Reviews

I would give half star if I could. I will be boycotting Footlocker from now on, and have spread the word to family and friends as well. Bought a pair of shoes for my niece for Christmas, and bought it at the end of October (Oct 30th) because I was going out of the country for a month in November, and I wanted to be able to mail the shoes to her before I left on my trip.Canada Post then went on strike by the time I mailed it to her. Anyway, she finally gets the shoes and they are too small. She takes the brand new shoes in the box and the receipt to Footlocker to just EXCHANGE for a bigger pair. We didn't want a refund, so no money back. She was told no she couldn't do that, because it was past 45 ******* explanations would work with Footlocker, even with the postal strike which held up the delivery etc. I even phoned *********** and spoke to a representative there AND a supervisor and nothing could be done. The stupid thing is...we would have also been spending more money had they let us do the exchange, because the new shoes we were getting was a newer model and more expensive, so we were willing to pay the difference. And the original shoes cost us $210!!!!! NEVER NEVER again will I buy another pair of shoes from Footlocker.

Horrible. They sent me some old used shoes that they have now had back for a week now and I have still yet to see my refund. When I called to find out the lady told me they were just sitting at the warehouse not being checked in or anything. This is absolutely ridiculous and enough to make me never shop again woth them bc their just holding my money at this point for some damaged shoes they already have back and have had back. They don't care about their mistakes it's obvious bc the shoes are just sitting there.

Horrible experience! Ordered shoes for Christmas. Paid extra for rush shipping! Never received the shoes, gave me a hard time about a refund. Offered me 25% off coupon that can only be used on like 5 pair of shoes because most of the shoes are excluded from any discounts ! Total joke and I hope they go out of business!

I will never give Foot Locker my business again after this terrible experience. I ordered three pairs of shoes and used Apple Pay at checkout. Unfortunately, ***** Pay defaulted to an old shipping address, even though I had entered my new address during the process.When I realized the mistake, I immediately tried to update the address or cancel the order through the Foot Locker website, but neither option was available. Over the next three days, I contacted Foot Lockers customer service multiple times and received conflicting information each time. I was advised to contact the courier ******* to either place the shipment on hold at a drop-off location or update the shipping address directly through them.However, after speaking with ****** it became clear that Foot Lockers shipping restrictions prevented ***** from making any changes. ***** informed me that only Foot Locker could authorize such modifications. I relayed this back to Foot Locker, and two different customer service agents assured me they had contacted ***** to remove the restrictions and hold the package.Despite these assurances, ***** repeatedly told me no such requests had been submitted. The back-and-forth was infuriating. Foot Locker blamed *****, and ***** couldnt do anything due to Foot Lockers policies.Mistakes happen, but there should be a way to fix them. I was constantly told these restrictions exist because of fraud concerns, but not everyone is committing fraud. If fraud does occur, surely there are systems and insurance in place to handle it. Im just a paying customer trying to ensure my $200 order isnt lost or stolen. This experience has been exhausting, frustrating, and a complete failure of customer service on *********************** part. I would advise any and everyone to stay away from shopping with Foot Locker online. If you need to shop with them, do it instore only.

I ordered boots off of foot lockers website they were delivered ***** left them outside of my building. When I got home they were gone, I called foot locker to get a refund they told me that they had to put in a complaint to investigate this before they can refund me my money back. Their customer service is terrible!. No one speaks English. Trying to get a manager is the worst. I had to dispute this payment with my bank.

Christmas was only 4 days ago and I had bought some ******* for my husband less than a month ago on Black Friday for his Christmas present. Today I came to exchange sizes for the same style and color of shoe because the shoes I purchased fit too small. The disappointment I had was that a manager couldnt do the exchange without me paying for the full price of the shoe. This is something important to know because everyone shops on black Friday for Christmas present but foot lockers policy and poor management dont care about the customers and only care to make their money somehow. Everyone be careful when buying anything on sale at the willowbrook footlocker in *******, **.

Kids Foot Locker online website is selling fake shoes. DO NOT BUY ANYTHING FROM THEM.

I dealt with one of the managers, ******* at this foot locker location. I went in to hopefully make an exchange for the correct size, but they did not have the style. When I tried to return the shoes, ****** said that she would exchange them for me but she would not be returning them, which does not make sense. She claims that they were worn. How could she Exchange these but not return them? It seems really cruel and that she was making the situation very difficult for me. Im not sure if her store gets marked if they have returns and it goes against their sales, but this is unacceptable. I went to another foot locker and returned these with absolutely zero issue. This should never happen. It was also very hard to get in touch with anybody to help resolve the situation. She offered me zero solutions and forced to me drive to another store. I also asked if I could be in contact with the ** or district manager, and she said that she would not allow me to have their information. She did not even offer them to contact me. Nothing about the experience was helpful or courteous of my time. There are a lot of hoops to jump through when reaching out to **************** to get some help about the situation. They offered for me to be able to mail them back to return them but it would cost me six dollars or I could try to go to another store.. I did file a complaint with foot locker as well but the whole experience was so inconvenient and really felt cruel with how difficult trying to make a return became.

I placed an online order for shoes and they were too small. I went to a local store, they had never seen the shoes before and did not have them in stock but offered to initiate an exchange for a larger size. We received the new shoes but the sizing was still uncomfortable and initiated an online refund. I sent the shoes back, took 2 weeks to process the return and another week for me to get through to someone to find out that for the refund I must got to a physical store for the refund. The original order and return was online....Now I wait another week or more for a paper check to be issued.I have put in several tickets, tried to get through on chat but no one is ever available or gets back to you. I will NEVER work with footlocker again! They have lost a customer with 4 children and countless shoe sales.

I have bought shoes and I was trying to wear them but they were very uncomfortable. I wanted to return then but I passed 45 days return window. When I finally wanted to wear them again I still could not figure out why 1 shoes is hurting me so much. I finally checked the sizes of the shoes and they were 2 different sizes. Called customer service and leadership person and foot locker wont return my money. I feel like they quality controls failed and I should not be penalized for their error no matter if 45 days for return has passed.