Internet Services
Hiatus Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Been being charged around the 18th every other month by hiatus, so far I've paid them roughly $100+ as it's been going on for over a year or longer. I canceled my subscription over a year ago.Business response
07/11/2024
Hi there! The account associated with the email ********************* was still active, but it has been deleted and won't be charged again.
We have tried processing the refund but had an error with the user's account. The user can contact us at ****************************************************************** so that we can finalize the refund request.Initial Complaint
07/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I noticed just recently that this company charged my account multiple times!!!. I did not authorize this once so ever! One charge of $10 was posted June 28th and another charge was May 29t another April 30th. Its somehow linked to my account. And now my bank is saying I have to change my entire account to get this resolved. I just want my account to stop getting charged and the money they took got me. I tried to find a customer service link to reach them but no luck at all.Business response
07/23/2024
Hi there! The account has been deleted and the user won't be charged again. We have issued a refund in the requested amount of $30 which should be available within 7 business days.Initial Complaint
06/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I downloaded the hiatus app to try it out then immediately deleted the app. I deleted the hiatus account as well. The next day I was charged $48!!!Business response
06/05/2024
Hi there! The account associated with the email ********************* has been deleted and won't be charged again. The user upgraded to a Premium account on June 4, 2024.
We have tried processing the refund but had an error with the user's account. The user can contact us at ****************************************************************** so that we can finalize the refund request.Customer response
06/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I contacted Hiatus as they requested and did not receive a response. I was not able to get a refund.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business response
06/12/2024
Hi there! The account associated with the email ********************* has been deleted and won't be charged again.
We have tried processing the refund but we have not received any correspondence from the email address ********************** The user can contact us at ****************************************************************** so that we can finalize the refund request.Customer response
06/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got charged 20 dollars randomlyBusiness response
05/14/2024
Hi there! The account associated with the email ************************* has been deleted and won't be charged again. The user upgraded to a Premium account on 04/29/2024.
We have tried processing the refund but had an error with the user's account. The user can contact us at ************************************* so that we can finalize the refund request.Initial Complaint
03/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I noticed a recurring charge of $10 that had been recurring since 2022. I reached out to the email that I found online because neither myself nor my wife had any record of this account existing, nor did we show that we had this app installed anywhere.Business response
03/27/2024
Hi there! There is no Hiatus account associated with *********************** The user can reach out to ************************************* and our Support Team will assist them as soon as possible.Business response
03/27/2024
Hi there! There is no Hiatus account associated with *********************** The user can reach out to ************************************* and our Support Team will assist them as soon as possible.Initial Complaint
03/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I downloaded the app 2 months ago and have been charged $10 each month when I deleted the app the same day I downloaded it and Im still being charged!Business response
03/25/2024
Hi there! The account associated with the email ********************* has been deleted and won't be charged again. The user upgraded to a Premium account on December 22, 2023.
We have tried processing the refund but had an error with the user's account. The user can contact us at ****************************************************************** so that we can finalize the refund request.Business response
03/25/2024
Hi there! The account associated with the email ********************* has been deleted and won't be charged again. The user upgraded to a Premium account on December 22, 2023.
We have tried processing the refund but had an error with the user's account. The user can contact us at ****************************************************************** so that we can finalize the refund request.Initial Complaint
03/20/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have never had an account with **********************. From what I can tell, started charging me after I applied for an account with a credit Union where my account info was shared with them for some unknown reason. I have messaged them and called with no response. I sent them photos showing that I have never downloaded the app nor have I received a single email or contact of any kind from their company yet they have been charging me for months and I didnt even notice.Business response
03/21/2024
Hi there! The account associated with the email ******************* has been deleted and won't be charged again. The user upgraded to a Premium account on July 16, 2023.
We have issued a refund for $20 which should be available within 7 business days. We tried processing the additional refund, but the user did not provide us with an email response. The user can contact us at ************************************* so that we can finalize the refund request.Initial Complaint
03/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been charged $7.00 monthly for October 2023, November 2023, December 2023, January 2024, February 2024, and March 2024. I canceled this service in September 2023. My account email address is *********************** I am locked out of my account and they refuse to let me back in. This company is a predatory scam. I demand a refund or I will send a cease and desist letter to ******* office immediately.Business response
03/06/2024
Hi there! There is no Hiatus account associated with the email address ******************** The user can contact us at ****************************************************************** so that we can finalize their request.Customer response
03/11/2024
The correct email address linked to the account is **********************************
Thanks,
*****
Business response
03/14/2024
Hi there! The account associated with the email ********************** has been deleted and won't be charged again.
We have tried processing the refund but had an error with the user's account. The user can contact us at ****************************************************************** so that we can finalize the refund request as soon as possible.Customer response
03/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.I truly appreciate their quick, professional and friendly response. My refund was received today electronically.
Best,
*********************
Initial Complaint
03/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged for this and I've tried deleting my information too and they aren't answering so I didn't know what to do. I've never been charged for it before and now all of a sudden I was charged. I want my money back and for them to completely delete my info and account.Business response
03/04/2024
Hi there! The account associated with the email *************************** has been deleted and won't be charged again. The user upgraded to a Premium account on January 22, 2024.
We have issued a refund for $10 which should be available within 7 business days.Initial Complaint
02/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This app was downloaded on my phone from Hiatis and they charged me ***** without my knowledge!Business response
03/04/2024
Hi there! The account associated with the email ******************** has been deleted and won't be charged again. The user upgraded to a Premium account on December 26, 2023.
We have tried processing the refund but had an error with the user's account. The user can contact us at ****************************************************************** so that we can finalize the refund request.Customer response
03/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
203 total complaints in the last 3 years.
32 complaints closed in the last 12 months.
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