Telecommunications
Wing Tel Inc.This business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
07/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I tried to cancel for 15 days and couldnt reach customer service. But the day when the **** is due they respond and charge me for the next month and wont refund my money. This company doesnt have good service at all.Business response
08/01/2022
Hi ********,
I hope you are doing well.
I understand that you are looking for the payment you have made be refunded. Please note that when you requested to activate your service with Wing you were provided an expectations that "you will not receive a refund or credit for the unused portion of your account balance if you decide to cancel Service before your monthly service period ends."
You can also check our terms of service: ******************************************
If you wish to maximize what you have paid for what we can do is to restore your service. Let us know if that will work for you!
I look forward to hearing from you.
Best,
***** *******
Director Of Accounts
Initial Complaint
07/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Wing alpha shut off my phones and messed up **** dollars worth of phones after a partial payment and a payment arrangement. They don't know how to reverse what they did after I paid my account off. They don't want to compensate the damage done to my phones and expect me to pay a full **** for services that I do not get.Business response
07/21/2022
Hi **********,
I hope you are doing well.
I understand that you would like to get a refund for the service that you are unable to use. As I have checked here there are usages on your line which is why we cannot issue a full refund.
We have already removed the unpaid balance on your account as a courtesy so you will not have to worry.
I hope this helps! If there is anything else that I can help you out with please do not hesitate to let me know.Best,
***** *******
Director Of Accounts
Customer response
07/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
As a prepaid customer, this is not a fair deal to remove my balance that got shut off upon due date. There is no balance due except the damage wing has done to my phones.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Business response
07/25/2022
Hi **********,
My name is ***** I am the director of accounts here in Wing.
I understand how important it is for you to be able to not pay for the service that you are unable to use.
As per checking we have reversed the charges for your overdue balance since you are unable to use the service. Should you wish to get the service reinstated the service you must pay for the price plan.
Also to make sure all your concerns will be addressed we have sent out a support ticket.
I hope this helps! If there is anything else that I can help you out with please do not hesitate to let me know.
Kind regards,
***** Johnson
Director Of Accounts
Wing
Initial Complaint
07/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Wing phone service turned on autopay without my consent and billed my debit card 84$ on July 5th when the phone service had been cancelled in June.Business response
07/25/2022
Hi *******,
My name is *****, I'm the Director of Accounts here in Wing.
I understand how important it is for you to make sure that you are not billed for something that you already canceled.
I have checked the email and number you have provided and I am unable to locate an account under your name, can you please help me locate the account by providing the following information?
- Receipt
- Phone number in question
- Email on the account
This will help us narrow down the search.
I am looking into getting this resolved as quickly as possible, your response is highly appreciated.
Kind Regards,
***** *******
Director Of Accounts
Wing
Initial Complaint
06/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Wing charged me when I authorized a payment for my service. Several hours later they charged again 4 more times for the service and then proceeded to shut off my service. I could not get to work on time as I need a phone for my job. I voukd not reach out to my financing company for my vehicle to make a payment as I could not make calls. It took over three hours to reach a rep on the chat option. After showing the rep screens hots of my bank statements, as well as showing that I made my payment hours before they shut my service off I was told it's my bank's fault. While chatting with wing, I also chatted with my bank. They confirmed there was nothing on their end stopping my payment. Wing just did not finalize and take it. After showing this to Wing I was told that it's still my bank's fault. What was the resolution? Still missing over 300 dollars from my account that Wing had taken, hours late for work, which means I lost out on money I could have been making, potential late fees from my financer and loss of being able to communicate with anyone who may have tried reaching me during the several hours I had no service. This Is entirely wings fault.Business response
06/30/2022
Hi *******,
I hope this email finds you well.I understand that you would like to make sure you are only billed once on your plan renewal. I am on your side on this.
I was able to check the transaction and seems like it did not push through and based on the screenshot you have sent. The transaction shows pending.
Usually when you make online purchases there are multiple attempts your bank will put an authorization hold which is usually the same amount of the payment that you are trying to make. This amount will show pending on your bank statement but the hold will be lifted depending on your bank's clearing time.You may contact your bank to confirm when will the pending transaction will be put back.If there is anything that you need on Wingtel's side I will be more than happy to help you!
