Complaints

• Initial Complaint

  01/14/2025

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  I was called by Deardoc being told that they could help me with my marketing by using a chatbot. After lengthy sales pitch I told them I was not interested, but then was told they would give me a free website with the chatbot. My website was outdated and I know it can be pricey for a new website, so I agreed. What I was not told is that it was not free website. It was a leased website in which I would have to contact them to make changes. And at the end of the contract the website would be taken down. This is not the definition of free. I would never lease a website for a domain in which I have already purchased and had a website already in use. The Website was the main reason for purchasing the product. I did contact them and told them I wished on 11/11/2024 to cancel and why I wanted to cancel which also included the fact I was told the chatbot would increase new patients to our office. I had to make a new website, since the website they made was not acceptable and able to access. We did get a few new patients at first, but then quickly fell off, especially since I told them I wanted to cancel my account. They did reply and stated that I was under contract and would have to wait until the end of the contract. As part of the contract they were supposed to be an account representative contact me monthly. That has also stopped. The contracted started 7/18/2024. They did tell me since I was not going to use their website I could choose other products that were of equal value to the website. I did not truly want the chatbot or any of their other products even from the original sales pitch and now they want me to continue to pay for something they lied about. I want them to stop charging me and cancel their service since they are not giving me the service they offered to start. I do have a contract and it says nothing about the "webdesign" being a lease I should be refunded Nov/Dec Payments and any other after since I contatced and canceled 11/11/2024

  Business response

  01/14/2025

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our **** company, I am here to assist you and address your concerns.
  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.
  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.
  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.
  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
  Email: ******************************************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

  Customer response

  01/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have called and emailed your support staff multiple times before I contacted BBB. I was told that there was nothing that could be done except giving me different products which I did not want. The information you are asking for was sent in the complaint as well as the contract. Having me just contact your support staff again is not a resolution. It is just a way for you to get this complaint closed. I will not close the complaint until you offer a way of fixing this and offering different products is not the answer. Canceling the account and refunding is the answer. I was lied to about the product to get me to purchase. That is not the proper way of business. I have attached the contract I was given again.  The contract is only an invoice really. If there was any other contract it was never given or shown to me.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  Holistic Family Care
  
  
  
   
  

• Initial Complaint

  09/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was discussing purchasing month to month coverage from this corporation. DearDoc We never arrived at a solution. We debated the monthly pricing but I never agreed to a $1339 pricing. I do not have an account. I did not receive any on boarding. And this person ***** *********. Assigned me a customer customer relationship person for my business. Which I, who I never spoke with her. And I received a deduction from my bank account for $1339. We discussed a much smaller monthly rate. I do not want this company to work with and I never agreed to $1339 and I after looking at other reviews, it seems that they have done the same slight of hand act with other people I want to get my $1339 back. And I want to terminate all relationships with this company. You have on your questionaire here "how much I paid the company. I did not pay this. They removed it from my bank account without my permission.

  Business response

  10/03/2024

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our **** company, I am here to assist you and address your concerns.
  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.

  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.

  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.

  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.

  Email: ******************************************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

• Initial Complaint

  09/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have reached out to the company with concerns related to the performance of their product. I wanted yo discontinue service. The next time I heard from them was when they charged my credit card $5700. I was preparing to cancel but no one returned my emails. My account t manager left and I was never informed or told who to contact.

  Business response

  10/03/2024

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our **** company, I am here to assist you and address your concerns.

  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.

  Any additional details or feedback you would like to share about your experience with our product.

  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.

  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.

  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.

  Email: ******************************************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

• Initial Complaint

  09/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Received call stating this company was working with WebMD, ******* Amazon, Apple. All were untrue. Show chat bot that showed up on the ****** search bar for my business during the marketing of the product to me, this simply does not exist. The first thing this company did was start with a lie, then treat the customer with minimal respect when stating this to the "manager". They misrepresented the product and should free anyone they provided this marketing to due to false advertising/marketing.

  Business response

  09/06/2024

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our ************* I am here to assist you and address your concerns.

  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.

  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.

  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.

  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.

