied them. The crazy thing is there is no one to call and nowhere to upload photos or documents. I am so frustrated with the whole process. This insurance coverage is such a spam. I need a update on my claims, this is bogus.
Customer response
08/11/2023
Better Business Bureau:

At this time, I have not been contacted by The Amynta Group regarding complaint ID ********.

Sincerely,

***************************
Business response
05/06/2024
****************,

Thank you for taking the time to reach out about your experience with Warrentech Consumer Product ************************** Care agent has thoroughly reviewed your claim.You have received gift cards in the mail for the replacement of your furniture.If you have any questions, please reach out to your ************* agent.

************* @ Warrentech ************************

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