Internet Services
Hiatus Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/04/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
My account was charged $144 and I never authorized itBusiness response
02/04/2025
Hi there! There is not a Hiatus account associated with the email *************************** If you were billed by Hiatus, please reach out to our Support Team at ****************************************************************** and wed be happy to look into this further for you.Initial Complaint
12/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was charged for something I checked out. The scammed me after browsing their app I deleted it. And they removed money without permissionBusiness response
12/18/2024
Hi there! The account associated with the email *********************** has been deleted and won't be charged again. The user upgraded to a Premium account on November 28, 2024.
We have issued a refund in the requested amount of $10 which should be available within 7 business days.Initial Complaint
11/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 10/16 and 10/28 of 2024 I was charged by Hiatus through debit card for 2 $10 payments and 2 NSF charges when the payments didn't go through. I have never had a subscription to Hiatus and never approved any funds being taken from my account. I want the $20 they owe me and reimbursement for overdrawing my account of $55. I am filing a report with the state attorney general as well. This seems to be a reoccurring problem with this company and it is clearly fraud.Business response
11/07/2024
Hi there! The account associated with the email ********************************* has been deleted and won't be charged again. The user upgraded to a Premium account on April 13, 2024.
We have tried processing the refund but had an error with the user's account. The user can contact us at ****************************************************************** so that we can finalize the refund request.Initial Complaint
09/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hiatus has been charging me without my consent or knowledge. I downloaded their app back in April and deleted the app shortly thereafter. Never signing up for any subscription. I just realized after 5 almost 6 months that they have been charging me $10 a month. I have zero clue how they did this other than when you sign up for an account you decide to connect accounts through stripe. It appears that they use that confidential information to start billing my account. Im in shock. I cannot be the only person they did this to. I want my money back and to cancel this charge and all future charges. When I logged in again to see if I had subscribed to anything it didnt let me cancel a subscription. This is black and white fraud.Business response
09/04/2024
Hi there! The account associated with the email ****************************** has been deleted and won't be charged again. The user upgraded to a Premium account on April 29, 2024.
We have tried processing the refund but had an error with the user's account. The user can contact us at ************************************* so that we can finalize the refund request.Customer response
09/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:They did not credit me with a reimbursement and I did not upgrade the account on April 29th, 2024. Why would I need to reach out to *************************************? Why are they unable to reimburse the amount. This company is fraudulent.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business response
09/05/2024
Hi there! The account associated with the email ****************************** has been deleted and won't be charged again. The user upgraded to a Premium account on April 29, 2024.
We are happy to issue a refund, but the user will need to contact us at *************************************.Initial Complaint
08/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been charged, with our consent. After creating an account with **********************. Hidden fees? Hidden subscription? I don't know but I never agreed to any sort of payment being forcibly taken from my bank account that I linked for PLANNING ONLY. I would like a refund as this is not a purchase that I made.Business response
08/13/2024
Hi there! The account associated with the email *************************** has been deleted and won't be charged again. The user upgraded to a Premium account on August 12, 2024.
We have tried processing the refund but had an error with the user's account. The user can contact us at ****************************************************************** so that we can finalize the refund request.Initial Complaint
08/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I first downloaded hiatus a year and a half ago, I cancelled my subscription a month in. After months past i realized i was being charged $10 ever since was charge another $10 as I wrote this. I contacted the support letting them know i cancelled and i wanted to stop being charged and that never stopped so ive given this company well over $100 without wanting to, i attempt to log on the the app to see if I can do something in app and i always get a Something went wrong message not allowing me to even enter or view my accountBusiness response
08/13/2024
Hi there! There is not a Hiatus account associated with the email ********************* If you were billed by Hiatus, please reach out to our Support Team at ************************************* and wed be happy to look into this further for you.Initial Complaint
08/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Hiatus(*************) has charged USD $10 from my debit card for 4 times in total even though no subscription to Hiatus has been made.The same issue has happened on 8/8/2024, 7/1/2024, 6/1/2024 and 4/1/2024.I have contacted the support team of Hiatus via email on 7/1/2024 to inform them about the situation. On 7/2/2024, Hiatus informed me that they had passed my problem to a Support Team supervisor who would get back to me via email as soon as possible. However, I have not yet received any response or refund from Hiatus.Business response
08/09/2024
Hi there! There is no Hiatus account associated with the email address ********************* The user can contact us at ************************************* so we can finalize the refund and cancellation request.Initial Complaint
08/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I canceled this service in January of 2024. I have been charged $10 every month since August. I have not logged into the account, nor do I have the app downloaded.Business response
08/19/2024
Hi there! The account associated with the email ********************************** has been deleted and won't be charged again.
We have tried processing the refund but had an error with the user's account. The user can contact us at ****************************************************************** so that we can finalize the refund request.Initial Complaint
07/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Been being charged around the 18th every other month by hiatus, so far I've paid them roughly $100+ as it's been going on for over a year or longer. I canceled my subscription over a year ago.Business response
07/11/2024
Hi there! The account associated with the email ********************* was still active, but it has been deleted and won't be charged again.
We have tried processing the refund but had an error with the user's account. The user can contact us at ****************************************************************** so that we can finalize the refund request.Initial Complaint
07/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I noticed just recently that this company charged my account multiple times!!!. I did not authorize this once so ever! One charge of $10 was posted June 28th and another charge was May 29t another April 30th. Its somehow linked to my account. And now my bank is saying I have to change my entire account to get this resolved. I just want my account to stop getting charged and the money they took got me. I tried to find a customer service link to reach them but no luck at all.Business response
07/23/2024
Hi there! The account has been deleted and the user won't be charged again. We have issued a refund in the requested amount of $30 which should be available within 7 business days.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
201 total complaints in the last 3 years.
30 complaints closed in the last 12 months.
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