  Email: *************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

• Initial Complaint

  08/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My veterinary business was contacted by Dear Doc to provide us a website AI chat service and a blog that would increase our clientele and SEO. The sales person, *********************, stated that there was no contract and that he would provide service to both of my companies for a discounted rate. I informed ****************** that I was very apprehensive about AI chat for my clients and the potential misinformation it could provide; he reassured me that it is 100% customizable and would not include any information we did not choose. He stated that at any point, if we were not satisfied that we could cancel the service. He provided an email link for me to click to be able to approve this agreement to be able to lock in the reduced rate. He asked me to type my name to authorize this monthly agreement on a website link but was never presented a contract to review or sign.A detailed survey was completed for "custom" information to be included in the chat. A zoom meeting occurred for ********************* to show us the product live on our website. This revealed the incorrect hospital hours, the "leads" were being emailed to the wrong hospital and it directed our veterinary clients to call 911 in case of an emergency. Highly frustrated with inaccurate information, I requested that the chat be removed from the website immediately, yet was not completed for several hours. Cients were being directed to the wrong hospital, causing much confusion to staff and clients. Extremely displeased, a second representative was assigned to us, *****************************. She was unable to provide better service and could not allow us to preview information before being made live on our site. Therefore, I requested a refund of the 2 payments made of $649 each and to discontinue service. She then informed me that I was under a contract that I was unaware existed and was fraudulently digitally signed without my consent. She stated that she spoke with management and would not provide a refund or cancellation of contract.

  Business response

  08/16/2024

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our ************* I am here to assist you and address your concerns.

  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.

  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.

  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.

  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.

  Email: *************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A company DearDoc sold their services to us regarding marketing for our office. Such services included having a weekly personal campaign manager, weekly updates and account performance analysis. They proposed a discount rate and we paid $6000 upfront based on the services that were sold to us. Since signing up in March 2024, there has been significant lags in communication, I, the client has had to initiate almost all of the conversations to ask where the account is in terms of performance, why aren't certain platforms up and running. I've had to have this same conversation with several DearDoc employees all of whom provide the same response "we're sorry, we don't want this to be your experience". At this point, it seems fraudulent to take a client's money upfront $6000 and not deliver any of the services as promised. It's been 3-4 months that I have had to chase DearDoc just to have my account up and running. Other responses from DearDoc has been "it must have been overlooked, we're really backed up, don't worry we will get to you" This completely contradicts what the initial contract and terms has to offer. My office cannot receive new leads if DearDoc is not delivering the services they sold to us. I have asked to cancel my contract & get a refund for lack of services, poor communication and in general services have been delivered as promised. I feel completely scammed by DearDoc and the way they conduct their business is highly unprofessional and questionable.

  Business response

  06/24/2024

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our ************* I am here to assist you and address your concerns.

  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.

  Any additional details or feedback you would like to share about your experience with our product.

  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.

  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.

  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.

  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
  Email: *************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

• Initial Complaint

  05/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was cold called by this company. The initial caller represented himself as A Wb MD referral consultant or some other vague description. I tried to get the actual name of the company I was dealing with and whether it was a sales call or not. He deferred and said that he was jut trying to Vet Doctors to be included in this referral source. He then set me up for an appointment for a Zoom call at a later date. They have already wasted an hour of my time but my main reason in filing this complaint is to warn others not to deal with Dear Doc, Very high pressure sales pitch. Had they told me who they were to begin with I would have been able to do some Due Diligence and not waste my time or suffer the aggravation. Fortunately I did not give them any money and would encourage all others to be very CAREFUL in engaging in any way with Dear Doc.

  Business response

  05/07/2024

  Thank you for bringing your concerns to our attention through the Better Business Bureau. At DearDoc, we take all feedback seriously and are committed to ensuring satisfaction and maintaining transparency with both our customers and the public.

  Upon receiving your complaint, we conducted a thorough investigation to understand the situation better. According to our records, we were unable to find any transactions or interactions that match your details. This leads us to believe that there *** have been a misunderstanding or an error in identifying our company as the party involved in your concern
  That said, we are here to help in any way we can. If you believe there has been a mistake, or if you have additional information that could help us connect your complaint to a specific transaction or interaction with our services, please do not hesitate to share it with us. We are committed to resolving any issues that *** have arisen, even if indirectly related to our operations.

  Additionally, if theres a specific issue you encountered that you believe is related to our field of business, we would appreciate the opportunity to provide guidance or assistance. Our goal is to ensure that everyone who reaches out to us, customer or not, receives the attention and support they need.

  To further discuss your complaint or share additional information, please contact us directly at ************************************* We are ready to assist you in any way possible and are eager to bring clarity and resolution to this matter.

  Thank you for your understanding, and we look forward to the opportunity to assist you.