Best,
*************************
Wingtel
Director Of AccountsInitial Complaint
06/17/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was charged 5 times for my service and then my service was shut off. I was on hold for over 2 hours with no answer from any reps and chat has not responded to my requests. I'm out 350 dollars and now service. This is by far the most unprofessional and criminal thing that has ever been done to me as a consumer.Business response
07/05/2022
Hi *******,
My name is ***** I'm the Director of Accounts here in Wing.
I understand how important it is for you to be able to make sure you have a working service and not be charged multiple times. I am on your side on this.
As I have checked your account there's no payment and the screenshot you have sent does not actually show if the payment has been taken out or pending. We want to make sure we can look into this further can you please send us your most recent bank statement showing the status of the charges?
I want to make sure this gets resolved, we also sent out a support email and attempted to call you back to make sure we can get the details.
Thank you and we look forward to your response.Best,
***** *******
Director Of Accounts
WingInitial Complaint
05/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Wing Tel *** is not a contract cell phone, its a month to month, I left wing and they took 2 ***** transactions from my account. I don't have the cell phone anymore nor did I get it from wing. I did not authorize them to pull the transaction they pulled. I now have seen on my current phone them attempt to pull money from another account I NEVER AUTHORIZED. I have the screen shots that are attached. I do NOT have service with them anymore and no longer wish too, I want them to stop attacking my account that I did not give permission to as well and refund me via check with the transactions I did not authorize and they knew I didn't have service with them.Business response
06/01/2022
Hi ******,
I hope you are doing well. I understand how important it is for you to know as to why you are still getting billed even if you already have your service disconnected. I'm on your side on this.
We sent you an email using our support email so we can look into this further.
We look forward to your response.
Best,
***** *******
********************
Initial Complaint
05/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
I pay for 3 unlimited lines with the company for around 2 years. Each month, although they know I pay on the first of the month, they threaten to shut off services around the 17th. I have to take pymt arrangement each month to the 1st. Ridiculous.But now outrageous. 1 line ************ has not had data since Dec 2021 Lines ********** and ********** have not had data for all of and April 2022. I pay ****** every month on the 1st or before. HelpBusiness response
05/10/2022
Hi ****,
My name is ***** I'm the director of accounts here in Wing.
I understand that you would like to make sure your service will not get interrupted since you have set up a recurring payment arrangement and also you are having issues with your service. I am with you on this.
To make sure this gets sorted out we will have one of our account managers to call you to further assist.
What is the best time to call you and what is the best number to call?
I look forward to your response.
Best,
***** *******
Director Of Accounts
Customer response
05/10/2022
My name is *******************. My telephone can be reached 24/7 Everyday of the weekMy email ********************* Winter, response is unacceptable. I have made clear with documentation my complaint. I await refund of all dates service not rendered. There is nothing to negotiate with a phone call. However he may certainly call me to hear the same.Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************
Initial Complaint
04/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have paid my **** in order to reactivated service. I have been given same time frame which was 1 or 2 hours since 24 hours now. I want a refund and I want my account number in order to transfer my phone number and they are not cooperative. They haven't respected the terms of the contract since I haven't used my service since I paid.Initial Complaint
04/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Wing has been charging my card for a discontinued 3 G service and a inactivated SIM card as well. Their billing department is not accessible, leaving customers in limbo.I have been trying to reach their billing **** for two days, many hours on the phone waiting for someone to pick up.Business response
05/13/2022
Hi ****,
I understand that you would like to get a refund, we have reached out using our support email regarding this.
Thank you,
***** ******* ********************
Initial Complaint
03/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am trying to get my Account # and Password from Wing, because my 3G phone will expire March 31st and then I will lose my phone number, which is extremely important for me as this specific number is used for business. My service with Wing was opened many years ago therefore we do not remember the security questions. But I do have the Account Name and Bank information that they are charging my phone monthly. Yet they still don't trust me and don't want to provide me with the information! They even sent me verification codes to my phone but seems like it doesn't help them either.Business response
04/04/2022
Hi there,
I hope that you are doing well.
I understand that you need help on being able to port out your number.
Please note that in order for us to provide you details you need in order to port out your account must be validated.
We really hope you understand that we are doing this for your account security.
Best,
***** *******
Director Of Accounts
Wingtel
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Customer Complaints Summary
51 total complaints in the last 3 years.
13 complaints closed in the last 12 months.
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