  Sincerely,
  DearDoc Support

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  DearDoc fraudulently claimed it was representing Apple and an Amazon and was their official representatives in proffering an offer to list my business as a preferred provider for Siri and *****. The claims they are not engaged in any type of sales but are simply gathering my business I formation so that it can receive referrals. After spending 60 minutes on the telephone, they then requested $2500 for services listing my business on ***** and *****

  Business response

  04/24/2024

  Thank you for bringing your concerns to our attention through the Better Business Bureau. At DearDoc, we take all feedback seriously and are committed to ensuring satisfaction and maintaining transparency with both our customers and the public.

  Upon receiving your complaint, we conducted a thorough investigation to understand the situation better. According to our records, we were unable to find any transactions or interactions that match your details. This leads us to believe that there *** have been a misunderstanding or an error in identifying our company as the party involved in your concern.

  That said, we are here to help in any way we can. If you believe there has been a mistake, or if you have additional information that could help us connect your complaint to a specific transaction or interaction with our services, please do not hesitate to share it with us. We are committed to resolving any issues that *** have arisen, even if indirectly related to our operations.

  Additionally, if theres a specific issue you encountered that you believe is related to our field of business, we would appreciate the opportunity to provide guidance or assistance. Our goal is to ensure that everyone who reaches out to us, customer or not, receives the attention and support they need.

  To further discuss your complaint or share additional information, please contact us directly at ************************************* We are ready to assist you in any way possible and are eager to bring clarity and resolution to this matter.
  Thank you for your understanding, and we look forward to the opportunity to assist you.

  Sincerely,
  DearDoc Support

• Initial Complaint

  04/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 3/14/2024 amount $4,437.24 at $369.77 per month to do Artificial Inteligence services.Nature of dispute: Did not allow cancellation when we completed steps to stop automatic withdrawal for services. We did not allow access to website or social media to be able to start services. **************** spoke to ************************* and stated that there was a tentative challenge with the lease before agreeing to the program. He promised he would work with her for this. He said that this program would help with the volume of calls coming to the front desk by using AI which is available 24 hours. It would be able to answer questions regarding insurance and screen them and answer basic questions. On 3/14/24 the phone call, ******* said to give him the credit card prior to the review of the contract/credit card authorization agreement. On or about 3/21 we spoke to *********************** and he stated that the service does not help with the reception desk issues and stated that he would report to management about ************************************* pressure sales techniques. On 3/25 we sent email to cancel services and set up the required meeting via phone. That meeting was done on 3/29 that was the only 2-step required to cancel.

  Business response

  04/24/2024

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our ************* I am here to assist you and address your concerns.

  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.

  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.

  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.

  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.

  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.

  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.

  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.

  Email: *************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.

  Best regards

• Initial Complaint

  04/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  WebMD is a scam for advertising of physicians. They sell leads of doctors to predatory companies that pretend to be WebMD. The main culprit is internetbrands.com. they are "partnered" with WebMD to sell premium listings. Their salespeople promote themselves as WebMD employees, but they are using false credentials, like: ***************************** Marketing Executive for WebMD. He is an internetbrands.com employee and not associated with WebMD in any way. But he sends out lies everyday claiming to work for the company. They need to stop selling doctors information to scam artist remarketers like internetbrands.com and DearDoc.

  Business response

  04/04/2024

  Thank you for bringing your concerns to our attention through the Better Business Bureau. At DearDoc, we take all feedback seriously and are committed to ensuring satisfaction and maintaining transparency with both our customers and the public.

  Upon receiving your complaint, we conducted a thorough investigation to understand the situation better. According to our records, we were unable to find any transactions or interactions that match your details. This leads us to believe that there *** have been a misunderstanding or an error in identifying our company as the party involved in your concern

  That said, we are here to help in any way we can. If you believe there has been a mistake, or if you have additional information that could help us connect your complaint to a specific transaction or interaction with our services, please do not hesitate to share it with us. We are committed to resolving any issues that *** have arisen, even if indirectly related to our operations.

  Additionally, if theres a specific issue you encountered that you believe is related to our field of business, we would appreciate the opportunity to provide guidance or assistance. Our goal is to ensure that everyone who reaches out to us, customer or not, receives the attention and support they need.

  To further discuss your complaint or share additional information, please contact us directly at ************************************* We are ready to assist you in any way possible and are eager to bring clarity and resolution to this matter.
  Thank you for your understanding, and we look forward to the opportunity to assist you.

  Sincerely,
  DearDoc Support

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